I've been shopping here for years since I moved into the city, and it's one of those neighborhood…read morestores I always enjoy coming back to. They have a little bit of everything and the staff are friendly and helpful.

Insanely rude women at the front desk…read more Asked for a battery She replies "Oh JESUS! How do you guys get around the world?!" Then proceeded to toss a battery at me Won't be comin back here again

First of all, if you didn't know what to expect, this is a Nordstrom, but it is NOT a store where…read moreyou can do your shopping. The purpose of this location is for easy returns or picking up your orders, alterations, and services such as styling. Since it's in the city, if you can't find street parking, they will validate at a nearby garage (call to find out more details). Service was great, it's the Nordstrom customer service we've all come to expect and rely on.

I wasn't aware Nordstrom had a local store but I did a pickup and didn't like the item that I…read moreordered. I was offered a styling session after describing the help I needed. Shanara is amazing she selected numerous items that would fit my style. Within two weeks the items arrived and she made the appointment easy and stress free. She has an amazing vibe and her customer service is 10/10. Thank you Shanara for the experience and attention to detail!

Was pretty dismayed with how poor the customer service was at this Lombard location. After being a…read morefrequent and happy customer the one time I needed customer support they completely dropped the ball. I went in to purchase a disposable pen. The attendee brought me to the wall and pointed a couple options out, but otherwise didnt provide much instruction. I ended up grabbing one of the cheaper options on the wall and paid normally. When I got home I realized I had left with a pen cartridge but not a full all in one disposable pen. That same day I returned and asked to replace it with an item of equal or lesser value, or to get store credit - I was honest and said the item was likely working fine, I hadnt tried it because I didnt own a battery to make it work. I was then told by the woman that because its not faulty the best they could do was 5-10% off of a battery... which amounts to a $4 discount at best. I pushed back and wondered aloud if it would have made more sense for me to lie and said it was faulty, and that a $4 discount didn't feel like an appropriate offer. She then told me they were closing for the day (it was right at close time) but to come back tomorrow, she'd make a note and give me a credit for the full amount... Im not local so two days later I take the time out of my day to drive back, pay for parking, and when I arrive she rolls her eyes and says she needs to call her manager. She stepped into the back, proclaimed to her coworker that she couldnt get ahold of "Charlie" just loud enough for me to hear, then came back less than two minutes later saying that she did in fact connect with her boss, somehow explained the nuance of the situation in 30 seconds, and he told her not to provide a refund. She came out with her coworker for backup, which was strange because Id been pretty courteous throughout this entire process, just looking to come to a reasonable solution. This coworker then quoted me a bunch of regulations by acronym that apparently prevented them from taking the cartridge back - legally their hands were tied and no credit or discount could be provided. I said "what about not taking it back and just offering a credit because this was a miscommunication and Im w consistent and loyal customer - is there any regulation against that?" He said he could do that but in that case he simply didnt want to offer that to me. I said okay, Ill be writing a bad review and I left without the cartridge I paid for, or any kind of discount or compensation. So after a simple miscommunication where I got a cartridge instead of a disposable pen, they layered on wasting my time telling me I had a credit waiting for me if I came back, lying about connecting with a manager, and lying about what kind of support options they were "legally" allowed to offer me. They lost a loyal customer over a $35 pen cartridge, and I will be posting this review across all platforms. Truly a shame because Id been going here basically since it opened. I expected that because of the premium pricing on products that can be found anywhere, that there would be serviceable customer support, especially over something so small and trivial -- I was wrong. I recommend any of the other shops in the Filmore/Union street area over this place, ive never had any issues or regulation bs thrown in my face when Ive had issues in the past with any of them. Apothecarium truly stands out as awful customer experience after this visit. Hope youre happy :/

Austin is the best! He is so knowledgeable and great vibes. I honestly come to this dispensary only…read moreto see him because he's so lovely! We'll definitely be back in soon.

This is my go to hardware store in the Richmond. The staff is always friendly and knowledgeable…read more Very patient in helping me deal with weekend projects.

The asian manager at this store has the worst customer service I have ever experienced. There has…read morebeen multiple occasions where this manager has been rude and unhelpful. Last time this manager shamed a customer in front of us asking for help with screws. He said "We don't have time to help everyone with every little question or else we won't make any money" This time we went to this store to look for an adapter to connect from a portable dishwasher hose to a faucet splitter. When we arrived at the store, the asian manager sees us and asks us if we need any help. We start describing what we were looking for and before we can even finish our sentence he cuts us off and says "not possible" with no other explanation. We were skeptical so we looked in the store ourselves because why would a store named "Standard Plumbing" not have a simple plumbing piece? Eventually we found the 3/4" bushing we needed after 15-20 minutes, which I'm sure if he hadn't dismissed us so quickly he would have helped us find in 5 minutes. If he had not intended to help us, why even ask us if we need help?

Super cool dispensary. Good atmosphere and friendly vibe. Knowledge staff. Quality products and…read moreconvenient location. Got in and out rather quickly.

Just left the store, girl upfront kinda dull and rude. Sorry I wasn't fast enough for you to decide…read morewhat I wanted. Don't know how ya have such a bad vibe working at a dispensary. Won't find me there again

I have been shopping at the store since I learned to walk and I am in my 70s. Same family has owned…read moreit all along and if they don't have what you're looking for, you probably don't need it! They will get you anything that you need but the odds are they have it in stock. They have an extraordinary selection of hardware, paint, toys, greeting cards, you name it. They have access to all of Ace Hardware's warehouses, and they are staffed by truly wonderful people who are there to help. There's no reason to shop anywhere else for just about anything.

Service, selection and value - yes - Standard 5 & 10 Ace is part of the curated and thoughtful…read moreretail, banking and shopping mix in Laurel Village Shopping Center. Standard 5 & 10 Ace has plumbing and painting supplies, tools and barbecue grills and everyday items like cleaning supplies to holiday cards and kitchen items. Need some puzzles and holiday decor for every occasion, they have that too. Today I was drawn in to look at their after-holiday ornament sale. My son and I have created memories with ornaments we bought together almost every year. We bought three, 75% off! You'll be surprised by the selection and breadth of stock this store has. Stroll inside and be inspired: You might find something useful you've meant to buy and things that've been on your list you didn't know they had, all in one place.

Although I'm more familiar with the Mission location, I've been just as happy with the Richmond…read moreUrbana. When either were out of stock with my favorite, their capable staff, guided me to comparable products. Always a pleasurable experience. I wish there was a location closer to home. But the fact that I'm willing to travel 20 minutes on a bus just to patronize Urbana, is a testimony to their quality of service. Thanks Urbana! Rellsky

Used to come in here and they'd have a good selection and friendly, helpful people on site…read more Went in today to snag a couple of cbd products and the selection was noticeably getting worse (lots of products and brands missing that had regularly been in stock and a lot of empty space) and got ripped off. Two $26 canisters were rung up as $68. When I asked the person at the register whether that was the proper tax she just stared blankly back and said yea with a lot of derision. Yea right, a 30%+ tax? And it was cash only, with an atm on site? Last time I go to this spot

The owner try to fight everyone. Like who does that in 2024. Like why was he so angry. He said that…read morehis son got suspended or something I was just confused. Store was ok thats why this isn't a 1.

Needed a last minute tie and belt, they had what I needed at a very affordable price. The salesman…read morewas very friendly, much better experience than a big department store. Easy parking on Union.