No greeting, Workers were talking with other customer... the guy stared at me and didn't say…read moreanything. very unwelcoming

Both my boyfriend and I needed new phones and Caleb was our guy! From start to finish Caleb was…read moreknowledgable, courteous, and great with other customers as he would greet every person walking through the door with, " Welcome in".Caleb would help other customers if it was during our downtime of waiting for things like "port overs" and many customers took notice. He explained and reexplained anything we needed at anytime. Caleb was never pushy, made sure all current deals ( military carried over) were on the account. HE DEF SHOULD BE RECOGNIZED ...... AND BE IN LINE FOR PROMOTION ( Great future management)!!!! Good workers and great customer service is hard to find!! Thanks Caleb!

Bust! No response, no customer service Was a customer for 12…read moreyears, & never a late payment, & this is how they treat people. I would be surprised after the last year's operating methods, if they aren't already gone. If not, they should be. After close to 10days without a service, I finally got through & they hung up on me, because of clearly not having the staff to deal with their incompetence, & the complaints flooding in because of it. Don't! Ever!

I have had SpeedConnect for about a year now living in Rimrock/Camp Verde Az. area being on the…read more"unlimited plan", and also being in a quasi rural area albeit beautiful I have grown accustom to periodic outages, always trying to tolerate them with high desert mountain grace. To date this company has never adjusted a bill for any outages and always asked for full payment of any bill, it has never offered or created communications on repair times when off line for me that I can find, and on two occasions denied its outages ever happened at all, only when I pressed the point once being miffed did the company finally admitted to "issues beyond their control". For a communications/data company their bedside manner so far really sucks, the lack of informed honest communication is stark, akin to a space vacuum that will kill all cognitive patience. When you call them you are told that there is no time line for repair? In fact that time line is referenced on the phone by recording as "indefinite"? When I called billing, I was told the bill and the amounts on it when the system was back "on line" operationally would not be automatically adjusted, I would be required to call back to ask for any credit, and that currently the bill needs to be paid to which I have agreed temporarily. That call was pleasant and professional. Technical support has no real help as well and reaching out to them for a timeline was mired by an awkward conversational smoke screen with a intelligent young and somewhat pleasant lady that was truly impressive, her ability to correct me on three points of their operations quickly offered but could not offer any real help for any even vague timeline, They have now been off line for more than a week. Exploring their website offers a zero sum in communications I need, as does the news letters except for the usual "we are great" capitalist propaganda, this accompanied by those paid smiling satisfied faces plastered all over any site. If this was a complicated upgrade it could/ would be tolerable, that requested asked for wait time o.k. relying on real honest communications from time to time really appreciated. It could be an understandable ask by any company in this rapidly changing internet cut throat world with bad actors always trying to ruin your business. This same situation which I am in currently in also presented itself and in this exact way with another defunct local service provider of the past, that was named CommSPEED in my area. (I was a customer 10 years) about the time when the SpeedConnect / CommSPEED merger of 2014, occurred... Now of course a distant memory to many here. For me the echo from that remembered past is as equally offensive a debacle regarding that bygone company CommSPEED and experienced again in kind, for me, it reverberates again among these red rock canyons here in Arizona accompanied by stoic corporate impersonal silence. Good thing I am a senior now and in good health, I can remember when there are connected histories to speak about as my aging mind wanders sitting here waiting on my rocking chair in silent recollection...Watching desert sunrises and sunsets my entertainment now. Scot

Awesome service. They were really able to help me out and answer all my questions. Staff was very…read morefriendly.

This company goes above and beyond for their customers and they simplified the process. I'm so glad…read morewe hired them, so I feel it's my duty as a happy customer to refer any & everyone that needs a premium satellite tv provider. Sales manager Stephen was a pleasure to deal with & the installer Mike knows what he's doing, he had everything up & running in no time. Thanks guys for excellent work!

Can never talk to live person. 4 days now without internet, was was scheduled today, didn't show…read moreup. They can't reschedule for tomorrow because ticket is not closed yet. Unbelievable. They don't care, no customer service.

