Either the sales associates are unethical and hacking phone numbers, or unprofessional and don't ask for ID verification before allowing someone to buy a new phone using someone else's account and phone number. I received a Verizon email after store hours with a copy of my order receipt and gift receipt for an iPhone I didn't buy (I don't even live near the store and was nowhere near it). And then I signed onto my Verizon account and my number is now registered to a Samsung galaxy (not my phone). Very upset and already wasted over an hour trying to resolve this issue.. due to the unethical practices of this store. WHY would you even allow someone to purchase a phone with $0 down, charge someone else's account, and port over a number without any proper verification? Every other time I've opened a line on this account (at other stores in OC and LA), the sales represented required that I be personally present and show my ID. read more

Verizon - Mobile Phones Near Me - Huntington Beach, California

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Mr. Manager Gabe, Is not helpful and will drop your needs and questions at a drop of a hat. Poor customer service expect 6x the wait of what was said and no txt was received. This is the worst store front through Verizon I've been too considering it's amazing location. I will make the drive to another and am looking into other options. All because of Mr Manager Gabe. Be kind to people who are waiting patiently to fix a mistake made by Verizon's store front here . Help us understand, we know your job sucks but it's what you signed up for.. Happy holidays read more

We came in for a new sim and Karen basically dropped the SIM card in my friends hand and said nothing and walked away. I asked her to help put it in the phone and all she did was open the phone and walked away without a word. Very dismissive and rude, gave no instruction and we had to ask another worker for help. read more

Worst customer service that I ever had. I would gave zero star if possible. They just ignore my question and not even willing to help. DO NOT COME TO THIS STORE read more

I actually had a good experience. When our internet went down at our office we went to the Verizon store to help us get some internet momentarily while the problem was being fixed. Everyone at the store was very attentive and friendly and they did the best they could to help us with the situation. Malee was super sweet and helpful. I am a Verizon subscriber as well so it's a convenient location for me. I will definitely be stopping in next time I need something for my phone whether it is fixing a screen protector or trying to figure out how to use the new android! Yes, it can get busy but that is most, if not every, wireless store! At least all the ones I have been to. I just bring things to do while I wait my turn and everything usually works out in a timely manner. Thank you again to everyone at the store for all your hard work! read more

I think it's safe to say that customer service really is an art... an art that Gabe, the manager of this location, does not have. My husband switched from Teen Mobile in October over to my Verizon account, whom I've been with since 2017, and were told that my husbands company offered a 20% discount to Verizon customers. All we had to do was supply a paystub. This evening after dinner we went to the store to submit the paystub and were told that there was a 10 minute wait and that we would receive a text message when our turn with a representative came around. Fast forward an hour and fifteen minutes we still hadn't been texted. We were called by some ambiguous number about five minutes after our final check-in with the store and were told by Gabe that, yep, that was them letting us know we were next. He very rudely asked "what are you even here for?" And we explained. From the very second that we started dealing with him his attitude sucked. His body language was defensive, his voice was indifferent and there was absolutely no sense of urgency, and if customer service is an art, asking every single question with an undertone of sharpness and disrespect is even more so. He took the paystub and started moving through the process of uploading it. He told us the discount was only 15% and my husband suggest that there may be another company with the same name because a month ago, in the same location, we were told 20%. He told us agitatedly that that was the only one and then asked us if we wanted to cancel the process. Before we could even respond he declared that he already canceled it. He asked my husband for his email, which he provided and low and behold, there were two companies with the same name. I immediately got a text from Verizon saying that "We've validated your employment and will apply the discount to your qualifying lines" so I asked if that meant if all of the lines were validated for the discount or if my husbands were the only qualifying lines. He looked at me with his most sincere "duh" face and made some noise to suggest he didn't have a clue about what I was asking so I showed him the text I just received, which he ignored, so I restated my question. "Is the WHOLE account eligible for the discount or just my husbands lines" and he said "account". One word. I said "Jesus Gabe", to which he said "really?" I said "oh, you're fun" and he rolled his eyes and snickered under his breath. My husband says "look man, we're not here to cause any issues, we're just trying to figure this out" and he says "I'm trying to help you but the attitude isn't helping". This did it for me. I said "I agree, you're attitude isn't helping at all" and he immediately got defensive and said "my attitude? You have the attitude". I replied that he had had an attitude since the second we walked in and he said "look if you want to continue to cause problems I'll just cancel the whole thing" to which I told him to go ahead and shut it all down. I've had great luck with Verizon since I started with them in 2017, but dealing after dealing with Gabe, I want to cancel my entire contract. Needles to say, Verizon's corporate office and I will be having a nice conversation come Monday. read more

