The saleswoman at the Verizon store gave me a "free" tablet and said my bill wouldn't go up, then my bill went up. The saleswoman said that they had a special promotion. She told me that I was on an old plan that Verizon doesn't offer any more and that Verizon was trying to get people off their old plans. She said that if I switched plans, I would get hundreds of dollars worth of free stuff and that my bill wouldn't go up. I asked her why Verizon is offering so much stuff and she said it was because they want to get people off their old plans. I asked why Verizon wants people off their old plans so much and she said she didn't know and that that's just what they want. I said OK. I asked a second time to confirm that my bill wouldn't go up and she said no. She wrote down on a piece of paper what I was currently paying and the amount that I would be paying and it was the same amount. She never said anything about activating a new phone number for my tablet. I didn't want a new phone number for my tablet because I planned to use it for Internet only. I decided to accept the deal. She had me sign digitally on her tablet. I read all the text that was displayed on the tablet and signed on it with my finger. There was nothing on it about monthly rates. Then she had me sign her tablet again. I again read all the text that was displayed on the tablet and signed on it with my finger. There was nothing on it about monthly rates the second time either. Both times it just had the prices that would be charged to my credit card. Then she said I was good to go.I asked for a receipt but she said it would be mailed to me. So the saleswoman told me twice that my bill wouldn't go up. She never said there would be an activation fee. There was nothing about pricing on anything that I signed. She never handed me any paper saying anything about pricing. I never signed any contract other than what was on her tablets and I never got copies of them. A month later I got a bill from Verizon. They had added a new phone number to my account and charged me $10 extra for service on that number. They had also charged me a $40 activation fee. I went to the Verizon website and viewed the Verizon agreements and there was stuff on there that I didn't get to read. It's possible the saleswoman scrolled all the way down and only showed me the very end of the agreement so I didn't get to read the top of the agreement. I had to go through the Verizon Customer Care program to get my tablet service canceled. The good news is that they waived the early termination fee and refunded the money I was billed for the tablet, but I had to go through a huge hassle. I went back to the Verizon store to try to return my (unopened) Bluetooth speakers. I explained what happened and the manager, Vijay, said no because it was outside the time frame to return stuff. I told him the whole story and he told me I needed to have read the agreement, the store wasn't in the business of giving things away for free, and that he didn't believe my story. He then told me that he noticed I didn't have insurance on my account and that today was the LAST DAY for "open enrollment" on insurance! (What an amazing coincidence, the fact that I just happened to be in the store for the last day of "open enrollment", whatever that means!) I just started laughing and said "I can't believe you are trying to sell me insurance." He got indignant and said he wasn't trying to sell me anything. I asked him if the insurance cost money and he said "Protecting your device costs money." Then I started laughing again and left. read more

Raymond, Qais, and Sam. The dream team of that store. They set up my business account and stuck with me every step of the way. I wouldn't have gotten this business account of it wasn't for their attention to detail and patience with my 1,000,000 questions. They are even great people. Well done Verizon with these guys! read more

Be very careful if you go to this store. Don't get conned by their tricky tactics. Don't believe that anything is free or that you're getting some great deal or that because you're a great customer, that you're "eligible" for anything other than them filling your bag with everything in the store that you will buy. And the return policy is untrue. I tried to take things back for which I had an itemized receipt and was told the items were part of the package. The whole $700 deal was fraud. Beware. read more

The employee that helped me (more accurately didn't) was so unimpressive. I was looking to replace a phone case that they sold me with lifetime guarantee and they were out of stock. He told me to come back when they had them. So then I decided to shop for one and he brings me 3 cases that looked decent but told me I couldn't open and try them. I told them what's the point of going into a store then, might as well skip their subpar service and shop online. He said, yeah you can do that. Lol that's laughable, if we all decide to do that he will be laid off. Anyways I asked if I buy it, open it, not like it and return it, he said I could do that. Seriously! At what point are you going to offer service? I guess never in this store. Online is a better option than in store for them. read more

