My car was slow to start and I knew that if I go to O'Reilly, that the battery could quickly get tested and diagnosed. I went to the O'Reilly on Thunderbird and 40th street as I have had many great experiences there over the years. Sure enough, I was quickly attended to and they tested my battery and it was bad. In a few moments we bought a new battery and got it installed. Clemente helped me and did a great job and was very friendly. I will be coming back again when I have this issue in a few years. read more

Amazing experience with Clemente! He changed my battery in no time and had the most amazing customer service read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Phoenix, Arizona

I stopped in to get a battery for my car's key fob. The manager got the right battery for me and installed it in just a few minutes. Good job! read more

We went there looking for a part but turns out the part I had just needed to be fixed. Clemente, helped us with fixing it and was very polite and had funny jokes read more

I have shopped my parts at Oreilly auto parts 17245 N Tatum Rd Phoenix for more than 10 years. I had a bad encounter with a new store manager named Liz who was very disrespectful when I returned new unopened items. She asked me on 2 occasions why I didn't return from the location I purchased them from approx (5 miles away). She is obviously a new manager who was never properly trained in customer service. In last 10 years I was never treated with anything but total respect from all the others stores and its employees including managers. I will not be returning to this store again. read more

Justin provided the best customer service I have had in a long time! He exuded extreme professionalism with a genuine smile on his face. He is beyond any doubt a model employee. Please give this guy recognition, he deserves it! read more

Liz the Manager is GREAT! She was very professional and fun. She was dealing with several customers at the same time and still managed to install my battery and had great recommendations. I recommend this store. read more

This is the spot for all your vehicular needs. Staff are very friendly and knowledgeable. Car battery died a couple of months after i got it and they switched it out for a new one quick. read more

Naomi the manager here is great. Always does more than asked and is super kind. You can't go wrong with her at this store. read more

My daughter and I stopped by today needing windshield wipers on both of our cars. Sam (with the long hair) was so helpful, friendly, and polite. He came outside, took off our old wipers, and put on the new ones, all with a smile. He is a terrific young man and should be promoted! Appreciate it Sam! read more

Thank you Naomi for being so helpful! I was in and out with a corroded battery that she changed and cleaned up quickly. Great service!

Wow, what great service! Every person who has spent a few years in Arizona knows that car batteries drain quickly. I had to get a jump to get my car out of my garage and headed straight for O'Reilly. They were so on top of their game! I had paid for my new battery and they had it installed, and disposed of the old one, within 10 minutes! Thank you, Hector! read more

My experience with this O'Reilly's was AMAZING. I drove over to swap out a bad battery, and Naomi was helpful and kind. Bruce made sure to replace the battery quickly and was very thorough. I will certainly recommend this store specifically to anyone who wants to work with helpful and kind associates. I'll be back to this O'Reilly's if I need any help with my car. Thank you, Naomi and Bruce, for providing excellent customer service. read more

Place was easy to find but terrible customer service. Went in there and got no help finding the tool I needed then when I went to check out the guy at the register checked us out and only after we bought a tool did he suggest another one but didn't even take us to it or tell us what it looked like. read more

I have a 1960 f 100 truck that I restored and many of the parts came from the Butherus location. We moved and live near the cave creek & cactus location. I called cave creek and asked if they machined brake drums they said yes. I drove over there and they said the machine was broken and sent me 2 miles N to the next Oryleys on Cave Creek. This guy said he didnt have the correct tool for the machine but could try another but there would be risk to over cut the drums. I huffed off again. I started calling other Oryleys to the W and they all said they couldn't do the drums. Finally I called my old Butherus location and they said they could do them. I drove straight there and the manager Garry (yes 2 Rs) Said let's do them right now and he did. I explained my previous frustration and he got right on his phone and notified the area manager. Garry was fantastic and understands the importance of helping people. Honestly I think the other stores just didn't want to take the time to change the Rotor cutting bar to the drum bar. Thank you Garry. Oryleys is lucky to have you read more

Answered the phone when I called gave me a price when I went the next day to pick up the battery it was in stock and the same price got excellent service so far read more

Worst customer service! Waited in line while employee was taking care of customer ahead of me which is fine. But second employee was talking to a guy in street clothes for 5-10@. When he came out he hugged the customer in front of me and talked a minute or two. Then he went to the next cash register . I thought to help next customer which was me. The phone rang so he answered . He proceeded to look up parts and locations of the part instead of putting him on hold and checking me out. By this time there were other people in line. The person ahead of me finally finished( they couldn't find her parts and had to order from California so took long time ). So I went over and checked out. The one on scottsdale and Goldust has never had a problem employee like this guy! I will never go there again. read more

Shop here often, but will not give my business to this location again. Older heavy set guy is extremely rude. I greeted him with a "How you doing?" He ignored me and made a comment about me throwing my empty soda cup in his outside trash can and then didn't move out of my way so that I could enter the store. Had to squeeze by him. The other associate was helpful and friendly. I will be calling corporate. I shouldn't be treated like this when I spend so much money here. read more