Worst services I have had it for two weeks and its out more…read morethan on. Everyday my daughter loses it while doing school work. The cutomer Service what a joke.Working from home is not an excuse for rude and unhelpful customer service. I am cancling and going with Dish or Direct. My neighbors are as well that 7 people on one street cancling this terrible unreliabile product I pay alot for. Do not use them

After paying to have internet equipment installed, I remember calling a few weeks later, to ask if…read morethe service could be placed on a vacation hold. My plans changed and I wasn't going to be there for several months. Months later I called and was informed that a vacation hold was not placed on the account. I've been automatically charged every month for service that I have not used at all. The rep I spoke with told me that he would discuss with the owner and get back to me. A couple weeks later I made a follow up call because no one answered my inquiry. The owner himself confirmed that there had not been any data usage since one week after installation. I asked again to have the service placed on hold and requested a retroactive credit. The owner "checked" his phone records and could not find my initial call to them. My response was that I did not remember what phone I called him from. I then asked if he would extend a courtesy credit for an amount he deemed appropriate. What surprised me is that the owner himself was not willing to give me even one months credit. What's worse, is that he never got back to me. A small gesture would have gone a long way. A classic case of being penny wise and pound foolish. With this attitude, a company like Starlink will eventually put them out of business. I will pay a premium for good service and be loyal to a company that demonstrates appreciation for my business. I also will not think twice to change carriers, if the service I'm getting is mediocre.

I do NOT recommend Bolt Internet Service. Their service is "Out of Service" far too often. Today it…read morehas been "Out of Service" for 24 hours and counting. When you call them to report a problem, all you get is a recording. If you leave messages, they do not get back to you with an update. I pay $150 per month, and they can't provide a good reliable product, and there is no customer service to go to for help or to report a problem. Robert Freeman Prescott AZ

I give 5 stars because of a wonderful, caring young man named Kaeden who not only listened but…read moreactually followed through. Over one week period I spoke with several who were nice but accomplished nothing. Kaeden apologized for the horrible experience we were having and 6 hours later we are hooked up! If it weren't for Kaiden, one star would have been difficult to give!!!

OMGGGG! I am new to the area and was HIGHLY recommended to Sparklight. I went into the office to…read morepick up my equipment to find one person working. There were 5 people ahead of me and each person took about 10 minutes to be helped. I was there for over a 1/2 hour to PICK UP EQUIPMENT. This company has ZERO respect for anyone's time. When I got home, I realized how unacceptable this was and I took the equipment back unused, I ran into the same issue. They have 2 desks in the front office, but in their mind people can simply wait for one person to help them. Oh, and unapologetic for any of it... Apparently, they feel superior (lots of people recommend them) and don't need to work for anyone's hard earned money. If you can get T-Mobile get T-Mobile... If you can get ANY other Internet, do it. JUST TAKE A BIG PASS ON SPARKLIGHT!

Commspeed is synonymous with a swear word in my household. I was forced to use them for three long…read moreyears because no one offered cable internet service to my somewhat rural area. The speed itself was appalling, forget watching Netflix or Hulu. It would only stream for a couple of seconds before it would stall and have to be restarted. Extremely frustrating. My iMac was constantly dropped, if I left it idle while I went to get a glass of water when I came back I would have to restart the internet connection. The slightest breeze would knock the connection out entirely, to say nothing of any actual inclement weather. The service constantly went down because of problems with "up-line providers" and "towers". Commspeed technical support claimed the problem was on my end for awhile, so I power cycled my modem and router countless times, moved the router, my Playstation, Wii and DVD player higher, lower, here, there and everywhere in an effort to catch the "optimal" signal. I replaced my router twice. They finally came out and mumbled about this and that problem for two hours while rummaging under my desk with, again, no lasting improvement. At long last Bolt Internet came to my area. I switched and "my" problems vanished, I have been very happy with their service.

Worst internet service EVER! $60/month for speeds that NEVER exceed 3 mbps!! We have called &…read morecalled & called & called! They've come out twice to reposition our little "dish thing" (which was their answer to our crappy reception to begin with), and we might see a mild improvement for a few days, then instant crap! We turned off satellite, cable & the works, because the expense was simply too much. The only TV we watch is Hulu, Netflix or Amazon Prime. I also work from home & need reliable internet to do that. Yup, it's a big fat joke! And, of course, when you NEED support, it doesn't exist! So, in the evenings, when you can COUNT on it going out from 6-10 pm nightly, and all day on the weekends (because, of course, everyone is home & the towers are overloaded), there is absolutely NO tech support! In fact, when we called to inform them that we are switching to another company, they laughed at my husband & said that we'll never see more than 30 Mbps. Well, 30 Mbps would be BLAZING fast compared to CommSpeed!! Or, should I say, SlowSpeed. It's not worth it! Run. Screaming! Try Mile High Networks, Cable One or any satellite company first.