Installed on Wednesday and service out on Friday night. Unable to get service until late next Tuesday Children in house with no TV or internet Switching back to Spectrum it works read more

This place is the WORST. Buyer beware. Good luck ever getting a human being on the phone. It's criminal that they call themselves a service provider. The only thing they have provided is rage, disgust and a migraine. 0 out of 10 do not recommend read more

Well the service person named Frank came out to my home today. I'm pretty much fed up with Spectrum seems like they want more money and I get less service. So I decided to try Frontier which I believe was once Verizon. The service that I received today was very good the service person who installed and our home was very polite kind and very knowledgeable of what he was doing. However I don't know if it's a better change as of yet from what I had. I've read a lot of bad reviews about Frontier I just hope they're not true. So I will probably update this review at a later date. Let's so far the service has been really good and things were handled in a timely manner. read more

Verizon Fios - This is the box that Frank installed at least it lets me know when I'm online and offline Spectrum didn't. - Internet Service Providers Near Me - Temecula, California

Switched to Fios because spectrum is too expensive for what you get. Installer came out and was done within a couple hours, very friendly and polite. I couldn't be happier with the switch. Internet is just as fast and the picture quality is great. I called CS and had a live person within minutes. I don't understand the bad reviews, maybe we got lucky but I'm very happy. The equipment is better too. Whole house dvr included and the small boxes are even wireless so you can put your tv anywhere without the need for a cable. This is nice when we want to have tv in a spare room. Highly recommend if you are sick of spectrum. We have the same service at about half the cost now. I'm never goin Update. Fios bill keeps going up every month. Called to add 1 more box and the bill jumped $40 a month because they say they didn't know I already had 3 boxes. Always had 3 since I started. Spectrum here I come!! read more

Frontier is their new name! Steer clear of this company! I have battled with them since 2007 and never get what they promise! Currently, we have zero service from them, as nothing works! Update: moving Verizon up a notch because service was restored from the last report and has been more than satisfactory for us. They are now called Frontier and it's been at least a year since the change took Place. No issues for us. read more

Where to start? Verizon Fios now Frontier Communications is the single worst company I've ever dealt with. A brain-dead horror-show. They couldn't be described as a 'service provider' on any account. Hanging yourself with piano wire would be more enjoyable and rewarding than ANY interaction with Frontier. We were Verizon Fios customers for 17 years before they were sold to Frontier and the real suffering began. I'm not one to change service providers on a whim. Shame on me to endure the torture for another year before dumping them. I figured, give them a chance to get organized and get their act together. They quickly went from horrific to epoch ineptitude. There are just no bright spots with Frontier from cable service to technical support to customer service or billing. These people are profoundly hopeless. The greatest success for Frontier has been to drive over 60,000 former Verizon customers in SoCal to Spectrum. Not that Spectrum is good, but they're the gold standard by comparison. read more

Verizon Fios - Frontier TV picture. Pretty colors! 3 hours on the phone with technical service = reset router 3X followed by hang-up 3X. Problem unresolved - Internet Service Providers Near Me - Temecula, California

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I am angry that I have to even give them a 1 rating. If I could I would give them a ZERO. Today I got a bill from Verizon asking for $63.58 for what they are calling an "early termination fee." I called and tried to explain that I do not owe them anything because I NEVER used their service. They told me I would need to send them a letter to the "dispute" office explaining my case. I absolutely, totally, utterly and completely refuse to pay Verizon the amount of $63.58 which they are claiming I "owe" them. Here is my situation with Verizon and why I will not pay this bill. #1. I NEVER got to use so much as one second of the Verizon service I had tried to sign up for. #2. When I first attempted to sign up for Verizon service I spoke with a Verizon rep on the phone who after taking all of my information and signing me up for my account told me that my equipment would be shipped to me and that it would be here within 3 days. #3. After about 5 days my equipment had STILL NOT ARRIVED so I called to complain and ask what the hold up was. After being switched around to about FIVE PEOPLE which was VERY ANNOYING I was told that the person who originally took my order had AND I QUOTE "DROPPED THE BALL AND NEVER PUT MY ORDER THROUGH." Therefore nothing was ever sent out to me. I expressed my disappointment and they apologized and said they would send more equipment right away. #4. When the equipment FINALLY arrived it DID NOT WORK. #5. I called the company AND AGAIN HAD TO SPEAK WITH ABOUT 5 PEOPLE BEFORE GETTING SOMEONE THAT KNEW WTF WAS GOING ON and told them the equipment would not work and asked them to send someone out because I NEEDED THE SERVICE RIGHT AWAY because I do a lot of work on the computer from home. #6. They said it would be a couple of days before they could get someone out. That did not go over well with me and at that point I told them that since my experience with them was SO BAD that I did not want to use their service AT ALL...EVER. #7. They told me to put the equipment in the box they sent and ship it back to them WHICH I DID. Again, I NEVER used ONE SINGLE SOLITARY SECOND of their sh*tty service and I will not pay the "early disconection fee" they are asking for since it is CLEARLY THEIR FAULT that I canceled the service. I would not recommend their service to anyone...EVER. read more

