Terrible, incompetent customer service. Art is a rude and inconsiderate manager. Can't escape the terrible management since they own all the "corporate" Verizon stores in San Diego county. This is the major reason why we switched carriers read more

They don't help you, they charge you for their help.... I'm giving Verizon one star, that fact that is useless for an emergency. Signal and internet signal sucks.... people there's other options that are more effective and and you pay even less, Verizon sucks!!! read more

Kyle was awesome he was able to answer all of my questions plus get me hooked up with my very first iPhone transferred all my contacts, videos & photos over to my new phone! He also let me know if I had any other questions to not hesitate and he could help. Very positive experience at the San Marcos location all because of KYLE!!!!! read more

Horrible service waited over a hour and just watched people that came after me get helped. I asked why people that came after me were being helped and was told I was next. So I waited, and dumbass still went with another customer. With service like this I'm making a carrier switch. read more

I went in to get a new iPhone. My son in law has helped me in the past and was not available so I was really out of my element! I was just elated with the service. David Onori assisted me and he was amazing! He was in no way intimidating and made me feel so comfortable! I left the store totally satisfied and actually very elated that I had accomplished the purchase on my "own".....Thank you Verizon for hiring great employees!! read more

Went to the store for assistance in a few things and to purchase a new device. We waited for over and hour and left without help and very frustrated. During that hour we asked the gentleman who was signing people in about how long and the first time we asked he said he would tell us in just a minute, he walked in the back and then came out and avoided us. The next time we asked him he said maybe ten minutes, we had one person in front of us. Twenty minutes after the maybe ten minutes we had enough and left. The customer service was horrible in so many aspects that I will NEVER return to this store. read more

Only go to this store. They are a corporate store where others are not. Store has expanded in size. They have a large selection. Headphones, speakers, phones, tablets, cases, accessories and so much more. I also see people paying their bill through a little atm looking machine. Depending on when you go you may have to wait a bit. I am always greeted when I enter the door. They ask your name and how they can help you. They enter you in the system and call you when its your turn so you are free to browse the store to test all the toys or grab a seat while you wait. As for verizon as a service provider they are great. I have had them at least 13 years with no complaints. Only wish they had their residential services where I live. read more

My mother and I have a joint account with verizon. Recently my droid screen cracked so I got my moms OLD phone to replace old smashy-face. We both went down there and was greeted by this amazing guy Chris. Listen, I wasn't due for an upgrade for another year, but not only did I get to upgrade I got an amazing deal. Chris was super friendly and knowledgeable. I was able to get a new iPhone 6, an otterbox, a lifetime screen protector, a Samsung tablet and why not a car charger too for seriously like 140 TOGETHER. I know you might read this like "who cares, I got ....... " but finding a good deal with the bonus if super chill sales is such a good buying experience ! read more

We had a great salesman Chris who took the time to look over our account, help us understand , save some money the next bill and get my husband transferred to his next phone with ease. Thank you Chris read more

I just wanted to mention Hugo, I do not know his last name, but a very patient salesperson. I was in the San Marcos store before Christmas and he sold me a phone that was affordable, fit my price range and most important he listened. Thanks Hugo. The whole store was very good. read more