If I could give ZERO stars I would. This place is awful. I was disappointed once before about a month prior to today's visit. Yet I still gave them another chance to redeem themselves, sadly they still suck in the customer service department. Peter acted like he didn't want my business even though I have been with Verizon for more than 8 years. This store in particular sucks. Every other Verizon I have been to has been great. For some reason everyone is in the back and everyone seems to be on their period. Avoid this store at all costs!!! read more

This the worst Verizon location anywhere. The employees are rude and non attentive. They can have multiple sales people standing around not helping people and you will still wait thirty minutes. I have even spoken to the manager and you can tell that he has never been trained to deal in customer service. Don't waste your time coming to this location there is a much better location on Topanga with employees that have been trained read more

This Verizon Porter Ranch has very very BAD CUSTOMER SERVICE. My mother just bought a new iPhone, which after charging it, immediately died. She went to the store to get a new one. An employee named ANDREA, told her they don't have any iPhones and that she needed to go to the iPhone store in Northridge Mall. My mother did, and after waiting 1.5 hours later, they said that she does indeed have a defective phone, she needs to go back to a Verizon store to get a new phone since that is where she initially bought it. Went to the Verizon store in the Northridge Mall, waited 30 minutes, and they said that they do not have any iPhones. The sales person there, checked their store inventory at other locations and said that the Verizon store in Porter Ranch has 12 IN STOCK. My mom was in shock!!! Went back to the Verizon store, saw Andrea, and MY MOM TOLD HER THAT THEY HAVE 12 IN THEIR INVENTORY. ANDREA DID NOT EVEN CHECK IN THE FIRST PLACE! She looked at her, and told her that she was with a customer and she would get back to her, she obviously was avoiding my mom because she never came back. Someone else helped and FINALLY my mom got her phone. My poor mother wasted more than 2 hours of waiting, driving around Northridge, parking, etc. just to go back to the Verizon Porter Ranch where she was in the first place! VERIZON WIRELESS PORTER RANCH - HIRE SMARTER, MORE CAPABLE EMPLOYEES AND STOP WASTNG YOUR CUSTOMER'S TIME! read more

Horrible customer service. All the employees stand around and stare at you, but won't actually help you. Unless you have a serious troubleshooting issue that couldn't be resolved by looking online, or by calling customer service, I would not reccommend going in there. read more

Needed help with my iPhone. The floor staff was obnoxious and just horrible. Jorge the tech however was extremely helpful.

Alex and Hugo did a wonderful job of multitasking and help me with a problem with my bill after the purchase. That's rare to find now a days. They are very helpful and friendly and time conscious.. They staff before about year ago was horrible what a difference.. read more

Worst Verizon store. Super long wait time and rude representatives. I never leave this store happy. After waiting in line as long as you do they don't even care, instead they give you an attitude like they are doing you a favor by letting you be a Verizon wireless customer. read more

I've been trying to call them on the phone for the past 15 mins and no one has yet to answer lol, sick service

Horrible service. Best buy verizon has better service. Avoid at all costs. Gives verizon a bad name. Service reps are pushy and confrontational. Looking to change to another carrier. read more

This store does not care one bit about their customers. This is the third time I've walked out frustrated. This time I left after 25 minutes of waiting and still had 2 people ahead of me. The store was not crowded. The check-in girl does nothing and the sales person on the floor was still with the same customer after 25 minutes. I don't know why they have so little help. I think it's time to change phone services to a company that is dedicated to keeping it's customers. read more

Just at the porter ranch location was thrown out by the manager SERGIO, because I took his photo of him dismissing my problem to go eat in-n out meal at 8.30 at night , I have contacted corporate and filled a complaint against this store and spoken to the business rep for this area and his boss as what to do with the staff at this store and management . the staff seem friendly but not all out for your best interest and the management so far SERGIO and his general manager Patty isn't much better called he r 5 days ago about another issue at their store and no phone call back. BEWARE DONT USE THIS STORE UNTIL THEY CHANGE THEIR MANGEMNT AND CORE VALUES. read more

