Ziggy at the Verizon store was awesome! He put a new screen protector on my phone and made the…read morewhole experience quick and easy. Super friendly, professional, and genuinely helpful. It's rare to get customer service this good these days. Really appreciate the help -- thanks again, Ziggy!

Omar was so helpful and went above and beyond!! His advice enabled us to save money, gain more…read moredata capacity and resulted in new phones for my two sons. Super knowledgeable and would concur that not all Verizon stores are created equal!!

I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

Stopped in the shop yesterday needed a new battery for my Samsung phone. Got a call this afternoon…read morethe battery was in. Stopped by and had new battery installed. It's like a new phone! Very happy I Fix Your Cell is nearby. Very knowledgeable, helpful with additional info to keep my phone running like it should. They've helped me several times in the past few years. A terrific shop.

If I could give 0 stars, I would…read more I went in to have the front screen on my iPhone 17 Pro replaced. When I got my phone back, I immediately noticed that the display looked completely different. The screen has a blue tint and doesn't display true blacks, which was especially noticeable since I use Dark Mode. I compared it side-by-side with another iPhone, and the difference was obvious. In addition, there's now a noticeable black border around the edge of the screen, even though the original display is edge-to-edge. On top of that, my phone no longer holds a charge, even though it was purchased new a few months prior. At no point before the repair was I told that they would be installing a lower-quality generic screen. Only after we returned to explain the issues were we told that a higher-quality screen was available as an option, but since we had paid for the generic replacement, there was nothing they could do. For $165, I was left with a phone that looks worse, performs worse, and wasn't restored to its original quality. If you're going to advertise that you can "fix" a phone, customers should be told upfront if the replacement parts will significantly change the appearance and performance of their device.

My wife and I needed to upgrade our iPhones so we stopped into TCC a Verizon Retailer to see what…read morethey could do for us. We were treated with great respect and the service and level of customer service we received was 5 stars . We are very happy with our new iPhones and highly recommend this Verizon retailer to everyone.

You sit down as if your going to be helped then they ignore you. Avoid this business. It seems…read morelike a paycheck is important but customer service is absolutely lost on these mcdonalds workers.

Lots of accessories as you come in here. Located in the Livingston Mall…read more While they weren't able to fix my phone, they were right upfront and told me so and helped redirect me to other service providers in hopes they could help me. They are best with iPhones and major Android brands like Samsung or Motorola.

SCAM ALERT!!! My 19 yr old daughter went there one week ago…read moreto replace her screen. I was charged $266, and she kept getting a message that the screen was not compatible with iPhone and glitching. She took it back today because it stopped working altogether. Same guy said they don't give refunds, but for today only he will replace the screen for 1/2 PRICE!! Are you kidding me??? The. He told her it was cracked, she must have dropped it, when it's not cracked at all! I had been trying to call there for days, no answer and mailbox full, and emails from their advertised email comes back not deliverable, not a valid email. This place is a scam, do not go here. EDIT TO ADD: Phone was taken to Apple Store immediately after leaving his store for second time. We now have a letter stating the battery swelled due to improperly installing a new screen with inferior parts, causing the phone to completely shut down. I now have to take him to small claims court, which I will, for the original $266.56 + the cost of a replacement phone that he destroyed. If he wasn't so stubborn to be an ass to a young girl and just issue a refund, he wouldn't have this review nor end up in court.

The woman who worked on 1/31/21 got me a Nintendo Switch in 2 hours! When everywhere else I was…read moretold I'd have to wait 15 days. Even she told me I might have to wait a couple (wayyyy better than 15). She was awesome, and I've already had a blast with it. Talk about over delivering! She made my weekend, thanks!

Do not buy gift cards unless you want to get scammed. I got a prepaid visa for $90 and charges to…read moreEbay and other websites were made. Can't get my money back either

Update 8/14/2018…read more Thank you Mr. Curtis Haynesworth! After my review, I was quickly emailed & was called regarding my issues. He was quick to apologize, he was VERY pleasant to speak with. Although not his fault he did make our experience better. Thank for you that sir. It makes a difference when people care enough to fix issues and make the customer feel like they can go back and that it'll be better . Maybe it was an off night the night we went, or a bad night for the manger. but I'll go back and shop again. Mr. Curtis I thank you.

We recently moved and this store is local to us. PC Richard's is a name everyone knows. I will say…read morethey have some of the better prices around however, their sales team needs a class in customer service, at least at this store. Since moving in we've had to buy a couple of major appliances. It's already stressful having to move and schedule delivery and what not. The sales team at this store as a whole just like I said needs a class in customer service. You call there and you're not met with anyone friendly it seems unless it's the girl who calls to schedule the delivery. They pick up and don't say who they are which is strange to me. I've worked customer service jobs and we've been trained to say Hi, this is (insert name). Unappealing that the sales team doesn't do this. Also, I've caught some of them lying about other sales associates not being there when they are. There are only two sales associates I would consider giving business too, Paula and Dave as they were nice and considerate when we spoke with them. Curtis the manager was okay as well and wanted to make things right. The first one we brought was a dishwasher and our sales lady Paula was great and very helpful. However, installation of it was a nightmare. The first installers who came, came before the dishwasher was even delivered and then took the kit that I paid for back with them. The second installer who came was okay but said they couldn't do it because our dishwasher wasn't next to the sink. It was but not side by side with the sink making a more difficult job. The third installer who came was a straight shooter told me it was more difficult but could be done and the second installer just didn't want to do it. I do speak to the store manager more than once regarding this and they did make things better by offering a rebate and buying a longer hose I would need. Our next appliance was a stove. Nothing too bad with that came and was installed no hassle. However, the hood we also brought was on back order and would be delivered at a different time. That came the other day and the third installer who did my dishwasher came and did the hood which I was grateful for. When I had to call and schedule the delivery of my hood to my stove the person who answered the call sounded annoyed they had to do something and then just hung up on me after scheduling my delivery.

The lack of honesty from this company is astonishing. Terrible customer service, never answering…read morecalls, extremely long wait times, misleading communication, and overall unprofessional behavior. I attempted to call the store on more than 7 different occasions at different times throughout the day and days, and no one ever answered the phone. They kept my computer for months, repeatedly telling me they "hadn't had time" to work on it, while constantly giving me different stories and excuses. At this point, I am starting to believe this company operates like a scam. What is especially concerning is how closely my experience matches many other one-star reviews. In particular, the review from October 10, 2024 describes almost the exact same situation I went through. Now they claim they "recycled" my computer after giving me three different explanations about what happened to it. I would never recommend this company to anyone.

I was impressed by their ability to complete the repair of my Pixel 4a phone (battery replacement -…read morethe battery is soldered into the assembly) in a timely manner (same day). I am a volunteer ambulance driver and depend on the phone for EMS notifications. The staff at this facility was friendly and competent. The location is easily accessed - just off Rt 23 in Wayne NJ.