The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Went in for my appointment on 07/25 at noon because my wifi has been disconnecting randomly for the…read morepast few weeks. Tae'vion helped me, heard me out and before I even needed to go into further detail, he offered me an updated router/modem (I had the old dusty black one from 4+ years ago). Whole thing was easy and I got the help I needed. Anyone who is complaining about customer service or wait times - please give these people some grace. We're all going through things. Set up an appointment next time and there should be less to whine about.

I canceled my service at the beginning of last May, and they told me it would be canceled and…read moreeverything was taken care of. Then I got a notification about a past due bill in June. They were still trying to charge me. So I went in and told them about how I already canceled, and they couldn't help me and just told me to call the number. What kind of customer service is that by the way? "Sorry; we're useless. Just call the robot." So I did and again they told me my bill would be clear and I'd actually be getting a refund. Now another month has gone by, no refund, and they're still telling me I have a past due bill. Unbelievable. I will NEVER use xfinity again. Unparalleled horrible canceling experience. No other subscription service has a cancellation process this abusive, not even close. If I was rich I'd hire a lawyer and Sue them.

That asked me what kind of service I needed. I told them what I needed and never heard back.read more

From the owner: Installers of Security Camera Trailers, WiFi Hotspots, Internet/Ethernet cables, Camera, Security,…read moreand Access Control systems for homes and businesses, network engineering, as well as Dash Cameras and Kill Switches for vehicles. Contact us today for a consultation!

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

Worst customer service ever...and I mean ever. I decided I wanted more out of my carrier, so I…read moreshopped around. I wasn't against t-mobile, but I switched to verizon because they treated me better. I had a 4 phones lines. Mine, My Oldest Son, and my other son and daughter who live in Pennsylvania. My two kids who lived in PA, were 19 and 20, and wanted to get on their own account. So In December 2024, they left for Verizon. I switched to Verizon myself with my oldest son and his fiance back in Minnesota. This is when the nightmare began. My kids phones were all paid off, and so was my sons fiance. I still owed money on mine, so they wouldn't unlock my phone. My son and his fiance had zero problem. Their phones worked immediately. It took me a month to pay my phone off. When I did, they said it would take 72 hours to unlock my phone to complete the switch to verizon. 72 hours came and left, and my phone was still locked. I made a few trips into the Maplewood T-Mobile store for assistance. After voicing my displeasure, the clerk got a temporary unlocking on my phone. So for a month, I was on Verizon with my phone. Now let me be clear, my phone was entirely paid off at this point, but T-Mobile relocked my phone, and is prohibiting me from using it. My phone, My paid off phone T-Mobile has hijacked it, and won't let me use it...and They will not help me. Does T-Mobile have to be so butt hurt I left? Is anybody else going through this? I just want to use my phone...but T-mobile isn't letting me. POOR CUSTOMER SERVICE!!! (I put a one star only because yelp will not let me put zero)

One of our Verizon phones stopped working and we could not get a phone call from Verizon to stay on…read morethe line. So we decided to change our phone carrier. We entered the store at 10:00 AM when it opened and we had to wait about an hour before we were served; but when we were finally served by John it was an absolutely enjoyable experience. He was so good at small talk, and he was so funny. And even when he wasn't funny he thought he was funny which made it funny. We bonded over the two hours it took to transfer and we left with phones that were working, which was the most important part. I'll only ask for John at this store and cross my fingers he's available!

Comcast is a terrible company. Problems with WiFi for 3 mos. that they haven't fixed despite my…read morefiling a complaint with the FCC. Their wire replacement fix lasted one week and nothing but problems since. Their customer service is located in the Philippines, and many staff barely speak understandable English and are programmed to only handle issues a certain way. I've had ongoing problems with their cable tv service and have filed many complaints with the City of St. Paul which is the ONLY way I get cable attended to. However, the City doesn't handle internet complaints. When a member of the executive repair staff calls, they tell me to contact them whenever there's a problem in the future. They NEVER return phone calls or fix problems when I leave a detailed voice mail. I wouldn't recommend Comcast to anyone.

Comcast management in marketing are very dishonest. I am the manager for a print shop in Manitowoc…read moreWisconsin. A Marketing manager from Comcast Brooklyn Simpson presented a order to be printed for comcast. She made it sound she was representing a local office, when in fact it was for Saint Paul Minnesota. Order was done 7/22/2025. She keeps on telling me payment has been cleared. she is out rite lying and misrepresenting comcast. Is this the way you want to deal with a company that hires crooks. She leafed when she told me she is in Minnesota. Do you want your accounts handled by people like this.

This is a fake site / address. South Saint Paul internet.com goes right to Century Link, which is…read moreexpensive and not that great in our area. Are there any other internet providers in W. St. Paul??

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!