So, I just passed the 20 minute threshold on what is now my 4th phone call to them this week regarding the same problem. My first call was "Hey, the box you sent doesn't work." And after being transferred twice, someone finally was able to repeat the problem back to me. Jees, that in itself is a miracle, because to the 1st 2 reps, I'd say "the box doesn't initialize like it's supposed to" and they'd say stuff like "so you're having trouble with your service? and "is your TV on?" Hey Einstein, the message on the screen has a little Verizon emblem on it and it says that the box is experiencing difficulties." Rep: "Can you describe the problem?" ("Yes, the problem is that you're a fucking idiot.") At one point I actually said "Am I being Punk'd?" The 3rd rep (2nd phone call) I spoke with actually apologized and offered to send a technician out. She made me promise that I'd call as soon as I received the replacement box. OK, no problem. I got the replacement today, and apparently it's a mystery to everyone with whom I speak now as to why I'd call...I should just being trying to set up the box myself. Basically the guy just wanted to get me off the phone. OK, fine. I finally got the box initialized but the main channels are completely pixelated and look like shit. WTF is this? So now I'm on hold again, (26:38 and counting) and I'm ready to cancel this entire fiacso. For the record, I'll say that the internet service is on par with what I had in Cox Communications in San Diego, but LISTEN TO ME, CHILDREN: THE VERIZON TV SERVICE SUCKS!!!!!!!!!! THE ONLY THING WORSE IS THE CUSTOMER SERVICE! I've heard this stupid "hold" song so many times I've actually learned it on the guitar, I'm going to play it at our next gig as a sick joke to see if anyone else hates Verizon as much as I do. At this point, I sincerely doubt it. (30 minutes, still holding.) Update: I hung up at 46 minutes. But don't worry, their customer service still sucks. read more

If I had the option I'd give ZERO stars... Worst customer service (corporate) ever!!! We were told that as a new customer we would have 14 days to cancel w/ no obligation.. We only wanted internet, but they talked us into the whole package to try to see if we liked it b/c they wanted to buy us out of our Directv contract.. So we tried it b/c we were told that we would be able to switch back to the Internet plan for only $45.99/mo (fiber ready).. But now they tell us that we don't qualify for that internet plan & it'll now cost $80 something for just Internet!!! This is complete BS!! Verizon can shove it!!! Lost a customer for life!! #verizonfiossucks #worstcustomerservice #lostacustomerforlife #verizonFiOS The sales manager at the store was actually very nice & helpful. Maybe he needs to give the corporate customer service people a class... read more

To whom this may concern; I was called a Verizon salesperson and sold TV and Internet reception. I informed the salesperson that I current have a gig-a-blast 1000mbps with Cox Communications and that I will only switch to Verizon if you can promise that I will receive the same internet power or more. Verizon salesperson promised after looking at the said power grid map, that I would 100% receive this internet of 1000mbps. Based on this information I ordered the said Verizon modem and set-up receivers for 4 TVs. The cost for the higher internet and equipment was billed to my Iphone service account. In addition and based on Verizon's representational promises, I disconnected my Cox TV and internet services and returned all their equipment. Also the TV said fire sticks arrive just yesterday, one month later and remain in the box unopened. I hooked up your Verizon equipment and saw I received little to no internet. My kids were un able to stream their on-line classes, I was unable to conduct business with my company and we were not able to watch TV. I called Verizon spending three hours between three advisors, when I finally learned that I was lied to by Verizon's salesperson and that my household given you reception tower Mao could only receive 85 to 300 mbps maximum. I ask that you credit my Verizon for all associated cost, arrange for me to at no charge, return your Verizon equipment and compensate me for all my time for being lied to by Verizon and all the problems caused and problems that I still face to make this matter whole and returning to Cox. All Verizon customer service persons including the Verizon store in my area said they could not help me, but that someone would email me to discuss within 24 hours. This never happed. This is a nightmare. Verizon lied about my internet reception possibilities, even said we checked our reception map, for the sole purpose of making a sale. A MAJOR UNSOLVED FIASCO read more

