Ok, so let me start out with this.... if the manager at a store is good than the customer service will be good. Because after all, attitude reflects leadership. That being said... Mark is a very good, soft spoken, helpful manager. And so are the employees. They are laid back and easy to get help from. They are rule followers, so don't expect some ground breaking deal. But they will help you out if its within their power. I had to go in there twice in the past couple weeks and each time I thoroughly enjoyed my visits. I'm happy with my new phone and probably would have payed more had I gone to a different location. read more

Worst store ever. People there dont want to work,only complain they dont get enough money.

Absolute worst customer service, very uninformed, they keep back information from you to be able to charge you the maximum amount they can in all kind of fees. They messed up the working lines and were extremely rude and difficult! Stay away. read more

Went in to look at my options for a new phone. I hadn't backedup my phone so I was hesitant about getting a new one/wanted to wait. The saleswoman with a star on her face was extremely pushy and quite rude frankly. I was trying to learn more about the phones and the difference between iPhone XS v. XR and she was really blunt and made me feel stupid (but if there's about a $200 difference there's gotta be something better). Then continued to push with talk of an iPad and Apple Watch as well. Then after I said I think I wanted As I was leaving I said thank you, and she said nothing... I actually took my business to Target across the street! They have the same priced phones, take Verizon, and most are eligible for up to a $150 giftcard! Sorry... read more

It is a scam. They overpriced the devices. Also they have "set up and go" fee + activation fee for each device. totally ripped off. avoid

Knowledgeable and patient staff that provide great customer service. We went here to price compare iPhone plans. Bardia M. handled the entire process, answered all our questions, helped us price out and compare all plan features (in a detailed item-by-item apples-to-apples approach), made us feel comfortable with our decision, and did a complete set-up our new phones for us, including transferring all of our old data, emails, apps, etc. Bardia was extremely knowledgeable, patient, and pleasant. He also hooked us up with a lot of extras like car phone chargers, protective cases, and extra memory. For a small shop, this place seemed to be big on customer service. Although it was a little hard to leave AT&T as a loyal customer for over 20 years, it felt very good to be well taken care of, and made me a happy new Verizon customer. read more

I went in this past Thursday needing a case and screen protector for my new Iphone 8+. I dealt with Ash (Ashkan) and he was excellent....kind, great customer service and attention to detail. He asked what was important to me and made some great suggestions. He applied the screen protector a second time because the first time it wasn't to his high standards which are to my high standards. I will definitely go back to this Verizon store for any future cellular needs. read more

I went into the S.M.Blvd. store about 7 on Tues. night, 3-5-13 with a few minor 3G questions. A fellow by the name of Leland helped me happily, respectfully, and with a smile on his face. What a nice human...YEA~~Thank you Leland!! I will buy my next phone from you!!!! Donna read more

Tony and Jessica could not have been better!! The customer service was top notch. From the moment I walked in the door, Tony looked for solutions and found a way to meet every need I had with our phones and service. He took the time to find answers to every question and get me the most information possible. What a valuable employee ! Jessica also stepped in to help speed up the process and they seamlessly worked like a team. They were both extremely friendly and worked together with smiles on their faces. So refreshing. We have another account with a different provider, and now I am really considering switching that to Verizon. I hope that all phone experiences happen like this forever! We will likely never go to another Verizon store. Thank you SO much T & J !!!! read more

An update on my experience. I paid off the tablet data plan early with Verizon. Couple months later I get a collection notice that the store trying to collect 200 dollars for every termination. This location is a complete scam! Do NOT GO HERE. read more

Excellent customer service! Knowledgeable and clear communication about cost and what it would take to upgrade. Salesman went the extra mile by staying after hours to get me squared away! Highly recommend them and am confident that they will be our go to for our Verizon needs moving forward. After having experienced the yahoos at the MDR Verizon store, 4G put Thomas shop to shame. read more

