Please visit another Verizon store to save yourself lots of time, stress and heartache. We came to Verizon Mission to buy a new iPhone XS and because of the incompetence of the store staff, wound up wasting about 15 hours of our time trying to fix their errors. 1. WiFi - Unlikes most Verizon stores, this store has no WiFi, meaning they rely on tethering to a cellular connection in order to transfer your data to the new phone. After waiting for 3 hours at the store, we realized it was never going to work. 2. Do not understand Verizon's policies. We wanted to set-up dual sim on our phone, but AFTER we paid for it, they told us we would have to wait for 2 months before Verizon would allow a foreign sim to be used simultaneously. We went to another Verizon store in the FD, and found out that such restrictions do not apply if you pay (up-front in full). 3. Shady. When we asked to obtain insurance, they put us in the most expensive insurance policy that Verizon offers without telling us there were cheaper options which offer most of the coverage. We also asked to get an automatic credit for the trade-in of our new phone, because the 24 month plan Verizon offers (to pay back the value of your old phone in installments) allows Verizon to keep all of your money if you terminate before 24 months. They claimed that the system was not working, so we had to do the installment repayment, which comes with the above risk. All told, we had to visit 3 verizon stores and spend countless hours screaming on the phone at about 5 different representatives before a kind man in another Verizon store was able to fix all of these issues. Please stay away from Verizon Mission. read more

I was in desperate need of in person help when an account transfer went wrong deleting my phone number. Joseph and Nilki spend hours on hold and working with the necessary Verizon customer service people who I could not reach directly to fix the problem. Their professionalism, patience and sincere caring about my situation was superior. I will now go out of my way to shop at this store as a result! read more

Verizon has great coverage. Unfortunately, they've decided to do business with Asurion. Asurion needs a good class action lawsuit. They're awful and deliberately deny coverage on their "warranty." Asurion is completely out to rob you. If you go to their website, you'll find that making a claim is not possible because you cannot connect with them. More, there is a long list of things to check if it describes your problem. The ONLY one on there that would not VOID YOUR WARRANTY (even if you could make a claim, but you can't) is "Product not working." read more

I have had business lines and personal lines for over 20 years with Verizon, Verizon has lately started cheating their customers and lying to them for instants they turned off my service prematurely before the due date and charged me reconnect fees apologized and promised to waive the reconnect fees I called back three times and each time there was some stupid excuse and still I have paid hundreds of dollars for a reconnect fees for when they should have never shut off my service to begin with. Verizon is pathetic I'm paying $600 and something dollars I got everything moved over to T-Mobile for $240 for the same seven lines read more

Pedro at Verizon Mission was incredibly helpful, personable and knowledgeable. I was very impressed with everyone on the team. They quickly tested my au pair's existing phone and found that the antenna did not work, so they found a free android phone that worked on my plan. Customer service was great and they had well-priced solutions to my problems. Thank you Pedro and Team! read more

Avoid this store at all costs. I came in for help with my phone. I was told I needed an appointment and couldn't be helped and would have to wait.....and then proceeded to wait over 20 minutes while the two people working in the store played with their phones and had no one there. Possibly the worst customer service experience of my life. read more

On the busy Monday of Christmas week, I received impeccably patient, knowledgeable and prompt service from the sales clerk here. The end. Ok, wait, I can't quite end my review there as I'm a stickler for details . . . - I now have a great new phone that does exactly as much (or as little, rather) as I want it to. - I did *not* purchase an item that, as I learned that evening through some thorough investigation by the sales guy, wouldn't have worked for my mom in the isolated, woodsy Sierra Nevada foothills. - No hard selling pressure whatsoever re: the above items. Instead, just clear, factual answers to my questions. - The violent hurricanes of holiday shopping are tamed by the smooth and masterly sailing of a few great employees at this office. (As long as no one drops their phone in the water! C'mon, you've all done it once, haven't you?) I wish I could remember the name of the guy who helped me. I remember that he's bilingual Spanish/English, and that he helped me with getting a refurbished phone for cheap a year or two ago. I will go again to this Verizon store just for him! He usually works at the back tech area farthest to the right if you're facing the counter. Go see him for a smooth ride and guidance to the perfect phone for you! read more