I was incredibly disappointed by the poor attitude of the Service Rep there and their extremely poor customer service. They had installed a screen protector on my wife's brand new phone. It didn't "seat" properly and they told us that it takes a few days to "seat." Well, it didn't - twice. So we went back and they told us it had been too long (2 weeks?). But each time it had large air pockets and they told us to give it some time. The Rep then told us to drive to the Topanga Mall and have Zagg replace it under warranty. 45 min later the Zagg explained that the guys at that store don't know how to install them. He had to charge us $8 for replacing the NEW protector on our NEW phone. Stay away from these guys in Porter Ranch. Our Rep was rude, arrogant, and unhelpful. I wish I had gotten his name to share with you. And NEVER let them sell and install a Zagg protector on your phone. Just go to Zagg and let them do it (Zagg offers a 2 week free replacement if it isn't PERFECT). read more

Xclent service from Juli who set both me and my wife up with new Droid phones. Answered lotsa questions and even filled out our debate forms. We shall return. read more

TERRIBLE customer service! I asked for a copy of my last bill only to be told that I would only be able to get the max of 3 pages?!. After this I was asked to take a seat and wait to be called. Then comes this other guy which tells the 1st guy I spoke to they have to charge me $5 a page?. I over heard both employees talking amongst themselves regarding my account and how my number was ported and I had left Verizon. Neither employee informed me there would be a charge, I was annoyed at the fact they were discussing how much toner my bill would use if they printed the entire thing out?! Are you kidding me? I waited for a few minutes and only became even more annoyed as they continued to speak amongst them not once informing me of anything. I can't wait until the contract of my other two lines I still have with them is up and good riddance Verizon!! read more

I had the greatest customer service experience here with Andrea. I started my own line and upgraded to an iPhone 6. She was very honest with me and friendly the whole step of the way. She has such great customer service skills! She made the whole experience so much better! Thanks Andrea! read more

Hugo is a jerk. He claims he is the General Manager but he has a poor attitude and is condescending. We paid for an early termination on Saturday and found out today we have to pay another month of service. CS apologized for Hugo's team not informing us. I think Hugo trains his people not to inform customers. The service we cancelled is a service that a sales person did not disclose the monthly fee back in Nov 13. DO NOT BUY ANYTHING AT THIS STORE. THEY DONT TELL YOU ALL THE FACTS AND THE COSTS. read more

They never answer their phone, after 10 minutes on hold, the automated phone thing hangs up on me How hard is it to answer the phone! read more

I have been a Verizon client for the past 16 years. Walked into this store to see what my options were on upgrading 2 phones and my plan. The gentleman that greeted us took my cell #, inquired why we were there and informed us that we will be helped as soon as someone was available. About 15-20 mins later a sales person introduced himself and asked for my cell# again. He tried the number 3 times on his tablet and told me my account was locked and that I needed to call a number to find out why. I was confused as up until then, I had no problem with my phone or account. Called the number and to my surprise it was the fraud dept. I had to hold for maybe 40 mins only to be told that my account was locked and I was not able to know why. I was to email a copy of my DL and she would call me back. I asked the sales person to do just that and left the store very upset. The lady from the Fraud dept calls me back in about 20 mins and asks if the DL was sent. I said yes and then was asked for an authorization #. I told her that the sales person did not give me one and I am not in the store anymore. I was on hold again for sometime until she came back and told me that my account was now unlocked, but I will not be able to make any changes to it. Again as to why, she couldn't say. Came back home, called Verizon customer service, let the rep know what had just happened and she was kind enough to put me on hold until she reached the fraud dept. Another 40-45mins later I spoke to someone else at the fraud dept that let me know the reason my account was locked was because someone they did not recognize ran a check on my account about an hour earlier which was the time I was at the Verizon store. Looking up my account to see if I am eligible for an upgrade - YES. Running a credit check on my account without my permission - ABSOLUTELY NO! - and they wanted my DL? I would love to see the DL of the ASS that ran the check without my permission that locked my account out. To boot, the fraud dept does not know that the check came from one of their own stores?? Whatever is going on at the Porter Ranch Verizon store is not good, so please be aware before you go in there. Although this fiasco cost be the better part of my afternoon, that evening, T-mobile was happy to get my business and I got a whole lot more for way less. read more

