larney was awesome. Was able to show up the day before my appointment, and get me up and running…read more Very thankful for his help.

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

I agree with all the negative comments. Wow/Astound is now abysmal. The bill doubled; I spent…read morehours on the phone trying to reconcile it. They finally said they would call me back; they did not. As far as my spotty service, they can have someone come out AGAIN. But they won't have anyone available for service until mid-November......Unbelievable. Unfortunately, I know Comcast is almost as bad. Maybe I will try AT&T again. This is pretty ridiculous in this day and age.

The repair people come in your backyard unannounced, spooking my dogs and setting off my security…read morecameras. I called the police as none of them were in uniform and they were walking around my house uninvited. Plus there were no work vans around the house to identify them. They claimed to be working on another outage for wow cable in the area. So here is an idea have your service tech's in a uniform, not a dark hoodie pulled up over their head. Plus park a service truck nearby. I called after finding out it was them. I wanted to address my concerns and I was left on the automated message. So I give this company a low rating and horrible customer service. Kerry Elgin IL

I was in the process of cutting cords with Xfinity (Comcast) and lowering my $225 month bill of…read moreinternet and cable. I went into the store not expecting much but wondering about 5G Verizon Internet. The person could not have been nicer, he immediately said "yes, that's what you need and you'll have great coverage, because of your home's location. Try it--you have 30 days to decide, no contract, and modem is free with service fee of $40 per month." He assured me it would not affect the $97 a month bill we were grandfathered into (Verizon does not offer anymore) of 55+ older for two phones and that this plan would just add $40.00 to my bill. I returned to the store when my bill appeared larger, but it was because I called the Caribbean twice (oops). He told me to take a photo of the modem/router's bottom codes before installing it, which I did. I downloaded the app for Verizon on my phone, and it was up and running in 10-15 min. I connected it to my newer router, and instead of missing Comcast, I am in amazement! My download speeds are around 190 mbps download; 5 upload, and my smart TV now pulls tons of live channels (268 of them), along with the Amazon Prime I already had with HBO and Netflix I had ordered on it. I don't miss any cable tv channels, plus now my internet on my laptop is faster. I hooked up two TVs--an old Roku TV and my newer Samsung Smart TV. I will be saving $2000 a year in cable/net bills. Verizon forecasts my bill going down to $136 next month for two smart phones with unlimited data, text, and calls (in the US) and the 5G network for Wifi, so I'm happily leaving the Xfinity/Comcast train....literally from $225 with Xfinity/Comcast including "very fast" internet and Basic plus Netflix and HBO to $40 plus $36 with my own subscription to Netflix and HBO and now actually lightening fast internet. That's $241 to $76 for internet and cable. Amazing. That's a savings of $165 a month. How did I wait so long to switch?

My husband was sold an Apple Watch and a plan that Verizon hasn't honored leaving us out hundreds…read moreof dollars. My husband has gone in multiple times to fix it and spent over 8 hours on this mistake that a Verizon employee made. Every time we go in we have to retell the story, every time they tell us they can't do anything. We've been customers in good standing for many years, decades even but likely won't be any more. The customer service in this store is completely unhelpful. In the next year we will be adding a line and we WERE interested in the internet but without this mistake that THEY made we are planning on going elsewhere. Don't waste your time. The best part is that they place all the blame on a former employee who "wasn't allowed to give that deal." Sounds like a YOU problem Verizon and not our problem.

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

Their internet/streaming is dodgy at best. A strong breeze? Whoops, no internet. Someone sneezes in…read moreAustralia? Oh no, the internet is down. A bird farts in my backyard? You guessed it, the internet goes down. The customer service was always friendly, and I would have recommended them to anyone who doesn't heavily depend on the internet (like I do for my job), but then... I cancelled my service to go back to a dependable provider, a week before my month's service was up. I sent back their equipment, with their label, the very next day. The tracking shows when it was shipped and received. They took $68 out my account anyway the following week. When I called to ask what happened they gave me a song and dance about billing until their equipment is received and processed. Which is bullshit, but I figure it will be a week at most because I still had a week left before they billed me again. They sent me a check 45 days later for $11.45. Excuse me? So Metronet essentially stole from me. I no longer had their services OR their equipment, all verifiable, and they took money out of my account anyway. I'm going to take it up with my bank because I got no where with them on the phone. The woman was nice, the company is trash. It's not even about the money at this point, it's the principle. They took money from me for no service, no equipment. That's stealing.

