Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

I have to say after several and I mean several times going into the store and calling CS I have…read moreresolved my issue ( I think ) I also have to add Austin has been working hard to help me get it done. I have learned that it is not so much the staff's fault as it is their CS and what they make them go through to cancel everything. I still have not received my $171.00 plus dollars back or the $18.56 air tags money (that I never even got ) and TMobile wont take the charges off my so called account that never existed but now at least this "account" is officially closed Austin the manager has said he will pay out of his own pocket the almost 25 dollars that T-Mobile charged me out of the blue for July and August????? yes T-Mobile has mailed me a bill for almost 25 dollars for 4 air tags I never got in February and canceled. So the moral to this story is Be wear of T-Mobile and their promises, I feel it is a bait and hook type of company that wont let you go even when you cancel etc. Again, I do have a different perspective of Austin, he is only able to do what they (CS) will allow him to do and unfortunately he is the one that gets all the heat. So my rating of T-Mobile has not changed but my Rating of Austin has gone up to a 4

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with…read morein the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months.

Purchased a NEW iPhone PRO and bundle of accessories and not promised what I paid for regarding…read morewarranty!! Please be aware of misleading information when you make your purchases!! Not a happy customer, VERY disappointed and dissatisfied!! ATT&T Livermore, you CAN do better accommodating your Customers!! Probably won't return to this location and will be worth my time & gas to drive over to Pleasanton location..

The last manager Ashely completed messed up my plan and I was paying double the amount I was told…read more If I knew the outcome of updating my plan and getting an iPad for " free" but still paying off the iPad on my bill I would have never updated anything and would still have my old phones. Or came back some other time with this current manager who has helped me in the past. Unfortunately he wasn't there that time I updated my phones. Plus this T-Mobile location is better than the one on Stanley Blvd. I never got the name of the current manager. I appreciate Jenifer and the current store manager who helped me out today and was able to save me some money. I'm still paying a bit more what I was told but it's better than before. 4 stars because they did help me a lot to bring down my bill. Thank you again. :)

Went in today for internet and Rene was extremely helpful. He new exactly what I was looking for…read moreand explained how to use in terms I could understand. Was in and out super quick!

Irving and Angela were amazing. MetroPCS should do everything in their power to hire and retain…read morepeople like them, and if they do not, employees like Angela and Irving should go to better places. Irving was extremely helpful and honest with me. He mentioned that we did not need to buy a new nano-SIM card, that the MetroPCS CSR's should have been able to activate the old SIM with the new iPhone. Irving and Angela were helpful and honest, which is regrettably rare in sales and customer service of big corporations. It looks like I caught Angie (different from this Livermore MetroPCS store) and Amanda, CSR's at the MetroPCS Dublin corporate office (http://www.yelp.com/biz/metropcs-dublin-2), in a lie or instance of blatant incompetence. Perhaps MetroPCS the company should discipline them, or at least discuss this experience as a learning opportunity? Angie told me 1) she did not know why the old SIM card was working, and 2) that I needed to buy a new nano-SIM card AND activate it in the store ($26 charge with tax). Amanda said that I would need to buy a new nano-SIM card, because each SIM is irrevocably tied to a specific phone -- new phone, new SIM. In any case, I definitely learned that for whatever issues may arise with my MetroPCS phone service, I should call this store instead of any other MetroPCS store.

Everything could improve! The service was !!! This business would not provide me a receipt and told…read moreme things were free when they obviously weren't!!! This and them not giving me a receipt to return and them refusing a refund/return is ridiculous!!! The people working there were arguing and being rude some of the worst customer service I've ever seen/experienced!!! If I had a word on what could happen to the staff I would say get a whole new staff including management.

Waited forty minutes store stayed closed with a "back in 30 minutes" sign…read more Unstaffed.

This store is conveniently located in the shopping center where Ulta and Crate & Barrel Outlet are…read moreacross the street from the main outlets. Plenty of parking here, not a super busy or crowded mall. I had to cancel a service and was able to handle it over the phone. They now have a service where they call you back instead of you waiting on the phone. They will text you updates on the wait estimate and when they are going to call you. It was pretty accurate. My call back was about an hour and 15 min. I didn't mind that compared to waiting on the line and they did call back on time. The customer service person was friendly and professional. Local to California which I liked compared to an overseas call center. If you need to return equipment, you can take it to this store location. They will also partially credit you if you cancel service before your prepaid date. They will mail a gift card. My advice, try to do as much online and then go to the store as needed. I used AI and that was helpful to get some info first.

Another great customer experience today with Angelo. I was helped with exactly what I needed I'm…read moreso glad this store is right here in Livermore and open on Sundays.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

Service was fast. Took only 25 mins for the screen repair! I was offed multiple price options that…read moregave me a choice of what to spend. I went with the new oled option and pricing was great! I will now be taking all my phone repairs to this location.

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

Always great customer service I'm always impressed with the help I receive here I've had iPad…read moreand I phone issues and they've been resolved quickly

Thank you Diego for helping me switch my mobile carrier from AT&T to Xfinity today after a…read morecomplicated process and several calls with AT&T customer service. Diego was very patient and knowledgeable throughout the process and I will definitely be coming back to this location again!

I called him with the wrong card jammed in to the slot on my brand new Google Pixel phone, pretty…read moreembarrassed, I could not get it out at all. Thought for sure it was going to cost a small fortune. This young man fixed it for a very reasonable price, one of those instances where you want to tell others and continue bringing him business. Bright, professional, and polite.

From the owner: iPhone screen broken? Not charging?…read more Don't worry, We come to you! Can meet at any location you feel most comfortable with. Starbucks, your home or office?

I came by to this Best Buy to look for monitors since mines is broken now due to possibly a…read morehardware issue relating to my panel. However, I'm quite disappointed that many of them are probably not displayed in this store. You'll have to scroll through their website for more options. Just like other Best Buy stores, they're only good to go to if you're not being too selective with what you want. If you do, again just go online and make a purchase if you find something you can get right now. I'll just continue to do that.

Booked an appointment to get my screen repaired and showed up and was told that they would not…read morehonor my appointment because they were going home soon. Unacceptable. Will not be back.