I have so many things to say.... But in summary, this Verizon is the reason why I will be leaving Verizon. The final nail in the coffin, as Verizon has been nothing but an expensive headache for years now. My phone broke. I came in and was told the cheapest way to proceed was to add a line. My bill was to "never exceed $350" and that was it. Two month later I have a bill for $1600. They called customer service for me & customer service said there's nothing they can do, so the store apologized. How can you lie, this is peoples money you are messing with? Not only that but my bill is back to $700 this month. And I know once I go in it'll be the same result. Doing anything in my power to get out of Verizon. All scams and customer service won't even help you for issues. Also the line is here at least an hour or two each time I go. Never a good experience. read more

Received one of my phones (Samsung Flip 7) via delivery; it was a defective batch. Went to exchange it at this location; I was the first in line when they open at 10am. Was immediately greeted and helped. Ian was great; he was patient and completed the exchange. We ran Into an issue while exchanging the new phone but everything was done within 45 minutes. If there was no issue, I would been in and out of the store in less than 10 minutes. Very clean and tidy store, multiple staff on duty and great location in Mission Valley. read more

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I can see why this store has such poor reviews. Came here 3/4 after work at 5pm. I bought my phone here and had a good experience. I had them transfer all my information from my old phone to the new one. I noticed a few weeks later that it was glitching out which I (and my husband) thought was due to the transfer of info, so we came back to the store where I bought my phone. Thought that made sense. So...we added our name to the queue and waited our turn. After an hour I got called. The woman that walked over had ZERO customer service. As I was explaining the situation she had a blank expression and finally my husband chimed in and the only thing she said is: did you got to the Apple Store. Not a hi, thanks for waiting, how can I help you? I get that according to her we were in the wrong place but there is a way to say it nicely. Seriously just a rude lady. I know it is the end of the day but come on. I've worked retail and sometimes it's not fun but you have to be cordial. So, we will be going to the Apple Store. Management should really work on training their employees or maybe it's just her. The other folks there seemed to be smiling and nice. But that one person can ruin the whole feel of a store and the customer's experience. She was the only lady working with customers this evening. read more

Switching services from T-Mobile for the whole family and was helped by both Gerardo and Sean. Both were excellent helping us out, great customer service. Got us in and out. Much appreciated! Thank you! read more

I've been a Verizon customer for over 20 years, and I've never been this disappointed. My bill suddenly went up $20 every month, so I called to find out why. The agent told me they would "expedite" my call, but instead I was put on hold for over 3 hours and 10 minutes--I actually had to sit through the last hour while out at dinner with friends who couldn't believe what I was dealing with. When I finally gave up and called back the next day, I was on hold for another 30 minutes. I spoke with a supervisor named Linda, who offered me nothing more than the same $30 credit I OFFERED the day before in 1st 5 minutes of the call. and absolutely no explanation for the price increase. I asked her to escalate to her manager, and she refused to give the manager's name and said she could do nothing further. After a combined 4+ hours on hold, this is completely unacceptable--especially after being a loyal customer for two decades. I'm attaching a screenshot of my call time to show how bad this was. If Verizon can't fix this and treat long-time customers with respect, I'll be switching my wireless, internet, and home services to another provider. I hear mint mobile is way better and cheaper Do better, Verizon. read more

Verizon - Click ON the picture to see- hold time - Mobile Phones Near Me - San Diego, California

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They dont match price from the online verizon store to their actual store price. Thats crazy

Verizon has become the worst customer service provider. They have shipped all their customer service overseas to people who barely speak English and don't understand the customer needs here in US. 3rd world people giving 3rd world customer service. While Verizon is the most expensive provider in the US. Verizon has become an amazing disappointment and rip off. Yelp needs to add negative stars for horrible businesses like Verizon. read more

Bought a router so my hospitalized wife could work from her bed. The employee promised repeatedly that I could get a full refund if I returned it within a few days. The signal on the Hotspot was horrible, so she couldn't use it. I immediately came to return it and they charged me a returning fee that was the same price as what I had spent -- sneaky way of promising refunds and then not fulfilling them. I feel taken advantage of and can't believe how many hidden fees they have and how boldly I heard them obscure costs while working with customers. Beware of hidden fees. They won't tell you straight and will bend the numbers to sound good (this goes for opening a line too, which includes activation fees they won't tell you about until you get your first bill). If you are the employee that buttered me up for an hour while I opened up to you about my family's situation, and got me to make this purchase and open a line on top of it: why? read more

