am having an issue with the AT&T New Independência store, where I have been receiving improper…read morecharges for the past six months. The former manager, Alejandro, was unable to resolve it. I have already spoken with two staff members, Igor and another employee whose name I do not recall. They were supposed to pass on my dissatisfaction to the new store manager, Osiris, but it seems they have not conveyed the information, and the manager has not contacted me. I still have this open issue; I remain with the problem unresolved, and no one has contacted me so far to solve it. I am being harmed by this, and I am not receiving the standard attention I would expect as a customer. I want to highlight my dissatisfaction with the company in question.

Chris and Yonel helped me for over an hour after closing to get my service squared away. We were on…read morethe phone with AT&T customer service for at least an hour before anyone picked up...then another 40 minuite waite. The store was exceptionally helpful, but AT&T helpline is the worst i have ever encountered with any company. However, both Chris and Yonel were very understanding and helped me get the 37.00 internet deal that was about to expire that day. Both employees were very knowledgeable and understanding willing to go above and beyond to help you get you the correct service.

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Very good customer service , and fast. He told me my iphone may be beyond repair because it had…read morebeen dropped from high up .... Then had it fixed in less then ten minutes with a new screen and didn't charge extra for missing screws. 100% recommend to anyone to come here !

I found this place on offer up because they offer new phones at a fair monthly price. The staff was…read moresuper nice and the services was quick and fast. They have a variety of products and electronics, the store was well organized with everything in place. I will definitely be back for another phone. HIGHLY RECOMMENDED!!

I brought my phone to them to be fixed and had to return here 6 times because of issues that were…read morecreated by the guy who supposedly fixed my phone. My phone started having issues that weren't there before. He kept trying but everyday it was an issue. I was fed up and he offered to sell me a phone. Sell me a phone after you destroyed mine???? I will never return or refer anyone to iwireless. ​

We have been using the cell phone service long time, I called in May trying to save money and one…read moreCustomer Service Rep. changed my plan telling me it doesn't affect the current plan only hot spot than we didn't use, also she said didn't affect the free text message and rooming in Latin America. Long story short she lye, my plan it was totally different, so I call in June when I received my bill and talked with a Rep. again, and asked him to change the way I asked for, he said he will change that and this month I received and increased of $100 in one of my lines. Called again and I asked to be transfer to a supervisor, her name Lisa Leon, that she didn't even help, after 20 minutes of waiting she said I changed my plan, and I accept the changes she did... she didn't even stop talking when I try to talk. She doesn't event try to help only talk and talk. I asked for the recorded to be sent to my email and her answer it was go to the office and asked for..... that was the answer of that person. How that person is a supervisor when her customer service is the worse. Remember asked for another person to be really help.

Very clean store with incredibly professional employees! This will always be my go-to location…read morewhenever I need assistance with my AT&T account.

I have to say this is the best MetroPCS I've ever been to the people behind the counter are always…read morefriendly and helpful even if you come in late like I did to pay a bill like a dummy Sebastian you're the best

From the owner: Switch today & enjoy America's largest 5G network.read more

Took my brother in law there to change his phone. He had visited another location and they were so…read morerude, he walked out. JJ was so nice at this location, not only did my brother in law get a new phone, but I switched carriers! Definitely recommend this location and JJ!

PLEASE DON'T GO HERE!!! THIEVES!!!!…read more The worst experience I've ever had at a store. Came in for an insurance/warranty replacement and they refused 2 times to replace my phone. First time they claimed the report was done incorrectly, they created a second report and the employee told me, ill make sure to mark it as totally damaged for you? What does that even mean? The phone was already damaged! Second time, they still say the report was done incorrectly and this time they are the ones that actually wrote it! Steve the manager is a narcissistic a hole surrounded by employees that have been told to lie and cheat. Just while I was wait, I heard at least 5 different stories on how this store has ripped people off and they were there fighting. One returned items to this store and store never processed it and this person was being charged for months. No resolution and wanted to open a 3rd ticket. I am not with this company all based on this one store. I'm happily a Verizon customer. They are definitely doing shady business at this location and I would strongly recommend T-MOBILE Corp to investigate. Enjoy the 2 phones you have now kept from our insurance claim.....

