This review is overdue Hubby and I needed new phones so we went to this Verizon location because it is a Corporate location. Some locations are a franchise and people don't realize it! We found the franchise store we went into in Brandon tried to pad the bill and the guy was dishonest!! Usually my son goes with us to help because he's more knowledgeable with modern technology than us. We went alone to this corporate store to gather some information about purchasing new phones. A lovely gentleman named Jeff helped us. Jeff was extremely knowledgeable and extremely helpful! Jeff was patient and explained everything. My husband and I felt extremely comfortable purchasing our phones with Jeff. Everything he said we would be paying we are. There were no surprises! Hopefully he's still there in the future when we need new phones again!! read more

Verizon - Mobile Phones Near Me - Tampa, Florida

Michael was very helpful and knowledgeable. he made my experience very easy to understand and helped me navigate a claim for a screen repair. Top tier employee! read more

Horrible experience. I walked out and bought a new phone at the Verizon in citrus park. The sales person was beyond rude, condescending and spent the entire time trying to upgrade me on a million things. Will never go back to the dale mabry store again. He mocked me, laughed at me and told me I had fear of saving money when I refused to bundle my cell phone plan with a home internet. I already have a home internet I'm happy with. I was there for a cell phone upgrade, nothing else. I had a perfect experience at citrus park location. read more

Weren't able to help me with the order they created. Called customer service to be told to go in a store to be told to call online or just start over. Do better read more

Lost my phone in a different country and Natalia not only helped me with replacing my device she also was able to upgrade my device, get me a smart watch, and an IPad all for 50/month additionally. I also was locked out of my iCloud and she helped me restore all my data. read more

Employees are dim jerks. Very unhelpful and rude. Switched to AT&T because of this location. Much happier now.

Awesome customer service- Gus was great and took care of my issue fast and professionally.

Like everyone else the customer service was horrendous! Walked in at 7:25pm which is 35min prior to closing to get a new phone for my daughter on her bday. The young girl told us as a starting point " what do you need" This is how it started.... I told her we would like to get a new phone and that we saw on the app that we can get a new phone for $125.00 plus an extra charge on our bill of $25.00 she said they could not do that in store cuz they were closing early and that corporate tells them to stop doing it 1 hour prior to closing! Keep in mind we were wanting to add the phone not change it out! She then said and you have to give us the phone you have! I tried countless times explaining that online we can just buy the new phone and that's what we would like to do in store. She had major attitude so I stated that this is why people will start to lose their jobs because AI and technology will be doing it for them and there will be no need for them and that I would like for her to just help us. She said I will but what you are getting online for $125.00 will be $250 in store plus I get your phone! Full of attitude so we left!!! Went to car and bought it online in less then 5min for $125.00 and will be to us Friday! Teacu your stuff some customer service! I will be looking into moving to AT&T after being with you for 20 years! Customer service is huge and you lack it both in person and on your online support portal! Added later- maybe you should not use auto reply messages to respond it clearly shows your employees are trained with customer service just as you are treating your clients. Terrible service continues read more

I would give it no stars if I could! Recently switched to T-Mobile received a letter in the mail telling me I owe $667. They failed to break down the charges so I called the one 800 number. I was told that they could not provide a final bill for me itemized. I was told to go into any of my local stores and they can help went into my local store and I was told I would have to go to a corporate store. How about I don't pay the bill until I get a proper one. I want a proper final bill broken down because they are fraudulent, they are liars, and I don't trust any dollar amount that comes out of them. How is a letter with no account number by the way on it even an actual invoice?!? it's not !! read more

Wow looks like nothings changed from my comment 3 years ago. Worst Verizon ever. 1 person working in the whole store. They don't answer the phone. They bumped someone else up in line in front of me. The manager just stands there and greets people. LOL must be nice. read more

service is soooo slow at this location!!! reps having personal conversations with multiple customers waiting. read more

Verizon - Mobile Phones Near Me - Tampa, Florida

I just had an encounter with the girl who said she's the general manager of the store. She was SO rude. I've always gotten help when I came here before but this is my first time dealing with her, and I literally want to change phone companies now. I hope someone from Verizon sees this and does something because it's not good for business. She asked me zero questions except if I was military- didn't find anything out about my situation. Offered zero help or solutions. The place was busy with people waiting (no one was getting helped) and I think she just wanted to get people out of the store. It was the worst customer service experience I've had in a long time. I left feeling shocked. Save your time and money and go somewhere with people that care about customers. Or Verizon consider getting a new general manager for this store. read more

