Luis was awesome!! I came in with two iPhones that had challenges. It was clear he knew what he was doing and he listened to me at the same time about my concerns. He came up with many types of solutions quickly. I came back with more concerns and he overcame them. I walked out with what I've always wanted. He also invite me to come back in to help me set up the phones when they came in the mail. I have dealt with him before in the past and it's been a very similar end result in all-around customer service and customer satisfaction with Luis. Thank you!!!! read more

I've been having trouble making and receiving calls with my phone since it updated to System 9 (Android). My smartphone occasionally "freezes" and won't let me make a call or hang-up an existing call. I have to re-boot to get it to work. I thought it was my phone until the same thing happened to my wife's phone this morning, and she has a brand new phone. I tried calling Verizonwireless support. After being on hold for 45 minutes (even though the wait time was announced as 6-10 minutes), I decided to go to the local store where I bought my phone. When they met me at the store to check me in, I wanted to ask one question before being signed in. I wanted to quickly describe the situation then ask "is there a technical expert in the store?" Thirty seconds, max. They shut me down with, "we are all technical experts." So I waited and waited. I was told "you are next" and I waited some more. And after 45 minutes I saw the guy at the door having a long conversation with a new customer who had just walked through the door about something to do with setting up Facebook, so I went up to the agent and complained that I just wanted to ask this one question. I described our problem to this self-described "expert," who told me that maybe I needed to update the system on my phone. Of course, I did that and have double checked for more updates just about every day I've had this issue. He then said that maybe my phone was still under warrantee. I told him it also was taking place with my wife's phone, so a phone issue wasn't the point. He then advised me to call technical support, which was what I wanted to know coming in the door. I then told him that I did a bit of online research, and people have been having this problem with Verizon services since 2012. He told me if that was the case then there would be a line out the door. That's when I showed him some of the 1-star Yelp reviews this store had received. Bottom line, I just wanted one easy question answered before signing in, to know if it was worth waiting or not. Sadly, neither he nor anyone else there could be bothered to listen to me for 30 seconds. I wasted an hour at the store and 45 minutes online today. Sigh. Update ... much later the same day ... after another 45 minute wait to speak with a technical pro on the phone, I finally got someone who knew how to handle the situation. First thing she did was to apologize for the "unusually long wait." After we tried a few things, I got moved up to a "level-2" technician. We are trying a few more things. No idea how this will turn out, but I must say that these two people are actual "technical experts" and I trust what they are doing for me. The first thing the folks in this store have to learn is humility, and they have to stop referring to themselves and everyone who works there as "technical experts." Finally, if someone asks for a minute before signing in to their system, these folks have to trust the customer. read more

Grateful for the help of Carl in buying my new iphone. He was very helpful and knowledgable in the products. He is patient and my friend are I enjoyed our overall experience at Verizon SB. Randy was also accommodating to us when we needed help. I'd suggest this store and location for phone needs in Santa Barbara. read more

I have visited the Verizon Santa Barbara on upper State St. three times in the past week. The service has been excellent, especially from Marcos during my visit today. He went above and beyond to work on my technical issue; retrieving contacts from a Samsun Convoy 3 flip phone. He is very skilled and very personable. Thank you Marcos!!! read more

Wouldn't recommend this location or the carrier. Not helpful, kind of an overt "not my problem" customer service attitude. Not entirely their fault, considering the carrier itself is garbage. Can't wait to switch. read more

I unfortunately cannot put a name to the person who took care of my father today. However, his experience was terrible. To degrade my father and shoo him away for asking questions about a phone upgrade and your response was "it's complicated" is ridiculous. I understand the circumstances we are facing and it is possibly why your attitude and professionalism was subpar. Shame on Verizon for hiring people who are unfamiliar with their job it's sad. read more

I have been a Verizon mobile customer since I got my first mobile phone in the US, over 10 years ago. And I've been on the same plan ever since, paying month to month. It just works for me. I've added some extra features over time, like more text messages and a data plan, but overall I'm of the mindset that if it works, don't change it. I am not a fan of buying technology that's designed to be obsolete by the time it hits the sales shelves, and not a fan of upgrading devices every two years or less, which is what marketing for mobile services keeps pushing. Instead, when it's time to get a new device, I prefer to buy it outright rather than through a new 2 year contract, and I transfer my plan. But I held back on changing my smartphone because going into a Verizon store to ask questions was on par with car shopping, the universally dreaded activity. The business model is based on sales commission, the salesperson is motivated to sell a new plan and a new phone, not to advise based on customer preferences. I was told on numerous occasions from other Verizon stores that it would be impossible to change to a later model smartphone without forfeiting my old data plan, even if I bought the phone at the unsubsidized price. It was getting to the point that I was going to leave Verizon altogether. I don't know how or why this particular Verizon store is different, but after over a year of disappointing inquiries about my mobile options, I walked in holding an independently purchased Verizon smartphone and asked about next steps. The man who helped me said it was simply to transfer the plan. And he did. And he offered to transfer the contact info in the old phone as well, which ended up taking over half an hour because I had a lot of data to transfer. There was no transfer fee, no new contracts, Verizon didn't make a new sale on me or a new penny in profit on me. But they did keep me as a longtime customer. A phone is an accessory, it's there to make my life better. Buying and maintaining a phone shouldn't make my life more complicated. The fellow that helped me was Brian. When every other sales rep in every other Verizon store I visited made it so unappealing, he made the process so simple and easy. Thanks! read more