Horrible service. Horrible sales reps. Completely unhelpful…read more T-Mobile is absolute garbage This location ordered me a replacement phone, I waited 3 days, and then refused to fulfill the replacement. "Just doing my job" is a convenient way to not actually do your job Embarrassing how terrible the team at this location truly is.

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

The back glass on my iPhone cracked and I came to the Geek Squad as a walk-in. I have AppleCare One…read moreand it only cost me $30 for a repair. They repaired my phone within 2 hours and I had it back the same day, but when I got home I noticed in my settings that it said the glass wasn't configured with my phone and it couldn't be done because I was on the iOS beta program which was stopping it. So I brought it back and they tried updating it in all the ways they could but unfortunately it couldn't be done. So they ordered another back glass for me free of charge, and decided to re-do the repair. Geek Squad Specialist DC helped me through the entire process and didn't stop helping me until my phone was fully fixed and updated. Amazing customer service from him.

I rarely write reviews like this, but after this experience, I will NEVER purchase an appliance…read morefrom Best Buy again. I purchased an appliance from Best Buy with delivery and installation. Their team installed it incorrectly, which caused WATER TO LEAK INTO MY HOME. To their credit, Best Buy sent a technician who was able to come to my house and correct the improper installation. However, after using the machine, I decided I was not satisfied with it and requested a return. That is when this entire nightmare started. Best Buy scheduled the pickup between 3:00 PM and 7:00 PM. I arranged my day around THEIR scheduled time frame. Then I was told that the pickup team had come BEFORE 3:00 PM, knocked on my door, and no one answered. That was simply not true. I have cameras at my home, so I checked and confronted them about it. No one came to my door. The story then changed. I was told that the pickup team could not get through my gated community. So which one was it? Did they knock on my door and no one answered, or were they unable to get through the gate? And that explanation makes even less sense because BOTH Best Buy's original delivery team AND the technician they later sent were able to enter my community without any problem. My community allows delivery drivers, technicians, and service providers to enter. But the most unbelievable part happened next. At approximately 3:45 PM, while I was still on the phone trying to resolve this, I was told there were NO MORE TEAMS AVAILABLE because everyone had already returned to the warehouse. My scheduled pickup window was 3:00-7:00 PM. How can all of your pickup teams already be back at the warehouse approximately 45 minutes into a FOUR-HOUR pickup window that BEST BUY scheduled? The call itself lasted exactly 46 minutes, meaning I was already dealing with this issue almost immediately after my scheduled window began. Yet somehow there was already nobody available to honor the appointment. Instead of fixing the problem, I was told I would have to reschedule. Then I was told I couldn't even reschedule during that call because their system needed to "update." Update what? The appliance is still sitting in my house. After 46 minutes on the phone, the representative, TJ, transferred me to his supervisor, Jeremy. I expected a supervisor to finally help resolve the situation. Instead, Jeremy was rude and DISCONNECTED THE CALL ON ME. Unbelievable. So now I have no choice but to wait for their mysterious "update" before I can even reschedule a pickup that Best Buy failed to complete in the first place. TJ told me he would call me the following day, so we'll see if that actually happens. This entire experience has been one contradiction after another: improper installation that caused a water leak in my home, a missed pickup during THEIR scheduled window, a claim that someone knocked on my door when my cameras show otherwise, followed by a completely different claim that they couldn't enter the community, followed by being told that all teams had already returned to the warehouse less than an hour into my scheduled pickup window, and finally a supervisor hanging up on me. The amount of time and frustration involved in simply buying and returning an appliance is ridiculous. Never again. I have purchased appliances from Lowe's before and have NEVER experienced anything remotely like this. After this experience, I know exactly where I'll be taking my business in the future -- and it will not be Best Buy.