Robert ! Kingpin!!..You deserve a raise / promotion. Thanks so much for staying after to wrap things up for our service. This gentleman made sure customer service was priority. Great attitude the whole way through as well. Once again , thanks ! read more

***Update: I took the survey they sent out and the store manager Travis called me about my horrible experience below. Weird, he called my home line, not my cell line with which I have their plan. I called him back on a weekday afternoon and got into the store's service rep queue. It said, "All reps are busy would you like to try again..." So I let them redirect me to wait queue. Then it said after a few minutes, "All reps are busy, please try back another time." Then they ended the call. I find it ironic that a manager from phone provider calls you but he/they don't even have the ability to set up a voicemail for their own store. No, I can't hear you now.*** I love Verizon coverage, but getting a new phone is always such a hassle. The name of my rep was Guy. I knew what I wanted so he didn't have to sell me. It was advertised that if you swapped in any working smartphone, they would give you a $100 credit towards a Droid Turbo. So I said, "I just want to make sure, can I swap in an older Droid, and not the one I use right now?" He said, "No." But then went back and checked after I said the nowhere in the ads does it have restrictions (plus I was swapping in an old Verizon phone). Yes, it was okay. I gave them my Droid I instead of the Droid IV I was currently using. This I love because when I got the Droid IV, Verizon offered me $5.90 for my old Droid I in the recycle program. I turned that down to keep it as a backup phone. Now I get $100 for it. Anyhow, he was quick in getting the SIM card programmed and the new phone activated. I asked for the Everything 10GB combined plan. He said sure. I later checked... I was not activated on that plan right away, which would have caused massive data overages for the month. I said I only wanted the 10GB combined plan. I didn't want any other options. I did not ask for any other options. I check my account online and find that I'm being charged for Premium Visual Voice Mail ($2.99), VZ Navigator ($4.99, why would I want that when Android gives me Google Maps and Navigation already), and $10 for Total Equipment Insurance (No, I don't want to pay $10 a month and a $80 or $100 deductible on top of that to replace a lost phone). I HATE BEING CHARGED FOR OPTIONS I DON'T ASK FOR. Why do you do this Huntington Beach Verizon??? I've been through three incarnations of the Droid. Droid I, Droid IV, and now Droid Turbo. EVERY ONE HAD A PROBLEM AT STARTUP. It's all good and super smooth after everything is finally ironed out, but man. I've had to follow up 3x already after getting my phone on Friday (today is Tuesday). I followed up on the charges twice. Next, the turbo charger in the box didn't work because the USB to Micro USB cord they provided was a dud (free swap out, I went to a location in Orange to do that, wanted to avoid this HB location). When I got the Droid I on the first day in the first hour it was out, the new phone was a dud. In the first hour it kept powering on and off and reseting itself over and over so I had to take it right back. Sitting in your cubicle having your co-workers look at you funny while the phone chants "D-R-O-I-D" every five minutes is something everyone should live through once in their life. Had to waste my lunch break to go right back to the store to fix that. Then I got the Droid IV and the guy who set me up didn't set up the sim card with my phone number so no texts or calls worked. Deja vu, had to waste my lunch break to go right back to the store to fix that. Oh and the mail app didn't work on the Droid IV. Back then I had tied Hotmail to the mail app and it locked me out of my phone because I didn't tie it to Gmail (there was already the Gmail app, why do I need double the same thing?). No one could explain why I couldn't use their integrate any email account email app and link that to Hotmail or Yahoo without it causing problems. So after spending a day setting up all my settings and bookmark shortcuts, they had to wipe it to factory settings two days later. And that brings us to now and the Droid Turbo. At least this time everything on my phone works, it's just the billing and the charger. Sheesh. What's worse, your new phone not working, your phone number not being transferred over, your email locking you out of your phone, getting billed for overages when you ask for a new mega plan (and were formerly on an unlimited data plan), getting additional monthly charges added on without your knowledge, or a heralded new turbo charger not working right out of the box. It's too hard for me to pick. All that said, I love the Verizon network, just not the in-store experience. You just have to watch your back when setting up or renewing your phone lines, especially at this location. read more