Waited probably 45 minutes for a condescending short chubby scruffy Asian dude that works nights was trying to pull a fast one on me and tried to pump his numbers up and push an upgrade through without confirming anything with me. Tried to disguise a plan upgrade and a terrible trade-in as "only $6/month more" He cancelled an active trade-in on my account worth $1,100 and is now only showing up as $830 probably just so he could get credit for the upgrade. Once I recognized what he was doing, I told him that I didn't approve, and he dramatically crumpled up a piece of paper, puffed a huge sigh and said "okay, bye" and walked away. Absolute trash experience. read more

I've never had great luck at this store, but it's convenient. I had an appointment at noon to upgrade my phone. Checked in at the front, told that someone would be right with us. 20 minutes later I asked when I'd be helped. Turns out no one checked me in. After finally being seen and letting the employee know what I wanted and asking what the best deal would be in regard to potential new plans, monthly payments, etc. he went to the back. THIRTY minutes later I asked where he was. Another employee went to check in the back for him. She came back out, said nothing to me, and went to help another customer. When I approached her a few moments later she said "oh he's coming. He'll be out any second." At this point it was 50 minutes after my arrival. Finally 5 minutes later he came back out with some information about phone buying options. When I inquired about plans he looked blank, clearly forgetting I had asked about that and told me the phone options were the same either way. From there the purchasing process was quick. Maybe he was new, or there was an issue, but tell me or check in with me instead of just leaving for half an hour. Convenient or not, I won't be back. read more

This company absolutely sucks!!! zero customer service, after an hour of being transferred and an hour later, I never did get ahold of anyone. I was told when I traded my phone in for a new on, I would get a reduced monthly bill, I thought, great!! new phone and lower bill! not so, I'm now being charged $30 more than before and no one to answer why. I will plan on changing services. and in addition, they're laying off 3000 employees? This will only get worse. Not recommended!!!! read more

Worst experience ever. Nobody here can help with anything except selling you more stuff. The level of enshitification is astounding. Just go to Mint or somewhere that values you. read more

I had a great experience with Kofi who's used to work at Grossmont center .He was very professional and supportive to bring down our bill .He is the reason we switched to Verizon. read more

SHAME on Employee Robledo.. she is absolutely the rudest witch that should not be working in customer service. I came in with my elderly mom. This lady was SO rude to my mom so I went Inside to help her. This lady gave my mother and I a number that does not even work. This number is for Verizon employees she told me she can't help me I have to call this number. I tried to explain explaining very nicely. The number is listed for verizon employees and I pulled up the number on the Internet and there's other people saying that this number is for employees. 1888-866-6924. I even showed her on the Internet. This number is not working for Verizon customers. All I needed help with is my mother reported her iPhone and iPad lost so they blacklisted her devices. All I was asking for was them to be off black list since we found them. Can you please help. She said she cannot do that. She does not even know of a phone number to do that on and she doesn't have anyone that can help us. I told her we have an account with Verizon. She should be able to at least give us a phone number that works or let us speak with someone else she said no she cannot do that and she doesn't know how to help us and then she looked at me and said I can ask you to leave the store. You need to leave the store. I said .. I will gladly leave and I will speak to corporate. How ridiculous!! Employees like this is exactly why people leave Verizon and go to other companies. SHAME on you ROBLEDO. read more

Absolutely unacceptable customer service from the Mission Valley Verizon store. I showed up 25 minutes before closing after losing my phone in the ocean and simply needed a replacement SIM card--a process that typically takes less than 5 minutes. Despite the store being completely empty and multiple employees standing around doing nothing, I was met with attitude and condescension by LB, who identified as the night supervisor. LB curtly told me they wouldn't help me without an appointment, even though the store was clearly not busy. I explained the urgency of my situation, but LB doubled down with a dismissive and unprofessional tone. Instead of offering any assistance or basic courtesy, she acted like I was inconveniencing her for daring to walk in during posted business hours. This was not just poor service--it was outright rude. Thankfully, I drove 13 minutes to another Verizon location, walked in 3 minutes before their closing time, and was helped immediately--no appointment needed, no attitude, just actual customer service. Mission Valley Verizon: if you don't want to serve customers during your posted hours, then change your hours--or better yet, retrain your staff and fire this employee. read more

