These guys were really helpful when I needed to teaser my account to a new phone I bought via private party! Very polite and a great overall customer service experience. These guys definitely get my thumbs up! read more

Verizon - Grand plaza - Mobile Phones Near Me - San Marcos, California

In the middle of last year I went to Verizon to find out what was wrong with my phone. The salesman told us that I could get a new phone and my wife could get a free phone at no cost. Of course I needed to pay for my new phone.. All was fine except they charged for the second phone. My wife called Verizon in November and explained that we had purchased a BOGO (buy one get one free) and the Verizon rep corrected the problem by giving us a credit of $200.00and stated that it would be continued for he rest of the contract. Thinking all was taken care we were shocked when we were billed for my wife's phone. A lengthy call to Verizon gave us no help at all. We are now having to pay for the second phone. My wife's phone was paid for before we made the deal. She wouldn't have made this choice if they had not lied about the sale. I think the Verizon rep my wife called in November was aware we had been taken advantage of because of the $200 credit he gave us and told us the bill would be reduced to reflect the free phone, but unfortunately, Verizon didn't honor that agreement. As it stands now, big company like Verizon can write you off and say they are sorry. I am not sure they even said that. From now on be aware Verizon did not back up what the salesperson says. read more

I called Verizon Wireless at 611 about two hours ago, to ask them to please discontinue my voicemail services. After getting off the phone, I was no longer able to make outgoing calls or receive incoming calls. I went to Westfield mall, and that Verizon store was closed. So I drove to the store. This gentleman did not even look up when I said, "I just called to have my voice messages System discontinued, and now I can't make outgoing or receive incoming calls. Without looking up, he said, "well, you'll have to go to the other you'll have to call them back." I said, "did you just hear me tell you that I'm not maybe able to make outgoing calls? Why the hell doesn't anyone care about trying to be helpful anymore? What is your name, sir?" His response to me was, "you don't need to know my name." I insured him, but it would not be the last time he heard from me. My dear friend, I will find out who your GM is. If you're the owner of the store, this is not the end for you. You will be hearing a lot more from me. Here's a picture of this nice gentleman, along with the information of who the GM is of this location. Or this could be the GM, Chris, himself. Either way, he doesn't care about your business. That store should be closed faster than anyone else. Two doors down, there is a store called Phone repair. I walked in there, and the nice young woman told me exactly what to do. She was incredibly helpful, and she told me that she gets people coming into her store, every single day, due to the way, this gentleman treats his customers. He doesn't deserve to stay open. He doesn't do work, he doesn't look at customers when they walk in, and he does nothing to try to be of assistance. I realize this is just a Verizon "authorized dealer," but he has no business being authorized to do anything in a professional setting. But, it wasn't professional with him there, regardless. read more

Thank you Alexander for helping a confused senior and making my new phone work! Your patience and understanding was a welcome part of my day. Taking care of four customers at one time all by yourself and helping everyone nicely deserves thanks from us all. read more

I've had great help here every time I've came. Literally the only phone store who actually finds good deals for their customers. Very friendly and helpful. I believe the young woman who helped me today was dianna. She has been great the last two times I have came in! read more

I will never shop here again $40 for a iPhone 7 screen protector and it didn't last 3 weeks . They wouldn't do anything about it either. already ordered one from amazon at 1/4 of the price. read more

I just came here today for a quick switch from one phone to another. I was helped by Nik who was awesome at providing great customer service while maintaining being bombarded with customers al on his own. Also has dope taste in music, metal all the way! read more

Absolute scam of a business.....Upgraded my phone and they tacked on $12 a month insurance without telling me. Only found out when I called VZW. Also did not disclose other fees associated with the upgrade. VZW confirmed they are knockoffs and known to be shady. Yikes, what a freaking joke, make the drive to a corporate store. My intuition said it was sleazy, wish I had listened at the time. read more

Sam was awesome!! Outstanding service, My go to store for sure! Thanks Sam keep up the great work

I did my homework before I went in to buy a new I phone for my mom. The store was convenient and I new what the fees and taxes would cost me to get my mom a new phone. First I was greeted friendly and then the costumer service went down after that as they tried to sale me everything in the store and I said no. I asked them what the Taxes would be and they told me $70.00 I was like what ? I told them Verizon online tax was $50.00 and Costco was the same. They continued to tell me that Costco was less because they sale used phones. then they went on to tell me Target and Verizon online where not good either . That started to really bug me. There where 4 people behind the counter all backing the sales guy up. They lowered the tax to $63.00 and told me he could really get in trouble. I didn't know you could adjust taxes. I understand they make most of there money on cases and such. The reason this bothers me so much is my 75 year old mom would have payed all this if I had let her go in by herself. It wasn't a good experience and I felt like I was being scammed I should have left. read more

Went into this store because I was thinking about changing carriers, got prompt and courteous greetings as I walked in, and although I didn't get anything Isaac was knowledgable and invited me to come back when ready. 5/5 service by the staff! read more

