This is a great store until something goes wrong with a product. Without a phone in the middle of a pandemic and the manager (the one who sold me the phone and accessories) wouldn't even allow me to use one of the store's cell phones to call the phone insurance. He said appointments were only for customers purchasing when I tried to make an appointment. I had five lines with them. I'll be taking my business to Carlsbad's factory store from now on until the phones are paid off, then taking my business to another carrier. read more

Of course this business is pushy. What else are you expecting from a sales driven market? Know your stuff before you go in and ask your questions and they won't "take advantage of you." Rita was great and very helpful. I went in at a down time so no appointment was necessary but I can see where an appointment would be helpful so you can get in and out quicker. They are having a great bundle sale on new phones right now. My best piece of advice is to NOT buy into the jetpack or tablet they try to sell you. The tablets are worthless and jet packs are no longer necessary as Verizon has hotspots that can fully power a laptop AND phone service at the same time. read more

Went on 11/7/2020. The gentleman was really nice and seemed really helpful, but my order for a new phone never went through. He said they didn't have the phone in store so we had to order it but it would be shipped to my house and a week later trying to figure out why my order still says processing. I've been on the phone for over 2 hours and they're finally seeing the store never finished issuing the order so it's like partially there. Still love Verizon but I won't be returning to this particular store. read more

I went to the store to get a new phone and was told the wait would be 15 minutes, 35 minutes later my name is called. I was not a happy camper but my phone specialist Chris Kim made the rest of my experience very enjoyable. He answered all of my questions with a smile he explained everything very well. Thank you Chris Kim read more

I went into this Verizon around 230-3pm on Sunday 12/3. The staff was really nice. I was immediately greeted by a very nice gentleman (I'm sorry I forgot your name) who had me sign in. I was helped really quickly by Hannah who went above and beyond to help me pick a case and glass protector for my phone. She was really friendly and we chatted about Dr. Who, which was awesome. She made the whole experience go smoothly and quickly. A+ read more

worst customer service. rude. don't listen to you. i'll never go back. No wonder place was empty when I walked in. Felt lucky at first that there was no line. I see that Verizon has posted a reply. They hope to make it right next time. Well, I voiced my disappointment to the rep and got a blank stare in return. So why give such an establishment a second chance. Nice standard reply Verizon. Glad I switched to T Mobile years ago. I only went to Verizon to help my mother-in-law with her account. Wish I could convince her to switch to T Mobile. read more

MARIA WAS AWESOME!!! She helped me out and was extra patient with me. I will be making the drive here to see her from now on!

Bought Hot Spot Jetpack couple weeks ago and it stopped working so went in on Saturday to try to take care of it, a store employee tested my device and told me that it was defective and they will mail me a new one in a couple of days. Received new one in a mail as promised but not a whole new one as promised ( in this one was no battery which was an original problem ), called customer support they could not figure out where they can get me a battery from......waste of my 2 hours.....finally told me to go back to the store and ask them for the replacement battery. Went back this evening wait time 30 mins (but while you wait an employee has time to play on her phone while customers wait) they can't do anything here as support team promised. Called support team back wasted another 2 hours on the phone with them....and issue has not been resolved, I have to wait until tomorrow....terrible service. On the top of it while I was in a store with my 6 y.o. she needed to use a restroom , and I have been told that she can't use the store bathroom because it's for employees only BUT couple weeks ago when I was buying things from the store we could use the restroom.....this was a total joke on their side. read more

Verizon - A very busy employee while customers wait for 30 mins - Mobile Phones Near Me - San Marcos, California

Horrible manager. He shouldn't be running the store. My husband purchased an iPad mini for me. He specifically told them he is buying it as a gift and wasn't sure if I'd like it. When I went back to exchange it for iPhone, they wanted to charge me 35 bucks restocking fee. We didn't even open it - they did. Buyer beware. It's in the fine print but they don't tell you. After over 10 years with Verizon this is how they treat their customers. Their online reps on the other hand are very pleasant. I was able to get their online rep to waive restocking fee. read more

