The customer service in this store is soo bad that the manager Tina and her associate Sammy had the audacity to tell me and my son to go to another Verizon store. Maybe corporate or their employees need to go back to school? Unbelievable!!!!!!!!!!!!!!!!!! Social media does not lie, why does Verizon Wireless keep this store still open with their disregard for rudeness and poor customer service with ALL employees of this store.This has been going on way to long if anyone who reads this and wants to complain please send your email to this stores District Manager whos name is victor.caro @verizonwireless.com. I hope this helps anyone else who has experience the same type of very non professional service. ALL employees need to be sent to Dale Carnigie or another sales professional trainer, because whoever is training this staff should be disbarred from this position. Good Luck Verizon Wireless you will definitely not see me again in your store, excuse me while I Regurgitate what took place yesterday! read more

HORRIBLE! Yeah, so I used caps to start off my review. If it gets your attention at all, then its served its purpose. I ventured into this location, midday, with THREE customers (myself included) and almost triple that amount of employees there. Not one, zilch, zippo, of these "dedicated" wireless specialists so much as even made eye contact with me...let alone greeted me. That's unacceptable! I mean, this is customer service 101! A first grader knows this. It was as if I wasn't even there. This lasted for (I kid you not) twenty LONG minutes--TWENTY. Again, there were NO other customers, there was no backlog of people to attend to. Just a bunch of mindless automatons who were much more interested in goofing around with the ALEXA device there to check on the weather. Well fellas, the temperature is going to get icy cold in there once I report you Neanderthals to corporate and inform them of your WAY less than exemplary customer service skills. In fact, I almost pulled a What Would You Do scenario on them and was going' to to pretend I was Frank from corporate and ask them, "why the crappy, unwelcoming behavior, boys!?" I chickened out in the late end. Hey kids, avoid this chamber-of-horrors of a Verizon store at all costs! If you have a membership, you're better off going to the Verizon Wireless kiosk in the Northridge Costco. At least they say hi to you there and acknowledge your existence. Sheesh! read more

I just went here last night to replace my Blackberry. As we were logging our name in, the manager (Sean) came up to us and assisted us right away. Yes, it was crowded, but that was to be expected. Its a main hub of stores. So, as long as you know that ahead of time, the wait isn't that bad. Anyway, Sean and his staff were very helpful. Very up to date on the products. So, except for the wait (which I expected), the visit was pretty good. read more

My last visit to this store would be the first and last. Bad experience trying to upgrade my iPhone. Went to the apple store and the transaction was seamless. read more

On May 01, 2014, I went into the Northridge Verizon store location 14287 to possible get a new phone with my family. The representative JD informed my husband and I that we can combine our accounts, get 2 brand new phones, 2 tablets and accessories for a total of $200.00 and my monthly bill will be less than $200.00 a month which is what we were currently paying. He brought out two baskets of accessories that we did not pick and charged my credit card and debit card. My husband and I confirmed with him and his manager that we would not be charged again or charged in any other way. Since we were there a couple of hours and they were closing, they were only able to finish one phone. I returned the next day to finish my husbands phone and get my in laws the same deal which took several hours as well. A couple days later, my phone started acting up. Fortunately, they were able to declare my phone a lemon and exchange it for a new one, which they took a couple hours and deleted important information that I informed them before they worked on the phone that I needed to be saved. JD informed me that it would not get deleted which it did. This information deleted cost my business tremendously! Since then, I received several bills all more than double what I usually pay. I went into the store several times and spoke to the manager who told me to return when the associate was there which is odd to me since he is the manager, he should have been able to help me. Every time I have gone to the store, I have waited hours. I also called customer service several times to get assistance and have been on the phone for several hours each time getting no resolution. As a direct result of this transaction, We have paid over thousands of dollars to Verizon. I have proof of text messages from the associate and I, receipts and a witness to all of this. Today August 7, 2014, I called customer service again and was on the line for a total of an hour and forty minutes which I received no resolution. We have been Verizon Customers for over 20 years! This has been the worst service I have ever received. The associate lied and misinformed us. In addition, as a direct result of this, I was told by the manager at the store to pay my normal bill and remaining balance would get credited, which my phone actually was disconnected several times by them which is affecting my business. I am receiving calls from Verizon almost every day saying my bill is past due and will get disconnected. In a recent phone conversation, you claimed that why would Verizon give free accessories. You also claimed that, even if I was misinformed, I should have brought the accessories back, which I went to the store and they said I was charged in error. Now three months later they are claiming the Verizon store is stating that they did not say any of those things. As to these issues, we would not have changed our plans, combined them or changed our in laws as well. If we would have known that we would been charged these amounts we would not have done this. We do not use most of the accessories they gave us, we do not even need them. I will take this matter as far as I need to in order to receive a resolution. I will contact the media, blog and even legal matters. Please contact me immediately! I would like to file a grievance against the Northridge store, the associate and the manager that helped me. I should of realized that there were 2 people at the time also complaining when I purchased the phones to know that this store must be ripping people off at this location. Sincerely, Vanessa Jimenez read more

