Above and Beyond Shea and manager Carmen really went out of their way actually creating more steps for them to Maximize value from my purchases at Best Buy making it the greatest Buy (purchase) experience I If you are making a significant investment / purchase consider opening a No Annual Fee line of credit with the Best Buy Visa also in Home Theater is Steven, he is an audiophile himself and very knowledgeable in regards to the best products to suit your needs and wants read more

Over a dozen employees walking around the store, one tossing a small football. Maybe 10 customers. Still, I waited over 12 minutest at the checkout counter to buy a coffee maker! My partner and I still wait (58 minutes and counting) on our new 75" TV. read more

This is not the stores fault at all Its best buys garbage AI system Literally WASTING my time I called about seeing to get my phone fixed since I bought my phone there. Ai answered... transfered me to a "person" no was 100% ANOTHER AI GENERATED PERSON WITH A PERSONAILITY. The ai generated person told me they can get t hat fixed! I told this ai generated person my exact phone GUESS WHAT! I get to my appointment and geek squad told me THEY DO NOT EVEN SERVICE SAMSUNG ANYMORE. Garbage NEVER buying from best buy again. Hire REAL PEOPLE. Now I am out a phone for my convention because I am out of time. Literally false advertising read more

One of the last stores for electronics. Has all the items that you need but lacks the full electronics such as Fys or Circuit City. Came here to browse kitchen appliances and mobile devices. No staff around at all to help. Given that this is a big store there's not much staff to ask for help. Or maybe I should say she's to find. I was greeted by a staff immediately by the door but after that you are on your own. I browsed kitchen appliances and was looking for a specific model and style for the shelving that's already installed. No one at the help desk. Went to the front and asked for help and was told to go back to kitchen area to wait for help to arrive. After an additional 10 minute I left because no one showed up to help me. I was trying to find the same dimension as my current microwave oven combo unit but no one to talk to or help. I'm going to have to take my business elsewhere. read more

Although it took a very long time for someone to greet me. Eddie in the Camera department came to the rescue! He was super helpful and extremely knowledgeable about the cameras I was looking at. read more

Best Buy - Zero Customer service! All associates are to busy talking to each other to even say Hello. - Electronics Near Me - Westminster, California

Got a new LG washer, the guys that delivered and installed were awesome. Very professional and courteous.

I was glad this place was still open because it's closer to home. Downside is that what I wanted wasn't in stock so I could wait a week to get it OR drive 20 minutes each way to Costa Mesa to get it in stock within an hour by goijg to the South Coast Plaza location. Staff was nice, they're just limited in stock. read more

Best Buy to the rescue. They have always been a great place to shop for big ticket purchases. However, fast forward to 2025 their inventory is not as large. I really hope they make it. My TV in my bedroom gave out. I looked online and found what I was looking for. I came in looking for a specific Samsung but ended up buying a bigger and better Roku TV with help from one of the Best Buy guys. He was not pushy, did not try to upsell anything. Spectrum TV app only works with a Samsung or Roku TV. Unless you use a Firestick, portable Roku box, etc. Which is why I bought it. The TV I purchased was light. I carried it by hand into the parking lot. I carried it up my stairs and set it up in 10 minutes. Easy peasy. Parking was great. There were no lines. Employees were cool. From start to finish it was smooth sailing. I have 90 days to return the TV. They also let you use after pay which is 4 payments once every 2 weeks. As of April 2025 no Tariff was on my purchase. read more

Worse customer service ever. No help, no accountability, from online, phone and store support.

I went to this location because I saw an ad for a Samsung soundbar for $89.99. Then when I clicked on it I was taken to Best Buy and it was $10 more. Thus is the classic BAIT and SWITCH. California consumer law regulates business practices online. If the company has conflicting prices then they have to honor the lower of the two. The manager was rude when I explained and showed her the conflicting websites live on my phone. I told her I'm going to corporate and social media. Best Buy is a rip off. I went to Micro Center in Tustin and got a better Samsung soundbar bar for $99. That's the power of a consumer...don't be the one that accepts their bullshit apology in the store and then pay the extra money. I posted snapshots of my experience. read more