Single handedly the worst experience ! please stay with your current carrier , DO NOT switch over regardless of the promises they make . DONT DO IT ! trust me ! I was a TMobile customer for 5 years and for whatever crazy reason I decided to give Verizon a try - worst decision I have made thus far . Not o it has it costed me $$ but endless hours trying to solve issues over the phone . Dont do it !!!!! read more

Great service. Knowledgeable staff. Friendly. Efficient. After having a frustrating experience with ATT we decided to go back to Verizon where we had services more than 20 years. After locating a corporate store (much better than retail store) I walked in last week. I was approached by friendly and professional representative. After short wait Jorge the representative approached me. Friendly and welcoming. He made the process of switching our wireless service so seemless. He was professional, knowledgeable, and very kind. He found the best plan for us and explained everything very thoroughly. The pricing was great. He explained it and after we I saw the first bill there was no surprises. Jorge is one of the best representative I have worked with in a long time. THANK you Jorge. We had a minor issue with our daughter's phone so I had to go back to store and ask for help. Jorge was off that day so Caleb another knowledgeable and professional representative helped me and resolved the issue very quickly. What a difference in experience compared to our previous service provider (ATT). THANK you again Jorge for making this process so easy and stress free. read more

The absolute worst Verizon store and associates I have ever had to deal with. We came in to purchase 2 prepaid SIM cards. This process typically takes 15-30 minutes, from all prior experiences in the last 10 years we've done this. The associate had the numbers and SIM cards prepared, so she charged our credit card. She proceeded to work in the back room to do whatever it was she had to do. We were waiting in the store for 30 minutes before she came out to say that's she's working with support to get the SIM cards processed. Very unusual but we decided to wait as she said it wouldn't take that much longer. Another 30 minutes pass and it is ridiculous at that point on why we are waiting that long with no precise reason. The manager had to tell us that there was a problem with the SIM card system and they were not sure when it would be back up and running. We requested a refund, which they instead said the transaction would be voided. No documents were given to us for the charge or void. A few days later we see the charge actually go through so we go back to the store to ask for a refund. My mom waits in the store for AN HOUR, before someone actually helps her. And no help was actually provided! All the associate said was, call customer service. So you made my mom wait one hour just to spew some useless "help". I do not recommend coming to this location as they will make you wait and not provide any actual assistance. read more

Been a Verizon customer since 1997. Always had decent service with this store but last night was the worst. Walked in and signed in. Had two employees ask if we had an appt. One asked what we were in for. To buy a new phone. Both said someone would be with us soon. After 30 minutes and watching customers walk in and be waited on before us, we walked out. Semi apology from one of the employees. It was just weird. Not a fan of AT&T but everytime I walk in to Costco, they hit me up. Well now I'm gonna be a AT&T customer since Verizon doesn't want us any more. read more

The "manager" of this store really should be fired. After spening 2 hours on verizon chat in the morning to get my phone cellular turned back on- I was told I *HAD* to go to the store. Trying to avoid this, I went to apple and they got everything going except I had to go back to the store and get my phone reactivated- a process he said that would take 5 minutes. Arrived at the store- signed in... waited a half hour and finally the same little snot that everyone else seems to be talking about with his neck tattoos, acting like he so put out to have to work on my phone. I ask him what happened so I never have to go through this ordeal again. Couldn't tell me. So phone rep doesn't know, this guy doesn't know. I'm getting more frustrated because it looks like he's not sure what needs to happen. I ask him how I can make sure it doesn't happen in the future and I get this snarky, antagonistic comment: "I don't know what's going to happen in the future". Really, kid? I'm getting mad because I feel like I'm spinning my wheels here. It's supposed to be a quick fix. I'm asking him questions and he is pretty much ignoring me. I see the "manager" going in the back and he gives me a dirty look- I look back at him and say "can I help you?!" He tells me I need to keep it down. I'm getting angry because all I am getting from this guy is snarky non answers. Then he comes over like this is his big chance to play cop and grabs my phone and says I need to leave the store. He would not give me his name, so I went to take a picture of his nametag or whatever (it was backwards so I couldn't see his name) Then suddenly all the asleep employees woke up- and started yelling at me. The "manager" if you can call him that-- this was the most laughable excuse for someone in charge, proceeded to pull his hoodie so I could not see his face. I took a picture of him from outside with his stupid hoodie over his head like an idiot, still helping the customer. Every.single. time. I've had to come to this store, they are just slow, rude and mostly incompetent. Notice all the crappy reviews? Pull it together! How embarrassing to work at this store, with all the turnover- never see the same employees. read more

