We needed to add another line to our business account and chose this location mainly because it was lunchtime and we only had about an hour to get everything done. From the moment we walked in, we were warmly greeted by Greg, who welcomed us with a bright, genuine smile and an incredibly friendly attitude -- something that's honestly rare here in and around Vegas. We explained what we needed, and Greg immediately got to work suggesting iPhones and plan options that would fit our needs. He was zero pressure the entire time -- just helpful, informed, and focused on what worked best for us. He laid out our options, made smart suggestions, and then gave us space to talk it over. Once we decided, he grabbed the phone we wanted and even gave us a list of phone numbers to choose from for the new line. The whole process was fast, smooth, and painless. While we were waiting for the new line to activate, I noticed Greg's name on a plaque and realized -- he's the General Manager! What blew me away is that while he was helping us, he was also juggling everything else: answering phones, greeting new customers, assisting his team, taking FedEx deliveries -- and yet, he never once made us feel rushed or unimportant. Quite the opposite -- he made us feel like VIPs the entire time. On top of that, I genuinely felt like we got great value -- not just in terms of pricing (which was fair and competitive), but in the time and stress we saved by dealing with someone who clearly knows what they're doing. No wasted time, no drama. Just efficient, top-tier service with a personal touch. Greg is a total pro. His multitasking skills are next-level, his customer service is top-notch, and he clearly knows his store inside and out. He runs the place like he owns it -- and honestly, that's the kind of leadership every retail store needs. All in all, our experience was fantastic. The store was clean, well-stocked, and we were in and out in about 45 minutes. Pretty darn impressive, if I do say so myself. Highly recommend this location -- great service, solid selection, real value, convenient spot... and of course, Greg! read more

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Caveat--this is for the Eastern Ave location off St. Rose-- Geesus, if I could give these f***heads in the store, and their online 'chat' customer service a million negative stars, I would. I don't even know where to start--the lack of support via chat, where they will keep you on for....oh I don't know, 45 mins to over FIVE HOURS today? And then ended with "go to the store." When I did go to the store about this same issue a few days ago, I had some 20, 30 something kid (and I say that, despite his age, b/c of his immaturity and actual lack of customer service, and his sh*tty attitude). It doesn't matter you have to wait so long to be seen already. They wouldn't stand behind my nine-month old iphone 16 pro that has malfunctioned and offered, finally I thought, to send me a new phone--turned out it was a refurbished thing--uh.....what about the manufacturer's warranty? I turned on the replacement phone, it wouldn't connect or transfer data from my old phone, but it disabled my old phone so I can't make calls, for work, no less. Gee verizon, great technology!! So now, I have two phones, and neither works. And no agent, I can't follow your stupid*ss suggestion to drop everything and leave work to go to your so unhelpful store today.... I swear, as soon as my contract is up, I'm leaving this janky company behind...after 23 years as a customer. Bleck, they make my blood boil. read more

I was searching for a Verizon store on line and this location have an excellent review on yelp, so I went ahead to the store. The minute I walked into the store Andrew greeted me with a smile and asked me what can he do to help me. I told him that I wanted to replace my iPhone 12 to the new iPhone. He was very helpful and very knowledgeable about the product, the whole process was very thorough and very helpful. I walked out the store with a new iPhone and an iPad. Kudos to Andrew! read more

Thank you, thank you thank you! Cannot say enough good things about this store! I have been a Verizon customer for over 20 years and we recently moved back to the Henderson area and our new neighborhood is a notorious dead zone. Locals might know it as Black Mountain. After repeated phone calls to Verizon IT department and having them tell me that our service is "just fine" despite dropping calls multiple times a day and inability to send text messages when off Wi-Fi, I decided to go into the store and try and get a rep to help me. I can't remember his name (younger guy with tatted arms) but the guy who helped me really went to bat for me, he actually stayed on the phone while we called Verizon IT together and badgered them into giving me a home LTE extender. I can't thank you enough, it really would've been hassle to switch carriers after more than 20 years but not being able to use our phones in the house has been miserable. Highly recommend this store! read more

Verizon - Service active! - Mobile Phones Near Me - Henderson, Nevada

I walked into the store with ONE problem 45 minutes before they closed. I could tell these two guys were already obsessed with the thought of clocking out at 7:00. Long story short , I walked out at 7:35 frustrated , angry , confused about what this guy just did with my phone , and now with TWO problems. The next day it cost me $1,164.05 at work with my business. Thanks guys. You Rock ! read more

Thank you so much Jobe . Thank you, for fixing my dad's phone today. We appreciate your excellent customer service.