I'll make this quick ... I vow to never, I said NEVER use Verizon products or services again. This is PURELY due to their painfully poor customer service. Their products work OK but the struggle to accomplish anything through their personnel AT ANY LEVEL from beginning the service to removing/cancelling the service is so amazingly bad that there's just no compensating for the frustration, time and effort that is required on the customer's part. I swear, it's like they are trained to be inept and then rewarded. Adios, mofos!!!!!! read more

We've had nothing but problems with Verizon Fios. Especially in the past couple of months their internet speed is really slow. We've had 4 service techs come out, gobble up our time, mess around in my closet where our cable box thing is and the connection is STILL slow! We're paying for 50+ whatever and I just ran speedtest.net and it came up with 33.25 download and 31.65 upload. Bottom line - find another provider if you're in the unincorporated area of Murrieta. These guys suck! read more

Verizon has been bought out by a company called Frontier. They absolutely suck! Here it is Monday 4-11-16 at 8pm. Our internet and house phone have been not working since Thursday 4-7-16. I called on Thursday and spent almost 3 hours on the phone with Frontier. They couldn't fix the problem. So they said a tech would show up Friday between 8 am - 5pm. No one ever showed. I call back sat. Spent another hour and a half on the phone with them, and nothing. So they told me somebody would come out Monday between 8 am and 5 pm. I called around 9 am Monday to find out an exact time the tech would be here . The operator guy tells me 8 pm. I said no no no I need it changed you told me between 8 am and 5pm. After arguing with him for a bit I tell him I need to talk to a supervisor. He puts me on hold , and wouldn't you know it. We got disconnected!!!!! Then I call the president of operations for this company, and the lady tells me it should be all fixed by 5 pm. Now it's 8:15 and we are still in the same boat. Don't get your cable from frontier . Go to time warner or dish or direct tv. This is absolute crap.!!!! read more

Ditto to the complaints about Frontier. The worst service and support ever! How are they able to get away with this?

Verizon Fios now Known as Frontier Communications. Sucks of all provider and considered to be greedy company. I'm not holding back. I don't care what other people might say. But i will give you an honest and truthful review. They're overcharging customer and hide it to you..After all this transition a lot of charges now added to your bill. They have Fios TV upgrade which the customer are not aware of and top of that its not showing on our bills. It doesn't say anything about how they come up with these charges. And worst they charged us thrice. And that's monthly. I tried to reach and asked question but the two Representatives couldn't even explained it to me. They sent all these Note thats says its in our bill which was a total lie. I flip all the pages of our paper bill and even take a look online on our account. There's nothing in there. I don't know where they get all that notes. I'm freaking tired with this provider. Making money out of people with limited means. Don't try to change your Provider. Don't even try Frontier. They will just ripped you off. Soon i will cancel our service with them. We're a loyal Customer of Verizon. But All good things must come to an end. Happy With Verizon before. Frontier sucks!!!! read more

Verizon Fios - Internet Service Providers Near Me - Temecula, California

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Absolutely the worst cable company ever! Billing charges are never consistent and the customer service is very bad. Employees are not properly trained and not consistent with their messaging or answers. Since day one, I have not been able to order PPV on my cable box it's still not fixed (day one was 9 months ago). I've called in so many times and was transferred all over the place and still no fix. I've had Verizon cell phones for 14 years now and I'm switching my cell carrier to AT&T and cable to DirecTV. Verizon will never get another penny from me. read more