The worst! We were told to go there because it is corporately owned and they had the manager "angel" had the odasity to say if the vet is dead they cannot be used for vet credit? Wow read more

I've been coming here for awhile now and every time I've been here Hector has helped me. Sometimes the wait time is long, I get it, first come first served. But Hector had been 5 stars every time I've needed help. His knowledge of the products and service are excellent and he always looks for the best way to set things up for me. I'll drive the extra distance because I know I'll get better service here, esp from Hector. read more

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I went in to have my plan upgraded. The person who helped me did it fast but when my phone was rebooting it shut off and would not start. The person helping me did not know what was going on, he tried a few things, eventually he said it was because my phone was hot which was not true it was regular temperature when I handed it to him but he kept insisting it was too hot. He would not ask for help from his co-workers. He then said he would replace the phone for me since it was still under warranty and I would get a new one in 2-3 days. Luckily I had my tablet with me and I told him to let me try something first. I looked up on line regarding my phone not starting while rebooting and I found the answer. The guy was surprised and asked me how I did it. I explained it him then left. read more

I was having trouble activating my new IPhone and they were able to help me out even though I didn't order my phone here. It was a lengthy ordeal but we were able to resolve the issue. Shout out to Oscar for the help, thank you so much!!! read more

I just got a new iPhone from Verizon and it didn't turn on. So I went to this store location to see what the problem was. I waited 1 1/2 hours and the manager basically did not want to override the exchange. He practically told me to go f**k myself and call customer service to do it, even tho I have my business Account info to do the exchange. read more

Took my mom into the store to get her phone repaired. Was greeted by a sweet looking younger woman with dark hair with tattoos all over. She explained I would need to call or go online to start the process. I left. Had another thought, walked back in... I asked where a repair center was where I can get it fixed today. She said there is one across the street but they may not work with asurion (insurance). I asked where is there an asurion approved repair center. She said she doesn't want to send me on a wild good chase. I asked where is there an asurion approved repair center. She said we don't know what asurion does, they are a separate company. The tone of the conversation was, "I want you to leave and do not want to help you any further." We exchanged fake dispassionate smiles, and I left. Was she right? Yes. Did I feel cared for? No. I left feeling frustrated. The exact same information could have been given to me in a pleasant, caring, helpful way. I guess you're get what you pay for. Or at least you get what Verizon is willing to pay their associates to deal with us. read more

Went in to get a new iPhone, and inquire about changing our phone plan. James was very helpful and patient with all of my questions, and I was glad he was my sales rep that day. read more

I needed help to reviewing my current cell phone plan and all the options not only on my plan but options on cell phone upgrades. I received exceptional customer service from Cesar V. He took the time to explain everything to me, gave me printed quotes so I could make informed decisions. Cesar V. Is very knowledgeable and considerate. This location does get busy, but I always made appointments ahead of time as it took a couple of visits before finalizing every. This is a real Verizon store with Verizon employees that want to provide top customer satisfaction vs just a store selling Verizon products. read more

