This is the best Verizon store. Grace is so helpful and knowledgeable about the products and…read moreservices.

Ryan and the entire Verizon crew are awesome! They assisted…read moreme in transferring my data and contact information from my old device to my new, upgraded phone. This crew has the three "P's": professional, polite, and patient. Important final note: This Verizon location is not a corporate store; it is a third-party retailer. With that being said, this team is the BEST Verizon staff whom I have ever encountered!

I sometimes use pawn shops for myself as a short -term personal loan like many people do. And…read morewalking into these places can be very uncomfortable, honestly, because the staff itself can come across harsh, too matter-of-fact , always hyper-rushed and that can be interpreted as insensitive and judgemental, making the experience all too difficult. HOWEVER, there is a gem of an employee at this Super Pawn in Henderson. Mark Jones is a Shop Manager Trainee who I had the pleasure of dealing with on 4/30/16. Not only did he process me quickly, it's the way in which he asks his questions and pauses to hear your entire answer that made this professional, but not cold. He actually listened to me, and as a result, was able to make suggestions to me that were very helpful. Usually they are too busy Mark was awesome.

I'm 61 years old, the manager charged me 1964.00 on a down payment for a ring that cost 1964.00. I…read morewent to the store on sunset and Mark's where I was told I would not get a full refund because there is a restocking fee of 200.00. Im disabled so I was abused a victim of elderly abuse. One star minus 100

I had an issue with my phone charger port earlier today, took to them and in less than 20 mins he…read morefixed the issue. mind I showed up at 6:40 and they close at 7pm. Even almost being closed he still had a great attitude and gave not just quick but great service. 10/10 for me

If getting your phone repaired was always like this, I would almost look forward to breaking it…read more Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable.

I have been looking all over for a mattress I'm fairly new to the area Ken the store manager has…read morebeen awesome he's very patient and understanding and tries his very best to provide customer satisfaction! No complaints!

Fermin, the handsome sells rep at this location is very knowledgeable and helped me today with my…read morepurchase. I went to many stores to look for a mattress and just couldn't find what I needed. When I called Rent-A-Center Fermin, with all his charm was able to answer all my questions with no hesitation. Not only were the answers I got what I needed, but the price was unbelievable. Geez great prices, amazing people, all you need in one place now this is my type of store. Thanks to Fermin I am a happy customer. Thank you Fermin for being such a professional young man.

Workers are lazy rude and ignore you. I went in to get my ring resized & look for a ring to buy for…read moremy fiancé. they looked at us and rolled their eyes, said they'd help us in a second and nothing happens then someone walks in several minutes after us and they jumped to help them. We just walked right out and they rudely yelled out "WELL BYE HAVE A NICE DAY THEN" um excuse me you ignored us ??

I don't like the way I was spoken to when I walked in the door and also…read moreI don't like the service Worst pawn shop I've ever been to I never get good service I've been there multiple times

Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

First of all I really want to say thank you to the gentleman that helped me. I was looking for a…read morecase and screen protector for a replacement phone, nothing fancy just clear and a screen protector. I was going to just grab and go but when a no frills case and whatever screen protector was added up it was over 170 dollars. Fortunately I had to be somewhere else and said I would come back the next day. Later on I checked with apple and Amazon with the same things needed as well as a warranty and I ended up saving over 150.00. But again the guy that helped me was awesome and wish I remembered his name but that much of a price difference was a bit much!In my opinion however convenient the Southern Highlands store is it's worth looking around an

Came in for a repair. Not a genuine part for the screen after the repair on my iPhone 13. Didn't…read moremind but after 6 months the screen came unglued again and they refused to help. Expecting me to pay another 100/200. Don't come here for repairs they're shady and very unreliable.

On Wed around 10 AM, I dropped off my HP x360 laptop with its charger at the Pecos Wireless Toyz. A…read morewoman told me the technician wouldn't be in until 10:30. Since I had class, I left my name, number, and explained the issue. By 1 PM, I hadn't received a call, so I reached out. A man told me to call back in 10 minutes. When I did, the woman said the technician still hadn't looked at it and would call me back. Finally, at 3:35 PM, she called, saying the repair was "risky" and that they'd follow up. I was confused as to why I couldn't speak directly to the technician. On Thurs at 2:45 PM, the same woman called, saying my laptop was fixable for $150. I told her I'd think about it, and she said to call back anytime. At 4:26 PM, I called back, and she offered to lower the price to $115, saying it would take 3-5 days. I asked if they had any discounts like for UNLV students and she said yes. I also asked if they would do $100 cash, and she said she'd check with her boss. Fri 2:32pm I called the Pecos location. The man who picked up said they did not have an HP laptop. Well...that is certainly concerning. After multiple attempts, someone at Eastern finally picked up, took my number, and said I'd get a call back. Sat 2:34pm after receiving no call back, I try to call the Eastern location multiple times and no one picked up. Mon 12:34pm I finally reached someone at Eastern, who claimed they had been "trying to call me all weekend." I had no missed calls. She confirmed they were waiting for my approval. I said I spoke with the woman at the Pecos location who told me she was checking if I could do $100 cash. The woman placed me on a brief hold and then came back and said yes, that is fine. I say great and the woman said that the technician just ordered the part. Since I was told the repair would take 3-5 days, I waited until Friday at 10:55 AM to check in. The technician is busy. At 11:57, Linda left me a voicemail that my laptop was ready. I arrived at Eastern at 4:15 PM, gave my name, and the woman returned with my laptop, saying it would be $360 which I assumed was a mistake since that's the model name. I reminded her of the agreed $100 cash price. The lady then says she has to call her boss. She comes back and says its $115. I tell her I spoke to two people about the $100 cash and asked about the UNLV discount. She said no we don't have any UNLV discounts...okay then why did the Pecos woman tell me about it? I asked to see my laptop and noticed new damage, including chips and a crack. The screen was still sticking out. I showed her photos of how it looked when I dropped it off, but she insisted, "This is how we fix it." At this point, I was overwhelmed and upset about the "repair." I told her my dad had the same issue fixed at this location for $80. She said there is nothing she can do and gave me two choices: pay $115 or pay $25 to have them remove the repair. RED FLAG I only brought the $100 cash so I tell the lady I will be paying with card, she told me no. She said this is a cash only offer. RED FLAG I empty out my entire wallet for her. It comes to $103 and some loose coins. She says again "you either pay the $115 or we take off the fixed part." At this point, I am crying and upset that I had been so trusting to a business that clearly wants to take advantage of its customers. I then asked for my charger. She couldn't find it. After calling Pecos, she told me it was there and that I'd have to pick it up myself. RED FLAG So after being bulldozed by an employee who played a game of "he said, she said" about the pricing, getting my laptop moved to a different location without my permission, having been left in the dark about what is going on with my laptop all weekend long, NOW I have to go and pick up my own charger? RED FLAG The woman called her boss again and said they could do $110. I picked it up from Pecos, borrowed $10 from a friend, and paid the full $110. Do not go to Wireless Toyz. My family has used them for years, but this experience was unacceptable. Fighting a customer over $10 after confirming a price is ridiculous. I'm glad my laptop is working, but that is no way to treat any person.

Spencer is the man. Great customer service and attention to detail…read more We will be back. Keep up the good work!!!

Batteries Plus, specifically Craig, came through for us yesterday. We found the correct battery for…read moremy son's Mini Cooper. The purchase process was quick and easy. Craig was able to reset the battery recognition in the Mini, and we were on our way in and out in 15 min. His pleasant and professional customer service was great! We come here for all of our battery needs and have never been disappointed.