I like to imagine the Verizon marketing and sales groups having their development meetings in the middle of a deep dark forest at night. They do pagan dances around a large bonfire, inciting the gods of snakedom to give them creative ideas for not technically stealing customers' money. Their deities have bestowed the following blessings upon us: 1) Hoodoo mail-in rebate shit. I swear, the time I renewed I never even received the fabled rebate packet. Their rebate voodoo couldn't suck more. I'm not shirking responsibility for not doing it, but they purposely make it befuddling, inconvenient, and especially easy to overlook important details, which I find snake-like in the extreme. 2) Tantalizing with new devices at cheap prices. The only catch is you have to renew for two years to be eligible. This tidbit is in MINISCULE writing in some hard-to-read place. That's a crock of lizard's tongues, especially the Blackberry promotion right after the Inauguration and all the Obama/PDA PR. Why not make the 2 year extension manditory if the person has 6 months or less lerft on their contract and limit upgrades to one? More than one upgrade at ANY POINT in your contract, you're in for 2 more years. Anyway, their product offerings aren't that great. But I really want a damn blackberry. One more merely worm-like thing I do appreciate is that once as I was making a call they busted in on me and said, "you're about to go over your monthly allocation for the third time in a row. Would you like to upgrade and we'll do it retroactively and give you $20?" It worked out OK because work compensates me for some of it and now I don't have to obsess about my minutes. They still get more money though. All of that is just business stuff. Not really bad in itself, but then there are the stores. My first experience in a VZN store was horrific. I waited in line for literally an hour, and when I got to the front the woman told me I wasn't eligible for an upgrade without the coupon from the mail. Fine, but this was AFTER I had approached her earlier and told her my business, and realized there were people in front of me. I dutifully went and stood in line for an hour and then she laid the goods on me. Like that was a source of her personal entertainment. Anyway it was a long time ago and that was the Van Ness store. BOYCOTT IT. In terms of service, the Market Street store people are a different story. Also the California and Sansome people. I always have had decent experiences there, to the point where when I was teetering on the edge of cancelling my contract to get an i-Phone, the guy swayed me. Also, I did find their email customer service to be excellent when I had a billing dispute which was very annoying to have happened at all. They also have a fantastic network. I could not be happier with the network. Even the Apple Store Sales Rep said the AT&T network could not compete with Verizon's when I told him how essential my phone is to my job. But crimeny, it's like having a loan shark for a neighbor. Whatever you do, take NOTHING at face value with this company. NOTHING. read more

Unfortunately, I had a very negative and confrontational experience interacting with "Solutions Manager" Bryan V. @ this location. The issue was relative to honoring the online/pick-up-at-location price. After over 90 minutes of trying to process the transaction myself on an in-store IPad - (and while D'Yana and Alfonso did a commendable job trying to recover the situation at that that point) - I left extremely frustrated by the misinformation, attitude given by the initial manager, and overall very poor experience. Background: I've been a personal and corporate customer of Verizon for 5+ years. read more

I purchased my phone (SAMSUNG GALAXY NOTE III) on black friday 2013... Everything was going fine. UNTIL THE update of 4.4.2 Around june, during fanime con the signal was begining to drop frmo 4 bars to two.. whcih i thought is normal. so i ignore it My phone keep losing signal and drop my calls at home and kept thinking it's my Playstation/nintendo wii wireless frequency... Cleaned my room and nothing happened .. I thought it was normal until i arrived at Downtown Monterey where there is NO SIGNAL AT ALL! Went back to san francisco NO SIGNAL NOW i am pissed.. Went to verizon and ask for help.. A guy name ALFONSO gave me a number and says "sorry we aren't allowed to help for this type of problems" Called the number and then i was met with a woman name kathy FROM TEXAS.. WE DID everything , factory reset, Shift to a different frequency number, I even clean the sim card and nothing happened.. SO she said she wills end a technician over to see whats going on... ~~~~~2 weeks later I came back and ask this phone is'nt recieving calls..., they call me and they said it looks fine, until i showed them the GOD DAMN map and the signal strength thanks to an app! They finally took action and sent me a replacement phone.. GOT my replacement phone the next day until IT HAPPENED AGAIN.. THIS TIME GPS is saying "SIGNAL NOT FOUND" so I went back to verizon and complained.. only this time they said its either a sim card or the phone.. we can replace the sim card but first lets called tech support.. I WAS IN THE FUCKING PHONE TALKING WITH BRIAN for over 4 hours about every problem!....and it hasn't solved anything.. AGAIN he said we are gonig to send someone there to figure out whats going on... 2 months passed! and SO FAR IM FED UP!.. THE plug input is damaged thanks to a car port malfunction and this "representative" says we are unable to help you because its not our policy to help customers!. This one guy was laughing at me because he knew me and was enjoying this amusement!.. ............. !!!!VERIZON WIRELESS WAS A GREAT SERVICE BEFORE 2006!!!!! They lie to you about their service,, they lie to you about their insurance policy and if you plan to exchange a phone and downgrade from an old unlimited plan to a basic phone... THEY WILL LIE THAT YOU LOSE THAT privilege BECAUSE THIS REPRESENTATIVE LIED TO ME!!!! DO NOT BUY A PHONE FROM THEM!.. MY EX FRIEND ONCE SAID THIS TO ME:: They MAKE MONEY BY SELLING PHONES!, if you have a complaint or some issues with you phone, YOU DO IT ONLINE!.. basically we are just retailers, not PEOPLE WHO RETURN products and ask for an exchange/discount! I AM LOSING HOPE on verizon....now that their services is pathetic! read more