I would have given this company 5 stars but no longer will and this is why. We don't have many…read morechoices of internet where we live and came across this company and signed up. They run off of cell phone towers kind of like a hot spot but using a MoFi Router Antenna system. We had them for a year and a half and the service was great! We could stream whatever we wanted, the kids could play on their X-Box and when Covid hit I had two people working from home always on the computer. No problem... until recently they had to change our service, they took away our unlimited data and put us down to 300GB told us they were sending us a new SIM card plus they were going to charge us an additional $20/month. What the heck!?? But what other options did we have besides At&t (we heard it's horrible downloads speeds are at 5mb/s) and Satellite? NONE!. We are unable to get any type of hight speed cable/fiberoptic at our locations. So we installed the new SIM card and couldn't get a connection and tried several times! I called and left messages, they said they would call back and never did. I emailed and they sent out a big letter stating if you are still having problems with connectivity then you need to get another plan depending on what cell service you have. We have Verizon so to get that one it was going to cost us even more $. So we went from paying $89/month now up to $129/month an additional $40/month. Another SIM card was shipped out. I tried installing it. No connection, I tried calling the company multiple times, put on hold for over 40 min emailed and they told me that my card wouldn't be activated until that night which was on November 12th, 2021 so we waited and we tried again on the 13th and again on the 14th and no connectivity. So I emailed the company demanding a refund on service and equipment. They only refunded the service because of course the refund policy on the equipments only goes up to 14 days after purchase. Even thought this was their screw up changing service on us and not even calling to try and help us out. And I'm so tired of companies saying "Unlimited High Speed Internet, oh until you reach so many GB then we are going to reprioritized you and slow you WAY DOWN. That's a flat out lie, you can't say unlimited high speed if you are going to slow us down. Such crap!! I would not recommend this company to anyone at this time. I don't know if they changed ownership. Before this big switch in service I could call any time and get a hold of someone. It's unfortunate that companies don't treat their customers with respect. We are the one's making you money.

From the owner: UbiFi is a best rural internet provider that offers fast, reliable connectivity to underserved…read morecommunities across the United States. Founded in 2017 by experts in telecommunications, UbiFi aims to bridge the digital divide for millions of Americans left behind by traditional internet options. Unlike satellite internet, which often has slow speeds, high latency, and strict data limits, UbiFi uses Verizon's 5G and 4G LTE network to provide stable, high-quality connectivity for rural homes, farms, and remote areas. Plans start at $89.99 per month with speeds reaching up to 200 Mbps. These speeds support everything from remote work and video streaming to online learning and everyday browsing. Setup is easy. Plug-and-play routers can connect multiple devices via Wi-Fi and Ethernet, so you don’t need a technician. UbiFi also caters to RV travelers and digital nomads who need reliable internet while on the go, making it a flexible option for anyone living off the grid. Every new customer gets a 14-day risk-free trial, unlimited data, and no long-term contract. Clear pricing, simple setup, and a network designed for areas that need it most make UbiFi one of the most trusted rural internet providers in the country.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Look, I hate Comcast with the passionate, burning fire of a thousand suns, too but this store had…read moreno lines, like 4 employees, and only one other person in the store who needed help so I got in and out pretty quickly and there was only a moderate amount of attitude from the employees there... which is significantly less than I was expecting. I needed to return my cable box and remote to Comcast within a week of canceling my too expensive for budget cable and I was leaving town the next day so I ended up packing my cable box and remote in my luggage to return to a Comcast store across the country. Actually pretty glad i did that because now it'll be easier to close my luggage on my return trip and this store was wayyyy more efficient a visit the the out-the-door no-moving lines at the Bay Area Comcast stores. Also this location is pretty massive for a Comcast store and and super clean. Seemed like a brand new store but I can see they've got reviews from over two years ago so they must just keep this location in good condition.

Truly if I could give them zero stars I would. I brought back our main/primary Xfinity box because…read moreit stopped working. I told him that we have a sound system that also connects into the box. He gave me three streaming boxes that you install on additional tvs. When I questioned him, he said "these are the brand new boxes that you can put on all your tvs and use as the primary/main." CLEARLY NOT. As you can see from the instructions it clearly states "If you have a Primary TV box, which I don't now because an employee thought you could use a streaming box as a primary. With all the money we pay for Xfinity/Comcast you would think they would train their employees at the Xfinity store. Absolutely ridiculous. Now I have to go back and hope I get someone that knows what they are doing.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Appliance shopping is almost as painful as car shopping. And I dislike both…read more I've purchased almost every appliance and tv in my house from Abt. I've been in my house long enough to replace the appliances I bought previously. Since most places that used to sell appliances no longer exist, I feel Abt is the lesser of the evils, better selection and employee knowledge than the big box stores. I don't usual have a positive shopping experience at Abt. I'm mostly ignored and always have to ask someone to help me. I only go to Abt when I need to purchase something so it's ridiculous no one approaches me. Luckily my most recent visit was a positive one. I had to buy a new dryer and didn't know which one to buy. Rodolfo Alvarez was the sales rep that APPROACHED me. Rodolfo was kind and a great listener, I told him what was important to me and he showed me my options. He helped me settle on a LG dryer that I wasn't expecting to choose, but based on what was important to me, fit my requirements the best. Another couple was listening in and based on what he said, I think they decided to go with the same one. I felt bad he couldn't help us both since he should have gotten credit for the other sale as well. I told Rodolfo next time I need something at Abt, I'm calling him. Five stars for Rodolfo! I knocked off a star due to all of my previous unpleasant experiences at Abt.