This is for the overall service/call center, not this store but this is where I signed up for my Verizon account so here it is...... So I have Verizon's Roadside Assistance. Hey, $4 a month, why not right? Well last night I blow out a tire and don't have a spare one me while driving home, but lucky enough my sister lives just a few miles away, so I call up Verizon to get towed a few miles. They tell me they are sending a service and will text me the ETA once they have it. I call my girlfriend and tell her it'll be a bit before I get home and not to worry, she tells me her sister will have triple a tow me so I can actually get it home so I can fix my truck easier. Awesome! I call Verizon and give this information to cancel right away as I don't want to inconvenience the team they may send out, mind you this is about 20 minutes later from when I requested this and have yet to receive an ETA so assume I'm in the clear. We'll the triple a falls through so I call back to request a tow again, as it's 11pm on the side of the highway and I need to move my vehicle still, and they say they will again text me when there is an ETA, not the best day but hey lets start waiting all over again, it was my fault for canceling, not Verizon, so I wait. 20 minutes later the customer service rep calls back stating they don't have anyone on their network in my area or out of network, we'll that sucks right? But then she tells me that due to canceling, I am no longer able to request a tow. Sorry? So when there is an emergency, the emergency assistance doesn't help? I get if they don't have anyone, fine, I mean, Verizon could have told me that before taking my monthly payment, but fine I get it, but then why tell me there is nobody to get me, but also say that basically isn't the reason they aren't helping me, as it's due to me canceling? Why bring up your lack of service and tell me I'm the one that messed up? Don't get me wrong, the customer service girl seemed sweet and was very polite, and the manager was kind enough while being firm, but I'm sure I would have been more upset had I not worked in a call center myself. But any who I am stranded on the side of the road at nearly midnight and call a friend who had to wake up and drive out to call over triple a. So at the end of the day, thank you so much Verizon for accepting my money, insulting me, telling its my fault, and leaving me on the highway at midnight for hours without a care. This is why you are losing customers, others are cheaper and are catching up really quick with the customer service. I used to talk up Verizon so much in this aspect and am so disappointed. Also before I hung up on the manager, I did make sure it's under your direct control and not a different company you contract with, so this isnt a situation where Verizon had no control. Again also, while sitting on the side of the road waiting for a decent company I read the terms of your roadside assistance program, nowhere does it say anything about canceling and re-requesting a service not being allowed, but I'm glad you saved that 4 mile tow for later, hopefully that $50 is worth it as you ruined my night and am certainly canceling roadside and will start looking into a new provider. But thank you triple a and Aaron Brown for providing better service than this international company that wanted to save $50 while screwing over a customer of 5 years. read more

I explicitly told Jonathan, multiple times, that I didn't want the $9/month insurance for my $7/month phone! Luckily, I just logged into my online account to double check my receipt (I didn't get a hardcopy) and the $9 insurance was charged. They really are the worst! read more

All if the employees in this store are a total joke. What they lack in knowledge they sure don't make up for in customer service. It has taken them a year to change the account manager from someone who hadn't been with Verizon for a year and a half now. I went in today to see if I was eligible for an upgrade and of course "we can't disclose any of information with you. You can go online". What is the point of your job here?! If I could realistically rate this store it would be a negative 5 stars. I cannot till my contract is up to switch to ANY other carrier . read more

My husband and I went in to this store this past Saturday to upgrade our phones and talk about our phone plan. We got there early because - it's a Saturday and we knew it would be busy. We had our toddler in tow and were prepared to wait and and make a day of being at Verizon. I was super impressed overall! We were seen right away. The store was busy but there were plenty of staff members ready to help. We worked with Amanda Glynn and she was amazing! Super patient with us (and our hyper toddler!) she explained everything, went over different options, helped with a glitch on my old phone, asked about our employers (because we got an employee discount!) and was super friendly and upbeat about it the whole time. Not at all my experience with other providers in the past but I was really happy with how everything went. Also - the lobby was very clean and smelled nice (I know random but like I said I have a toddler and he was all over that store and I was crawling/running around with him I kept thinking about clean everything was!). read more

Thank you to Travis at the San Marcos - Nordahl branch. He was incredibly helpful when I purchased a new phone several weeks ago. He had all of my account info ready to go when I arrived for my appointment and was able to answer all of my questions when I wanted to upgrade my phone, etc. I had to return to the store today because of a problem with my phone and he not only remembered me but was again very helpful in taking care of the problem. Thank you also to the manager who assisted who was also very helpful (apologies as I do not remember his name.) read more

I always have a problem with the sales reps when I am in this store. I will drive to a farther location just to avoid this store.

This store has terrible, incompetent customer service. Can't escape the terrible management since they own all the "corporate" Verizon stores in San Diego county. This is the major reason why we switched carriers. read more

I typically go to the Carmel mountain location, however I was in the San Marcos area last Wednesday 5/27. So I decided to go to the Verizon store and change my screen protector. The guy helping me was nice but pretty much explaining how easy it is to change it on my own. Sorry, it was my first time and at the Carmel mountain store they offered to do it for me so I didn't know how to. He changed it really quickly, and I even commented impressed that he did it as fast as he did. However, once I was in my car, I noticed the screen protector was pretty much hanging off the edge of my phone! What annoyed me the most was that he knew he did a horrible job, and could not care less to fix it. So lazy! And not to mentioned this store was not busy. I was there around 3pm. This Verizon needs to do a better job hiring employees who want to actually help customers! It's not just about the sale! Never ever going back here. read more