This place is unbelievably horrible. The customer service is the worst. Companies should use this place as an example of what not to do. If you're not making their sales quota, they have no interest in helping out the customer. I walked in there a week ago to purchase an item but had 8 people in front of me. They said I would have to wait but I told them I would pay cash if I could get help sooner. Without any sales pitch, they sent someone to the back to get what I came in for and disregarded the complaints of customers in front of me who we're upset that they had been there before me and I got help so quickly. This wasn't all smiles for me. Unfortunately, the item they sold me was broken and had to be returned a week later. It took 3 trips to their store for them to finally return my item but not until making me wait 2 hours before being helped. There were 2 customers waiting (including myself) and 5 associates. Only 2 were busy assisting other customers leaving the other 3 walking around doing nothing! Once I voiced my complaint, one guy said to make an appointment next time, another said that he was already off and couldn't help, and the third asked me what I was willing to do. I told him I would give him $20 if he just got one of the associates to help, his reply "not enough, I can't do anything." Finally, 2 hours later, I told the man finally helping me that this was the worst service I've ever experiences and he responded with an attitude saying that he should have been home so he too was frustrated. I asked if he was giving me an attitude and he said "sorry, that's just how I talk." The manager did absolutely Nothing about this. I will NEVER give this business another penny if this is the way their associates are allowed to treat their customers. By far, worst experience ever. AT&T seems like godsend in comparison to this place. read more

My time was wasted there. We had to terminate two numbers due to oversea duties on a family plan and they connected us over the phone with another agent and asked questions that were already available in their database. Maybe I'm more traditional to think they could communicate with each other. In the end, I could of done it over the phone from home, which is usually annoying with hold times and lame ass music, either way you cant win on time. I been a client for 3 years. I'm thinking of switching over to AT&T. Maybe sprint, or boost mobile. LOL. read more

This place is the worst, we dealt with Branden and he was the worst salesperson I have every come in contact with- he first told us that we would get all our equipment free of charge when we returned are phones (we had 2 at $100 each) and that they were having a promotion on tablets and it would be free. Two weeks passed we received our bill for 300 dollars in equipment charges. When I called to talk to a manager it took basically 2 days for someone to get back to me then they basically blamed it on myself for not being aware of what I was paying for. To top it all off the tablet wasn't free the manager said we don't have promotions on tablets ever so if I wanted to return tablet it was going to be a $75 restocking fee. Worst experience ever, stay away from here they are all Little PUNKS that will do anything to make their pockets bigger read more

Still getting the run around in any way I contact them. Sold me a used phone as a new phone and won't do anything to correct this. A rep even told me she would send me a brand new phone. I never got it cuz she never sent it and there are no notes in my account. Bad business, bunch of liars. read more

Pretty good store , walked in it and they helped me out with all my questions. Nothin to really complain but the store can get really busy at times. read more

Im really not a fan of verizons customer experience, but todays experience was a lot better than ever! At first I was irritated and did not want to wait but it was worth the wait! Alex helped me purchase a phone he was great provided great service, very helpful, and answered all my questions! I was very indecisive but he was very patient! I recommend Alex! read more

The people working at this location couldn't be dumber if they tried. Don't waste your time and money on Verizon wireless

