Let me start by saying the staff is friendly and the phones not bad. But…read more... I did the switch over back in mid January and was told I would get a visa gift card within about 4 weeks and could be as much as 8 at the most. And I let the representative know before I signed up my concern about being in a contract with tmobile and it effecting my credit and I was told that the gift card should be in effect before that happens (so it would be paid). About 6 weeks after switching i was concerned about not seeing a gift card on the app or an email and I was told to wait another 2 weeks if I don't get it come back. My credit was starting to decrease shortly after and today March 19th I went back and after messing around with the app some, checking emails and then calling customer service from the store we got an answer!!!! It was somewhere in the app, that the representative over the phone told us to do (me and store member). So this was all preventable! If the staff member 2-3 weeks ago would have done that same thing my gift card would have been here, or at the very least almost here. Now I have wait another 4-8 weeks for the card that pays off tmobile, that i should have gotten weeks ago and it wouldn't have effected my credit. They need to do better as a team. I am beyond annoyed and it's effecting my credit now so that's a HUGE issue for me when I explained this from day one that that's all that mattered to me. This is not okay and I hope someone will reach out and make this right!

I entered the store and was greeted by both employees. Te-Von just finished with another customer…read moreand immediately asked how he could help me. He was personable and professional during my time in the store. Even behind his face mask it was obvious he was smiling. I was very impressed with his ability to be fully present with me, provide guidance to the other employee, and greet customers as they arrived. It's not often one encounters an individual who radiates positivity and I very much appreciate Te-Von for giving me the opportunity to do so.

Fantastic service, very quick professional in nature and very effective and solving problems. I've…read morehad a great experience in working with Martin the business owner.

Highly recommended: I thought my iPhone was dead! Verizon could not fix it; so I purchased a new…read moreone and took the old one to Mr. Fix Cell Phone & Computer Repair. My old phone had my entire life on it! After letting him keep it for a while, he was able to resuscitate it! Great service, great prices! I will happily return here for any of my future electronic repair services.

I've had Cricket for about 2 years. Their cell service is as good if not better than other…read morecarriers, at a lower price than I've paid before, and their customer service is extremely good. Today I had to buy a new phone. The man in the store (I didn't ask your name, I'm sorry) on Bell Creek Rd Mechanicsville, was beyond great! He was very knowledgeable, polite and has amazing customer service skills. I couldn't be more pleased!