Customer service here has greatly improved...came in today for an upgrade and walked out with some beats headphones, screen protector and a case along with my phone. The entire process took about 20 minutes and the young man who helped me was very helpful- can't remember his name though. During our conversation at the counter I told the rep that I was also looking for a present for my daughter's upcoming birthday in April. The rep hooked me up with an iPad mini 2 on device payment in order to keep my instore costs at a minimum. Altogether I spent about $320 and I am quite satisfied with my overall experience. Not one to usually yelp but I feel this location has a bad rap from past employees (I remember those guys) and its not fair for the new reps who seem to have turned the atmosphere completely around. Good job Verizon read more

When purchasing 3 phones for our family, we specifically asked for a monthly plan that would allow us to upgrade our phones in 1 year's time. We ordered 1 iPhone 6s plus and 1 iPhone 6 plus and 1 iPhone 6. We were told by Sales Rep #: E1107 that we would be able to upgrade all 3 phones in 1 year. Initially when we were talking to the sales rep about purchasing devices we were going to purchase all iPhone 6s devices, but he said we could go to iPhone 6, and still be able to upgrade our purchase in 1 year to a new device at no extra cost to us. When we came today to update our phones we were informed that only the iPhone 6s would be upgradeable and that we need to either pay off fully the other 2 devices or wait 1 year to upgrade with no cost to us. This was directly false advertisement of a plan and our trust in actually receiving the correct plan was betrayed. Even when visiting another Verizon Wireless location, the sales rep there said that this contract is very unorthodox and is not usually what is seen on Verizon Wireless contracts. This seems like a bait and switch tactic to sell off older phones without fully informing us as customers of what the change would actually entail. Had we known, we would have purchased all iPhone 6s devices instead to avoid this issue. Avoid this location. All the other reviews about false charges and constantly changing contracts are true. We wish we would have read these reviews prior to coming here last year. Verizon, we love your cell phone coverage, but your sales and customer service are severely lacking. Especially at this store. read more

I should have read some of the reviews before going into the store. When they are selling something, they have all the right responses, but when you go back to the store because your screen they sold you is not sitting properly, they are willing to exchange but they won't put it on for you. Really? As their "Solutions Manager" puts it, we will sell it and exchange it but we don't want the responsibility of making the mistake on it again, so you can do it yourself" - did I say his nametag said "Solutions manager"? Wow - I walked out thinking he would not be employed in my company for long with attitude like that. He was a "Frustration Manager" for me today. read more

Just upgraded to the iphone 8; went in to get the 7 but my great associate, Nathanael G. showed me the recent promo, which saved me money and got me a better phone. Plus he was super helpful with set up; very knowledgeable and not at all pushy. The store was getting busy but he did not rush me through anything. Ask for Nate! read more