I've been a Verizon customer for years and am generally happy with their service. I want to update my old iPhone with a newer, more modern phone so I came here to get a new phone. I made it clear from the start that my only purpose here was to get a new phone. Yet I was subjected to at least a half hour of sales tactics attempting to sell me streaming services that either I already have or I don't want and will never use. I kept attempting to explain that I am here only to get a new phone and am not interested in any of the additional services the sales person kept trying to sell me. I had brought my tech savvy grandson with me to help me with any purchase and he had to witness me being subjected to the non-stop sales tactics trying to sell me things I don't want and futilely saying "no" over and over again. Final nails in the coffin: they would not let me purchase the phone outright. I was told I have to get any new phone on a monthly payment plan. Also, they wanted to charge me to transfer the data from my old phone to a new one. Realizing that Verizon's only purpose here seemed to be selling expensive, unwanted additional services, not to sell new equipment, we simply got up and walked out of the store. They never did get around to showing me any phones that I was interested in. I'll get my new phone elsewhere. UPDATE 4/11/2026: I appreciate the Business Owner replying to my review. I ended up purchasing a new iPhone 17 at the Fashion Valley Apple Store with an extremely positive experience. Even though the Apple Store was mobbed, we were assisted by a sales rep in less than a minute after we walked in. I explained what I wanted and she showed us the difference between various models - no sales pitches (I don't think they even sell streaming services). Only answering my questions about phones. I decided on the new phone which was promptly brought out. The Rep did a preliminary set up and after I paid for the phone (yes, they let you pay the full price up front), I was then escorted to the "setup" area where another helpful employee did the transfer of my old phone to the new one - no extra charge, part of the purchase. In less than a half hour, we walked out with my new phone that I paid slightly less than Verizon charges for the same model. I never felt pressured to buy anything I didn't want and was never subjected any misrepresentations (seriously? I can't pay full price? Extra charge for the simple task of transferring the old phone to the new one?) So, just a suggestion, move your business model away from using high pressure tactics of selling pricey streaming services that your customers wouldn't normally purchase. Get back to promptly assisting your customers in purchasing the wireless equipment that they originally visited your store for. read more

This is the only Verizon store I ever have a positive experience at in San Diego. I want to give a shout out to Victor who was super knowledgeable and he properly explained the updated phone plans. (I was ordering the new iPhone so our plan needed updating). Earlier in the week I went to a different Verizon location and did not feel confident in the service I received. Victor provided me with excellent customer service and went the extra mile! I had a lot of questions and he had the answers! I was gathering information regarding a third party phone called Raz, which is specialized for the elderly. I was planning to purchase the phone for my grandma and Victor put me at ease verifying I could add it to my plan and provided me with a SIM card for the new line. He made a multiple step situation solved in one stop. Thank you! read more

horrible customer service I told him I was having a medical emergency and just needed to get my phone to work properly. Get in contact with my doctor and they told me I would have to come back tomorrow and we're absolutely no ASSISTANCE basically told me i could die read more

Tyler was a huge help with transferring the data from old phone to my new phone. Thanks Tyler!

