My PC crashed. I had a black screen and as a result all functions were inaccessible. I took the PC to J&B in the hope that the PC would just be able to boot up. I did not think that any programs would be saved. I was wrong! When I picked up my PC it was in desk top mood. I did not LOSE a single program! Jim and Chris are magic men. PS; I contacted 3 other so called PC repair shops and they told I had to reinstall Microsoft and I would lose all my programs. read more

Awesome retail experience!! Jim and Chris stand behind their products one 100%!! I was so confident about their products that I actually bought a PC and a laptop at the same time because the previous unit I bought with them 6 years ago was still working but it outdated. I look forward to working with my new units for the next 6 years without any glitches or crashes! Thank you guys!! read more

Jim and Chris are the best. Chris helped me check out a liquid spill on my laptop and thoroughly inspected it, from the inside out, free of charge. He even cleaned the port where the liquid landed. Luckily it still works! I'm grateful for their support and professionalism. Thank you Chris! read more

I had a common problem with my Lenovo laptop--the screen hinge broke. They replaced the screen at a very reasonable price, and now my three-year-old laptop looks as good as new. The customer service was excellent. They also sell laptops and hard drives. I will definitely return to purchase from them again. read more

These guys know what they are doing. They fixed my gaming computer. They installed a new PSU and graphics card, along with a new cpu cooler. They installed all the parts correctly, did a bios update and installed my graphic card drivers. Highly recommend this place if you have any computer issues. Thank you again for everything and happy holidays! read more

Was having an intermittent display issue with my PC and Chris found the issue with the GPU. He suggested a couple different GPUs in different price ranges. I had him replace the GPU for me and he went above and beyond to check the settings for one of the games I mainly play. He also reoriented my CPU cooler and rerouted my fans so that the LEDs would sync up with the motherboard. Haven't had a display issue since! Really appreciate J&B and will be coming back whenever I have another PC issue! read more

Jim and Chris are knowledgeable and provide excellent customer service. I appreciate having people who I can trust to help me with computer issues. J&B receives my highest recommendation. read more

INCREDIBLE service, expertise and shop. I just had a drive crash, and used them to recover the data. They had amazing pricing. NO "Bench fee"... they looked at it for free to assess the issue (first place I checked charges $60 just to look at it. The recovery was a flat fee and was done VERY quickly (The other shop had an enormous range of pricing dependent upon amount of data, type of data recovery required, and whether I needed it sooner or later (Ranging from $400-$1,000), at J&B I paid $120, the amount quoted, and not dependent upon data amount (it was 4TB). I worked with Chris, and he was incredibly knowledgeable. Just in the consultation about the drive in his questions he asked in an attempt to determine how my failure occurred, I was educated on USB cable quality, and he asked a probing question regarding a performance issue I also mentioned, he asking if I'd ever considered a PC (I'm a 20+ year Mac guy) as it's much more economical to build a PC with way more power at a way lower price. Frustrated with my computer situation, I inquired about having him custom build a PC. Knowing I needed insane power, I asked for options that I could upgrade later, as the data recovery wasn't budgeted for, much less an impromptu custom computer build... Providing options for components that would suit my needs perfectly, I pushed for increasing power everywhere I could, and then when the quote came in, it was far below the jumping off point I had hoped for, and that INCLUDED all of the additions I wanted. after a week of fumbling with Windows, as I've not touched one in years, I am now proficient enough that I honestly am not missing my Mac because this computer is incredible. It was just a truly incredible experience from start to finish, as I needed numerous interactions for pickup/dropoff, ordering/pickup and post order upgrade, and I've honestly never felt so confident in the knowledge of a salesman or technical support, and I got it all from the same person. The other members of the team were also very friendly and helpful, however Chris was my contact for most of my process and I can't say enough how great he is. read more

Absolutely the best Customer service. Jim & his team have helped me with my computer issues more than once. J&B uses remote IT support which is amazing. Thanks for your help! read more

Been taking my company and personal business to Jim at J&B for about 15+ years now. Their knowledge, capacity and dedication to serving you is beyond compare. The world would be a much better place if everywhere you went, you were treated like you are treated at J&B. read more

JIm is the best! I've purchased 2 used Dell computers from this shop over the years and Jim has been very helpful whenever I've had a problem, patient in explaining the solutions as well. Went in today because my monitor screen kept going black, finally not coming on again at all. Unfortunately it wasn't fixable. While Jim ididn't have a used replacement I could buy from him, was kind enough to help guide me in best choices from Costco or Best Buy. Highly recommend this place for honest, fair work if you have a problem and a wonderful place to get a used PC. read more

I used to work in the computer consulting and repair field and I know how difficult it can be sometimes - really have to have stick-to-it-iveness. And customers don't always understand. These guys are always very helpful, and Kevin went the extra mile as well as being very informative. Kudos for being open, honest, doing fast work, and bring reasonably priced. read more

The staff made me buy a new motherboard and the only returned my computer. Wasted my time