I cannot believe the managers here. One in particular was very rude and condescending. I feel bad for anyone who has to deal with you. I purchased a tablet and was told it was only $10 a month for the service and if we didn't like it we could return it. Sounds great right? I tried it and felt it wasn't for us and disliked the tablet itself. I went to return it only to discover that I had to pay a $70 restocking fee. None of these fees were mentioned upon signing up for the tablet service. Their solutions manager, Michael Earnest, told me that "if I didn't need a tablet I shouldn't have purchased a tablet." Really? Like you've never purchased something and decided it wasn't what you needed and returned it? He also told me that Emma (the original Verizon employee that signed us up) "is very good and always goes over all the fees and usually circles them on the receipts". Well Michael you weren't there so basically you are just saying that I am lying about not being told about the returns process. Throughout this whole conversation of trying to return the tablet he kept trying to sale me yet another tablet. I ended up having to pay the fees and am so frustrated that they were misleading on how I could just return it if I didn't like it instead of explaining the implications of that return. They were just saying anything to make a sale. Bad business. Avoid this place if you can. read more

Called ahead to purchase a phone and add a line ... switch from Sprint. [My kids already moved to Verizon a year ago, but I was locked into a lease agreement until recently. Sprint was actually pretty good except that their coverage was lacking at my home.] The purchase and switch went pretty well, and kudos to Rita for her assistance. However, there could be less pressure about insurance and buying a case and stuff. Okay ... I get it already. Thanks, but no thanks. Yes, I'm sure. Yep, if I drop it, I'm SOL. Okay .. fine; I'll take a case and screen protector, but the one I wanted wasn't in stock. NP .. ship for free. Walk out with working Verizon phone, apps and stuff moved over in just over an hour. 4 stars so far. Then I read reviews about the stuff being shipped to me. 63 Amazon reviews on the screen protector and not a single one above 2 stars. Decide to take it back once I got it. Greeted instantly .. cool. "There's one person ahead of you". Okay .. np. So I wait. And I wait some more. Notice two employees just talking to each other for 10 minutes. They split and one guy is just walking around like he's in a daze or something. 40 minutes go by, and finally, they get to the person who was ahead of me. While I'm there, waiting, four or five sets of people come in, get greeted, and take a seat. I'm thinking about the last person who just walked in ... "you'll be here at least two hours". Finally, I am helped. The person who did help me was not one of the two who were just yakking with each other. He's friendly, get's to the business of taking care of my return. No hassles. Cool. Thanks. Lessons: First, make an appointment or be prepared to wait, and then wait some more, and then wait a little longer. Second, if they ship you stuff and you want to return it, just ship it back to them. It may take a little longer to get your refund; or not. read more

I have had Verizon for over 12 years - no issue with the service. This is the second time, I have left this store without any kind of purchase - staff is high pressure...always trying to sell more than you need. I will go to Costco to purchase my iphone & ipad. read more

Everytime I go into this store I get a different answer to my question, which always ends up costing me more. These people need to get their act together and stop ripping people off!! read more

I came in with my parents today. My dad made an appoint for us to join the Edge program for 6:30 & we were there a few minutes early. The moment we walked in, we were greeted by a fairly friendly guy.. We told him we had an appointment, but when he looked through his iPad he said he couldn't find our reserved appointment. We were a bit confused, but it wasn't the end of the world. He took my dads name & we stepped to the side & casually took a look at the phone we wanted to upgrade to. 7pm rolled around & we still were not helped.. & MIND YOU, the store WAS NOT super busy. In fact there were two sales associates helping one blonde lady pick out a phone case on the other side of the store. So frustrating. Finally when we were approached, the guy who helped us seemed completely distracted. Terrible customer service. (Although I shouldn't have expected much more since the other associates were not much better.) Anyways, we finally got to picking out our new phones & then we found out we would have to turn in our current phones in order to qualify for the early edge program, which wouldn't have been a problem if we had known ahead of time. (The person who we spoke to BEFORE WE CAME IN over the phone told us something completely different.) Fortunately, I was able to quickly back up all my stuff onto iCloud, but my mom is an Android user & she had no idea what to do with all of her photos since she had never used google drive. The associate who had been helping us literally told us that she was out of luck if she couldn't get her stuff uploaded to google drive before they closed.. It was almost 8:30 by that time. My mom didn't know how to do it & I've never used google drive since I'm an apple user.. But the guy still didn't offer any help or suggestions. So rude! When we finally figured it out (on our own), it was almost 9pm & the store was closing. My moms photos had not even come close to uploading all of her photos or any of the other info she wanted to save.. So we basically convinced the guy to let her phone sit over night to upload & then just wipe the memory in the morning. He reluctantly said yes. Honestly, we've been having some pretty bad customer service experiences with Verizon (online & in store) lately. We thought by going to a corporate store that we would get a better experience, but we were terribly disappointed. I don't usually 'yelp' or complain about these types of situations but I really feel that enough is enough. read more