Shout out to Derion, the best there is. I live in El Cajon and have followed him from the Ramona store to the San Marcos store. Best customer service rep I've ever delt with. Thanks Derion. read more

I am so disappointed with my experience. I was talked into purchasing a HUM unit by a visiting district manager, which overall I still feel was a good decision. When I tried to activate it I was told by Verizon Tech Support (Go Wireless is a reseller) that the unit was not new and was already registered under another account and cannot be activated! After repeated calls to this store, which usually resulted in voice mail with no return call from my messages, I finally reached Jamar who said I needed to return the unit to the store. I live 150 miles away so I could not and we agreed I would ship it. For whatever reason USPS could not deliver to their address (which I did confirm with the store). Jamar took the tracking number and told me he would call and never did. I just received the package back today - almost 2 weeks later. I again tried to call the store several times and just got voice mail,left messages and again no return calls. I called another store that is closer to me who tried to help. I now have to go through Verizon maintenance to get a new unit shipped because my purchase is past the warranty! This local store was perplexed that I was not told to call Verizon maintenance in the first place. The refusal to return my calls by the San Marcos location is unacceptable. Also, I was not told there was a 2 year agreement that went along with the unit. Chalk it up to experience. My recommendation is to go to a true Verizon store. Go Wireless customer service at this location is blatantly unacceptable. The strongest words I left in the last message was I was extremely annoyed - I was polite the entire time. Not good customer relations at all! Buyer beware! UPDATE: Verizon (NOT Go Wireless) is replacing my unit with a REFURBISHED unit and that is all they can do. I paid for a new HUM and I'm getting a used one. When one is dealt lemons, make lemonade. You've been warned. read more

I want to thank Aj at Go Wireless in San Marcos Ca. he helped me get a cool phone called the Galaxy 5 and I knew it was nice cause it was the kind he had. I wasn't upgradable and he explained for a couple of dollars more than I was already paying I could get on a program called the Edge and walk out with a new phone, my phone is all broken so I really needed something. And while I was there I got to upgrade my jet pack also. tyvm GoWireless read more

Awesome. Loved the store manager Idrees. Will always come back for him. Made me feel like family.

Free tablets!!! You do have to pay tax, but when do you not -right?! Alex and Jamaar were the best thanks you two! read more

Amazing service! Michael was so helpful and knowledgeable. He helped me get everything I needed in the most cost efficient way. His manager, Idrees (hope I'm spelling that correct), was wonderful as well. They worked as a team to get me out in a timely manner. I would definitely recommend this location! read more

Was greeted by a Mr. Gilbert, extremely professional and helpful representative. All questions were answered and business matter taken care of in a very timely manor. Experiences like the one I had will most definitely keep me and my family with Verizon. Top notch help and highly recommended. read more

I have been going to Aj for help with my daughter's cell phone for the past few years and he is very knowledgeable about the latest in phones. He is very helpful and generous. I plan to go back to him! read more

I went in today to order my iPhone 7 Plus and was helped out by a sweet gal (I believe her name was Yari.. or Nari). She was helpful and informative! They helped me out right away and answered all my questions. Overall Positive experience! read more

Just stopped in for help with a charging issue and decided to get a new phone while I was there. Got a great deal for a package they crew was super helpful, great purchase experience! read more

The customer service here is outstanding. I went in to see about getting my daughter a phone, Matt helped me out and got me a upgraded smartphone. Matt was so helpful and knowledgeable I will always come to this Verizon store from now on. Great customer service. read more

Went to this location to buy a new phone because one was stolen and another was overheating woman said I have to call customer care to make a claim...How with no phone? She stated she could not do so and I can't just walk into Verizon and get a new phone. She didn't even attempt to fix my phone just held it and said it overheating and she couldn't do anything I have to call customer care. Went to the Verizon on Nordahl and the gentleman was able to solve my overheating phone problem by simply using a new charger and I was able to purchase a new phone there as well. Don't understand why I couldnt receive the same service at this location? read more

Sjaaval provided me excellent service. Luis and Sjaaval worked very well to tag team and they set up a new phone for me. This was by far the best service in my history as a 20 year customer I received. It was a very fast, about 20 minutes total and they even transfered by contacts etc from my old phone to my new phone. I will not hesitate to use this store again and I really appreciated the great customer service I received. read more

I have RECIEVED some of the BEST Customer Service at this Verizon Retailer from each of the employees working there. My iPhone was having some issues with its activation and a very ENTHUSIASTIC, CONFIDENT, and PROFESSIONAL employee named Alexander M. assisted me with my problem and I am truly thankful! read more

My husband & I walked into this store just to ask a couple of questions about the $600 Verizon phone my husband was scammed into when he was working on the Thompson fire and had to have a new phone. The lady spoke to us in a scolding way like we were 5 years old. We did not appreciate the way we were being treated and will never return to this store. Actually we will be shopping around for a new carrier soon. read more