I decided to leave Verizon in order to be able to bundle my wireless, internet and TV into one carrier and save over $200 a month. That was done on 12/31/16. As we all know, each carrier has a buyout program. I was waiting for my final Verizon bill in order to submit for my buyout visa cards. In the mealtime I wanted to make my payment to Verizon so I wouldn't get behind. I went on the Verizon website on 01/16/17 and made a payment. I received an email confirming the payment. I waited several days figuring my account was being finalized. Several more days went by and the payment never posted. I logged on again on 01/26/17 and found out payment was returned and not accepted. I made an additional payment at that time and it was accepted. At that time I figured my final bill would be coming shortly. Well today I received a collection notice from Vantage Sourcing demanding the full balance. I called and the lady informed me my account was sent to them on 01/25/17. I never even received a final bill. I called Verizon and got bounced between 3 different departments and no one knew anything. What I was told was that my final bill was mailed on 01/22/17. So let me get this straight... I close my account on 12/31/16, attempt to make a payment thru your website and get a confirmation and then you return my payment and I make another payment and get sent to collections less than 1 billing cycle from closing my account...??? And come to find out you sent my final bill on 01/22/17 and sent me to collections 3 days later. I question whether or not that is even legal and will be looking into my rights as a consumer and will pursue any and remedies available. read more

Evelyn has been extremely helpful since our purchase a few weeks ago. She was knowledgeable about the products and services. She was easy to reach and quick to respond with answers to our questions. We would recommend her to anyone who is looking for help at verizon. read more

A couple of the guys here are really good, but there is one dark haired girl that is just not very good at her job. She does not know their computer system very well. She does have very pretty nails though! LOL read more

Illegal business practices at Verizon Wireless in San Marcos. I purchased phones as part of a promotion that included a Smartwatch. But they were out of stock but would ship one in 4 months in time for Christmas. 4 months later they told me the phone had never been ordered! Then they claimed that the day I purchased their phones, the deal with the Smartwatch expired despite their staff continuing to promote it, and they would only give me a watch at full price! Avoid Verizon Wireless at all costs. read more

I'm so happy to have left Sprint and I will say, the long trip up north to Esco to start a new journey with Verizon was well worth the trip. Brian is awesome and EXTREMELY helpful. Definitly knew his stuff! I think If I ever need to actually go into a store and have something taken care of in house, I will absolutely make the drive up. A little help and costumer satisfaction goes a long way. They've got me for life if this is how Verizon does business! read more

This place is a hard selling joint. Fast paced with lots of commotion and up-selling going on. These folks get commission on anything and everything they can sell. I was given a "free" tablet with my new cell phone - but find out that I'm paying for it - monthly! Hello? Free? Why would I want to pay for a tablet when I just bought a smart phone that can do everything but boil water?? Plus I have an iPad, two laptops and a stand alone! I wasn't thinking - obviously. I feel like I was blindsided, taken advantage off and hood-winked. Watch your back! I'm never going back - ever! read more

Sales people...that's it..if you want to call them even that. Had no interest in helping me. Just wanted to sell me something. Have gotten good service from the location in Del Mar before...I guess I will go back there. Rude....unhelpful...Arsholes! read more

I'm really not big on writing negative reviews but this is my third time in this store and it is the same terrible service as usual. After being welcomed I was ignored for 20 minutes. Just like the last two times. I just walked out... I guess it's par for the course. Verizon has awful customer service. Why should this store be any different. read more

If I could give this place 0 starts I would. Waited over an hour and a half to get a bill printed off. Unfortunately this store was one of few options because it's a corporate location. Short staffed and completely disorganized. Get it together. So happy we stitched to Sprint. read more

Looking down this review list, there is justification for just one or two stars that litter this place. The service is terrible. The manager is (well, I have nothing civil to put here). We got a phone here that appears to be incompatible to every bluetooth device in the world. I had to fight tooth and nail to have this phone replaced with a different brand and model that does work. Michael, the manager, had only one solution which was to sell me more stuff. Replace everything except the phone (including the car?). He was more than happy to sell me new stuff rather than fix the main problem which was the phone itself. His attitude was deplorable and his problem solving skills non-existent. They kept dragging out more products to solve the problem. Verizon is overpriced to begin with and I'm not about to replace every bluetooth device in my life just to satisfy his solution. I have wasted HOURS here and replaced this phone 3 times now with no success. If you want service, and if you want problems solved, you should try another store. To add to the testimony of bad service here, my wife went in to pay a bill. She was told that he'd be right with her and then he proceeded to help other customers that came in after her. As my wife was walking out in frustration, the guy hollered for her to wait. Too late, patience was gone. When I went in to see to this faulty phone, this greeter guy took my name and said there were 2 customers ahead of me. I'm looking around at 6 employees with tablets in hand just flapping their jaws. It was too early in the day for either break time or shift change. read more