YELP! If only there were zero stars.... ANOTHER REASON NOT TO USE VERIZON!! They "credited" my bank card for $101 on Saturday. It's now Wednesday and I still haven't seen the money. On top of that, my bank told me that Verizon is really "screwy" when it comes to credits. They've seen a lot of customers wait and wait for Verizon credits. ONCE AGAIN, I WARN YOU, IF YOU'RE THINKING OF STEPPING IN THE STORE, DON'T DO IT!! read more

The person helping me did his job efficiently and professionally. All the other times I've been there things went smoothly, no complaints. However, I was there on one occasion when I felt uncomfortable bc as one of the Verizon employees was helping me another Verizon staff member kept staring at me so I shot him a dirty look(I get it, some men are like that). But what made it strange was when, after I left the store, he came outside after me, called me by my first name and asked if I was okay. Was I okay?! An ogling employee follows a customer outside of his place of employment down the street to speak to them so informally and he asks if I'm OKAY? Inappropriate. read more

If you have Verizon as a carrier I strongly advise that you avoid this store completely. After waiting for 3.5 hours and having called customer service from the store on 3 separate occasions I left empty handed. Over the phone time and time again I was told that I could upgrade my phone while in store the employees kept running into "technicalities" as to why I couldn't. At the end of it all the employee and I called Verizon together to have them tell me that the store manager had more authority than they did, that if anyone would push this through it would be them. In essence I waited 3.5 hours to be told that the services I required could be rendered by the people who had been pawning me off on the 1-800 number. I left and later contacted Verizon about canceling the entire plan. The most aggravating part about all this was that I couldn't, the fees were exorbitant. read more

Waiting time is 1.5 to 3 hours to be seen by a "Sales Associate" at any given day and time. Tienes que esperar de hora y media a tres para que te atiendan. read more

Nice, knowledgeable service from Miguel. I made a shopping appointment and was out with a new phone in under 45 minutes.

This store must have read their hideous yelp reviews because I went in today and was immediately greeted by a saleswoman who took my name and put me on a waiting list for service. In About 3 minutes, a friendly salesgirl was helping me out. I still don't like the rebates - just give the automatic discount already! Also - HOW just HOW is it legal for cell phone companies to charge you tax on their over-inflated price, not the discount price that they sell the phones to you for? No other stores can do this. You pay tax on the price that you pay. Is big oil in on this one? Seems that shady. Once I wound up paying as much tax for the phone as the phone cost. WTF?!?!?! Anyhoo... went in for wi-fi service quotes. Damn expensive and slower than cable which is $10 cheaper per month. I'll stick with free wifi at cafes. Kudos though on the *much* improved customer service! read more

would love to upload the video I have of the worker telling me he was only treating me like crap because the secret shoppers that come in. Funny, how he went to look in the back stock for the phone I was asking for and he took about 20min and came back to tell me that they only had three and they were all sold. I don't know, seemed rude and a bit unnecessary. Could have just said no, go to another store instead of wasting my time and getting my hopes up. The guy was a talker and was talking me into a corner and out the door empty handed. Was not happy and thought it was very very bad service. Maybe it was just because I was getting a great price due to my prior online buy or maybe they are just a bunch of jerks, I cannot tell you what it was just how it made me feel. So, me, I say go to Van Ness or downtown. read more

