STAY AWAY! If I could give zero stars I WOULD Absolutely…read moreterrible experience. Not a single Xfinity customer care person wanted to help. I was bounced around repeatedly, given different stories, and got ZERO response from the store manager. First I was told the manager was in the store. Minutes later, I was told he suddenly "wasn't available" and no one could get him. This is basic customer service, and they completely failed. No urgency, no accountability, no effort to resolve anything. It's clear the staff is either poorly trained or simply doesn't care. I walked out with no answers and wasted time. Unprofessional from top to bottom. I won't be returning, and I'd warn anyone else to avoid this location unless you want the same runaround

The customer service team was very helpful and patient when answering my questions. They took the…read moretime to explain my options clearly and made the whole process easy to understand. Shout out to Jensen , Candace , and corey !!! Best employees.

Deiondra was fantastic! She was incredibly patient with my mother as we conversed and attempted to…read moreupgrade her phone. I also managed to upgrade my phone. The whole time was filled with laughter and jokes making the process feel quicker and better than ever!

terrible I was told I can transfer my service and it wouldn't take more than 15 minutes I then go…read morein to upgrade my phone after sitting outside in the cold for 30 minutes to transfer just to be told when I go back in that "I just am gonna have to wait it out"

Easy to sign up for, and good pricing...however, if you have an issue with your service and you…read moreneed your request escalated about their basic 24/7 service tech's don't hold your breath. I have called 4 times over the past week to complain about the speeds and dropping internet randomly. The tech's have repeatedly told me that they have escalated it to higher ups and they will be in touch. I am beginning to believe NO One works in this department, and or they have one of the worst customer service departments in the industry. Not sure how they will stay in business at this rate... and currently if your looking at this service as an internet provider I would have to tell you don't waste your time!

From the owner: Since 2005, Spot On Networks (SON) has lead the managed WiFi industry by providing multi-family and…read morecommercial building owners with fast and reliable WiFi data and voice services for residents.

We are an industrial distributor in Milford, CT and signed up with 8x8 in July 2019 to transition…read morefrom our legacy hardwire Lucent system to a VOIP system. 8x8 is a top 5 player in the global office communications market and we felt safe using them. It was 4 months of living hell. They never came out, never commissioned the system properly, over sold us on what we needed, billed us for services not rendered, charged us cancellation fees for a non performing system. I reached out to Gregg Haughten and his team solved all our problems at a reasonable cost. Granite Communications taken full responsibility for the system and we have not had 1 outage since he deployed it last week. It took 1 full day to be completely online including voicemail recordings , extension, Firewall programming, DHCP programming, etc. Granite was even able to reflash the 8x8 phones to work on his system!! On last minute notice, Gregg even came down personally to do the Training for our office staff. They have absolutely set the bar for deploying a technology solution!

From the owner: Granite Communications is a group of skilled communications professionals working together as a…read moreteam dedicated to helping you compete and win in today's competitive business environment. We partner with leading technology innovators to implement business telephone systems which improve customer service, enhance productivity and lower costs. Give us a call today to get your free buyer's guide!

Firstly, I will say that whenever I had a problem with service, Frontier would send a technician…read morepromptly - I'll give them that. What my complaint is about is disconnecting service. I makes no sense to me why they "can't" pro-rate the last bill if it's disconnected within the billing cycle. ?? With all the technology... they can't pro-rate? I had to pay a "restocking fee" when returning the eero unit. I suppose they (I) have to pay The UPS Store to ship the unit back. My billing cycle went from the 18th - 17th of the each month - and once I returned the unit via The UPS Store my service was disconnected on the 1st of the month within the billing cycle. Why should I pay for the whole cycle? and when the next person at the address opens an account the next day - they collect double? Seems unfair to me.

Frontier is the absolute worst . Zero customer service …read more Zero follow through . Zero reliability . No matter what they promise and no matter how many times you confirm / it will never happen. If I could give half a star I would .