This place is awful, it doesn't matter when you walk into this place, the first thing the workers say is" it will be a long wait" not " Hello " no kiosk machine in this location. I definitely do not suggest this place. It does not even deserve one star. read more

After going to another verizon where no one wanted to help me and the apple store where my time was wasted, I decided to finally drive 30 minutes over here because I knew I'd actually be helped. Jobe was the employee that helped us and explained everything thoroughly and was patient, it was actually cheaper to get a new phone than to get the old one fixed at apple. Everyone there was friendly and easy to talk to! Will always make the drive out here from here on out. read more

We discovered this store when we first moved here and have found it is the most pleasant experience. Sometimes going to one of these places can be very frustrating, but they take their time and really help you out at your speed of knowledge. Recently purchased a new iPhone And was helped by Ariana, who is patient and knowledgeable and slow down what I needed her to do-haha. They also helped my husband with an issue. He was having with his phone with much patience. This is our go to place. read more

April 12, 2025. Walked in needing some help with something, and NO ONE even looked up at me. 3 employees already helping 3 customers and 1 customer waiting. Sat down and waited 10 minutes and still NO ONE acknowledged me. Not even a "hello". NOT EVEN EYE CONTACT!!! I just got up and left. And then cancelled this very expensive shitty service. So tired of Verizon. What are we even paying so much money for? To use their cell phone tower? And then no one even says hello to me when I need help?? There are plenty of other shitty expensive phone services out there that at least have SOME customer service. F this place and F Verizon. This was the last straw. Went over to the T-Mobile in the same parking lot!! Way cheaper and same friggin service. read more

Greg, help my friend today, amazing customer service and willing to help the customer and very kind! deff will come back for services when ready! read more

The store messed up our billing and never activated my phone line when I transferred carriers. I had to call corporate to do their job. My wife also ordered a phone through this store to upgrade and "some issues with shipping" happened and they cancelled the entire order without ever contacting us. And they no longer have that promotion conveniently so to get the phone would cost full price. Do not waste your time with this off shoot store and go to a real corporate Verizon store. I cannot stress this enough, these guys have no clue what they are doing. They also have the gall to ask if we want to switch to their home WiFi after explaining to us all the ways they messed up. Seemed a little like a smack in the face. read more

Love the customer service here. Austin is such an understanding employee. Always trying his best to give the customers what they want and the manager also very friendly and upbeat. read more

Austin Gomez is your man to see at Verizon. Went into this Location looking to switch plans from my previous phone provider. He made the process seamless, and even made sure I could keep my old number. Extremely helpful & had answers to all my questions. So, if you go to this location, ask for Austin! He will take care of you. read more

Beong a, retired VZ empkoyee, my visir upset ne. I came to report an issue with celltowers. Total baffoons working there. Even thoigh I showed them my VZ id, they did not help mre, rather acted dumbfounded. At the sane tine the helped a senior citizen with his new phone, they told him he no longer needed his gmail and offered hom sonething else, which is an anti-trust violation read more

Jobe was great help in helping me get a new phone. Helped me fast and efficiently. Glad with my purchase from here!

The absolutely worst customer service I have ever experienced!!!! They never answer the phone or return calls. Their ONLY interest is selling you their product. After that you're on your own!!! Every week they have new staff. No one stays. What does that tell you??! I've been with Verizon for 30 years. After dealing with this sore I'm done! Happily switching to T- Mobil. Do yourself a favor and avoid a lot of aggravation. Don't do business with Victra at the Lake Mead Henderson location. read more

Having an appointment scheduled with this store doesn't make any difference. They are understaffed. It's also hard for the two working there to multitask and welcome customers to the store. read more

2:30 pm .. went into store, employee helping another customer. Waited 15 minutes and did not get acknowledged. Finally asked if there was any other employee. Without looking up he said "the other employee is at lunch. Back about 15 minutes". So rude and 0 customer service. Was there to transfer my service and get a new phone but realized my carrier and its customer service excels next to this one. Verizon 150 Lake Mead Parkway, Henderson, No 89002 read more

I highly recommend going to this location for opening a new line, buying a new phone etc. Austin Gomez helped me out and he was very patient, helpful and thorough with my many questions! I opened 2 new business lines and he helped with the transfer process being that I was coming from a different carrier. He was super knowledgeable and advised me on the best plan for my business needs. He was very professional and efficient, made the process flow smoothly! read more

I feel bad for the guy that works here every time I come it's always in the weeds, I feel if they had a bill paying kiosk it would make the workers life more convenient as well as the customers. Always a promised 45 minute wait here & only 1 employee. read more

I went to this store to buy two Google phones. Ignorant staff knew nothing so spent two hours. After my purchase I discovered they added a warranty without my knowledge at an extra $20 a month? You know this is the training by "Samantha", to RIP OFF CUSTOMERS! I called corporate and was told they have had nothing but problems with this store and that they ARE NOT a "Verizon" store but a franchize operation so Verizon has no control over illegal practices commited there. Got home and neither phone worked. Spent three more hours with tech support and still no go. The worst possible and most dishonest service I have ever experienced in my life... read more

I went into this location near my home to pay my bill. The first gentleman who helped me wasn't any trouble. The 2nd man who helped me was extremely rude, seemed uninterested in the clients. As i was walking out of the store they were pointing at me and my fiancé shaking their heads and laughing. If i didn't have so much to lose there would've been some issues! If this happens again next month upper management will be notified . read more

Not open during advertised business hours. Do not answer phones. Tried to reach them for 2 weeks to pick up an order. Ended up having to cancel and go to a different location. read more