I have been suffering with Sprint for some time now. As a business owner, I can't tell you how annoying it is to be unable to access internet when I need it on a way to an appointment in SAN FRANCISCO--- or get no service whatsoever when I'm in Sebastopol (as if I'm in the mountains or something... it's just Sonoma County, jeesh). I finally had enough, and decided to go to the Verizon store near me on MIssion. Carson helped me find a new phone & get my service in order, and his excellent service inspired me to write him a good Yelp review because I felt he really went above and beyond for me. Not only was he extremely knowledgeable, helpful, and friendly---- making the entire process of switching carriers as smooth as possible for me, he even gave me his private cell phone # so I could send him my Sprint Pin# afte4r hours when he was at home, so I could get my phone # switched over that night. As for Verizon--- so far I am very happy with my phone & service. Verizon has 4G internet all over SF and great service everywhere I go. read more

George was awesome! My phone was stolen the night prior to me going to Verizon, and he was nice enough to lend me his personal cell phone so I could call my dad to get some account information that was needed to allow me to make a new purchase under our family plan. Not only that, but he found the friend I was with quite humorous, keeping me laughing even through the hundreds of dollars I unfortunately had to spend to buy a new phone. I don't usually yelp retail stores, but this Verizon store is definitely a place I do recommend. read more

We've been Verizon customers for two years now, with no real complaints. Since we only live one block from the Verizon store, we decided to stop in to upgrade our phones. Almost all of the Customer Service reps were busy, except for Chris, who was busy hanging out at the door, following cute women around the store, and leaning against a wall cleaning his fingernails. After a lengthy period of time, I asked if I could interest him in helping us (I was a little pissy at this point); when he found out we only wanted to upgrade our phones, he told me to wait for someone else, that it wasn't his job. I understand that certain employees have certain functions, and would not ask a custodian or security guard to assist me when that clearly is not their function. However, Chris looked like a sales rep, talked like a sales rep, and was on the sales floor like a sales rep. We ended up upgrading the phones online. We have to wait a couple days for the phones to show up, but we received the rebates instantly, whereas the rebates thrrough the store were mail-in only. read more

This not the store this review is for their customer service number I did the buy u out deal I did this Dec2 2021 and they kept saying g they could see the information I sent in so I sent in a total of 5 different times an I asked if it's pass my 90 day mark can I still get my rebate the lady said ye I had her to text me her information an ID number and the response to can I still get my rebate, so I call today an they tell me I can't get it, so yall just out here scamming people an lying to them not me I asked to speak with a supervisor an they would not get the phone to speak with me so what should I do get my lawyer involved! I wouldn't suggest Verizon to anyone they are liers and scammers. read more

An employee here gave us completely wrong information about refunds and now were are stuck in a contract with a phone we don't want! :( After attempting to work with them and inform them that we were acting based on information given to us from an employee, the manager wouldn't budge and said we were stuck with our contract and the phone. read more

My phone was stolen over the weekend before, so when got home, I immediately located the nearest store to my home. First, I checked if they take appointments and yes, every Verizon store takes appointments so as to avoid any delays in service. I went to the store and checked in was quick and easy. Then I met Alfonso who gave me an excellent customer service experience I have had in any Verizon store in the Bay area. He game me options, he gave me choices, he told me what I need to know before I make any decision. And that what should any customer rep should do. He is knowledgeable of the products and services as well as plans available for me. He even got me freebies including a brand new Bose bluetooth speakers for my home office, and a few more. He walked me through every step until my new phone was ready when I head out the door. Rule of thumb: Ask questions and expect not to get all that you want. There are awful reviews because the reviewers did not get all they wanted --and that has to be considered when looking at all these reviews. I did not get all what I wanted with this transaction myself but I came out a happy customer because I was satisfied with the great customer service I got from Alfonso. Side note: And I get, there are just unhappy people in the world no matter what the situation is. In fact I saw one of the reviewers photos before I wrote this who came at the same time I got, and he just argued and argues and yelled at everyone as if it is staff members' fault. Don't be rude because it is not going to get you anywhere. Beware of the ranter! read more

