Had to go with my daughter to get a upgrade to a new phone for her. I told the gentleman I didn't want to change plans or hear about anything new, I only had a few minutes. He totally respected that and got us in and out quickly and no big "sales pitch" Thanks Verizon, sometimes we just need space. read more

Awful customer relations. Long time Verizon customer with 2 Verizon cell phones. Got intrigued in switching my AT&T land lines to Verizon Wireless as they were offering a deal if I switched my AT&T 3 land lines to a "business account" saving me a lot of money. Made an appointment and came back. Took almost 2 hours to have them figure out how to do so and sign paperwork. Johnny Palomo (I was told was the specialist for this), handled most of the transaction. I told him, very clearly, that I didn't want the service switched until we returned from a week vacation. He assured me nothing would be done till he came to my home and did the installation personally the next week. Upon our return, we discovered that 2 of our 3 AT&T lines were dead. Called AT&T and were told that the lines were taken by Verizon a week prior, (the day I signed the paperwork). Called Verizon and told the same, Johnny Palomo evidently processed the switch that day against my very clear instructions. They said I had to go back to the store to figure out. Went back to the store and canceled all agreed to switch, as they jumped the gun and I was without my ATT service. Took at least 5 or 6 calls to both Verizon and ATT to get this mess figured out, and 2 weeks without service. Verizon really messed me up for about 2 weeks with no service. Seems you have to demand to ask to ask for the 'Customer Service Escalation Department". Verizon had a "Port Indicator" set wrong and ATT could not get my numbers back, till I finally got to the right department. In the meantime Im getting flooded with paper and bills from Verizon welcoming me to the program. What a mess. My advice---dont do it! read more

Verizon Is a very bad company!!! I Had so many issues go wrong with my experience... its been two weeks n I wish I had never had sign a two year contract with them... my sale associate was very shady he told me n I have a witness that I would get 4 MG for my phone n 4 MG with my MIFI for 130$... n now after I used up all my data on my MIFI n was trying to figure out how to use the data on my phone I found out that there is no such of plan... I only get 4 MG to share with both lines... I'M REALLY SAD NOW EVERYDAY I LOOK AT MY PHONE N I AM MISERABLE REMINDED HOW I WAS DECEITED N SCAMMED.. DONT LET THIS HAPPEN TO U PLEASE STAY AWAY FROM THIS STORE N COMPANY CAUSE TECH SUPPORT WONT DO ANYTHING FOR U EITHER!!!!... the sale associate didn't set up my phone line correctly I had to deal with both side of the phone company for two days fixing whatever was wrong with the port... I never had to deal with that before with other company... the sale associate charged me for insurance which I never get n I so happenly found that out yesterday.. he said there was a promotion where he would waive both activation fees and he didn't.. I had to call the store n they only honored one off... I didn't get any receipts or breakdown of my plan, they said it would be emailed to me.... I in good faith tOOK THIS man by his word and now am finding out that im stuck in a two year contract getting half of what was agreed.. n there nothing that Verizon is doing for me or the store...I have so much more issues like my rebate on my wifi expired ten days before I even bought it n I was promised a rebate n no one told me I needed the box to get it... JUST STAY AWAY I BEGGING N PLEADING... WHOwould of thought after living in this community for 18 years i'd be scammed by a local Verizon store... :( p.s that one star was selected just to send this message thru!!! read more

I work with people very day in my field and always do my best to make my clients happy with their service. I went in there today to purchase a new iPhone and iPad. We were there to get a new iPad for my daughter, today is her birthday. I told the gentlemen what information I was given over the phone by a representative from Verizon. He told me it was wrong and to call back and tell the girl she lied to me. I could not believe he was telling me someone was lying from his company and to call and tell her the same. I then told him the offer I was given and he proceeded to tell me "that ended yesterday, so this is what I have". You can add a new iPhone to the account. Um I was not there to add a new iPhone to the account. I already have 5 lines with Verizon. He was so unprofessional and short with me. I left that store and will never return to that store. Went down to Best Buy and got a much better deal. read more

Wow, I had the most awful experience at this Verizon store. I have been a Verizon customer for many years and have lived all over the country and have never experienced anything like this. I was in to get new phones for my kids and the woman who was helping me wasted almost 2.5 hours trying to sell me products that I didn't want and we even deceitful about Verizon's pricing and plans. It was unbelievable. I will never return to that location. read more

I was in there about a month ago and was so disappointed to find out that Jeff had moved to the Crestwood store and it was like pulling teeth to find out he was there. Last time I was there he saved me from leaving for sprint where I had vowed never to return to the Orland Store because the reps were never helpful and I always had to wait too long and the parking is horrible. I just want everyone know to go to the Crestwood store to get great service and ask for Jeff. I now go 10 miles out of my way and pass 2 Verizon's to go there. read more

They screwed us around for 3 days added things to our bill that they told us was free. Switched our plan after we told the 20 times that is not the plan we wanted the mrg. was insulting when we complained to him. I will never go in that store again read more

Ana was very helpful and informative with the upgrade of my phone. Very good service!