I have been in this store 15 or 20 times over the last 5 years. Today, must have been a slow day. The help all seemed intent on not letting themselves be bored, they all seemed to be trying to stream video or music loud enough for everyone in the store to be able to hear it. This was EXTREMELY distracting when I was trying to transact business with a young woman who seemed to not know what she was doing. I was trying to get my wife's phone transferred to a business account that I was also trying to get set up. I gave her our home phone number, and she talked with my wife to get clearance to allow me to do this. She left my wife with the impression that I would be able to see all of her texts and all of her internet activity. A most frustrating 2 hours, where NOTHING was accomplished. read more

Just left the store WITHOUT a phone--there are five customer service reps and there are only two of us in the store who are customers.....one rep is helping the other person and no one wants to step and help me upgrade a phone...not sure why maybe because it's around dinner time.....customer service at this store is not a priority.... I'll call the 800 number tomorrow and get the phone...by the way our account is for 53 lines so you would think we would have clout but guess not....look at the other reviews for this store....we're all not lying! Barbara P. read more

Horrible customer service! Rude! The female manager on duty the night I was there single handed lost my business for this store! The store manager is non responsive I left a message for him on Friday night to report the horrible customer service and I'm still waiting for him to return my call. What does that tell you it starts at the top. I have been in contact with the DM for this store about the issues I experienced that night. I've been with Verzion 20+ years, when they were Airtouch and have never in 20+ years been treated with so little regard. I was on the verge to cancelling my service and my husband said come on ( he never gets upset) lets so. We went to Northridge Mall store and was helped by Justin - he saved my account for Verzion, without even knowing about my horrible experience. read more

Went in to get an up grade for a cell phone and the sales man pushed two tablets that I didn't need. He claimed that with the tablets my phone would be free and my monthly cost would be $24 extra on top of what I had been paying. Well the first bill showed up and the damn tablets are costing me $90 each month. Have gone back to the store and the manager is not willing to help. The sales guy isn't there so not much I can do. Please stay away from this store. Even the lady that I spoke to on their 1-800 number said that store workers are crooks and work on commission so that's why they push. These guys know nothing about customer service and they treat you like shit. read more

I love coming here for the great diverse customer service. I came in the other day to get some headphones for my razor phone. I was a little stuck on wich ones to get so i asked one of the sales reps to help me out. He was a such a beefcake,Kinda like Bowow, but more Spicky. I left happy with my new earphones but suddenly had a craving for beef, so i walked my boney ass to their very conveniently located islands burger joint where i indulged in some over medium cooked burgers. read more

Beware of this store. I was promised a rebate for my termination fee of leaving T-mobile and switching over to Verizon and now they are not honoring their offer. The deal was too good to be true. I keep calling them, going to their store and dealing with their customer service but haven't gotten anywhere. They told me that deal was over before i even signed up but they were offering that deal just to get me to sign up with them. Their managers and customer support have told me that their manager would get in touch with me and its been a almost a month now and still no phone calls to fix this. Absolutely disappointed. Buyer beware of this store and employees. read more

should have read the reviews before I visited the store. these guys are bunch of scam artists. I did my work order on line at verizon web site and only went to pick up the phone at the store, that is where all the games started. spend 3-1/2 in the store got charged twice for phones got charged $35 for restocking a phone that they could not activate, now I have to spend hours on the phone with different people to sort out the mess these guys made. I was under impression this was a corporate branch, if it is verizon has to re train these guys read more

So I came to this God forsaken place to change my phone. I had an iPhone 4s and I bought a new iphone online. I received it without the SIM so I went in person to get a SIM, activate, and transfer everything. The guy that helped us named Cesar was a total jerk. He gave us the run around. He kept threatening that our plan will change. Super over dramatic. This didn't make sense to me because we added other phones HTC (for the hubby) and a Lumia(which sucked which is why I bought the iPhone) with no problems. All of a sudden Cesar is "helping" us and the sky is falling. This guy made it a life or death situation. "Are you sure you want to do this?" Yes, you idiot it's why I came here! Finally we got through that process. And surprise surprise everything worked just fine without changing my plan just like those other phones I activated before. Now is the fun part. I asked about transferring the info to my new phone (contacts, pics, etc.) here we go again with the song and dance. "Well it's gonna take a loooong time" says Cesar. I don't care just do it! So he takes it to a back room and For some reason I felt uneasy. So when he came out briefly I said never mind give me my phone back. He did and when I turned it on it was on a picture of me in my bathing suit. This is clearly the last item being viewed by the jerkoffs in the back. I was pissed!! read more