Absolute BEST customer service I've EVER received in all my retail shopping experiences! I know this is quite a bold statement but when you leave a store feeling as pleased as I did, you owe it to others to share in your experience. The two gentlemen who helped me, John and Armin were extremely knowledgeable, patient and kind...truly left an ever lasting impression. (It's been 72hrs and I'm still smiling with joy). It's not without thought one makes a $700 decision and the last thing you want is the "phony car salesmen" mentality helping you. These gentlemen knew exactly what my options were and together we found the one that worked best for my current situation. Great communication and extensive knowledge on all devices and Verizon services! As a fellow sales driven career woman I so do appreciate honest helpful service. Do yourself a favor and come here for your next purchase. Be sure to ask for John and Armin) :) Thank you again and I'll be back!! read more

Came in to open a new account and was extremely satisfied with the service. I received answers to all my questions and the whole process was a lot faster than expected. If you're looking for quick and great service, this is the place to go. read more

Phenomenal customer service here!! Going to other Verizon's you have to wait forever. I came here to where I found the lovely Lily waiting for a customer. She helped me answer a few questions on my bill and I will definitely be back to upgrade my phone. Ask for Lily!! She's so polite and understanding with so much patience read more

I had to go back the next day to have some help Leland helped me with all of my question. This is a great location and very helpful customer service. Definitely would recommend this location read more

I was driving down Santa Monica blvd and I saw this little hole-in-the wall Verizon store. I had been contemplating on getting a new iPhone 6s for quite a while now. I originally went in to look at the phone and inquire about the specs and capabilities of the phone. Bardia was kind enough to give me a tutorial of the phone and was very patient and helpful. I got put on the device payment plan where I am able to make payments on my phone monthly. I was a bit skeptical at first but Bardia thoroughly explained the plan to me and printed the paperwork. I am truly impressed with the level of professionalism. I am in love with my new rose gold iPhone 6s, he gave me discounts on my case and helped me transfer all my contacts and photos to the new phone. read more

Im waiting about 1:30 h he said we can't do anything, your SIM card doesn't work. Really bad costumer service!!!!

As others have said, don't go here, this place is a scam. It is not a Verizon corporate store, and their sales tactics are very shady and unprofessional. First, the sign outside just says 'Verizon' leading ppl to believe this might be a real Verizon store, but it isn't. This alone is a red flag, as they do it intentionally. It's all about getting the $ from unsuspecting customers, they use all the tactics in a car salesman's book...to keep it short, you'll waste money coming here and there is no benefit whatsoever to getting stuff here as opposed to a true company store. read more

Maria was wonderful. She helped me with everything I needed and wanted to make sure I was happy as I transitioned to a new iPhone model. This location is not overly busy either which made everything less daunting. read more

Maria was very helpful very patient well knowledge I had to come back twice nice and gracious both experience very knowledgeable about the product and nice. read more

Don't go here. They'll try to charge you money to switch your phone number to a new device, which you can do for free either at home or at an actual, non-scamming Verizon store. read more

Donovan and Michael were so helpful with my issues getting a new business phone. They were patient and explained everything thoroughly and made sure I got the best price. read more

This place is fraud! I went in to open an account and they gave me a "free" tablet. I made sure 100000 times that it's free and what's the catch- they said Verizon is hoping you will use it often and use your data causing you to get a bigger plan. I bought that "story". It ended up being false and not only an I paying monthly, there is a $40 activation fee and you need to pay for its own SIM card. I asked the store to return it- and there is a $70 restocking fee. I have an iPad and don't need this tablet but since it was "free" I decided to take it. I called Verizon fraud department and they are taking care of it now. Do not go there!!!!!!! read more

Excellent service and help from Andrew...extremely knowledgeable in helping servicing us. It's obvious that Andrew puts the customer first!