I normally don't write reviews so I when i do, it's either really good or REALLY BAD. This was real bad. Thankfully we walked out from this store within a few mins so the damage wasn't too bad but I will never forget this agent's face and his attitude towards his work and his customers. We walked in and they checked us in, our name was called and we walked over to this agent " Angel ". He was on his phone when we got there, we said " hi " he's like " what do you need? " and he's still on the phone, like not even looking at us. He asked our ID and we showed him but he's still not looking at us or even our ID. If he was still finishing work from last customers, we would've waited but since he called our name, we thought he was ready? unfortunately it took us only 5seconds to decide we don't want to buy new phones from this particular agent and took us another 10 seconds to decide we don't want to spend any more time at their store. I am also in hospitality/customer service industry so his attitude towards his work and customers weren't OK. Like I don't even understand why he's getting paid to be there. It even made me want to cancel our Verizon and switch to a different carrier. Wondering how many clients Verizon have lost due to his poor customer service skill.I feel bad for other agents who work there and try to make the business better. I hate to complain and I usually don't but it was just bad even we were there for only a few mins. I just don't want anyone else to feel the way we did. I am writing this review to let people know that go to BEST BUY on Edward/ Bolsa if you need a new phone, you'll have much better experience, they are very nice, helpful and have great customer service skill. Sorry to write a review like this but their business owner needs to know not every customers who go there are happy when they walk out. read more

Bait and switch. I urge all to file a complaint with the CA Public Utilities Commission online. It takes less than 5 minutes. Came in for "free" phone offer; the LG V20 (09-07-18 7:00pm at 16401 Beach Blvd., HB). Reading the "free" terms, per my understanding you buy the phone outright, then get reimbursed on a monthly basis over 2 years. I believe the hook is that you have to add an additional line to your service. Does this sound free to anyone? Okay, forget the offer, I want the phone. I like LG, reasonable reviews, great price point. Phone was not available at the store, nor did the salesperson think it would be easy to find. He disappeared into the back room never to be seen again. We left.... I would encourage others to file a report online with the public utilities commission; I'm not the first to witness illegal practices (this being bait and switch: advertised model not available, sell customer an upgraded model). What a waste of time! read more

I've had Verizon for 32 years but over the last three months. Somethings happened to Verizon their service. Their cell service has just gone to shit. It takes forever to download photos. It takes ever to download attachments with emails. You cannot FaceTime my family members. It's horrible it's just horrible. I will try AT&T or anybody but rising at this point. They say the service is getting better but in reality it's getting worse. read more

Had the most Pleasant/Helpful Service by Lewie at this Verizon Store Highly Recommend this Gentleman to help you

They purposely don't disclose promotions. Therefore making you send more for things you don't need. So wrong for that

My data plan has been terrible ever since I joined Verizon a year ago, I basically can't load 95% of things that are loaded from the internet apart from text. Images and videos are a definite no go, and I have like 1-3 Mbps at all times. During various visits, I have been told that a new phone, sim card, and e-sim card will fix the issue. Over time I have done all of these suggested "fixes" and nothing has helped. It feels like the people helping me aren't technically trained on the Verizon products and services at all and are mostly there for sales and customer service. I just want to load funny cat videos on the go, is that really a ton to ask considering how much I'm paying for this data plan? I wouldn't even be here complaining if I wasn't locked in to this terrible plan, as leaving it before it is fully paid off would financially set me back. I would rather not have a data plan at all since it doesn't work. Like fix the issue or let me leave the plan instead of holding me hostage jeeeeez. Edit: I am updating the review as it has now been explained to me that the store workers at Verizon do not come from technical backgrounds and/or have not necessarily worked with technology before. I haven't had a problem like this with my data plan as I used to use T-mobile who serviced me for ten years with no issue. So I naively assumed that the Verizon store workers were like an Apple genius bar as I haven't been to a phone store for support before. It's no fault of their own that they work in sales/customer service positions instead of tech related roles, and my first review was based off the assumption that they had knowledge of the product and its services. The service was pretty whatever and I didn't necessarily get my problem solved because again the knowledge was outside of the skillset that they were hired for, but the manager did put me on the phone with someone, who then directed me to the Verizon support line who was vastly more tech savvy than the floor workers. While saying that, the manager was really condescending to my girlfriend, but strangely not me. I don't know if that's indicative of any biases the manager may have, but I figure I just throw that in there in case it resonates with future readers who may have felt the same. read more