******WORST EXPERIENCE ************* The Best Buy Westminster Installation Department was a complete disaster. They first ordered the wrong stereo, then sent me to pick it up in a different city, only for me to find out it wasn't compatible with my car at all. After hours of driving, waiting, and confusion, they realized even their own replacement order was incorrect. The whole department was unorganized, chaotic, and terrible at communicating. I eventually told them to just put my original stereo back, because nothing they ordered or recommended was right. I spent an entire day dealing with their mistakes a whole day of work, time, gas, and energy wasted for absolutely nothing. No accountability. No accuracy. No professionalism. I will never use their installation services again, and I suggest others avoid this department unless they want the same frustration and wasted time. Oh! How could I forget when we arrived they had no clue we had an appointment!!! read more

I turned into a translator to my very Vietnamese dad. Whatever. I think this Best Buy location needs to be revamped because it took us 30 minutes to find where the SSD hard drives are placed. read more

Complaint About Rude Manager at Westminster Mall Best Buy Dear Best Buy Customer Service, I'm writing to report an unpleasant experience my boyfriend had today (July 3, 2025) at the Westminster Mall location. He went in to buy an Apple Pencil adapter and was helped by a brown-haired employee who offered an open-box item and told him to take it to the front because he couldn't find it in the system. After waiting over 20 minutes for a manager, a short, heavyset man (possibly Hispanic) showed up and immediately accused my boyfriend of bringing the item from another store, saying, "We don't have this here. Did you brought it from a different store???" When my boyfriend tried to explain that an employee over there had helped him, the manager aggressively asked, "Which one?? WHICH GUY???" My boyfriend replied, "the red-haired guy? idk his name" and the manager called the electronic section to confirm the employee DID redirect my boyfriend to the front, then the manager snapped back, "His hair was brown! Not red." This correction felt unnecessarily rude. After he finally bought the item, as he leaving the manager finished with a sarcastic "Hey sir, you SIR! Have a GOOD day." in a mocking tone. This interaction made my boyfriend feel accused and disrespected. A manager should never treat customers this way. I hope this behavior is addressed properly or he should reconsidered for a role that does not involve customer interaction. read more

Horrible customer service. Associates on their personal cell phones in the middle of customer interactions. I tried getting online customer service, equally terrible. Attempted to call & the person disconnected the call when I asked to file a complaint. False advertising on their products, & the worst customer service practices in the business. Buyer beware, I suggest you take your business elsewhere. read more

One Star I initially had a fairly positive experience with my Samsung washer and dryer purchased from Best Buy--until everything went wrong after just three years. Out of nowhere, the dryer began leaking black oil onto my clothes, ruining several loads. I had no idea what the stains were at first, until another cycle came out scalding hot and destroyed an entire load of colored laundry--costing me hundreds of dollars in damaged clothing. I reached out to Best Buy for help, and their response? A $150 fee just to diagnose the problem, with an additional charge later for the actual repair--and no clear timeline. They couldn't even offer a basic estimate or guidance over the phone. Ironically, a simple Google search suggested it could be the drum, heating element, or thermostat. I'm not an appliance expert, but the fact that I could figure out more in five minutes than the Best Buy rep could over the phone is deeply disappointing. I ended up calling a local technician who offered same-day service--something Best Buy couldn't even come close to. I'll be leaving them a separate review based on performance. Bottom line: Don't buy appliances from Best Buy if you expect any level of aftercare or support. Just go with Amazon or the most affordable option, because Best Buy clearly isn't in the business of customer service anymore. read more

Nhat Pham and camilla from this store is a total whack job employee, i was doing an exchange from another store in costa mesa on the receipt you can literally see that i just purchased the product, never been opened and camilla started opening the box, even opened the camera sensor, opened the battery broke the seals and wrapper, and i started to worry as i told him i literally just got it and the only reason im here is the other store didnt have it in stock, Ngat Pham came stepped in told me go back to that store and deal with that i shouldnt even be here they should have processed it there and that they dont care i gotta pay the restock fee.... Im paying for what their employee opened...... they couldve simply checked the receipts date and time, to see it was just bought 20mins ago, how long it took to get from costa mesa to west minister was 20'mins, check the serial number and matched it and they wouldve seen that its brand new. Asked for the manager and he didnt want to give me a manager and said its the same thing and it is what it is. This place is a joke! This is why people should start recording interactions with customer service and other businesses because they set you up like this like a crook. read more