Went in this morning to get my phone fixed because it's been freezing for the past month and I've tried doing the soft reset and deleting things I don't need and it gets this light grey static at the top of the screen. The guy, Patrick was a total JERK!!!!! He kept talking back and down to me like I was a child in front of my 3 girls and said just do a hard reset and it will be fine. I told him if I did that and it keeps happening (which it is) just give me a new phone for heavens sake!!!! I've only had this phone for almost a year, I shouldn't be having so many problems. Terrible customer service and I won't be going to this location ever again!!! read more

I can not even begin to explain how upset I am with this place. I was assisted by Robert and he was most unprofessional and most impatient agent I have ever had. I purchased the Iphone 5S and asked general questions about the phone, well he referred to me to apple and said he didn't know much. Very disappointed in the service. read more

Went to upgrade to a iPhone 5 and was ready to spend the money for the phone... After poking around at the cases but not seeing one I liked, I decided to just get the phone. "Well I can help you order one" ???" What? Can't I just take one now?" "Only if you buy a case and screen protecter." At that point my husband was mad! You see, the phone was for our daughters 16th birthday. We asked to see the manager but he never showed his face. Instead the associate brought a print out for Walmart sale! We have been Verizon customers for 16 years. My husband said "how about you come in and I change your tires but only if you buy an oil change, otherwise I'll just send your tires in the mail. read more

Came into the store at 12:10 on Sunday with my handicapped mom. Needed to add a device to my families current service. Checked in and was told six people were in front of us and to expect a 45 minute wait. Waited an hour and then were told that they had only helped 3 people. They were sorry but couldn't go any quicker. I have been to many Verizon stores and never been treated like this will likely never come back to this branch after today. They need better management. read more

Don't bother coming here or if you do don't do business with Jonathan. Went in to upgrade my device and had a terrible experience, the sales associate (Jonathan) was completely rude to me and spoke down to me as if I was brainless. I came in knowing what I wanted and it should have been an easy transaction, he kept trying to offer me more device (which I understand is part of your job) but was irritated and showed his irritation because I did not want to add lines or get a tablet. He was very dismissive of my needs and wasn't listening and I had to repeat myself multiple times, even in just saying what phone I wanted, he also kept saying he wasn't sure they had the phone I wanted in stock and wouldn't check. Then he told me that I had to be charged the $30 upgrade fee in store and that it could not be charged to my account (which it can be) because I, and I quote, "didn't deserve or earn that because I have only been with Verizon for 10 months so I didn't get anything special." He was so disrespectful and unhelpful I turned around and walked out. I ended up purchasing my device from a TPR and having an excellent experience at the TPR. I recently stopped working in the industry and worked for Verizon and would always get customers who would complain about this location and now I understand why, they are so rude and have awful customer service. I will never return to this location. Save yourself the trouble and go see Chris at the Verizon A wireless retailer (1507 e valley parkway escondido ca 92025) instead. read more

Terribel customer service. They do not explain the costs, or they misrepresent the costs. I was led to believe the accessories were part of the cost of the phone. They never told me a thing about the $30 fee that they charge to upgrade (what happened to free upgrades like the emails say). Wait is to long for super poor service. I HATE VERIZON, you should run to AT and T or any other carrier out there. read more

The bulk of negative reviews for this store did not surprise me at all. I walked in with my son to get him a phone and was impressed with the staff for about 5 minutes. They seemed more friendly and on-the-ball then another store I had just been in. But once we told the salesperson which phone we had already picked out, the sales pressure started in. It reminded me of what I experienced at the car dealership when I bought my last vehicle. The salseperson applied a lot of pressure that I would describe as manipulative and insulting to buy all sorts of accessories. I nearly walked out and cancelled the sale. In front of my son, the salesperson implied that I was irresponsible and wreckless for not choosing to buy an expensive case and the extended warranty plan. I don't need that sort of treatment. I'll buy what is in my best interest, not yours. I will not be back. read more