I know its been a while but this guy above is fairly responsible for the situation he was in. First…read moreoff he purchased a phone in Florida and then flew to CT to exchange it? I work for T-mobile and immediatey this is a red flag. For all we know that phone was stolen. The manager he is insulting did everything by the book and was far from stupid. Receipts cannot be faxed due to our customer proprietary network information policy but they can be searched easily through our system now just like they did back then. The only reason they wouldnt would be if he didnt have his I.D. which considering he doesnt have a receipt he prob didnt have his I.D. Secondly why was there no receipt? Who makes a significant purchase, signs a contract and then leaves without a receipt? All he needed was the store ID # and we could've very easily researched the receipt. Also we couldve looked up the contract by social. Of course he couldnt provide this. How convenient. He also fails to mention whether or not he was in a corporate store. Most people cannot tell the difference.Corporate stores cannot accept returns from authorized dealers. It's like buying a Sony TV from Bestbuy and trying to return it to a Sony store. In this scenario I'm fairly certain he was not in a crporate store in FL otherwise it wouldnt have been a problem. This has been done countless times by yours truly considering the customer had the proper paperwork. In the real world we cannot just assume you are telling the truth. especially with he amount of fraud that steps through our doors. This guy had fraud written all over him What was the outcome? What did we determine after your series of stupid mistakes? It is not our responsibilty to keep track of your receipts. What happened at that third t-mobile store? They probably sent him packing as well.

Shansee the saleswoman was great. Attentive, didn't push me into something I really didn't want…read more Got a iPhone 16 plus and ultra 3 watch . Right next to GameStop and Target.

Stopped in for assistance. My Mr. and I had each purchased a new iPhone 13 and had been emailed a…read morereturn label to send in our old phones which required a box to snail mail. Asked if their location had return boxes to complete the process. Were told they might have these in their backroom but that we should double check our email again to see if the boxes were being sent to us. ?? We in the Verizon shop at that moment where there were two employees, listlessly leaning on the displays with no other customers about. The emails mentioned nothing about boxes being sent. I get it that the store was to close in about 20 minutes. Maybe make an effort in the meantime and at least check their backroom? Or qualify the truculent attitude by explaining boxes are held specifically for phones purchased at that location if this perhaps is indeed the case? We left and went to another Verizon store where we were provided the requested items readily with a smile. Nice to know that pleasant customer service is available at the Verizon store- just not this one.

Terrible. Go in to upgrade a phone. One person working with another customer. Sat there over 30…read moreminutes. No one acknowledged I was there. Just terrible customer service. Why would a Verizon store not even acknowledge a waiting customer? Furthermore, the sales rep was visually annoyed with the customer she was helping. Her tone was condescending, and her eye rolls were uncalled for. Bottom line: Is it so much to ask for, "Welcome to Verizon. We'll be with you shortly?"

When we started getting intermittent "Insufficient Signal" notices on shows we had our Tablo OTA…read moreDVR set up to record, we gave Connect Tech a call for service. Dave arrived with an assistant and quickly diagnosed a weak amplifier up on the antenna. They brought out the 40 ft ladder and had the new amplifier installed in about 30 minutes. That visit was two weeks ago and we haven't had a single missed program since. We continue to be very happy customers of Connect Tech, highly recommending Dave Riollano and his team!

Called and came out next day. Very responsive and helpful. Would definitely use again.read more

Yesterday I had THE best experience with a customer service lady by the name of Monique. She took…read moreher time to find me the most FANTASTIC deal for my internet. She also made sure I was completely satisfied with the package she found for me.. While she was searching for a package we were shooting the breeze like we knew each other for years.. I felt her ENTIRE energy through the phone! If you call frontier ask for MONIQUE. I hope her supervisor or upper management see this and give Miss Monique her props!!!! I've been a customer for almost 10yrs and she is by far the best CS I spoke with. Stay Blessed Miss Monique Thank you Mrs Daniel

Jacked up the monthly price $15 without any notification!…read moreHave been customer for three years.