I went to this location and the rep I seen there sold me on lies. Long story short I had to return the new phone I purchased and revert my plan back to the old because I had been lied to about the additional fees that would come with the new plan and phone. I would have ended up paying three times the cost of the new phone if I would have kept things as the rep had convinced me to do. When I went back to return the phone and revert my account back the rep I seen was very rude. I would not recommend this location nor Verizon to anyone. I was given the information of the District manager and emailed him but never received a response. read more

Big shoutout to Matt! Super helpful and very kind and knowledgeable! 10/10 recommend, ask for Matt! Helped me with 2 new phones and transferring all my info / storage etc. read more

So I just left the store right now and this girl named and I hope I spelled it right, Yusa, helped me with my devices.... I have been having a terrible four months, but today was worth everything. She made my life so much better at the store was able to set me up with new service and really made my day so much better. This was the best customer service that I have experienced in months. read more

Worst possible experience I've ever had with a phone company. Opened an account at this location a few days ago and already they have VIOLATED MY PRIVACY, never answer the phone, keep you waiting for hours and promise things they can't keep. My bill is much higher than discussed, and credits we agreed on are not reflected on the bill. I sent my brother to fix it, given I'm drive away from this location and they NEVER answer phone calls. They let him go through all my bills, receipts and even let him order something through my account. When it came to fixing the situation regarding the credits, the employee lan told him "actually, you know what I just remembered? You're not an authorized user on the account so we won't fix that for you." Mind you, HE HAD ALREADY GIVEN HIM ACCESS TO MY ACCOUNT and had him sitting there for 2 hours prior. If that's the case, then lan violated my privacy by allowing him into my account and to order something in the first place. So unprofessional and a huge waste of 2 hours in your store. Be mindful when opening an account at this location. ENDED UP DRIVING 3 HOURS TO GET THEM TO FIX THE SITUATION. Waited 2 hours after that to finally get help. Left happy even after waiting, or so I thought. They agreed to waive the activation fees on my bill for all of the inconveniences. I drive back home 3 hours and the fees are NOT waived. Here I go waiting on the phone with customer service again for another hour AGAIN hoping they can do something before I have to drive down there AGAIN. read more

I was staying at a resort near this location for the 4th of July weekend and stopped in to upgrade my son's phone, which was barely holding a charge anymore. I informed the nice lady who was helping me that we were interested in the upgrade, but only if it wouldn't take a long time, as previous experiences at Verizon involved lengthy processes. Long story short, I had to return multiple times. The second time I came back, the nice lady was gone, and the manager ended up "helping" me. I will still have to go back a third time because my frustration led the manager to tell me that they could no longer assist me and I would have to go somewhere else. I should have checked Yelp (many bad recent reviews) first to see they only had 2.5 stars before experiencing their terrible customer service myself. It's unfortunate that this new crop of unapologetic bad service is going to put their generation out of a job. T-Mobile, here I come! They look so nice and competent at my local Costco, and I'm looking forward to seeing what they have to offer besides excellent service. I had names of multiple individuals but am deliberately not sharing them here as I don't want to directly help put someone out of a job. I suggest retraining or relocating employees to get better results. Good luck, Verizon and your customers! PS - Upper management, please check the video from the evening of 7/5/25 to see what kind of customer service your store manager is providing. read more

LB helped us and made our experience as seamless as possible! He was kind, helpful and personable. Getting a new phone and dealing with customer service can be taxing, but with LB's help we got through it all painlessly. He went above and beyond to make sure we left completely happy with our new purchase! read more

Applied for internet service and when the equipment (modem) arrived it didn't work. I returned the equipment to the Verizon store in lemon grove on the same day and I thought that would end my association with that company but lo and behold a month later I received a bill for $152. I have service from at&t and don't need Verizon. I have contacted Bbb and submitted a complaint for fraudulent charges. Next im contacting a tv consumer reporter. Wow! This company is corrupt! When I called them they even admitted that they had received the equipment. Consumer beware! read more

I walked in there tonight an hour before closing. My phone wasn't holding a charge or turning on at all (I bought it two months ago). The man "helping me" (Asian, late twenties/thirties, scruffy) was more than unhelpful. He basically attempted to plug it in for two seconds and then proceeded to tell me "well, the motherboard seems fried." When I asked what that means and how to go about fixing it, he answered in a snarky tone "well it's a machine so it just happens. Nothing we can do. You'll need a brand new phone. Try apple." He was unhelpful, unapologetic, and nonchalant. Seemed like he couldn't care less to explain the issue to me in detail. The kicker is- I went to Apple immediately after and the technician literally pressed two buttons on my phone, reset it, and it turned on in LESS THAN A MINUTE. So all in all he was clueless. Do not go to this location. read more

Nacho was super friendly and helpful! He was patient and informative. Definitely recommend working with him.