If I could give this place ZERO stars I would. I was eligible for an upgrade and since this location is closest to me, I called to see if they had the phone I wanted in stock. After speaking to someone who said they have it in store, I decided to go in to purchase the phone. When I got there, I had the unfortunate luck to have SANTIAGO as my sales rep. Boy, was this guy RUDE, CONDESCENDING, UNHELPFUL, SMUG, and IGNORANT. I told him exactly what I wanted- a new iphone. After spending 15-20 minutes trying to sell me on other accessories, bluetooth, charger, iphone case, home phone, etc. he finally realized I was there for only one thing- A PHONE. He seemed upset with me because I did not want to buy any accessories, actually he was kind of rude about it. Furthermore, he went to the back to check for the phone. He came back in a few minutes, and told me they don't have it. This was confusing to me, since I had called prior to coming into the store to check and they said they had it in stock. Only after I told him I spoke to ADAM, another sales rep, who had told me the location in fact had the phone model I wanted in stock, he went back to check again. I waited up front for about 30 minutes while he checked in the back. He finally came back to notify me, they did have it. Not once did he apologize for making me wait so long. Moreover, when it was time to pay, he was SO rude because I was not informed of the extra fees. He was extremely condescending and talked down to me when I asked him a few questions regarding the pricing. Also, when I told him I don't want insurance he was incredibly demeaning about it. I mean, I was there to PURCHASE something! These people literally chased me away with their rudeness. The entire experience was horrible. The way they talked to me made me feel really, really bad, and I definitely did not want to purchase anything anymore. In fact, I WILL NEVER STEP FOOT IN THIS LOCATION EVER AGAIN. ANYONE reading this review- seriously, save yourself time, energy, and dignity by not going to this location. Shame on the management for letting this continue. Verizon Porter Ranch has definitely failed in customer service. read more

If I could give zero stars I would! This store is HORRIBLE! The people within the store are extremely rude and provide BAD CUSTOMER SERVICE. This is the worst Verizon store I have been too! This store needs to be shut down as soon as possible because they suck! read more

I have got to say this store does not deserve ANY STARS. I went to upgrade my phone last week and I wanted to keep my unlimited plan. The sales representative basically called me crazy for wanting to keep my unlimited plan. She had 2 of her managers and another co-worker to convince me to change it. On top of that she said that I can call customer service if I want to change it back to the unlimited plan, BUT NOPE FUCKING BITCH LIED TO ME. I called customer service and the lady who helped me said once I upgrade I lose my unlimited. NEVER GO HERE. I thought about going back, but after my dad getting angry what they did I decided it isn't worth it. BECAUSE OF THEM I LOST MY UNLIMITED PLAN. read more

Why am I not surprised by these reviews??? I just realized my phone was lost and stolen, so I came in here quite upset, only to get helped out by a dead fish. LITERALLY, by far the worse customer service, the guy could care less about helping me nor even being there, didnt even offer me help on my new phone, what to do about my lost/stolen phone (offer advice). He had me signed two things, handed me my phone, didnt even put it in a bag and sent me on my way. SO HORRIBLE, and it made my already upset mood to pissed off. I am never coming back to this location.....talk about a dead fish, read more

Absolutely bites. Tried finding a customer service number on their website to cancel. It is no where to be found. VERIZON WIRELESS IS A VIRUS. I should have known I had their home service in the past and canceling that was a nightmare. read more

I love this store!!! Nothing but great service and reps who work hard to find the right solutions for me and my family. I wouldn't go to any other store!!! Yes sometimes there is a wait but, they take their time with me when it's my turn. Porter Ranch Verizon on Rinaldi rocks!! read more