This is sad that most of the people who work on the customer service phone line are more competent than at the stores- I don't know if it's because at the end of the service, you answer a survey. To add on to what many reviewers have said, I am absolutely disappointed and upset the way this store runs. It is a busy store to begin with, but the way they manage is unacceptable and unprofessional! Before I came to this Verizon, I had spoken to a Verizon representative by phone about my phone always shutting down. So the representative told me that the phone I had has this common problem, and what I needed to do was to take it in to a store and have them update the software to fix the issue. Well, since my mom has a similar phone, I thought might as well take them both in to get the software updated on our phones. When I first walked in there, I was greeted by an associate who directed me to the back of the store for technical support. There are two counters in the back of the store, and to my right, there were two people waiting in line with only one person servicing them. To the left, two representatives stood in front of the computer "working" on the computers and phones. One guy named Brandon looked up and noticed me, asked me if I needed help, and I said yes, telling him my situation. He told me I needed to check in on over to my right before anything. I really did wait forever, and I normally wouldn't mind that, but the fact that over to the left, two representatives could've assisted since there was a line on one side. FAIL. Finally when it was my turn, I told another person named Jesse what my problem was, and then they sent me back over to the counter on the left. REALLY? Jesse took the phones and said one phone would take 15 minutes and the other would take 5 minutes to have the software updated. I thought, 20 minutes, I'll probably just wait with my mom. But then I changed my mind and decided I'd go to Party City next door. I told Jesse, out of COURTESY, but not like they cared, that I would step out and be back. I must've been in the other store killing time for about 15 minutes before deciding to head back to Verizon. Once I came back, I went over to the counter desk in the back, and it's not like anyone noticed to ask, but I saw my phone plugged into the computer. I thought, "alright, it's still being updated." But it just so happened that another representative walked by and unplugged the phone. I thought it was done. But when no one said anything, I thought I'd wait again, for probably 5 minutes. After that, I went and interrupted one of the representatives on the computer whose name is Fred, and asked if my phones were done because I was in a time crunch. He said, "Oh, it's almost done." And this was confirmed by another representative named Chinh. APPARENTLY IT WAS DONE from the moment they had already unplugged it!!! But I was an idiot because I waited for a good 10 more minutes before my mom ran out of patience and asked for our phones from another representative whose name I didn't catch. The representative looked at the two phones lying by computer to the side, and opened them up to check. Then he said "Yes, your software is up to date. Here are your phones." I was upset at this point and said, "Well it was unplugged and laid there for a while now." He just brushed it off, while Fred who was standing there at the moment didn't say anything as if he had no recollection of what he told us. What was supposed to take only 20 minutes to update a software turned out to be 40 minutes because the store had courtesy, acknowledgment, or respect to the customers. I will be avoiding this store in the future and plan to call Verizon Headquarters or something soon about this. The store is extremely unprofessional! read more

Two years ago we upgraded our Verizon Wireless plan with new M-Droid phones and learned how to use "smartphones". The plan was affordable and we were happy. The person that helped us two years ago was Dang Nguyen. How do I remember this? Well our monthly bill suddenly spiked and now that both of us are no longer gainfully employed, it became a struggle the last few months. Thus we decided to go to the store and see about the various options available. Our goal is to reduce our monthly cost and keeping the phones we have and adding a much needed international link. We were assigned a technician, and I recognized him as the one that helped us a couple of years ago. Proof of the pudding was when I pulled up his picture on my phone and showed it to him. All good after that!! No fuss, no upsell, more features, HUM for two cars, ellipsis wifi hotspot, and an estimated on paper big savings every month. Dang was very helpful thruout our visit, he installed new SD cards, helped with backups, showed how to use certain phone features, installed HUM, showed the features of the hotspot, and did all the leg work that would have taken me frustrating hours to do. He did all that and cleaned up our two M-Droids. We were happy. Why 4 stars and not 5?......haven't seen the new bill yet!!, but after reading some reviews herein, truly a better experience than many other Yelpers, and yes, we took another picture with Dang. read more