It's unfortunate. Your hours across multiple platforms reflect that your store is open today. However, you're clearly closed. Please fix or adjust your hours or have a marketing manager that ensures consistency across all platforms. Thank you. read more

We went in today around 1pm looking for i watches. The gentleman at the door was very friendly and polite. The guy that came to attend to us however was only interested in the sale and not focused on our needs. We asked for the difference between the new 5 series and the 4's. He said that the new 5 has a menstrual tracker. Really? That's going to make us purchase it?? Then we asked to see the bigger version of the iwatch and he told us they didn't have any in stock. He tried to get us to buy the smaller one. When we asked if other Verizon stores had them available he said, no. He didn't even bother checking. He said every Verizon in the area is out that they are not ordering anymore 4 series. Well, we went to a different Verizon and guess what??? They did have the iwatch we wanted. read more

I am very happy the business manager reached out to me. At least someone cares. Thank you! No nothing you can do. My only other complaint is that they told me the charging cord would be almost 200 bucks, To my knowledge that comes free with this or any phone and I found the same one, samsung s23 25W, on Amazon for 13 bucks. Not sure if that is normal or not but was not the case when went to another provider today and never heard of that for a phone or computer. But no, nothing you can do, however just wanted people to be aware of this store or rather some people namely one girl who works there and be alert that like me most people who are more than qualified for a trade in and phone plan are turned down. I give the store 1 star but the manager who replied to my message 5 stars. Just hope she takes action on some of these employees not just mainly for customer sakes but also verizon sakes. They are costing them business and giving verizon a bad name hence why this store has only 2.5 stars and not sure how it is even that. Best...Glenn read more

I have been to this location many times. The customer service has always been consistent and honest. They also have a good selection to choose from.Would definitely reccomend this store. read more

The manager Samantha, is so incredibly patient, informative, helpful and generous with her time and knowledge. I'm always having issues figuring out how to work my phone lol Samantha truly has a gift with any device! iPhone, Android, iPad, you name it! Thank you for making one of my least favorite activities a quick and painless one! read more

Just left Verizon we waited 45 minutes, without a greeting or I'll be with you in a few. We were totally ignored. I understand he had a customer. I found it rude and unprofessional. We finally asked after waiting how long it would be without getting much of an answer. I understand it's busy but customers should be acknowledged and perhaps you should offer appointments or at least have more than one employee working at any given time. We left without being helped. read more

When I call ahead of time to make sure they can help me, I am assured that they can ,then I show up I'm told to go to another location that I must have called the wrong number. call same number again talk to same person still denies ever talking to me. I was sitting in car watched him answer phone 2nd time. When I asked to speak to a manager I am told they have no manager at that location.. read more

Highly recommend this location for all your cell phone purchases,questions Ect. Greg and the rest of the staff are very patient polite and helpful. read more

I was very pleased with the customer service I received from Andrea and Sam, they work really well together as a team . They both helped me work out the best deal for me to upgrade my phone and I appreciate that very much. There was a little technical difficulty with my account today and Andrea handled it very well and left me leaving the store with a smile =) Thank you ladies. read more

My wireless consultant Nick was very friendly and helpful. He stayed on the phone with Verizon customer service for 2 hours for us. Even though verizon itself wouldn't help us in anyway, he still argued with Verizon customer service and fought for us. The joke is that he had just gone through a training where verizon teaches them to do everything they can to keep a customer who wants to leave(me) and that if they exhaust all their resources then to contact a department that will do something to help the customer stay, but according to the Verizon person on the phone,there is no such department and there is nothing they can do to prevent a customer of 9 years from leaving and switching to amother company. I give Nick 5 stars for working his hardest to help us in every way but verizon itself doesn't deserve a half star. read more

Chris was AMAZING!! He helped my son and I with our phone and gave us a great deal! During the process, Chris was informative, helpful and friendly! He provided outstanding service. I feel like we made a new friend! If you visit this location, ask for Chris. read more

My rep, Savanah Carini was amazing! Prompt service, able to effortlessly attend to several different customers at once, very personable and knowledgeable. She helped solve my problems which was crucial, as I am leaving the country tomorrow. Needed my phone, for sure! Thank you Savanah. :) read more

This has got to be by far the worst Verizon store ever. I wish I could give it negative stars. I came in to just switched my daughter's phone over. I have been here for over 40 mins and just ignored the whole time. I haven't even received a hello. I gotten a look. But that is about it. I understand there is only one person working but at least don't ignore a client. Not sure the girls name was working as she never talked to me. Love the service here. read more

JAMES was amazing ,very professional, very nice very ,intelligent best Service i have ever had in any phone company !!!!

Chris, the store manager, is awesome. We stopped in 5 minutes before the store closed and he fixed a problem with a phone we purchased from the Verizon store on Sunset. We will definitely be back for our future purchases. read more

My husband and I decided it was time to upgrade our phones. We stopped at Verizon on Lake Mead, Paul and Stuart were working and both stepped up and answered all (and there were alot) of the questions regarding the phones., we never felt pressured. Thank you both for the most amazing customer service. read more