Worst customer service I have ever had is at this verizon location in Porter Ranch. I very seldom write negative reviews about any store or company but, this store warrants a poor review. With the exception of a couple exceptional employees here at this location most people whom work here are highly unfit for any kind of phone sales and customer service. The level of incompetence is uncanny especially with the lack of knowledge of the different services and promotions that they provide. Whatever you do, if you in fact, do happen to stumble inside this verizon location do not ask for a manager. I cannot speak about every single manager here but, the one I spoke with treats you like a conmon stranger you happen to stumble upon in a dark dreary alley. Please excuse my metaphor about the highly impersonable and exceptionally untrained manager but, I do not know of any better way to portray his energy and his complete lack of kindness coupled with some of the worst social skills I have probably ever encountered. Good luck to those of you whom may come across this verizon location. It will definately take every ounce of patience and self-control you have in order to make it out peacefully. read more

It always amazes me that a large corporation does not read reviews about their individual outlets. It is a true reflection of how the company actually cares about their customers. Point in fact...we went in the Porter Ranch Verizon store back in January. Unknown to us, the store decided to access our account and put our account on "paperless" billing. We did not authorize this or did the Verizon staff even discuss this with us. We recently went back into the store and found out that our account was past due. The reason..we never received any statements due to the unauthorized access of our account to put us on paperless statements. I am sure there must have been an incentive for them to do so. We were truly embarrassed by this and we contacted their customer service department. They apologized but had the audacity to say that we could only complain to the store and they could not give us any other Verizon management numbers. We were told only the same store staff could receive our complaint. Incredible. Does Verizon management even care about the consumer? Obviously not. Just read the remaining reviews of this "corporate" store. Beware if you go into this store. Our experience clearly shows that they will perform unauthorized acts! read more

Quite Frankly I wouldn't even give this place one star, but I don't have a choice! I've been a Verizon customer for over 10 years and after the way I was treated at this facility, I am no longer a client of theirs. Heed this warning, they do not care about their clients! They are rude, unprofessionally, and clearly not well trained in customer service. I work in the customer service industry, so I do understand what a hard job it is, but the way I was treated at this facility was appalling. I would high recommend that you do NOT go to this facility EVER, unless of course you enjoy being treated like an idiot, manipulated, deceive, and insulted. read more

Worst ever... Tons of employees walking in and out of the stock room with nothing in their hands... And then staff that need help so you have 2 employees working with 1 customer. Step it up guys! Know your job! read more

I recently visited this Verizon store with my dad to upgrade my iPhone 4. I had been researching the 5c and 5s and decided on the 5s due to its reviews and A7 chip, and the fact that many people said the 5c would be obsolete soon (though I still had to convince my dad of this). I walked in and was helped by Ray. He asked me what kind of phone I was looking for, to which I answered an iPhone. He said, "Are you sure you don't want to try out a different phone?" This sort of annoyed me, but I figured it's his job to do that. I just said no, I wanted an iPhone because that's what I'm used to. He told me the 5c was definitely the way to go, because I could get 32GB, along with a free bluetooth thingy for only $99. My dad, being the way he is, got very excited and suddenly had twinkling dollar signs in his eyes. I asked Ray questions about the differences between the 5c and 5s, such as camera, speed and longevity differences, and he said "It's the same exact phone, the only difference is the fingerprint ID on the 5s." This just didn't ring true to me though, based off all of my research. He was obviously told by his manager to get as many 5c phones off the shelves as possible. Don't you have to wonder why they have this promotion? My dad asked about the wear-and-tear of the 5s, and Ray said "The back scratches really easily and the edges chip like no other." I felt very undermined; Ray obviously saw my dad and I going for different phones. Suddenly, I wasn't only trying to convince my dad that the 5s was the better choice, I was also trying to convince the salesman to let me get it. That was absolutely ridiculous and unprofessional of him. read more