I am fairly new to the area and was referred to J&B as my desktop stopped working. I can't tell you enough how they saved me. They couldn't fix my crashed harddrive, but for a super reasonable price installed a new, better hard drive, helped me re-install my programs, printer, etc. and gave me a recommendation for a hard drive retrieval company to help me get my data back. I now have their number on speed dial for future needs!!! They were really great to work with! read more

Absolutely recommend this place don't even think twice, reasonable prices- these guys know their stuff- if you have an issue with your computer come over to J&B Computers they will take care of your needs!!! Honest, professional and very informative!! Thanks Chris & Kevin !! read more

J & B Computers - J&B Computers on San Marcos - IT Services & Computer Repair Near Me - San Marcos, California

If you have any computer needs please consider checking out J&B. Jim and Chris were absolutely amazing with helping a caveman like me that doesn't understand technology that well. They are extremely down to earth, patient, authentic and so incredibly kind. FREE CONSULTATION and no hidden agendas to make more money off you than whatever your needs are. I do nonprofit work for first responders and veterans mental health and wellness. A retired firefighter bought me a new computer from Best Buy and was told at the time of purchase that I could bring it into Geek Squad to get my old laptop data transferred for free to the new computer. When I arrived for my appointment with the Geek Squad in San Marcos the two employees had zero personality and didn't seem to be enjoying their job much. When I explained the situation they said that even though it was a gift purchased at Best Buy that they could not transfer the data for free, but I could pay like $120 or something. Plus a sales pitch for maybe $180 annual subscription of some sort? I joked with them that I was clueless with computers and how hard would it be to transfer the data if I reached out to a friend that was a little more tech savvy than me - and then he just regurgitated a sales pitch about their geek squad protocol basically being the best and did not answer my question. I was ready to get it done and had they answered any questions or had any sort of personality it could have been an easy sale... I figured I would rather go to a small business if there was one available, and I saw the five star yelp reviews for J&B. I gave them a call and had a pleasant phone conversation where I was treated like a human being and all of my questions were answered thoroughly. Same when I showed up in person - nothing but positive vibes and genuine care for my situation. Also, Jim has a great personality and doesn't take offense if you ask simple questions. They did the work super fast and when I came to pick it up Jim again was extremely pleasurable to interact with, and so was Chris who walked me through very basic computer things that might be annoying for Geek Squad if they would even take the time to answer them. Jim clearly cares about members of his community as well as the environment. I had no idea how the recycling business works and how we can donate to some organizations and they make profit and don't properly dispose of the computer parts they don't use. J&B donates to a green veterans organization. I definitely will be coming here for any of my computer needs. Friendly, great service, and refreshing for a business to be so supportive of their community as well as veterans. read more

My computer completely died on me and these guys were great every step of the way. They checked it out for free and gave me a super honest assessment. After deciding the computer was more or less totaled they fought so hard to get the data off of it. At first they were unable due to how trashed the PC was and even after trying for multiple days, they still weren't going to charge me anything. After one last attempt, they managed to get all the data off of it! I worked with Kevin who was fantastic. The guy working the front desk was also great. If you need computer help, I'd highly recommend talking to the guys and J&B. read more

SD County's best kept secret tucked away in San Marcos. Can't say enough good things about James and his team. Problem: Failed OS 10.13 Upgrade causing inability to boot on an 2011 MacBook Pro 17" This laptop is a treasure to me. I baby it. Communication: A+++ Everything and anything was explained to me in a language I understand. Every option and scenario was offered. Every possible outcome was explained in great detail. Called me personally multiple times to give me updates. Always asked if now is a good time to talk. Polite and articulate. Work: A+++ Fixed with the least amount of intrusive and manipulation. Business tactics: A+++ If every business on every street corner had the ethics and morals of J&B the world would be a better. Future business: I'm finding reasons and items in my house to give them more business. read more

Chris first figured out where my Outlook file went which took quite some time and there's no way I would've figured out how to do what he did. He then very generously spent time with me to figure out a glitch with trying to install Office 2024. He was very professional, knows his stuff and I will take all my computer matters to this shop. Chris is great. read more

I had an old 2009 iMac computer and a lot of songs I burned on to it. Welll it finally bit the dust and I took it to j&b computer repair and the guys there took all the songs and some pictures I have never seen I am a very satisfied customer. They took all my old songs off and pictures and I purchased a laptop from them and now I'm set to go . Thank you j&b computers!! read more

owner jim torta tested my imported flash drive overnight and determined that it was defective...no charge. his suggestion was simple...buy a brand name you have heard of before...simple! read more

Neeed to get my old computer updated for Windows 11. Unfortunately the processor wasn't compatible. Jim and Chris suggested a new system built by them that would work with Windows 11. I had a lot of specialty software on my computer. They suggested they clone my system and transfer all the data and apps to their system and then upgrade to Windows 11. Worked like a charm. The new system is amazing and the price was very reasonable. I had a little glitch with my wireless mouse and Chris took care of it immediately. They proposed a great solution and then made it happen. If you need any computer work done I would suggest you start with J & B Computers. John B. read more