I have been "FORCED" to upgrade to G5 by the end of this year. Last month, I purchased TWO new G5 wireless phones, (one home and the other mobile). Neither one is reliable. I have been working with Verizon Technical support since I have purchased the phones and they have "NOT" been any help. I cannot receive and or make calls on either phone when I need to or want to. Verizon support is "NO" help, all they want is your hard earned money! read more

If I could 0 stars I would. I've been without service for 5 days, and I work from home full time. It's ridiculous. I've made phone calls to them everyday since Monday, 4/18/2016- today, Friday 4/22/2016. Each phone call with tech support takes a minimum of 1 hour, half the time, "they are verifying your account information". And no one can figure out why Temecula Valley is out of service. I've had 2 service techs no show me, 1 tech show up to our apartment complex to fix an "exterior wiring problem" over the past few days, and still NOTHING. Also, they did not give customers a notice about the Frontier acquisition. Terrible provider, terrible service for internet and cable. I have Verizon wireless and I've been really happy with them. But stay away from fios. Seriously. read more

$69.99 activation fee is completely insane for just internet!!!! When I moved Directv installed a new satellite dish, rewired to the bedroom and living room plus activation was only $20. I had to self install, use the same equipment and Verizon still charges me the $69.99 fee, outrageous. I ask them for a breakdown on how something as simple as turning on internet from a computer would cost that much and all they said was, "that's just our fee to start up service". I need fast Internet for work and streaming. so I'm stuck paying it. Come on Verizon. Also they upgraded me from 15/8mb to 75/75mb with fiber optics (that was already installed at the place I moved into). Now amazon prime cuts out halfway through shows, never did before with my slow Internet read more

Worst company ever! Do not even consider going with frontier. They could give a crap about customers and customer service is horrible. Their services are terrible. DON'T GO TO FRONTIER. If you do....you're in for a real treat! read more

Verizon was fine, until it changed to Frontier. Since that day we have had zero internet. Many phone calls, two no shows for a service technician and now Frontier has admitted it cannot accommodate it's acquired customers. Two people in our household need internet for their jobs. We are currently looking for another provider. The pickings are quite slim. read more

If I could rate 0 I would! Since the cut-over to Frontier my Internet is buggy, and my cable TV is intermittent at best. The cable boxes reboot several times a day; the TV goes blank several times a day, and every time you turn on the TV you have to press "menu" to get started. This has been going on for over a month, and I have spent two hours on chat (3 times), and two plus hours (3 times) with technical support staff to perform troubleshooting and when they cannot repair the problem they hang-up on me! But they have no issues with charging me the full amount of $190 per month for my substandard service! I just renewed my contract and increased my Internet bandwidth to 75/75 only two months before the move to Frontier, and feel like shooting myself for not switching to another provider. Prior to the move, I had no issues. And as others have stated, the tech support people spend the first hour verifying your information and asking the same questions you just answered before they transfer you to another technical support person. My last encounter they said I could not get a new cable box, nor could a tech come to the house earlier then a week later! And if he determined the problem was on my end; then I would be billed! I asked about what is considered an issue on my end, and they replied something like me pushing the wrong button on the remote.(smile). 10 calls, 3 chat sessions, my wife calling twice, and they cannot resolve the issue! What am I paying for? read more

Well I was hoping to leave time Warner cable because their service sucks. And their prices keep jumping. But at least they answer their phone! I was on hold 3 separate times for 20-40 min a piece!!! I was only trying to set up new service and they could not, would not get a person on the phone. Corporate giant gives zero shits about people. I hate to think of being their customer with a billing or tech issue! What would happen then?? Omg what a horrible company read more

Horrible. Called out (what we thought was fios) just to find out frontier had taken over. Called today to cancel. They told me there would be an early termination fee. Negative, says in the fios contract I signed that if fios is not available in the area, the contract can be terminated. Told frontier that and asked to speak to a supervisor. After waiting on hold for 30 minutes, the returned to tell me the supervisor was still busy and the would just waive the fee. GARBAGE! !!!!! Cancel while you can and site the portion of the contract mentioned above. read more