Just had a horrible customer service experience here. My brother-in-law and I came in around 8:15 pm on a Sunday evening to get his battery checked and likely buy a new one. When my brother-in-law walked in to ask if they could test his battery, the associate behind the counter stated he didn't know where the tester was and that they were "getting ready to close" even though the hours posted on the door stated they were open for another 45 minutes. Rather than take 5 minutes to test the battery and make a sale, this associate preferred to make a lame excuse of not being able to "find" the battery tester (not even moving from the counter to even make a pretense of doing his job. Very disappointed in a store that I have been coming to for years. No more. I wonder how many other customers this associate has treated in a similar fashion? read more

Manager Mike is a star!!! Helped us to determine which wiper blades needed and even put them on. Thanks very much. Prompt friendly service, affordable prices read more

I am a long time buyer from O'reilly. About 3 weeks ago my wife's battery would not start her car, Autozone put their tester on it and deemed it to be bad. My wife then remembered she bought it as O'reilly. I took the register receipt and the battery down to the store at 27th ave and Glendale in phoenix Arizona. The gal at the counter put her tester on it, and then said she'll have to charge it for 3 hours then test it again. I explained the test results I received elsewhere and she got very rude, the ther cashier buddy chimed in as if I was too loud. I called corporate and told them of this incident and he said, he was very friendly but said our methods are antiquated and so is our test gear, sorry. So in 3 hours I picked up her battery. The guy said "THIS IS ONE GOOD BATTERY" full of snark. so after 2 weeks I had to jump her car yesterday, on this battery that is only 2 years old. Then I charged it. Just now she called because she is stranded again.NEVER again O'reilly. This battery will be used as a core to get one from ANYONE but you, infact I will never shop your store again, I will forgo my remaining warranty because you guys are shady... UPDATE: Her car is doing quite fine with the Costco battery I put in, and in was almost half the price. read more

Awesome customer service. Thank you to Naomi for changing my head lightbulb for me like it was nothing.

Stopped in for windshield wipers and a question about slow to start F150. Peter helped us and was excellent. No push just great information and recommendations! Helped figure out size of engine in truck with a smile and inquisitive nature. Would go back in an instant. Superb customer service! read more

HORRIBLE Customer Service, and of no use whatsoever. Don't count on them to resolve any problems, or do anything to help or compensate you in any way. I strongly suggest that you Do NOT buy NGK Spark Plugs. I purchased 3 of these "knockoff" spark plugs from 3 different stores, and ALL THREE were defective. I spent a week of time and almost $500 in parts to repair my RV Generator, thinking I had NEW spark plugs. When I returned 2 of them to the last store I shopped at, and asked for Champion Plugs, they still charged me the extra $3.50 each. Their corporate customer service promised me a call from their regional manager, which predictably I never received. I also strongly believe they did NOTHING to resolve this obvious problem with their NKG's. I will NEVER enter another O'Reilly's store again. BTW... from the minute I installed the Champion plug, my generator has been running great. read more

Outstanding customer experience. I'm always impressed with the level customer service delivered by the representatives at all O'Reilly stores. The representatives at this location went above and beyond in helping me service my vehicle. Because of their dedication to service and their extensive automotive knowledge, I have been and will continue to be a loyal customer of O'Reilly. read more

Really nice clean and well stocked store. Christine answered the phone and was very fast and professional. When I picked up my parts the store became busy . She called for help and everyone moved into action. This store impressed me and I'll be a repeat customer read more

Been here a few times. The younger Hispanic man has always been friendly and helpful. Today and older heavy set man helped. He gave useful info but I feel really sorry for the stick between his cheeks read more

I just received fantastic customer service from a young lady who insisted on helping me carry my items to the car. Thank you!!

Now O'Reilly Auto Parts, but still the same great service as before. This store is one of the best converts from Checker to O'Reilly -- their service is 100% outta here. I needed a new battery, and they came outside, checked my old one, took it out, replaced it with a new one -- in 108 degree heat. Hey, I am woman hear me roar -- but I gotta tell you that you cannot beat their curb service. These guys rock! read more

I bought a temperature sensor for my 97 Jeep Grand Cherokee but when I got home and looked thru tool box I had no 1/2 inch deep socket. I called O'Reilly Auto Parts and I asked them if they loan out tools and they said sure. They saved me money by not having to buy something I may never need again. Thanks guys!! read more

Great service! I bought a new battery here when mine was dead and they tested the old one and replaced it on a very hot afternoon. The assistant manager who helped was terrific! read more

Super helpful employees! I went in last night and Joe not only helped me find the air filters I needed for my car but also helped me change them! I'm super grateful for his assistance, saved me a ton of $$ by not having them done at the mechanic. Thank you!!!! read more