The customer service is atrocious here! It doesn't stop here either. I called customer support initially so I could receive a final bill in the mail since I cancelled service with Verizon. After being transferred to three different departments, they told me that was not possible. They could only accept payment for the final bill but not send me a paper statement in the mail. I went to the store to speak with someone directly. Chris was so condescending and rude. Instead of taking the time to hear me describe what I needed to provide to my new provider so that I can be reimbursed, he just kept telling me it's not possible. He was more concerned with his buddies than me, as the customer. As someone who works in customer service, if I acted like that, I wouldn't have a job anymore. I will NEVER work with Verizon again. They have become too big for their own good. If I could give them zero stars I would. read more

I entered the store at opening and it was not a busy time. I had a problem, where I lost all my contacts and went to see if they could help. I got no greeting from the man in the "gray shirt" and when I told him what had happened he said "can't help you" I proceeded to explain some more and again "can't help you" this went on.... Poor service and a very unfriendly employee. read more

I would not recommend anyone purchase accessories here. At the time of sale, they promise the world but when you have an issue within the year warranty, they deny the warranty and tell you to go to the manufacturer. Verizon tracks all your purchases and can easily pull up receipts or relevant information. read more

My daughter, mom and I went in for a new family plan. We traded in our phones, my daughter was promised $200 for hers, moms $100 and mine was $100. My mother received her $100 but my daughter and I have not received the money promised to us for our phones. This was in Nov 2014. We have called the store numerous times and we have also called corporate numerous times. There response to us is let me investigate and I promise to call you back. They do not call us back. We have to repeat our story over and over again. I had no choice but to give them 1 star, they do not deserve any. I have been a long time customer. I have had Verizon since cell phones came out and this is how they treat me. read more

I came into the store wanting to upgrade my phone and I new exactly what I wanted, even made an appointment ahead of time. I was greeted about 5 minutes after walking into the store and was informed I would be helped soon. 10 minutes later I was checked in and told to have a seat. About 45 minutes after my appointment time I was still not approached by a representative. When I spoke to someone I was told they were running behind and I had asked if there was a point to making an appointment. I was finally seen an hour after my appointment time and was sold my phone. During that process I was not asked if I wanted them to transfer it over nor if I new how to transfer it over independently. They sold me the phone and had me on my way. There was no point to complain because the store manager did not seem suitable to be a store manager. Maybe they were having an off day, but I will not be going back to that location. read more

Shitty reception in the San Marcos area. Customer service reps on the phone and stores have some screws lose.

Don't bother going into this store your better off ordering on line or by phone. If you do make sure you know as much as you can about your account, cell phones and various plans, etc. Either they don't know or they intentionally mislead you on the facts. They also try to sell you accessories you don't need or want. Don't seem interested in providing good customer service. Check out all the Yelp reviews. Its true! I see 12/12/13 that Walmart is selling the I-Phone 5s for 127.00 and the tax is on the 127 not on the full price of the phone. Not a fan of Walmart but I would bet they aren't as rude and condescending as this Verizon store. Does anybody know who the district manager for all the Verizon stores in San Diego County? read more

Verizon is so expensive for such limited data plans. I know they have the best connectivity but they really need to offer an unlimited data plan. Until they do, we are switching to T-Mobile. It sucks to leave Verizon, but nowadays, 20-24 gigs of data (shared) per month just isn't enough!!! So bummed. read more

This place was awesome. I wss having problems with my wifi card, I went into the store and the associate was very helpful, in fact I was in and out of the store in less than 15 minutes. I was very pleased with the service I received and will always take my business to this Verizion Store. read more

Well I would like to say that this store is a perfect example for how many store should be ran the staff is always hlgoung above and beyond to help the customers I've gone on multiple times and I always leave happy there service is always at a 1000 I know how it is to be in the customer service field and know at time we might encounter certain type of scenarios and I can honestly say that this team is always professional and passionate with there work I would like to say that a store is a strong as its employees susy Avila's, felipe govea ,symone brown ,Christy Thompson and of course micheal earnest are a wonderful team these ppl have all made me feel like my issues and concerns where not jus important to me but them also they take pride in there work and products I wouldn't waste my time anywhere else but here I've been he at times for more then 2 hrs for help and they always make me feel at home and welcome for an issue that was out if there hands but didn't give up and went above and beyond to help me out , good job guys keep up the great work and effort read more

Hey so all I gotta say is awful service. I was trying to pay a bill for my mom cuz she had a stroke and they tried pushing me to do the self serve. I have no problem with self serve since I do that with my own account but I had no problem doing this transaction this at another Verizon location by just giving them my moms phone number to pay it. But the guy said "sorry we're sales and we don't normally handle these". Well geez man sorry I didn't help in getting your commission. read more