Best Buy - Employee opening the product - Electronics Near Me - Westminster, California

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I loved my shopping experience today, and usually I can't stand going to buy anything having to do with technology. Ike was a fantastic, professional, easygoing salesperson who helped me pick out an Ipad. If all stores were like the Best Buy in Westminster it would make our shopping experiences a million times better. Thank you to Ike, really appreciated your help! read more

On September 9, 2025, I visited the Best Buy located at 500 Westminster Mall Rd, Westminster, CA 92683 to purchase a large screen television, an "open box" sound bar, with mounting brackets for both the television and sound bar, to include a complete installation. Our very knowledgeable salesperson Steven P. who had patiently answered all our questions, scheduled installation for Tuesday, September 23. By 5pm on September 23, I had not received a phone call so I decided I would call Best Buy to inquire the status of my install. Instead of confirming an installation time, I was advised that no one had called since the installers couldn't perform my work that day, and we would have to RESCHEDULE THE INSTALLATION! To say the least, I was not happy. I asked to speak with a supervisor or manager, and the woman on the other end of the phone advised that someone from management would call me back in 15-30 minutes. It is now 5:30pm on September 26, and I am still awaiting that call. Installation was subsequently scheduled for Friday, September 26, again, following a call from the installers to advise a time. Around 9am on September 26, I received a call from Best Buy! Yeah, NO! Nick from Best Buy had done a quality control check on my equipment and was calling to advise that my sound bar had no power cord or remote, and did I still want it. Well, no! I want a complete sound bar, from Best Buy shared that he would cancel the previous sound bar order and bring me a new one, which he did. Nick was exceptionally informative, honest and truthful. He was particularly concerned about my satisfaction, as well as Best Buy's reputation. I asked Nick if he would have a manager call me today. He assured me that he would. I just received a call from Dave with Best Buy! He will be here about 6:00. I am eager to finally have this chapter closed. Dave arrived as promised and did a yeoman's job installing and setting up my television and soundbar. In my opinion, the rank-and-file associates of Best Buy are honest, truthful, and accommodating. I cannot say the same for supervisory or management associates. Telephone calls go unreturned; there appears to be a lackadaisical, and a "I don't give a rat's behind" attitude in the upper echelon. Frankly, I'm done with Best Buy! Larry Thompson read more

This store is awful. Prices, service, selection and overall attitude. I bought a dishwasher that was such poor quality. I returned it and was unable to replace within a reasonable time frame. I gave up and went elsewhere. read more

With the help from VICTOR I just purchased a new Mobile Phone. After i purchased it was necessary to to transfer all my data from my old phone to the new one. I then wanted to erase all my data and set it up with a new phone number so my wife could use it. I being somewhat of a ludite would have never been able to do any of this without Victor patiently not only doing it but explaining each step. In the current environment it is almost impossible to find employes likeVictor read more

The last time I went to Best buy was 8 years ago when I bought the 80inches Sony TV, it costs $7,000 it had all the bells and whistles. The store was beautifully decorated, they had a room beautiful like in a model home w all the best TV hooked up w stereo like in a IMAX theater, then you can wander around looking at all the best cameras, expensive toys, my husband being a paparazzo, he spent time looking at new cameras then looking at new DVD writers, I bought all the speakers, DVD writers and camcorders here. All that were gone we parked the car in an almost empty lot, it is the sign of the time, Jeff Bezos and Apple have taken over everything, nobody burn any DVD except myself! I burn all the DVDs of my cruises and trips for keepsake, posterity as data gets corrupted in hard disks, they last much longer in DVDs. I was shocked and saddened Best Buy was now just a warehouse, huge boxes scattered all over the store, no display of anything except a few TV, no cameras, they still have appliances and the Geek Squad. They had a big section selling electric bikes, it's even a worse idea than EVs as accidents are frequent and can be deadly, Simon Cowell was banged up really bad after an accident. They are quite generous here, black Friday sale already started. I went straight to the computer department. A nice geek helped me w my need, a Dell monitor $99 Black Friday price, regular $159, a $60 discount, I was thrilled on cloud 9 as the same 27 inches monitor, I remembered paying $240 or so 8 years ago. I hooked it and it drove me crazy w the flickering, it was flickering to a black screen every 7minutes, I googled it but the instructions were too complicated so I called the Geek squad, I told them it should be free as otherwise I'd return the unit and furthermore I have been their most loyal customer, I bought all kinds of gadgets from them over the year and the $7,000 biggest TV they had, Rijul was the geek helping me. He went thru all the latest update, troubleshot a few things and restart, it was amazing, unfortunately after he got off the phone, it started flickering again now every 20 to 25 minutes instead of every 5 minutes so I guess it's OK, if it bothers me too much I'll call them again. Costco prices used to be slightly better but I value the technical help at Best Buy, Costco has no such help that I know of. There used to be Frys, Staples, Office depot, they were all bankrupted/out of business, Amazon destroyed all the big box stores so Best Buy is the only one standing, support them or they will be gone and it will be our loss, I need to go back to buy a tower, they have all types, the best ones are about $1,500 to $2,200 but unfortunately none has a DVD burner as most young folks put everything in the cloud, my husband bought 2 terabytes of icloud but I hate to put my life pictures in the cloud so I'm undecided maybe I'll still use my Windows10 till it completely crap out on me, otherwise, I can call my nephew in San Diego if it has the screen of death again, blue or black! I'm debating if I should give them 5 stars, I think it should be 4.5 stars so BB is highly recommended, great customer service, they are the last one standing! Hurry, they have absolutely the best black Friday sale on all electronics. read more