My go-to Verizon store in the city when I need something. Been going here for years and have never had an issue with it. I've never really had too bad of a wait either, just make sure you get your name on the list as soon as you walk in, and then you can look around at stuff after that. I usually go late in the evenings though, so maybe that helps. My mentally is kind of like when one goes to the bank or post office. You're going to wait, so going in with that idea mentally makes the whole process a lot more tolerable. Went in a few days ago and got a new Samsung Galaxy S4. Such a delicious phone. I'm super happy. Marcus and Sam were cool, helping me figure out what I needed and how to transfer everything off the old phone that I wanted. Most of it worked. I wasn't happy that I had to give up my unlimited data plan for the new phone, but hey, I knew that was a pipe dream to hold on to for as long as I did anyway.... Having a phone is great, but paying for it sucks, getting a new one sucks, getting rid of the old one sucks, going to the store sucks, the whole process sucks all the way up one side and back down the other. Whatever. This place is perfectly fine. read more

There are people who are genuinely helpful and these folks extends awesome customer service. Martin, is definitely one if them. Although my go to Verizon store in San Rafael, I came here on short notice for help and help I got. Should you need mobile service....look for Martin!!!! Highly recommended. read more

Service was not customer friendly! Went into the store to buy an iPhone 5. I am a current Verizon customer and called Verizon Customer Service to confirm that I can go in and buy the iPhone 5..they said yes. I went in and was given a patronizing lecture by one of their managers on how it was not possible for me to buy an iPhone because it's "against" their policy since I'm still in contract...even though I told him Im paying retail. Then he continued to make it seem like I was trying to "cheat" Verizon. Where this all came from, I don't know. I was just relaying what I was told on the phone. So, I ended up calling up Verizon after I left and they apologized and placed in an order to be shipped out the next day. Stay away from bad customer service. read more

I got an iPhone here recently and the experience was great! Not pushy, really helpful, and gave me good information. But here's the best part- on Sunday, they gave a free tutorial for new users and Ciara was just wonderful! She is super patient, helpful and can adapt to whatever pace you need. My wife has had an iPhone before and I am a newbie so our needs are different. Ciara was really into getting me excited about having an iPhone and her patience has paid off. She answers ALL questions and if she doesn't know the answer, she'll find it. I was at the Apple Store before and if you don't have an Apple product related question, they just sort of zone out. At Verizon, they are into getting you up and going. So far, it's just been a pleasure dealing with Ciara and the others there. read more

Ugh! First of all verizon overcharges you. Not just you, everybody. Their rates are ridiculously high. Sure, they have coverage, but do you really need to check your email in the middle of the desert? If you do, get a life! But I digress, why would someone willingly pay far too much, plus mysterious extra fees for a service available at a fraction of the cost elsewhere? Oligopolies are ugly and they don't get any prettier when you're standing in line to deal with the incompetence of big companies. Verizon is a scam, plain and simple. read more

I give them 1 star for answering the phone and a second star for being friendly. but that's it. i called the morning of nov 8 and a guy answered, i had a simple question about whether there's a waiting list for a phone that would be released later this month. he put me on hold so i switched to speaker phone and cranked up the volume. he left me on hold for 45 minutes before i hung up. don't waste your time with this location, there are other stores that treat you so much better. read more

is slimeball too strong a word? I don't think so. Sales shark? definitely I went in here to sign up for a contract. I knew that Verizon had a "no activation fee" deal going. When I got here, I was told that's an online-only deal. I start to leave the store. "But! We can do the same deal for you here actually!" the guy says. Ever gullible, I stay and pick a phone. We go through the endless contract paperwork, and as we near the point of me actually leaving the store, lo and behold, there is an activation fee on the receipt! I point out this fact. "oh," he says "you'll see a credit on your first bill." Ever credulous, I accept him at his word. Two weeks later, bill comes, activation fee $35. I call customer service and, of course, they say it's his word against mine. I blow a gasket (which I try never to do on the phone with people who didn't having anything to do with my problem) and threaten to cancel my contract. It works, or he pities me anyway, and cuts the fee to $15. read more

Their desk is hidden behind a large display wall in the back of the store. But even if you find it, they won't help you there. They require you to locate their floating concierge on duty, check in with your personally identifying information, and wait a quarter hour. Customer service is dead here. read more

After having a rough morning with Verizon their operator advised that I go into a store for help. I originally upgraded my phone online in an attempt to avoid going into the store (cause I'm afraid of pushy sales people) but that was my mistake. Javier and Maribel were both super helpful, they processed my return and got me the phone I wanted. Lesson learned humans are better than the internet! P.S. If you need to make a return/exchange go to the corporate store on Mission and 22nd, cause not all stores call help. read more