I've been soooo much happier since leaving Sprint. I am more than happy to pay a little more to have great customer service and service that works EVERYWHERE! read more

I needed to switch two phone lines over from Sprint and upgrade two phones as well. The store was very crowded and I gave my name and had a seat. I waited for about 15 minutes then a young lady asked if she could be of help. She expertly went over the options and pricing plans. She was extremely pleasant and eager to help. I was in the store for about an hour and walked out with exactly what I needed. It seems so many have had bad experiences but for me it was great! read more

My family and I have been with Verizon for 12 years now and I have to say I have never received bad customer service either from representatives on the phone or in store. A trip to the Verizon store was in need so the other day, I, along with my two daughters went in just to look at phones for our daughters, get some prices and information. That's it. I was just looking for info. We were approached by a very nice young man, Christopher Samuel and told him all I need at the moment is some information and not looking into purchasing a phone that day. He was so accommodating and answered every question I had. There was not a moment that I felt rushed or felt like he was pushing to try and get me to purchase a phone. Chris was so patient and very helpful. He checked things on our account thoroughly to see what discounts/benefits best fit our needs. Again, never did I feel like I was just a number and they were trying to get from one customer to another as quick as they could. In the end, we left and thought about our decision that night to purchase phones for our two daughters. We decided to get the phones and came back the next day and Chris helped us again. The customer service we received from Christopher was excellent! If you need to go to the Verizon store here in San Marcos, please see Christopher Samuel. He will help you with your cell phone needs. He is patient with all your questions, explains everything so you can understand clearly and has such a very nice demeanor. If somehow the manager of this store reads this.... Please acknowledge Chris for his awesome customer service. You have a great employee and he is a wonderful asset to your store. Give him a raise as well! Thank you!! read more

After a long day without phone service (thanks to a non corporate retailer) Kailey and Brian FINALLY got me up and texting again!! I am extremely grateful!! Praises and thanks again!!! read more

Just wanted to get the word out that last Saturday my wife and I got 5 star service from Andres Reyes when we bought the Verizon "Hot Spot" for our 2 smart phones and also to be used for our home Wi-Fi access. Andres knew the Verizon product lines very well and explained without sales pressure all our options. We felt that this experience thanks to Andres was outstanding! The only reason for my giving the store of a 4 rating instead of 5 was that the Saturday start hours of 11am was too late of an opening for Saturday mornings.....Thanks again for your great service Andres ! read more

I'm not a regular Verizon customer but recently visited this location to get my Dad a new phone. The "solutions Specialist" that helped me was: Christian A. Hands down he was the best cell phone rep that I have worked with. He was sincere about helping me, not just interested in the "big" sale.I actually ended up buying a better phone with his no-pressure help. He was a breath of fresh air. Call me jaded but I have met plenty of the fast talking sales folks that seem to only be interested in how much they can get you to spend. read more

I have to give a big thank you to Evelyn Henriquez at the store. From the time I walked in, she greeted me with a smile and throughout the whole process of upgrading my phone to Iphone 8, she was extremely helpful and knowledgeable. She answered all my questions thoroughly. She helped me transferred info from my old to my new phone with a breeze. She definitely has my 5 stars of excellence for customer service and truly an asset to the Verizon company. Thank you again Evelyn. read more

Don't Get Me Wrong, I'm a big Verizon Fan. This Store Was Incredible a few years ago! I took My Young Daughter There Today To Have Her New I-Phone5 Turned on. I have Never Been Treated So Bad In My Life At any Retail Store. The Worst Trained Rude Group Of Employee's I have every seen. Just Flat Mean! I will Never Go Back, EVER! I cant even Count The Amount of $$$ I have Spent There. Please Re-Train Your Employee's In the mean time "STAY AWAY". Use The Internet 1000 times Nicer Plus Expert Service. read more

I called and talked to Sal Servantez about a Wi-Fi device and he was the most helpful Verizon employee I have ever dealt with. He answered all my questions and was very knowledgeable I was so pleased I was able to speak to him. He understands customer service, what a pleasure. read more

Steven Castillo was the gentleman who assisted me, and from the moment I walked in, he was kind, professional and actively listened to my needs. He resolved all my problems, after a terrible online experience. We chatted about other possible needs, no pressure, just informative and casual. I went with one of his suggestions, and am very pleased. I will only go to Mr Castillo with my Verizon needs, and told everyone at work about my very positive experience. Thank you, ditch online chats, and head to this Verizon location for solutions. read more