HORRIBLY UNETHICAL! Ridiculous that any business let along one of the largest cell phone carriers can still be in business if this is how they treat customers. I've been a customer for over 15 years and when I went in to upgrade phones was told by the sales person to "please sign again, the signature did not go through." As an honest person, I signed again- BIG MISTAKE! My loss- her commission gain! Yes you read right she got commission off of scamming me and when I tried to complain every manager I talked to denied wrong doing until they saw the paperwork!! BUT still the did NOTHING!! read more

I posted a review just a week or so ago but I had to go back for an issue with my tablet. Once again I received AMAZING service. I'm not sure why this location receives poor reviews because every single time I come here the staff is ALWAYS helpful and friendly. Rita and Michael were great! I couldn't ask for more! If you need to find a new Verizon store that can actually help you then check this place out. Maybe I won't post this and keep the best kept secret in town all to myself! read more

This has got to be the worst place for customer service. First of all, Suzy at the door was rude, unfriendly and does not know how to speak to people. Suzy has the personality of a wet mop. When I tried complaining about her to the supervisor (short Mexican guy) he said that she did nothing wrong and that he would not speak to her about my complaint. Then he went on to tell me about my complaint basically that I had no common sense. Then he said "are we finished because I have to wait on other customers". Wow, so now I'm not An important enough customer? Then to top it all off, Suzy was asking him about a new promotion Verizon would be starting soon (that I was interested in) (buy an iPhone on payment plan and u don't lose your unlimited data) and this so called supervisor said that it didn't exist. I told him that 3 people on the 800 # had told me about it and he said that he'd never heard of it and that he can't help me if it did not exist. How can everybody at Verizon know about the promotion, even his own employee knew and this supervisor has no clue about it. This guys a real winner. Way to go Verizon, you hit a home run with this jackass. The person who hired this guy as a supervisor must have been someone he knows because he has NO people skills, he's uneducated, uncivilized and rude. I will never come back here again. I am seriously thinking of leaving Verizon because of this guys behavior. Verizon-stop bragging about your customer service with people like Suzy and the supervisor at this location. read more

Sales Rep Robert was courteous and helpful but sold us the wrong product. We went in with a techcomm smartwatch understanding that Verizon can support simcard to make phone calls. It also tracked steps and had sleep monitor. When Verizon couldn't support this device he said GizmoPal does the same thing. So we purchased this and all it can do was make phone calls. We returned this 1 hour after walking out of the store and now we are being charged a restock fee of 35.00 after they sold us the wrong product, falsifying on what it can do. After speaking with the manager Mona, horrible professionalism, she would not waive the restocking fee stating since it left the store there was nothing she could do. She was very rude, very inconsiderate, and disrespectful. She should not be in the position she is in, she has no idea on how to do her job. I will never shop at this store again, after this experience it pretty much makes me want to switch carriers. read more

This is my first review, but they were so bad I decide to warn people to stay away from Verizon all together. I have been a Verizon customer for 9+ years & paid their outrageous prices, but enjoyed the perks of having great coverage. I recently moved to a rural area & had horrible internet so i got the home fusion, which according to the website & customer service would only be an addition $20. Not only did my account go up more than what was advertised, they messed up my account so i was being charged even more & i had to create a new online account due to problems with migration of all my phones & devices. So not only am i paying the more than i was told, i had two different accounts due to them messing up. I kept keeping told at the store they would call me back but never once got one phone call and had to visit them numerous times. I even tried to cancel my tablet off the plan that was suppose to be only $10 on the plan but was costing me $40+ due to they mess up of my accounts, which they kept telling me would be disconnected but continued to stay connect for months & i continued to get a bill no matter how many times i went in to complain that it was still connect, with no reason why. Also went in to get my phone upgraded & they informed me that my wife was eligible to upgrade also to the edge program but we decided to wait on her phone because the iPhone 6 was coming out. When the iPhone 6 came out we went to upgrade & they told us we were not eligible for the edge upgrade & that it was probably a promotion they were doing at the time. We were never told that it was a promotion from the employee & we even discussed it right in front of them. I got so frustrated with Verizon i finally went to sprint across the street & signed up with them, they are paying my early termination fee for my phones & have better prices. I will pay the termination fee for the home internet, but as far as I'm concerned I'll never go back to Verizon again. read more