Horrible and incompetent service. Customer service is beyond bad ... I have been a Verizon customer for 5 yrs , changed once leaving this store. WARNING STAY AWAY FROM THIS STORE !!! read more

I purchased my phone through Target's Mobile spot(Burbank Empire Center) and insurance which they claimed it was Verizons insurance but its actually a 3rd party insurance provider. My Samsung Galaxy S5 gave out on me last week. It kept freezing, turning on and off by itself, text messages weren't going through so I went back to the mobile spot inside target only to come across DUMB & DUMBER. Ugh. Before they even looked at my phone to try and see what was going on they were already trying to send me to the actual Samsung Store in Korea town! I told them i was paying $9.99 a month so they needed to figure it out. They got on the phone with a verizon rep and did a manual reset only to wipe all my info and the problem wasn't corrected. TWO HRS later they tell me to go to an actual verizon store even though i purchased through their mobile spot. This is where the Porter Ranch Verizon store comes in..yes the wait was a bit long but when it was my turn Josh was friendly, asked the necessary questions, looked up my account, went over the insurance policy I purchased through Target's mobile spot and he ordered me a new phone which is already on its way. I regret purchasing my phone through Target vs the actual verizon store. I was lucky enough to get great customer service from Josh and the Porter ranch store to fix this. I highly recommend this store and the staff. read more

The people who work here are so rude that I dropped all of my stuff and left before buying anything. I went in to upgrade to a newer iPhone and the lady "helping" me wanted to do anything but answer my questions. There was another guy working there trying to sell a tablet to another lady but he was being so rude that I got offended and left- he wasn't even talking to me and I got so angry I left! He kept insisting that the woman who didn't want to buy the tablet was stupid because it would be free ( which is a lie because you need to buy more data to use it) then he started pouting and belittling her for her decision. She didn't want any of their phone cases either and the guy said, " well you better at least buy the insurance since you're not buying any of the other stuff you said you would buy" - As if she OWED him something!!! Anyways. These aggressive and predatory sales tactics don't work. They just turn people off. And why is there a 30 dollar upgrade fee? What? I'm going to a different store so I don't have to deal with psychos. read more

The worst! They intentionally rip you off claiming to give you a free jet pack and then you end up getting locked into a 2 year contract paying a monthly fee for the data usage. I never had a need for a jet pack never opened it and was stuck paying $20 a month for nothing. They had a huge termination fee as well. Don't get scammed by these double talkers!! They just did the. Same thing to my friend. read more

I have been in this store 3 times. The first time I was trying to add a line to my account and Everett was very helpful. Second time I returned to report a problem with the phone and to ask questions about my bill. I explained my problem to the guy at the front, he informed me Everett was at lunch so I agreed to be helped by a different employee he took my name and I waited for about 10 min, there were no other customers waiting. So this guys go to one of the employees who was standing doing nothing and I guessed he explained him my situation, this guys rolled his eyes!! I swear!!! He then called my name, I explained him and he said plain and simple "Well there's nothing I can do for you." ..the problem wasn't only what he said but his horrible attitude. Dude I get it, you hate your job but come on make a freaking effort or just quit!!! I was REALLY upset so I went to talk to the front guy and told him I was gonna wait for Everett...30 min later Everett solved my problem, not only that, he was nice and professional. This guy needs a raise!. The manager at this location really needs to pay attention to customer service and read the reviews. The only reason I give this location a 3 star is because of Everett, you guys need more employees like him. read more

I have been on hold so far for 1 hour and 11 minutes, just to see if they have a product in stock before I go there, and wait an hour, to be told I have to order item. Yikes. Annoyed. I know I should just hang up, but now I just really want to see how long I have to wait. read more