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I would give no stars if I could. Horrible customer service!!!! Tried to return a 30 day old razor that stopped working! They refused to give me new one. They said I had to go through manufacturer because it was over 15 days. They asked me if I purchased a Best Buy warranty. Why the hell would I pay 179 for a warranty to cover a 60 dollar razor???? I bought a better brand razor at Target and 11 bucks for 2 years!!! Best buy is the biggest rip off. Never going back again!!!!! read more

OUTSTANDING SERVICE!!! From the minute you walk in you are greeted with a smile and ask if you need help. I have not had a new computer in over 10 years so you can just imagine how overwhelming this was. I was so lucky Payton came to my rescue! Payton was so knowledgeable and patient. We went over several options, and she found exactly what I wanted. I couldn't be happier. Then I went over to the Geek Squad and made an appointment with Christal another OUTSTANDING AND KNOWLEDGEABLE team member. Christal was so patient and really took her time to listen and help me. I never could have setup my computer without Christal's help. I will never go anywhere else. Thank you so very much for always being there for me. Carol W. read more

I've been a loyal Best Buy customer for years, but after this experience, I'm done. I had the Total Rewards membership, which I assumed was still active since it was linked to my Best Buy credit card. Without any clear notice, my plan was canceled on 2/9 (Sunday), and when I called on 2/10 to fix it, customer service refused to renew it. Apparently, all my covered items are now completely unprotected. When I escalated the issue to a "call center" supervisor, I got the same dismissive attitude--zero willingness to help, just excuses. He claimed he was offering a "resolution" but refused to actually do anything. Then, I found out my membership was due for renewal back in December, yet when I physically went into the store in November to make a purchase, no one bothered to mention it. Instead, I was told they supposedly sent me three emails, which I never received or saw. When I asked for confirmation, I was met with fake, condescending "empathy." This is beyond frustrating and completely unacceptable. If this is how they treat long-time customers, I have no reason to keep supporting this company. Never shopping here again. Whether it was in-store or their poor phone customer service, it is a reflection of their company. read more

I went to shop for 3 thumb drives. they refused to sell all 3 at the same time; therefore, I asked to speak with a Manager- the Asian Manager still refused to sell all 3 thumb drives. He insisted that I buy 2 or less. I tried to explain that I own a Business and need them for my clients files. The manager still refused. Smh...they lost my Million dollar business (Computers, laptops, TV's, cell phones...) for life, I will not take my business there. I shopped at Staples and had no problem- they were even less expensive. I also noticed the aisles are cluttered with boxes and it's not a very Clean Best Buy! I wasted so much time just to buy 3 thumb drives....3 Thumbs down for You (Worst Buy) I mean Best Buy! Hospitality Sucks! read more