They gave me 20 days of free use. I used for 3 days and turned it off. I wrote in support and said that I want to disconnect and return the equipment. They said they couldn't find me. But they demand money for a month and brought down my credit rating and set collectors on me read more

Aqui está a tradução do seu texto para o inglês: I am very disappointed with everything that is happening. I am Brazilian, so I speak little English. I decided to get Verizon mobile internet, but the signal was not very good. So I went to the store to cancel my internet because I was having issues with my account and couldn't access it. I had to reset my accounts to be able to make the payment. So I had to go to the store to resolve this. When I got to the store, I asked to cancel. They took advantage of the fact that I don't speak English well and switched my phone, which was from T-Mobile, to Verizon. By the time I realized what had happened, I was already outside the store, and my phone was showing Verizon's signal. That was absurd to me. I tried calling multiple times, but no one solved my problem. In the end, I had to pay for a service I wasn't even using. I tried to cancel, but I couldn't. I only ended up with financial losses. Eventually, I managed to cancel everything with Verizon. But about two months later, I received a bill for $180. I was robbed twice. I am outraged by this situation. I tried to contact them, but to this day, no one has ever gotten back to me. The only one who lost out was me because now my name is in debt due to a bill that isn't even mine. Se precisar de ajustes ou quiser tornar o texto mais formal, me avise! read more

5 stars for Tyler. After a botched order for my new IPad upgrade being delivered to the wrong address, he was determined to get me out of the corporate workaround. Patient and determined to make it right, he got me exactly what I needed. Order fixed, promotion reapplied, iPad sent overnight. Can't ask for more than that. read more

This is the closest Verizon store to the Apple store at fashion valley. Bryan at the Apple Store is terrible and Marissa here is awesome. She was patient as we were trying to figure out the option plans with my employee discount, she didn't rush me or anything. She didn't even mind repeating herself when I couldn't catch everything she said the first time. Seriously if you come here, look for Marissa. Great customer service with a smile. read more

With all the bad reviews here, I feel like I needed to review this store as honest as possible so that they receive the credit that they deserve. Came there yesterday because of my phone suddenly giving me a "no sim" message, and it only has the SOS. Tried troubleshooting it myself at home, but realized right away that I needed a new SIM card. I waited for about 10 mins. as they were very busy. But as soon as I got helped it was very smooth and easy, not only that they were able to replace and reactivated my SIM card pretty smoothly, but they were also able to take care of an issue that I didn't even know existed. My Apple Watch not being connected to the network when I'm paying for the service for it. They fixed that also, so now I can use my Apple Watch independently without piggy backing off of my phone. Whoever set up my phone and watch initially screwed up, but that wasn't these guys' issue. It was that Verizon employee that I dealt with on the phone 2 years ago that screwed me, and tricked us into being locked in to a 30 month phone plan with a supposed "free iPhone 13" when in all reality the bill went up by $100 from att before the switch, so we definitely paid that "free phone" during the course of 2 years. If I can give anyone any advice, be careful with those very sweet deals that Verizon offers. Especially over the phone, it seems like they'll do anything to sell a deal no matter what it takes. But that isn't a reflection of this store itself. The people that work in this store are very respectful and offers a great customer service. Thank you to the men and women that works in this store. As for Verizon, I'll probably switch elsewhere in a month once my phone is paid off. read more

I came here to get my last bill as walk in, i waited for around 30 minutes, no one came to me, so i went to check line, i saw that they skipped me when i was literally sitting in front of employes, and even worse a employee was in the front doing nothing and i told him and he went supposly to get helped, i waited for an extea 10 minutes. The employee who came was a nice person and good help, but i just feel this location has to improve. read more

Verizon's return policy is a joke. I bought a phone case for the new iPhone 15 and chose the option to have my receipt emailed to me (not a current Verizon customer). Email never came. And now that I found a better phone case for 1/5th price of the Verizon one, that is also nicer and want to return the case that is in perfect condition/never used, they won't accept or work with me. Was willing to take store credit to get a charging cord instead and can't help me. I called the corporate number, also can't help me locate the receipt they never sent me. Out $50 because their technology doesn't work. Ps: Double checked my email before submitting and I know it's correct. Def not returning as a customer... read more