Beware business owners! I'd highly recommend that you steer clear of this place for business accounts. They have a business sales representative named Derwin, who fraudulently set up a business account for a customer who cannot qualify for cell phone services by using other qualifying customers information. They openly admit to it and refuse to rectify the problem. In a situation like this, you would think Derwin's manager would reach out to not only apologize but to also assure me that the problem would be resolved. I never heard from the manager and Derwin has done nothing to resolve the problem and has not followed up. Several months later and I'm now receiving collections letters for an account I never set up. Talk about a nightmare! This place is by far the most unprofessional place I've ever dealt with, and I suggest you don't take a chance in working with them. read more

Well, I am so glad Iam not alone. I have been in that store numerous amounts of times & walking out every time with none of my issues solved. For example; one of the many times was when they sent me from H.B. to Cypress to pick up a phone to replace the piece of refurbished garbage previously issued from them to me. When I drove 25 miles out of my way, they not only didnt have it, they told me to leave and wouldnt let me back in. (That was a good day) Another instance wss when they want to give me yet a 3rd or 4th refurbished phone of same model when one their employees told me Verizon is aware of a confirmed glitch in the operating system for this particular model IOS 6s. Whats wrong with that picture? Lastly, (cause I dont have time or room to post all the derogatory issues) around the 5th time at attempting to get a different phone, due to a not 'up to snuff model ' (putting it mildly), when entering this store I counted 14 Verizon employees, 6 with customers, 7 looked like they were texting and/or talking on their personal phone & one telling me they couldnt help me & I have to call Verizon via phone,... REALLY? read more

Management and Rep turnovers are directly related to their fraudulent misrepresentation in their sales transactions. Dealing with their customer service is absolutely pointless, they'll direct you straight to their legal team. Which I'm sure are incredibly busy due to their fraudulent business practices. Can't stop anyone from doing business here, but I adamantly advise against it. read more

Incredibly rude and unhelpful staff. Staff makes many errors and seem to be trained poorly... It's odd to me that two employees have to do each transaction together as if they aren't sure of how to complete it on their own. Worst ever read more

Very unhelpful. Went in for some assistance with eSim and they told us to call someone else. Im switching to Cricket Wireless.

UPDATE - 6 months after switching and 1 month after this review, we received $300 credit. Thank you. Switched to a Verizon business plan. They "gave" us $200 in free accessories that we had to pay for but were told we would get a credit on our bill in 6-8 weeks. Also were told we would get $150 gift cards on 2 of the lines that we switched that didn't get new phones. Got an email saying they were on their way in the mail with tracking numbers. Never got them. So I followed up with Verizon that said that I would not get them because it is a business account and would get an account credit instead. Again never came. Followed up with Verizon manager who hung up on me because his kids were yelling in the background. We went in person into the store and were told there were no notes in the account. read more

Lucas helped set up 3 phones and 3 WiFi hotspots. Ask for Lucas if you go here, really helped a smooth transaction

Excellent!!! This store was busy when we arrived around noon. Intake was efficient and the wait time was 10 minutes as estimated. Our specialist KAREN was spectacular. She was Professional, knowledgeable, personable and very efficient. We upgraded 2 phones and asked tons of questions which Karen answered all to our satisfaction. read more

I'm so livid!!! I work in Long Beach and there is a Verizon there that I did go to ask about a screen protector and I was quoted a $30 or $40 option, the rep was nice enough to let me know that I should come back the following day to bring my phone so he can install it after purchase. He also mentioned how if my protector should ever break, I can bring it back and it would only cost $15 for a replacement. The next day rolls around and I got off work late and that location had closed. I went to this Huntington Beach location and not only did the rep not mention any options, he rang me up and gave me a total of $54 plus tax. Ok? I sucked it up and paid for it but noticed how there was a weird glare, as if it wasn't put on correctly. I asked the rep about it and he said "because the adhesive is in the middle, if you'd just put pressure on it, it would go away." Didn't work. He also rang it up as a "Note 8" product because supposedly he rang it up and the Samsung Galaxy S8's screen protector said "it wasn't in stock." I should've known that was sketchy as fuck! I'm gonna go to the LB location and try to sort it out with them, I should've known better than to go to the HB location, they're always shady, I've had so many problems with their reps! Just because your store always has high volumes of customers coming in doesn't mean it's ok to be shady! When I took out the content from the box, the tools the rep was supposed to use i.e. the wipe to wipe down the phone, was still all in there! Wtf! read more