I too was misled at this store by their salesman, Imani. When someone says they're giving you something and you repeatedly ask what's the catch and they say there's no catch, that's misleading! Imani gave me two iPad minis, both of which were not even the latest models, and that even though I'd see a charge of ten bucks each, he was going to give me credits for them so I would be paying less than I already am, and all I'd have to do is pay the sales tax on them. Lo and behold, my bill is $200 dollars more than normal and I was being charged a monthly installment amount of 18 bucks for each iPad mini, along with all these different taxes. I didn't want the iPads, I told him, but I took them because he gave me the impression that I was essentially not paying for them. He did the same to my daughter, and when she returned them and complained to the manager, the manager said, did you really expect to get something for free? They were rude to her, didn't want to waive the $70 dollar restocking fee, and when I returned the iPads, Imani called me a liar! Great customer service!!! No wonder there was a guy there complaint the last time I was their and Imani acted like the customer was a jerk, along with their greeter there, who is just a goon, obviously working security there. They apparently need bouncers there. Never had I experienced this awful of a service. Long waits, misleading rude salespeople...they really don't care there. I'm never going with Verizon again. AT&T, all the way. They have always been more helpful. Love them!! read more

I returned to Verizon as I was asked to. I came in at 8:47 at the Verizon Porter Ranch. I was approached by an employee and asked what can I do for you sir. I said "I was told to come back to download my information to my phone, that it's simple and anyone can do it." They refused to help me. I've worked in retail. If a customer walks in before the doors are closed, I'll help them to their satisfaction. Maybe I should have started the conversation with "I need a protective case and a external power source." I really wanted to buy them but being so disappointed I didn't think about it. I don't blame the employees. I blame the management. I was told Ms Torres runs this store. Ms Torres if you're here to just pick up a check. There is plenty of people who can run this Verizon store efficiently and pleasantly. I'm walking over to Walmart to see if they have cases and a power source for my phone. It's a real shame when you sink so much money into a business and they make no effort to help you. I have been with Verizon for more than 10 year with two phones and pay over $120 a month. Shame! read more

I upgraded 3 phones and took them up on free tablets w/$10 month fee on each. I paid all taxes and fees in store. No word from the associate about activation fee. I was surprised to find $35x2 on my next bill. Called customer support only to be on hold for 1 hour. They finally connected me to the store, where the manger just said I was out of luck. They did nothing for me. read more

Yesterday I went to verizon porter ranch to ask for help activating my new iPhone 6. The young woman was cheerful to begin with and soon got downright rude when I asked too many questions.. Actually I had trouble hearing her due to the unbelievably horrible LOUD hard rock music playing on the store sound system. I couldn't stand it and couldn't wait to get the hell outa there!!!! Gheesh!!! What? All of your customers are idiot teenagers?? I think not. Ps I took my iPhone and went home and figured it all out by myself..... In the peace and quiet. I will never go there anymore.... I will go to the Apple Store..... read more

I just spent TWO HOURS at their store in Porter Ranch. All I wanted was to (reluctantly) upgrade to a "free" smartphone. First, there was a 30 minute wait to get help. Then the "Rep", Lucy gave me information on a few different phones. I chose the iPhone5. When attempting to transfer my Contacts, Lucy, or the technician in the backroom, wiped-out EVERYTHING on my current phone, Then Lucy proceeded to deny that they did anything. My phone was perfectly fine before it went into the backroom. But when she returned with it, there were no Contacts, no Messages, even the display was different! I thought it best to calm down before I called the store and spoke with the manager. Later I did call the store, SEVERAL TIMES, but nobody answers the phone, and I am calling the number on the receipt, 818-363-5854. Right now I am hating Verizon, their customer service, and their incompetence. read more

I got a serious case of bait and switch when I called Verizon to bundle my existing internet service with cable. I was quoted a price that was lower than what I was paying with my satellite company. Unfortunately, the salesperson didn't tell me about the $20 per month receiver rental or the 2 year contract. Surprise, surprise. I'm now paying MORE for my Verizon bundle than I was paying for internet and cable. The customer service representatives were polite but not at all helpful. I regret calling Verizon and asked to have my contract cancelled as soon as the contract ends. I wish I had read the Yelp reviews before I called Verizon. I NEVER would have called them in the first place. THE SALES PEOPLE ARE DECEPTIVE!!! STAY AWAY!!! read more