There's no place to write of a view for online shopping at Best Buy so I have no choice but to post here. When I call the customer service toll-free number and they couldn't help me they told me I should go into the store and this is my nearest store, although I don't know how they can resolve my problem if the customer service department is unable to do so. The bottom line is I purchased something for around $30 online and used a Best Buy gift card to pay for the purchase. The purchase was made through one of the Best Buy marketplace sellers. I never received my item so I contacted the seller which is what the direction say to do and they were very nice at first saying they were going to send a replacement. However, now almost 3 more weeks I've gone by and I still have not received a replacement. When I try to reach out to them via email, they send me a canned response which I've gotten at least a dozen times now that says they're no longer replying to emails that I have to reach them through the attached form where there is a link. I click on the link and try to fill out the attached form, but it asks things that do not apply to me as a consumer. It asks me for my business URL and lots of things relating to my business, which, of course I do not have. These things are red flag as required information for the form to be returned for their follow up. Since I cannot complete the form it never gets sent back to them and my issue does not get resolved. When I contact Best Buy customer service they tell me that yes they do standby their marketplace sellers but the only time they can step in is when the seller is not communicating with me, and since I am receiving these canned responses, they are in fact, communicating with me. I tried to tell them that communication is a two-way street. They keep sending me a can response that I'm unable to reply to so therefore they cannot continue the conversation. Best Buy customer service insist there's nothing they can do that. My only recourse is to reach out to the seller who as I've explained here cannot be reached and they do not respond. So in my book, Best Buy does not standby their marketplace sellers because they will not intervene. They say that the seller is communicating with me so there's nothing else that can be done. So my $30 is lost to the seller and I have no recourse because it's a gift card. Oh how I wish I use my credit card. Beware do not use the marketplace sellers on the Best Buy website, you have no protection. read more

I need to give a big thank you to Daniel at the Geek Squad desk. My sales person, Ross, wasn't in today to connect my new keyboard to my tablet so Daniel stepped up. He spent time showing me how to navigate around my tablet & which YouTube videos to watch. I love Best Buy & this store in particular. a rating of 10+ for sure. read more

Bought a new printer, this store didn't have it in stock. Shipped it 2 day from another store. Literally sent me a 3D printer instead. You can't get in touch with the actual store. 17 min on hold after navigating the corporate phone tree. Made the mistake of telling the tree I had a problem. Hung up, started over. Lied this time, claimed I wanted to buy... guess what ? A human picked up right away. Explained my challenge, back on hold for 22 minutes. Unbelievable. Finally THEE store manager called me. Wanted to make things right. Offered me a $30.00 gift card. But couldn't mail it to me. I hung up. Class outfit Best Buy. read more

Awful customer service. My wife and daughter bought a Television. One of their employees helped load it in our SUV. We live 5 miles away and when they got home we opened the box and screen was cracked. They returned it and manager accused my wife of breaking it and refused to refund us. We decided not to exchange and demanded a refund. We got it after making a scene. We will never shop at that dumpy ghetto location again. Costco forever more! read more

Nice guy checked me out but overcharged me for soda stream exchange which should have been $16.49 not $31.99! I told them about that and they said no there's no exchange. Sorry but the website says when you do it in store... that you will pay $16.49. Not a lot of money but I hate to get ripped off when your site and policy states something else. Calling them at their phone number gets you to a virtual person not live and you're on hold for hours... eventually made it to a live agent... he said the Westminster store would call me in one hour... no phone call... when you try to text them they use overseas people that have no clue what they're talking about. Bad customer service with their 800 number and clueless in store staff! read more

Best Buy - The clerk said they don't offer discount in store for exchange but clearly states it here - Electronics Near Me - Westminster, California

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I needed to upgrade my PC RAM, so I thought Best Buy would be the easiest and most convenient way. I drove to the Westminster location with one the the memory sticks. The computer associate inspected the stick and told me that it was DDR3 (they don't stock it), even though HP stopped using DDR3 in 2015. I didn't know at the time, so I trusted the "knowledgeable" associate, but it said "PC4" on the label (which identifies it as DDR4). His assured incompetence in his department not only lost Best Buy a sale, but also a customer. Not easy or convenient. Next time, I'll head to MicroCenter where they actually know what they're talking about. read more

Arrived for my 5:20pm appointment someone finally came over to me while waiting in line to see what I needed and told me he was the only one working and he's helping someone right now that I would have to wait, that everyone else went to lunch and there's three of us on the schedule board with a 5:20pm appointment! This makes no sense aft they go by appointments if the employees are gonna go to lunch when there's appointment scheduled. read more