Verizon - Dust removal sticker and wet wipe wasn't even used! - Mobile Phones Near Me - Huntington Beach, California

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I upgraded my iPhone at the store and was told that because I was doing so I qualified to get a free Apple SE watch as long as I paid the taxes. I did so and got the watch. A couple weeks later I realized after seeing my bill That when they added the Watch, they also added a new line to my bill. I was never told this when I traded in my phone I went back to the store to return the watch, and they charged me a restocking fee, even though I paid for a Watch that I did not know was added to my account. I asked the woman that helped me at the store. If I could keep the watch and not have the extra line added, and she told me no. The only way I could keep the watch was to add the line. I did not want to add an extra line to my bill. Verizon charged me a restocking fee for something that I was misled in. Now I'm wondering how many times Verizon has misled me on Past bills I'm so angry. I was charged for something that I was not for warned about from the beginning. Watch out, beware. My family has been a loyal customer with Verizon for almost 20 years and I think it is time to change carriers. I told the female that helped me when I returned the watch that I was going to give a negative review and guess what, for the first time I did not receive a response from Verizon to give my thought regarding my visit. She purposely did not send me the link so that I could review And comment! I will no longer promote Verizon as a trusted and legitimate phone service read more

Every time I come here the people helping me are always nice and helpful! They always work to help me with my issue and resolve it almost always. It's also super effective how they stay clean and healthy during this pandemic! read more

I've been with this phone service for about a decade now and being a loyal Verizon customer, I know this store is their main store in my area so I came here assuming they would be more experienced. ESP since they're always busy... Anyways, I've been having some problems with my phone. Came to this store this past Sunday, told my problems, and basically the long haired dude that worked there tells me "oh because you have an unlocked phone, I can't help you". I was like uh what? What does that even have to do with this? I clearly have a service issue, why does buying my phone from Apple cause this to not be a Verizon issue? Lol Because he was inexperienced with helping "unlocked" phones, he said Verizon can't help you and basically saying I don't know what to tell ya and turned me away... didn't even bother trying to get someone else's advice. My issues where: 1. I was able to make calls, but I wasn't able to receive calls anymore (after I came home from an international trip). 2. I wasn't able to use data/internet while being on a call. Clearly, that is not an Apple issue..... even reached out to Apple and pretty much told me that guy has no clue what he's talking about. Long story short, I ended up calling VERIZON tech support and they were able to help fix the issues. Just wanted to come on here to tell this Verizon store location, don't hire someone to work on the floor if they're not willing to even TRY to help a customer out. If you don't know the answer, ask your coworker or supervisor for some advice. Literally getting paid for no good this worker. He's useless and wasted my time making a trip to that "main hub" store for the WORST customer service. Please check your staffs from time to time to make sure they're giving quality assistance, Verizon. read more

Crappy service. Always!!! No help unless you buy a phone or flirt with them! Two attendees, one sent me across the street to a store to fix my iPhone, when I came back, another attendant felt I was condescending when I explained the pain of crossing Beach Blvd to get to the store that was recommended, but not correctly. This store and Mgmt is poor service orientated. Has been for years. Verizon has a windfall, they have excellent coverage, but the brick and mortar stores are not helpful at all! read more

Went here to add a line and upgrade all together. Everything went smoothly thanks to the representative that was assisting us that day is greatly appreciated it. Would definitely go back. read more

C'mon guys, customer service before sales... they go hand in hand. Don't be lazy and not make a single effort to take case of your customers. The person at the door 4/14/2017 at 5:45pm. read more

All my movies from Verizon are gone I buy them they have fucking nerves come over my house to ask join them on tv shits I have these movies some of it I did not even watch it yet mother fucking Verizon. I want put your fucking email here I talk to you shithead most of the times the channels did not work I could not watched it for days read more