Terrible, walked in to just buy a car charger and had to wait behind 5 people signing up new accounts and trading in phones. You would think they couple simply have a cashier at least to expedite small requests .. going elsewhere read more

Any questions with anything. Go to Mardi and Roberto. They did a great job getting me an IPad Pro. Best experience in a verizon store to date. Get the pen!! I liked this store more then the market location. A little too busy and couldn't get me dialed in like this store did. Store was clean and professional. read more

Had a great visit. Needed a new trackball for the blackberry and thought I'd end up having to spend money to fix it. Nope - Cirilio Mayo (sp) is the tech guy to see. He installed a new trackball within 5 minutes of me entering the store. Informed me when I was due for an "upgrade" and how much money I'd likely spend at that time. Even offered to fix the cracked screen, which I declined b/c it still works, after all. Four stars and not five b/c he did try to get me to look at the new phones out there. Can't blame him for doing his job, but wasn't in the mood for a sales pitch at 7:30 on a Friday night. read more

Got great help from Jesse. I had been to three Verizon stores, trying to get phone numbers transferred from my old phone to my new one. Because the old one was so....old, the charging port was damaged and employees at previous Verizon stores I had visited couldn't get it to work with the transferring machine and the phone wouldn't hold a charge long enough so the numbers could be taken off and transferred manually. He tried about three different way to fix it, spent about an hour with me and finally got it to work. He also was accommodating, asking if he could reset my phone, and when I told him I wanted to save my text messages and pictures, he found another way to get the numbers over. While I like Verizon (the signal is great), I had never had so much trouble finding someone to just...make it work. Thanks for being such a great help! read more

The customer service at this store rocks!!..... Both the assistant mgr, Roberto & consultant, Christopher were incredibly knowledgeable and patient with our many questions...we were the last customers to close the store. I was really impressed with the quality of customer service that we received from Roberto. He made it comfortable for me to switch from Sprint and join my partner's plan...no pressure what so ever!! He explained our options and discussed what might work for us. If you want quality customer service, great product knowledge and professional attitude then check out this store......and no I'm not a Verizon spokesperson!! read more

Today I called the Verizon Wireless store in the Mission to see if they had the new Motorola Xoom tablet in stock. I was reassured that they had plenty of units, and if I showed up in the next hour or so, I'd have no trouble getting one. I rushed to the store and arrived 20 minutes after I called them, only to find out that they were sold out of Xooms. They had only gotten 5 units in stock and someone decided to buy three units for himself. I left the store unhappy. About 10 seconds after I left the store, one of their really nice sales representatives called me to apologize and to offer free overnight shipping from their warehouse to my workplace. I turned around, walked back into the store and graciously accepted their generous offer. I just received the shipping notice that confirms I'll have my shiny new Xoom tomorrow morning. The staff at Verizon Wireless Mission location is courteous, professional, and bends over backwards to help their customers. Despite the inconvenience caused by a wasted trip into the store, I am more than happy with the friendly service that they provide and I'll definitely continue shopping there. Special thanks to Jesse for being awesome and hooking me up with the free overnight shipping. read more

I have a nightmare of a situation because my line has been connected to my racist homophobic bigoted family. I have literally been trying for 10 years to have my own account where they don't have power do to things like not allow access to the account. I want to be clear that this review is not for VERIZON as a company. I am a big thumbs down when it comes to the way they do their plans and practices, but the customer service and compassion expressed to me to finally resolve this situation does not go unappreciated. I am so grateful for the work of the entire team there. 5 stars! read more

NOT against these particular providers in SF. But Yelp doesn't have a process for reviewing Verizon Co. Though service is good where I live, it's a big city, and one expects this of all providers of cell service. I'm writing to complain about being gouged repeatedly by the company. Swindled into paying for a car safety service not related to cell service. I "qualified for a great new benefit" BS! I had a brand new Subaru which even years later has never had a single problem. Yet I had to pay for this contract for two years. And now a new line for a gizmo I don't know what it is. SURPRISE! Yet another two year contract forced on me, it seems! I don't use it nor know what it's for. I have WiFi already. Who doesn't? Hoping we can all go to FCC or see if we can get a class action suit going. I am an elder on fixed income and I don't think it's funny to gouge people. They see me coming and think I'm gullible, stupid and weak. I dislike Verizon and what they do to customers. I'd quit but they will charge me a huge fee for that too. read more