You would have a better outcome leaving your kid with Lori Grimes in a zombie apocalypse than finding a competent person at Frontier. They scheduled me for install when I initially scheduled service. A week out. I called to verify the time frame the night before and the unprofessional person kept saying "Jesus Christ!" while being unable to look up my order with my name, address, phone number, or social security number to figure out what time to expect them (between 8am and 7pm... huh?!) At first I thought she was praying for guidance because she cares so much about her customer... I quickly realized she was actually suffering from a case of "my shift is over in 10 minutes and I have no cares left to give." I called the next day and had to speak to two people to set up a new install date. The second date, a week later (2 weeks from my call to get service) arrives and I call at 9am to see when I could expect someone. They tell me it shows I am scheduled but no one is coming. I was on the phone for 6 hours on and off trying to figure out what the problem was. Literally was on hold for 45 minutes straight at one point. I know because I have a cell phone with a clock but also because their hold music is the same clip every 60 seconds. Eventually, I was told The hold up was because I needed to make a deposit of $360 because they couldn't verify my identity and I also had to prove I lived at the property. And it needed to be this states ID. Then, I had to walk them through alternate options because we are military and our ID's are out of state. I was put on hold multiple times to see if a utility bill, military ID, and closing documents would be enough to prove I am legit. They made it clear they couldn't install until those two things were done. (seems like info they would have had from my initial call two weeks prior) They eventually re-ran my credit and it turns out the mistake was on their end and I have great credit but they would need a $65 deposit, even though I was buying my equipment up front. And the cost of monthly service went from $65 per month to $104 per month. They agreed to let me have service at the initial price if I paid the deposit. I said I would be happy to pay if they could get my install done within the week. Because I work from home! (true disclosure- I am a SAHM but the season premier of TWD aired and I couldn't talk to anyone or go on Facebook until I saw it!) They then put me on hold again... 20 rounds of "you guys couldn't afford more than one hold song?!" I hung up and called Time Warner. It took Time Warner (Spectrum) 16minutes and 17 seconds to get everything set up (including verifying my perfect credit, and listening to me tell them how terrible the customer service from Frontier was) and less than 24 hours later I had internet for less than my original quote from Frontier. (Also- totally called TWD death, but didn't see the next part coming at all even though I should have... because I read...) I advise everyone to avoid Frontier. And remember it's not about the zombies, it's about the people! read more

Terrible. Terrible. Terrible. Runaway from this company...I switched over from Charter. My price kept changing every month and I was given empty promises on my bill amounts and they had no clue why my bill kept changing. I've been with them for 4 months and I've called every month for an issue. This last time the agent kept me on hold for over 25 minutes, I ended up hanging up...not to mention the menu/guide interface is difficult and when you DVR something it doesn't playback in HD. Ignore ads -- they are misleading. There are better options, stay away. read more

Wireless is soooo slow. Every so often it get worse for no reason....and then...wait for it... We get advertisements in the mail to PAY EXTRA to speed it up. Ha Ha The tech guy said that Verizon was not set up for us to use so many devices. lol It get's funny er.... It is only 3 of us in our house.....So, how do they handle big families.? SMDH However, we have gotten GREAT customer service over the phone and outstanding over the phone service. read more

Verizon has the worst customer service. I give them a zero star!!! They are rude, never call back. And when you sign up for a bundle they change it and send you a bill for more than you signed up for! And when you want 2 speak 2 a supervisor- they're never there. That company is a joke. Its's been hell since last year , and they don't care. And when you call them they act like they're doing you a favor. The rudest most horrible customer service. I will get the address and telephone number of the CEO for Verizon and post it so every one can write to him or her and let them know what type of people are working for that company. read more

On Monday night, I called to have them fix some issues with my system. From that point on I have "NO" phone or internet services. Their tech support are unable and I feel are just not willing to fix my services. I strongly recommend that if you are thinking of getting any service from this company or Frontier communications "who bought out" FiOS in California, DON'T. They are even worse then COX, if you can believe that. JUST SAY NO TO FiOS AND FRONTIER. read more

Fios Mobile on my iPhone and on my iPad sucks so BAD How much does it suck? It sucks so much I've wasted days trying to get my mobile devices to talk to the router mofo sitting right there a foot away, and it's 2017 When it does "work" it's ready to shed my name and password, so that I change it back to what it's always been about every ten days. I have no worries that anybody would "pirate" my login and try to use this USELESS SHITE PIECE OF CRAP STANDIN FOR WHATEVER AT&T IS NOW YOU COVERAGE-MONOPOLY HAVIN SUKKKKKKAAAASSSSS read more