Longest wait ever while no one is in the store. I've seen about 6 employees & apparently there is only 2 people that can process phones @ a phone company? Makes no sense. They really need more employees that are useful to make the wait shorter. Nadia the "manager" quoted us 20 minutes & after waiting 40 i asked if she could just help us since she was clearly not doing anything but standing around & playing on her phone. She said she had other things to do. Seriously the worst experience, & she should not be managing a store if she isn't capable to help out customers that want to make a purchase. read more

I can't rave enough about the service we got with Vincent De Dios. He was the friendliest and most patient service rep I've worked with in a long time. He was honestly looking for the best deal he could find for us, trying to find a way to fit in maximum credits, and he was successful. His advice was useful, and I appreciate that he did not push any services or products that he really didn't need. He worked hard to get the best deal, and I left the store feeling very reassured with his service and availability for us. Great experience at this store! read more

I went to this store this afternoon after read the reviews on yelp, it was definitely great experience there. We were planning to spend $400 for 2 iPhone 6, the sales rep was nice enough to appreciate our business with verizon for the past 10 years, plus also helped us get the 2 iPhone 6, cases etc with edge program for only $300. She made our day. Thanks. read more

(This was written while I was still in the store) I arrived at 6:45pm and its now 7:49pm and im still here waiting. Very poor service!!! There's not even a lot of customers here. Most of them are just talking to each other. The reason I came in: They put a screen protector on top of the plastic that a new phone usually has. C'mon, they are suppose to know what they are done. Then when I came back to show them thinking they will just replace it, this girl starts telling me that the screen protectors are not covered under warranty and they can't do anything about it. So I explain to her that it wasn't my fault. I was not the one who put it in, it was one of their employees. She said that they're not held responsible, they are only putting it in as a courtesy and are not held liable. Ok I understand if I did that, but it's like purposely putting the protector on top of the plastic so the customer will have no choice but to come back and buy another one. Continued to finish review: I ended up waiting for the employee who helped me when I got my phone and he was very helpful. I explained to him what happened and he changed it. Plain and simple. I don't understand why they have to make it complicated. Next time I go there, IF I will go back, I will only look for Jarin. He is very helpful. Thank you! The only reason I'm giving a 2nd star is because he helped me. And I've been with Verizon for 6 yrs now and if they're service keeps going down, I will not be renewing with them. You would think they will want to keep you as a long time customer. read more

Please dont waste your time at this store 2 hours on Monday got here @ 7 pm got helped @9 pm Sunday and to top it off bad customers service. Sucks read more

Called the store 7 different times. Weekdays and weekends. They never once picked up. I've been calling to see if they have a phone in stock. After the fourth time, I went to the store only to find out that they didn't have the phone in-store. So I said I would try again some other time. I've been calling to see if they have it because I don't want to go there again only to find out that they don't have it. Well...they haven't picked up and now I'm going elsewhere. read more

Jasmine, Imani, and Joshua are awesome. I normally don't like going into Verizon Stores. These 3 sales people made a normally dreadful experience tolerable read more

I think it's funny that the yelp reviews talk about wait time I've been to this store and with the best network in America you should expect customers to be there and you may have to wait get over it.......this is one of the best stores I have been to! When your turn comes up the employees take the time to explain everything to me. instead of having me pay for the 2 yr I was able to get edge and speakers and all my cases for out the door less then just phone on 2 yr verizon wireless is AMAZING!!!! I would never switch to another carrier porter ranch Verizon is the best store in America!!! read more

Travis is soooo helpful! I am relieved when I get service from him because he is always so knowledge, patient, friendly, and dependable. I will not call or visit another store because I can always count on him! Andrea A. read more

I went in today with some questions about my phone and Rami was beyond helpful. We decided that upgrading my phone (paid the sales tax only) was the best option to have all the space I need for pictures and music for work. When it comes to technology I just don't get it. But Rami explained things clearly and made me feel comfortable about everything. I really appreciate all his help this evening. read more

I came in on Monday and Oscar (the manager) was very helpful and attentive to the problems I was experiencing with my iPhone. I am very pleased with this location and the employees. Thanks! read more