Worst customer service once purchase is made. A complete no show on scheduled delivery of a t v.. Waited all day, attempted to contact best buy after delivery window ( 11 to 3pm) had elapsed by 2 hours. After being on hold for 15 minutes finally spoke with an agent who curtly told me they had until 7pm to make good on the delivery. They never showed up. No phone call, text, or email. read more

A Valued Customer or so I thought .... Sadly this is the worst Best Buy Store I have ever been in. Despite the kind help of a few kind people over the years they are there to take the sale but never provide the customer service especially after the sale. You waste the time trying to purchase the right thing and then you're left with hoping they will answer the phone but instead push you to their website because heaven forbid someone actually answer the phone there. As far as the selection, they push you to what benefits them to sell not necessarily what you want or need. In moving forward I will never purchase another item from this store and doubt I'll do business with this company ever again ... They do not value their customers or take care of them. There is no value in buying from them whatsoever. The value in the products they sell is no longer reliable Good Bye "Not the Best Buy" The only reason they got one star was to enable me in making this post. read more

Absolutely atrocious that the male employee at pickup at 2/28/2025 evening shift refused to let me know that I could change the pickup person to my partner who was next to me. I explained that I had lost my id and brought in my temporary print out id, but he would not assist with any suggestion. After leaving and getting home, I find out that the pickup person could've changed to my partner. Like, it's barely a 70 dollar order for toys. We could've just shown you my partner's id. The app itself didn't even let me know that I needed my id, but that's on me for losing my id anyhow. read more

I'd assign negative stars if possible! After days of research including a trip to the Westminster Best Buy I went back to place an order for a Samsung microwave and refrigerator. Well, the items I picked weren't eligible for the multi-item discount. I was twice quoted (at the first visit and on the phone) $40 for installation of the above-the-stove microwave, but it's $140. The great-priced Samsung refrigerator I picked on the Best Buy website is fulfilled by a third party and delivery is $670, not Best Buy's $40 delivery charge. Upon requesting a conversation to discuss these deceptive advertising practices, the manager Nhat just kept quoting the annoying company line. The only bright spot was Michael W, a very knowledgeable and customer-oriented sales associate who spent considerable time with me choosing a different LG refrigerator that will fit my difficult spot. He was also gracious when I ultimately left empty-handed and ordered that refrigerator from Costco. I will never step foot into a Best Buy again, but if you do I hope you find Michael. read more

No appointment? No service, even though no one else is waiting for geek service. Three people standing around the register, doing nothing. No appointment, we won't talk to you until you schedule an appointment. Unbelievable!! Took my business to a local family owned business that's been in business for 20 years. Immediate service, polite, grateful for my business unlike "Best Buy", death to this corporate monster. Unworthy of a one star rating. Look for other local businesses or check the internet. You will be better served. read more

This place has me flummoxed time and time again. I find the staff are often unable to effectively communicate. Both on the phone, online and in person. I don't understand technology speak. I realize part of this is my age, but the other part are the skill sets of the people working. I ordered an OPEN BOX online for a discount off of a wall mount for the 2nd hand tv I got from mom. Best Buy texted me once the piece was found. I asked the person who checked me out if we could confirm that everything was present in the box. They said it's not an open box. They ignored my request to clarify. They were unsuccessful scanning the product and declined to ask for help for a good 15 minutes. They gave monosyllabic responses and prompts. For example, my personal information was showing on a screen. They said "confirm". Excuse me? Full sentences are preferred. I wonder, why they do not place the people who poorly communicate somewhere other than dealing with customers. Eventually a seasoned staff stepped up to assist and did talk with me. She explained that when they can't find the open box, they provide a new one. Easy enough an explanation. read more

Really terrible service! Waited around to find the price on something, about 10 people walked by chatting with coworkers and we asked for help they kept saying they'll get someone. I had to run around the store to get someone, unfortunately it was the rude manager Mallory. So much attitude! I get it's busy during the holiday season but I'm shocked that the manager would have this type of attitude. read more

Don't extra for the warranty on powerbeats pro. Their customer service is a joke. They waste 40 minutes and then tell you to exchange it with Apple directly which then takes another week of wasted. I literally got passed around to three representatives today. A full warranty should never be this painful to redeem. read more