Verizon doubled the cost of data I was paying from approx. $80 to $160! I got suckered into switching to an unlimited plan without disclosing all the facts and had terrible speed (service is tiered, so you pay more for a faster connection), but never told I could go back to my previous grandfathered plan...I knew deep down the plan they switched me to was too good to be true (should've followed my gut feeling). Also, the person "helping" me kept saying I wasn't fooled into this godamn awful plan when I literally explained to him multiple times that I was because nobody said anything at all about the slow service, which was an absolute disservice and not being able to go back to my previous plan at the same price...price has skyrocketed to 100% increase vs. What I was paying for 2 yr. Ago when I was locked in on old prices; He made my experience unpleasant. read more

The store says open till 6 I get there at 4:59 paper in window says now closes at 5 but the door is locked and the employees, all girls standing around a table gossiping instead of having the door unlocked till 5pm which is not what the website says. So now they are doing nothing when I was ready to purchase an iPad but nope! They lost out on this commission!! Horrible if you're open till 5 then change the time on the website and make sure to say doors locked before 5 pm!!! Looks like I'm not the only person writing this place a bad review goes to show horrible customer service!!! Get new employees read more

Quite possibly the worst cell phone store I've ever been into. I had seen a phone while shopping at Best Buy, but Best Buy didn't have any in stock so I drove the couple miles to this location. A gentleman in a cast approached me and I stated I wanted to see what was left on my contract to get into a new phone. He looked at someone behind the counter and passed me of with a facial gesture. The next gentleman, after hearing my request walked me back to a PC and tried to log in. He walked away from me twice. No "give me a second," no "this is giving me issues," nothing. He just left me standing there and walked away, not saying a word. When he finally decided to help me out, he looked at my account, make a horrible face and said, "You want a new phone, you JUST got your current phone..." Seriously? When did spending money unnecessarily and boosting your sales become a bad thing? He never even asked if I wanted to get the phone or pay off my current contract. He just left again. Tempted to call corporate due to how horrible the employees are here. They should know these folks are costing them money and potentially customers. I'll be getting a new phone, but definitely not here. Concur with Connor A: STAY AWAY. read more

I went into the store to upgrade my phone and had a negative experience. Upon entering, we were asked to wait and they would be with us shortly. After waiting for several minutes with no follow up, another customer walked in, skipped in front of us and was accommodated without question. After waiting several more minutes, with no recognition we decided to leave as we were being ignored. After respectfully informing the manager of the series of events, his response was rude and unprofessional. We are long time customers of Verizon and are very disappointed by this unfriendly and unaccommodating service. read more

Employees do not know how to manage accounts or transfer lines or do basic functions. Wait was over an hour. they ended up calling verizon to figure out how to do what I needed and still couldn't figure it out. Just trying to set up a new account and transfer numbers. read more

Came last week. Was told to make an appointment. Came back a week later for appointment. They had no record of appointment. Told them again what we wanted to do; they say, "we don't do that here, there's a number to call." Waste of time and lack of customer service. They don't want to do anything for you except talk you into a new phone. read more

Fortunately, I don't have to come here that often as it's usually not a good experience when I do. It's a small store so there aren't many people there to help and as a result it seems like there's always a long wait to get help. When you do finally get help, the employees are well-intentioned but it's hit or miss on whether they're actually helpful. It seems like Verizon has a lot of restrictions on what they can do, especially for business accounts, which can lead to frustrations when all you want to do is upgrade your phone or get some tech support. Basically, if you get do what you need to do online I'd advise doing that over trying to do it at this store. You'll likely save yourself a lot of time. read more

I needed a factory reset and they did nothing to help first told me to go to cell phone repair a mile away and then told me to call 611 absolutely no customer service ! read more

Epic fail. Seriously - YOU CAN'T UPDATE MY PAYMENT IN THE STORE? What a load of crap. Do NOT put me on the phone when I drive to your store for service. I want Alltel back. I love my iPhone, but the customer service is FAIL read more

Always easy to park, always a nice person heading you at the door, the wait is never unreasonable... only giving for starts because they literally have me the wrong phone when I purchased... They happily replaces it when I returned but was still a little annoying... would also be nice if they had more space to sit... read more

Doug was awesome in setting up my phone. My old phone was freezing and it was still under warranty so I brought it into the store to transfer the data after receiving another one from Verizon. I spoke with Dave the manager and he was super nice. read more