We updated our company phones recently. And had a great deal of difficulty in receiving information and help that we needed. Old management was at store when we were in store and it was a difficult process to get information and rectify some issues. Thankfully, Chris the Manager, took over in the midst of it all. Even though we were feeling frustrated by the prior management new manager Chris calmly, competently and diligently solved our concerns and problems. Also, i think Jordan? (Cool blonde hair, short sides long on top) was helpful and informative. read more

Selvia at Verizon was really helpful and patient, especially considering she was the only customer service rep in the store with multiple customers demanding attention. read more

don't trust this place. the workers are crooked people who work off upselling you on everything and will misrepresent the deals of verizon. you're honestly better off calling verizon and getting a deal through them and then picking up your equipment if a store has it in stock or mail order. i repeat, don't trust the people that work here. you're not getting a good deal at all. read more

By far the worst store! The assistant manager Bardia was one of the most unprofessional, deceiving worker I have had experience with. We went in inquiring about switching my phone (iPhone 5s) to iPhone 6- and he said oh I can do both lines ( mine and my moms) and you only pay 5$ more a month for her phone. We agreed but then it turned out to be 7$ more a month ( lie number 1) Then he said oh because this is an expensive phone you have to get insurance on both phones for 11$ each a month and we can cancel after first month. We were not happy but we thought we had no choice so again we agreed. ( lie number 2) And lastly, he was backing up my moms old phone onto the new iPhone 6 and he backed up the wrong person's contacts. Incompetent!! So we spent another 40 minutes because he had to grab a new phone and redo her CORRECT contacts. Basically this guy was texting on his PERSONAL phone the whole time. And messed up everything. We called Verizon and turns out we do NOT need insurance and he lied to make more money. We are returning tomorrow to return the phones and go to a REAL Verizon store. read more

If you need to visit a Verizon Store, don't go through the hassle and frustration that comes with other locations! This place is the best! Every employee rocks, the atmosphere is relaxed, there are always enough workers to help you get in and out quickly, and they truly work to get you the best deal possible. I have never walked out of here without some kind of extra that they just threw in for good measure! We have gotten tablets, a mifi, a selfie stick ....! They are awesome and really like to help you out with whatever issue you have. Everyone is genuine, calm, respectful, and highly knowledgeable. Yesterday, I upgraded my phone with Andrew. He was so chill and understanding, and worked quickly to switch everything over (as I told him I was super hungry) :) Couldn't be happier with this store! Even when I was living in Arkansas, I would wait until we were visiting LA again to do any needed maintenance with our plan or phones. This store is really the best! Don't waste your time with any other Verizon location - start here and enjoy your experience from the get go. P.S. After scooping up that awesome new phone, jump over to Kan Pai sushi next door and get a bangin' lunch to celebrate :) read more

Terrible service. The guy ( scruffy Mexican guy) who was working at 7 pm tonight was a complete AHOLE. Talk about poor service ! I was going to switch from tmobile to verizon but after seeing how they treat you I will avoid this company all together! read more

Worst store ever they changed my unlimited data plan without authorization. Take advantage of senior citizens selling then stuff they would never use and they are not even authorized account holders.Then tell me a bunch lies about returning jet packs since they need to be returned before I can even try to get my data plan back. Been to the store multiple times to talk to the manager they just avoid me and tell me manager is not in, left my contact sent email and no replies. Also they are not even a Verizon store its 3rd party. They should take the giant sign off they deserve negative stars. read more

DO NOT COME HERE! Whoever helped me out charged me for a phone case that he promised would be free. In addition the service was very poor. Would highly recommend not coming here. read more

This store is lucky to David working there. He is very tech savvy, helpful & has great hair!

Today I had my service switched from AT&T to Verizon. Something happened and the service did not get switched properly when completed over the phone. Let me tell you, I just spent the past 3 hours in the Victra Verizon location and I need to give the BIGGEST shout out to Maria and Sherese. These ladies are two of the kindest customer women I have ever had the pleasure of meeting. They helped me resolve the massive mess that that the online phone team created. They went above and beyond and even walked me through the steps of getting my phone unlocked. These ladies model what it means to be in the customer service industry. If your head is about to explode just know they will take THE best care of you in your stressful situation. They even made sure I got a lyft home. Beyond impressed! You women are the best! read more