Huge thanks to Patrick, Jeremy and Christopher for helping me get my mother in-law's tablet added to my account. This is a Verizon corporate store and I should have started here vs. going to an independent store. They were great at troubleshooting my problems and it took awhile but they got it working! I'll be back to upgrade in a few weeks. read more

Have always gone to this Verizon store for all of my phones. Went to this store to update to the new iPhone. It was the worst experience that I have ever had. The sales/service people were not helpful, ignored us and another customer. We waited for over 15 minutes while the employees played with yo-yo's and took customers who walked in. We approached the desk and inquired about another Verizon store that would take care of us. Their answer was that we were next on the list. After being ignored we decided to take our business to another Verizon store. Will never go back to this store again. read more

Horrible customer service. Majority of the staff were messing around with each other and playing games on their phones. The man working on my phone screwed up the set up and we had to go back for the second time that day. Will never return to this location. read more

Horrible experience put in a complaint with Verizon hopefully they revoke these peoples license to own a store. I could write a book about everything that went wrong but I am just telling you DO NOT GO TO THIS STORE!!! If a manager is reading this review I would be surprised as I am pretty sure the only thing they know how to do is turn on the lights. They sell 500$ phones like they are selling a pair of $10 dollar shoes. Verizon if you see this the only reason they sell a lot of phones is location but changes need to be made as the service will cause you to loose customers. read more

I've had good and poor customer service at this location in 6 years. Johnny P helped me today. He has a freindly personality, was helpful and knowledgeable. He saved me money in the long run. Giving the store another shot was a very pleasant surprise. read more

Very poor customer service. Manager Jeremy is the absolute worst!! If what you are looking for is consideration for Verizon loyalty forget about it!!!! read more

Great service. Needed help with my iPhone because it wasn't working and they fixed the problem within 4/5 minutes. I was assisted by Ana, would recommend her service to anyone with any technical problems. A+++ for the speedy service. Will be back soon. read more

This Verizon Wireless is not helpful.... at all!!! i came in to upgrade my phone waited about 25 minutes until someone actually came up to me and asked if needed help than i asked a man to help me he said "my shift just ended so im going to have another associate help you" that other associate was rude and not helpful at all...... than we asked the manager for help and he said he was busy could not help us.. so we went out with no phone upgrade very very rude and disrespectful employees nothing but bad experiences with this store!!! read more

Employees are trained to hustle, upsell and bait and switch. All I wanted was a new phone and new service. After they totally confused me with 5 different options , they ended up giving me a "free" phone case that actually cost $98. They used my credit for my old phone which was provided in the form of a gift card, told me that the case was part of my bundle, and then used my gift card to buy a $98 phone case. I called Verizon, they told me my sales associate would call me. Six hours later I walked in the store and my sales associate was standing around talking to the other sales associate and told me he was going to call me. When I explained the problem, the manager looked at me like I had five heads and told me that I had "misunderstood", The store is full of hustling salespeople who are trained to find a way to get your money without you figuring it out until later. I will never go there again. read more

I went into the store because out of the blue my phone went completely blank....could not see the screen what-so-ever...no incoming calls, no texts...nothing. When I dialed *611 to speak to a represenative they told me that i needed to bring it into the store to have a technician look at it. I asked her which store located near me would be the best to go to, she gave me the adddress of the store & then put me on hold to call the store & speak to the manager to let them know my problem & to tell them I was on my way in. She came back on the line to tell me that they were expecting me & the managers name was Tom. I immediately left my house to go to the store. When I got there there was no one who worked there named Tom. How conveinent. Then they told me that I could use my insurance & pay $50 for another phone because they did not have my phone in stock at the store. So I told them to call another store & find out where another phone like mine was at & then I would go there to pick it up. They then informed me that they are in the process of phazing my phone out & no other store will have one. Now my phone was not some ancient phone....it was a motorola razor....one of the most popular phones ever made. So they sent me to another store that claimed that they had one razor left....I immediately went there. When I was there they told me that I could have a refurbished razor without a battery & without a back to hold the battery on. Now, what am I going to do with a phone with no battery? Or a battery holder? I then told them that I am not paying for a new battery or back to that phone because it was not my fault that my phone's screen went blank therefore I should not have to pay for it. He then repeated to me that I needed to pay for another battery & a back....which I then repeated that it was not my fault that it broke in the first place & I should not have to pay. So this uneducated idiot tried to word the same statement in a different way to me thinking my response wold be "Ohhhhhh, okay, I get it now....ring me up a new battery & a back." But instead I replied 'You must not be understanding me when I tell you that I will not be paying for anything today!' He then told me that I needed to go to another store & they would give me a brand new razor for no cost to me. Now this is the third store that I would be traveling to.....with the price of gas way over $4....By the time I got to the third store I was LIVID!!!!! When I got there the manager told me that they no longer carried razors anymore & I went BAZURK! The manager told me that she would not continue talking to me until I calmed down. So gritting thru my teeth so I didn't punch this woman in the face I tried to tell her my dilema. She told me that they could give me another phone but it would not be a razor & the only colors it came in were red or purple. So I screamed 'Gimme the fucking purple one!" She then proceeded to tell me that she could not transfer my phone numbers because the phone book trensferer was not working! So now I had a phone with absolutely nobodys numbers & because I always just pull up the name & hit send... I did not have anyone's numbers memorized. I had over 250 numbers stored in my phone that i had now lost. Unfortunately I still have a contract with them for 1 more year!!!!!! read more