Idrees the manager is great but if he's not there, leave and come back when he is. I was having problems with my 6 month old Samsung 8. Took it in twice, when Idrees was there they couldn't help me enough. When Idrees wasn't they hardly looked at me. I was the only customer in the store and I had it ask for help. After trying to describe the problem with my phone and telling them multiple times that I had NOT damaged my own phone, there only suggestion was to tell me to call 611 or for me to use my Insurance to get a refurbished one even thoughn it is under warranty. Or I could trade it in and get $100 off on a brand new phone.I have been a satisfied Verizon Customer for over 20 years. I ended up going to the Verizon store in Carlsbad, they were great, didn't try to upsell me, they did some trouble shooting and in the end called 611 and they ended up sending me a new phone. I won't go back to the Las Posas location, really disappointed in their staff. read more

We stopped in the other day to switch my husband's phone over to a different phone. There was no wait and we were immediately greeted by staff. They quickly switched out his phone and transferred his contacts to the other phone. We were in and out in no time! And then....we realized the iPhone we bought from Amazon ("refurbished") didn't work and was terrible! So...back we went to Verizon! I felt bad having them switch everything back to the old phone! They were so nice about it and again we were out the door in no time! Thanks you guys for your patience!!!! read more

Was called by Corey and notified that my iPhone 6 was in. I asked to make an appointment to transfer all of my data. He informed me that it doesn't take long. I asked if he was sure, because it usually takes awhile. He asked what I wanted to transfer over. When I told him everything he said that wasn't possible and I needed to use the cloud. There are several reasons why that wasn't an option for me right now, but I need my new phone since the current one was on deaths door. He said he can transfer the contacts only and would only take a few minutes and no appointment was needed for that. Well. 45 minutes later I'm there and my contacts can not be transferred! Why, you ask? Because someone is transferring over 700 pictures their info to their new iPhone 6 and it was going TO TAKE 2.5 HOURS to get done! Well, I was pretty indignant at that point and I had to ASK 7, SEVEN MORE TIMES for an appointment! Gilbert said I was being rude... (Do you think?!) but finally got me one. Corey said if I delete my pictures it wouldn't take that long... How helpful. Well fast forward 5 days without my phone contacts and apps, I drop my phones off and leave them for 2 hours and twenty minutes! Guess what?! Yep. Nothing transferred over except a dozen pictures (I had 740) and half my contacts. HALF!!! I wish the free car charger they gave me and most likely writing off made up for this. I'm still receiving business clients calling and texting me and having to explain that "I no longer have my contacts, who is this, please?". Thanks, guys! You're awesome. read more

BE VERY CAREFUL. I was misled and it cost me a great deal of time to reverse. I will not be returning here.

Idrees was wonderful he fixed all our problems. He got us a new phone and somehow didn't cost any more. This Verizon store has such great staff and is always so helpful. I can't say enough about this great store. read more

Came into this location because my devices were broken. Left with 3 new devices and a lower bill! Maribel, michael, and Idrees were all so helpful. They went above and beyond and were so patient. I will definitely be back read more

Maribel & Sjaaval - they could not have been any more patient, efficient and helpful with my husband and I. We came in fully loaded with a ton of questions regarding our upgrades and they didn't miss a beat! We showed up at 4:30pm on a Saturday afternoon and didn't have to wait a minute to be helped. It was the most pain free experience I have endured at a cell phone store! We will be back and always recommend this store to our friends and family!!! read more

Leah the district manager was simply outstanding in assisting me with the many issues I had in dealing with the San Marcos Go Wireless store. She truly went out of her way and promptly rectified the situation. I felt extremely confident after speaking with her and seeing her follow through on each of the things we spoke about. Her efforts at service recovery were simply outstanding! She truly is an asset to this company and with the high standard of professionalism that she displays, it is easy to see why she is the district manager. read more

Dropped my iPhone 6s in the sand and lost use of the microphone hence no calls. Took it in and was told NO WAY CAN THE MIC BE REPAIRED ON THESE PHONES. I end up having to get a new phone, case, an the "free tablet" I qualified for, cost right then $250 plus a year of payments. Oh and that's tax on the full price though I qualified for an upgrade and not only tax on the free tablet but $20 a month for the wifi use. Free? Since it takes half hour for my phone to transfer data, I take a walk. TWO DOORS DOWN I see the Repair Lounge. Hmmm do they not know this is here? I go in and low and behold I'm told " no problem ". For my phone cost is $119. That's it. He fixes it, I take all my stuff back and they want a $75 restocking fee!!! Seriously? They settle on $35 as if that will get me back. Should have been $0. How about honestly like " why not take it two doors down and if they say it can't be repaired we'd be happy to help"? They were out for a sale, that's all. Run and if your phone isn't working try The Repair Lounge where they keep it real. I added a star only because the screwing could have been $75 restocking. read more