J&B Computers was very helpful in analyzing problems with our computer with free diagnostics! They also accept TVs, monitors, and keyboards to recycle for free. I called Best Buy first and they charge $30 to recycle a TV. J&B disposes of old technology in an eco-friendly way, instead of just throwing it in the dump. Highly recommend! read more

I had another fantastic experience with Chris and the rest of the J & B team. Stellar quality work done promptly, professionally, and at an incredible price. I wouldn't trust my computer with anyone else. Seriously, if you need tech help - look no further. read more

so helpful that I had to leave my first review. great customer service, couldn't be happier. They got my gaming pc running after I messed it up. read more

Jim and Kevin are my heroes! I had an ancient system that died, and they really came through for me! They are totally nice guys and as professional and skilled as you could ever want. They had my system back up and upgraded in under 24 hours and at a totally reasonable cost. They don't even charge a bench charge! I can't recommend J&B Computers enough. If you need help with your computer this is the place to go. They even have systems for sale on site. Thanks guys! read more

Was in the market for a custom built PC, i had been eyeing local shops that do such things but none caught my eye like J&B computers. I inquired and was promptly given a response. Not too familiar with the PC scene or lingo but the guys here had one already on display and ready to plug in for my first rig. Overall great pricing and performance from this purchase, I use it everyday for gaming and multi-media and it hasn't let me down since I purchased 6 months ago. I'm looking forward to upgrading parts or possibly custom building one to my specs in the future, great job J&B! read more

I don't normally go to a computer repair store to fix my computer because I'm a college student and I'm trying to avoid spending money and I'm scared of getting overcharged. I try to fix it myself most of the time, but I recently ran into an issue I couldn't fix myself. After calling and going to multiple places I came across J&B computers. And I'd say it is the most helpful and honest computer repair store in San Marcos. And I can definitely say I didn't get overcharged, considering the prices the other places told me. If anything I felt like I wasn't charged enough. read more

Simply the best!! Stellar service - the kind you just don't see anymore! Kind, attentive, and most of all, extremely competent. Don't go anywhere else! read more

Just came back from J&B Computers. My initial visit was last Thursday (8/31/23), when the Dell Laptop I purchased there in 2021 wasn't recognizing the power adaptor in order to charge the battery. I purchased a new Dell power cord with adaptor and everything was great until this week when the previous problem resurfaced. Jim & Chris worked on finding a solution and discovered it was a Dell hardware malfunction. Not sure what the solution to the problem might actually cost me, I was pleasantly surprised to be told by Jim they would transition my hard drive (data) into another Dell (newer) Laptop at NO COST!! With all the possible options/reasons they could've given me to spend additional money, they didn't!! (smile) I sincerely appreciate both, Jim & Chris for their honesty and professionalism. J & B Computers is definitely a business we recommend. John H. read more

Excellent computer repair! I took in a 2015 MacBook because the trackpad wasn't working after I replaced the battery myself. Within one day, Kevin (the J&B Mac expert) had the problem diagnosed. After I approved the work, it was fixed in one more day. There were no issues and no extra charges. Honest and good quality work, and they are set up to minimize Covid19 exposure risk. I am glad to know we have a reliable computer repair shop in the area. (They also work on Windows machines.) read more

J & B Computers - 2015 MacBook trackpad replaced by J&B Computer (Apr 2021). - IT Services & Computer Repair Near Me - San Marcos, California

Jim & Kevin fixed computer and had me up and running in no time! They are definitely the best around.

Highly recommend J & B Computers. They were able help me with upgrading my desktop gaming PC. Chris was extremely knowledgeable and was able to quickly diagnose the problem and offer solutions, keeping me updated every step of the way. Fair pricing and good work. I would recommend to anybody in need of a repair! read more

I found this company to be honest, upfront, and very reasonable. My computer crashed, and they looked at it the same day. They don't charge you for diagnostics and don't push you to do unneeded or expensive repairs. They offered me a great inexpensive solution, and I had it back quickly. I highly recommend J & B. read more

Needed m.2 screw, walk in and walkout less than 5 minutes with amazing customer service, amazing shop.

My gateway (modem/router combo) stopped working. I filed a claim with my warranty company and but they needed a report from an authorized service company to provide diagnostics and confirm that it was irreparable. I found J&B Computers on Yelp and contacted them. They had me come into their shop and Kevin was kind enough to take a look at the device and write the report and diagnostic I needed to submit to the warranty company. Thank you Kevin! read more

J & B Computers - Defective Modem/Router - IT Services & Computer Repair Near Me - San Marcos, California

I've been getting my computers serviced by J&B Computers for years. Great service! Friendly staff !

The team at J&B was incredibly helpful at assessing the repair of an old laptop. Ultimately I did not proceed with the repair as it was going to cost as much as the computer itself but I am grateful for their time & expertise. read more

Trustworthy, knowledgeable, made my life so much easier!! Needed a new computer and they transferred everything over from my old to my new.

I j just had another computer problem fixed by J&B Computers. They are the only place I go. Everybody there is fantastic and professional. If you have a problem this is the place to go. read more