I had a wonderful experience at this location on April 16 with Richard. He greeted me and had the door open for me as soon as I walked up! Richard was able to get my media and settings from my old phone onto my new phone with no problems. Also he suggested I update my plan which means he was able to save me hundreds on overages I was going to incur! What a great service that is. This is why I have always and will always stay with verizon wireless. read more

This Verizon location has some of the rudest employees I've encountered in quite some time. The lady that helped me developed an attitude within the first 2-3 minutes of our interaction; her answers were short and lined with an undertone of annoyance. She decides to argue with me when I ask her about why Apple no longer includes a product in their boxes. I then purchase a new iPhone and there is zero explanation on how to set it up, nor a thank you for making a purchase. I also decided to trade my old iPhone in as part of Verizon's trade in program. Her first estimate was $170 then a few minutes it was $440. Another employee here's my question pertaining to the difference in prices and asks me "why are you questioning it, just be happy with the price increase." I hope it these two were just having a bad day and this is not always there regular attitude, because customers will decide to take their business elsewhere if it continues. My worst experience at a Verizon, hands down. Please turn your attitudes' around, customers would greatly appreciate it. read more

Got a call I'd gone over my minutes but I could temporarily increase the plan then return to original the next month. After 8 months, they're billing me for $1300 for not paying the original overage. I've spent 3 hours total on the phone, each time they promise I'll be credited and pay only the cancellation fee. I've been on hold right now for 12 minutes. Customer service is their inside joke. Wish I'd never heard of Verizon, and will never ever use them again. ** update ** finally got a manager (Victoria #70509) who assured me that I can set up payments on the $1300 and "thank you for using Verizon" read more

Terrible, terrible, TERRIBLE customer service. Employees were more competent than the manager. I will never return to this store. STAY AWAY.

Stevens, my sales guy was amazing! He helped me add some family members onto my existing account. He was friendly, efficient, and knew his stuff. He should be promoted to management and allowed to help his fellow co-workers with their customer service skills. I was waited on by a few other sales people in the last couple days from various locations and received very poor service in comparison. Stevens was by far the very best I could have hoped for. read more

When my phone died from rain damage and could not call my home to get a hold of my parents to add me as an account holder, they let me use their phone several times. One of the employees even escorted outside with an umbrella to my car when it was down pouring. They were so nice and helpful getting my new phone set up. The service was absolutely amazing. It was the only store in Tampa that I will go to for my phone/questions. read more

I had an exceptional experience at the S Tampa Verizon store. Kourtney was immediately available for assistance and guided me expertly through all of my decisions. The process was efficient and I left feeling very confident in my choices. I would highly recommend Verizon on S Dale Mabry. read more

NEVER will I go to this store again. There is absolutely zero professionalism there w/very, very rude sales people. Their motto: it's the customers fault. When I bought my IPhone there four months ago, they couldn't even transfer the data fm one phone to the other. They just wanted the sale and go home. Okay, I transferred the data. The second time I went there I needed help w/the same smartphone & instead I was ridiculed. Shame on me for attempting to get help from the store I bought my product from. I should have known after the first incident. Hello... I just wanted help, a solution, &/or advice. Isn't that what they're getting paid for? Oh I forgot... It's only about sales with them. I had to go to Best Buy to finally get results & I didn't even buy it from them. Be kind to yourself... Do not enter this location! read more

Don't waste your time calling Verizon. Visit this store. Ask for Brian next time you visit. Very knowledgable, fast and nice.

This new Verizon is ridiculous. First they laugh at me because I try to open the locked door during business hours. Professional right? And then you cannot get a new phone added to your bill ONLY at this location. read more

Employee lied to me back in November about how the upgrade policy worked. Came in ordered a phone and when it was delivered she said I was required to have it upgraded in the store and they would take my old phone from me. Well I did that and for the next two months Verizon harassed me that I never mailed them the phone. The manager Darlin promised me many times that this issue was cleared. Beginning of January I receive my bill for $605.00, so I was charged for the phone they said that was returned. I have text messages from the manager stating I wouldn't be charged for the error an employee made. She was off until 1/10 and promised she would contact me then and it would be fixed. I asked for her manager number then and was ignored. Spoke with Verizon on the 800 number and they said when the store opens they would call but it was out of their hands. I texted her at 6pm yesterday and no answer. Texted again today and again no answer. I did exactly what I was told to by an employee of the company and have yet to have this issue resolved. read more