DON'T GO HERE!!!!! THIS PLACE WILL STEAL YOUR MONEY!!! I traded in two phones and real verizon has no record of it. I was told that if I traded in my iphones I get money back towards a new phone. I was told I only had to pay $200 for a new iphone because I traded in my phones with no extra charges on my monthly bill. THEY LIED. Verizon has no record of my iphones being traded in and the $200 was never credited to my account. Bardia is a liar and a thief. Please look out for yourself and dont go here. The police should come check out this place. read more

Listen, whatever you do, DON'T go to this retailer. Take your business elsewhere. To keep this short and simple, this place and the people who work here are the definitions of unethical and fraudulent (emphasis on their sales rep, Ash). Avoid at all costs. Do your homework and compare the negative reviews to the mostly fake positive reviews. My experience in the store was fine in that I thought I was getting a decent deal on a buy one iPhone, get one free father day promotion they had going on. The conn sales rep I was working with (Ash) is really good at lying straight to your face. I mean, legitimately, I was told X and after I received my first few bills it was most certainly not what I was told. In fact, it was the exact opposite. I'm now stuck paying an outrageously expensive bill for 2 iPhones because Ash conned me into believing the promotion was buy one iPhone, get the second for equal or lesser value. All you need to do is pay $20.00 more per month for a line activation fee. After receiving my first few bills, I realized I was scammed. I called Verizon who walked me through my charges. The buy one iPhone, get the second one free promotion only applied to iPhone 8 or below + $20.00 additional line fee + a whole new data plan on top of the phone (I was told the unlimited plan I was paying for would cover both). I called Verizon. They can't do anything about this besides documenting unethical sales treatment. This store acts as a separate entity. The only way I'll sleep at night is by hoping this review might save someone a lot of money. Don't come here! . read more

Again, I'll re-iterate my point on this location. It is NOT a corporate location. If you buy a phone from Verizon corporate and don't like it, just take it turn it back into any store in 30 days and get your money back. Or any other related issues, just call Verizon corporate and they will fix it. HOWEVER, since this is NOT a corporate location, in spite of the fact that they have Verizon posted everywhere, it is just a 3rd party company that sells Verizon service and phones. If you have an issue or return, you have to come to THIS store to have it resolved at the discretion of THIS store. No one in their right mind would opt for this option if they knew the facts but this store doesn't advertise the fact that they are just an authorized dealer and not owned by Verizon so I feel the need to make that clear to anyone look to do business here. It is like buying a brand new car from a dealership and finding out the warranty on the car is not with Toyota or Honda but with LA Car guys, Inc and you can only deal with that 3rd party for repairs under warranty. Since the owners asked about what my issues were, I bought a phone here and found it to be a USED display model. Returned and the guy working wouldn't refund me the tax on the returned phone and charged me restocking. I complained to corporate and they said they can't help for the reason above. In addition, this guy kept pushing the Iphone 8 Plus on me even though I stated numerous times that I wanted the non-Plus. "O its not that much bigger, you'll be fine" read more

They put you on HOLD FOREVER and don't come back. There is NO customer service phone number, for obvious reasons!!! Verizon does not even work in Santa Monica or downtown LA. Where is it supposed to be a valid phone? it does not even work in LA? TERRIBLE PHONE COMPANY read more

Maria and David were absolutely great! They have the best attitudes and are so customer focused which makes every transaction seamless, whether it's purchasing or troubleshooting problems with any of their products. They truly care about customer needs and satisfaction by making sure they're giving the best deals to save customers money and always willingly to help set up devices and answer any questions or concerns we may have without hesitation. Their professionalism, patience and knowledge of their products is key and their entire team supports each other in the best ways to ensure customer service is met. I recently purchased 3 phones for my family and will continue to return to this store because of the fact that their employees are the best I've encountered in any Verizon store. Definitely recommend this store to others! Thanks again, Maria and David. read more

These guys are awesome. So friendly so helpful. And they tried to save me as much as possible by finding me the best deals, and discounts. Would def come back. I recommend this store to everyone. I will be back when I add my 2nd line read more