The worst service ever!!! Was a very happy customer with Verizon Fios internet. Just signed up for a new year contract for 150/150. Even upgraded to Cat 5 cable for high speed streaming. Soon as Frontier took over a few months ago began to notice my speed was being "throttled" down during peak hours...never had this issue with 6yrs of service with Verizon. Last week my internet went down with multiple other neighbors in southeast Temecula...and would you think Frontier would contact customers in this area to warn of a possible outage...NOT AT ALL. Wasn't till the following Saturday I was able to get someone on the phone. Extremely long wait times on hold...then was told by a computer to hang-up and call a different number. After 40min of this non-sense I talked to my first human. After a painful conversation I was assured a trouble ticket was generated and a tech would be out the following day. Guess what no tech showed up. I called back and after 40minutes on hold was told by a customer service rep NO TROUBLE TICKET WAS GENERATED!!! ARRRrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!! I demanded to talk to a supervisor...none was provide...was told none were available. I was told a tech wouldn't be available till middle of next week. No internet for a week. No pro-rated bill offered. I just opted for a modem to be mailed to me and not deal with extremely long repair times. Still no internet. BBB complaint to be filled. I recommend everyone does the same. read more

They have problems and keep it from their customers and its at least an hour on the phone when you try to call in. They say "unplug all your boxes and router, that should fix it'. After several attempts and speaking to a rep with very broken English I got an appointment for a service tech. He comes out and says everything checks out fine then says we are working on a solution and maybe that will fix your issues. We dumped their service and they want to charge me a fee. Joke. When they cant provide service. I did my research and found the CEO contact info. His secretary was not to happy and kept asking how I got this number. I just want to say " If it is not a monopoly, then why are we limited to providers". Will never go back to Verizon. read more

Frontier communications has the absolute worst customer service I have ever seen with any large company. This is my 6th time calling about my bill and promotional bundle. Nothing gets resolved and each time they keep adding things to the bill. My will has ranged from $130-$300 over the past 6 month with no rhyme or reason. read more

One star is really much too generous for this company. Their service is probably some of the worst I have ever experienced. Every interaction I've had with them has resulted in frustration and anger. I would recommend any other option to doing business with Verizon for anything!! read more

I WAS thinking about changing my cable and TV service from TWC to Verizon and adding a land line for a fax machine. I called Verizon for some information on what TV channels the are offered in their packages. All I got was the HARD SELL of the century! They were very vague about what they were offering and would only send details after I placed and order. No way am I doing business with them. read more

Worst Cable company ever. They've gotten our order wrong 3 times in a row. They lied to us about asking our neighbors if they can dig in their yard. Everytime we call we get some idiot who says something completely different then waht the last person said. This was truly a HORRIBLE experience, and I would never recommend them to anyone. read more

Verizon Fios Internet speed All you Fios users out there ,in the last year or so the speed has slowed quite a lot .The reason being Verizon has had a Promotion increasing your Internet speed for an additional $10.00 per month. Please Please don't believe all the propaganda spewing from Verizon P.R. Contact the FCC,they will do nothing because they have no power,but they won't charge you for the service. read more

This is without any question the most stupid, uninformed, poorly managed company in the World. We tried to move two miles in Murrieta CA. And spent over 16 hours on the phone with various individuals. Technicians were equally incompetent and failed several times to even show up. I would rate them a minus ten!! read more

Lies from the salesman! don't believe a thing they say. Our sales rep RYAN said we would get a tablet for signing up..LIE !.. the only way we get a tablet is if we sign a 2 year agreement for internet service on a tablet we found out after having it installed. RYAN trains their sales people, so he trains them to LIE,and to say anything to get the deal. Other lies they will tell you are if you sign up and move later to an area that does not offer FiOS they will let you out of the agreement, they do not! DO NOT TRUST THE SALES REPRESENTATIVES FROM THIS PROVIDER! read more

I needed some help with my Fios service from Verizon. I tried calling two different times and the quality of the phone call was terrible. This is something new have never had the call center sound like it was out of the country. You would think if you are a phone company one of the things they should pride themselves on is the quality of sound on the line. read more