Um. Okay. I really don't understand the 1 star reviews. I was just in there today helping my mom get a new phone to replace the relic she'd been using for god-only-knows-how-long. We went in and the music was a little too loud for her liking... so, I asked someone if they could turn it down, as my mom struggles with ambient noise, making it difficult for her to hear whoever is speaking to her. The woman I asked smiled and, without hesitation, immediately went to the back to turn the music off for the duration of our visit in their store. Then our guy came to help us and he was friendly, informative, and patient while we went back and forth over whether or not to get the iPhone or another basic phone for talking and texting. Mom decided on the iPhone (yay!) and we were outta there shortly thereafter. Definitely a pleasant experience overall. I mean... it's a phone store, folks. They have to deal with needy, indecisive people all day, everyday. Lighten up. read more

this place is a perfect example of how to run a business whose sole focus is on making money from its customers. I have been into this location many times to try and get something simple accomplished, or buy something small and EVERY single time I come into this store, somehow it turns into a debacle. I have spoken to a few people I know that are on Verizon and they have changed carriers just because of this shop. Why do cell phone stores have to be the DMV of the 21 century? Inept, rude staff consistently who insist on talking down to you. Doesn't that sound like fun? read more

Worst experience ever. Went In To upgrade my wife's Iphone 5 to a 6. Salesperson put the grind on me to enroll in Verizon Edge. I don't trust Verizon. The guy came out with with a basket of cheap accessories and then hassled me and tried to guilt trip me into signing up for the Edge package. Accused me of "not wanting to save money" with a bunch of double talk. I finally said I would leave and check with my wife. I got in my car and drove right to the Apple Store where I should have gone in the 1st place. What a surprise. Great customer service. In and out in 10 minutes. read more

Went in to upgrade my mother's (insanely basic... we're talking Jitterbug-style) phone for another of the same variety as she was up for an upgrade. The associate that helped us just told me to do it online. 4 days before my husband went in and they were able to order HIS new phone for him, but i guess it was because it was a new Droid and they work on commission. Seniors needing basic phones for communication purposes and not playing Angry Birds do not register on their radar I guess. Ended up ordering it online for her, but I get the black chatters thinking about having to go back to the store to get it switched over. The only way the downtown store could be worse is if they horsewhipped you on the way in. read more

Ads are incredibly misleading. Auto enroll you into Verizon tracking. Notification is suspicious text

This is a review of Verizon as a whole not just this store. However, this store did play a part in making believe Verizon is not interested in my business. read more

Not only did they not listen, everyone in the store was extremely rude. A bad tone of voice when speaking to customers and dirty looks when walking through the door. No one should ever go to this store. They may try and act professional, but they cannot remember anything and consistently asked the same question over and over. Not to mention they did not have any answers to my questions but looked like chickens with their heads chopped off running around the store to go find the answer. Completely unprofessional Staff and a massive waste of my time to go to this location. Never again. Never again should anyone be treated the way they treated me. !!!!!!!Horrible!!!!!!!! Wish I could give them a negative rating! They deserve it. read more

Not so good. I waited their necessary time before they would acknowledge my existence. Well, they did not. I wanted to spend hundreds of dollars to upgrade my phone, which I thought they would be at least friendly about, but they pretty much blew me off. Guess I'm going to Ventura or Camarillo to be treated like a customer. We're spending hundreds of dollars... Can't you at least acknowledge me? read more

My husband recently had his phone stolen so we needed a new phone and to put him on my plan. We had excellent service today from Tess, who helped us with all our needs and walked us through all our options. Thank you, Tess, for making things easy and enjoyable! read more

I have completely lost faith in the customer service of this Verizon store. Time after time, I have received unbelievably terrible service. My family went in to not only upgrade a phone but to also upgrade the service plan. Let me tell you about the excruciating experience I went through. Stephanie, the employee not only "accidentally" disconnected my phone when I was not present in the store, but did not properly upgrade the service plan or activate the new iPhone that my little brother got. So I'm not sure why my phone line was even disconnected in the first place. Due to the fact that I did not have any phone service, this caused unnecessary stress when you use your phone to communicate with co-workers in a hospital. Luckily the only number I could call was the Verizon *611 and it took me two hours on the phone with the amazing IT support team to finally activate my phone! I am not sure how this HUGE mistake could happen? I hope Stephanie gets the training she needs from Verizon to not only succeed, but to provide customer service without unnecessary stress and time lost. read more

Last time my new every two contact expired I went to this store and they said Verizon no longer offers a discount after two years. Then why is it in my Verizon app?! So I waited two years for no discount. Surprise, surprise, whenever I go into this store they say that I am on the old plan. This is a total scam just to get me on a more expensive plan. It's never a cheaper plan. Then when I asked how much the new plan is, just like another reviewer mentioned, it's crickets. The staff always need to check the computer to see how much it will cost even though the do this same routine hundreds of times a day. Then they take 15 minutes just pressing multiple buttons on their iPad acting like they don't know what the ballpark cost will be per month. I just walked out and use my iPhone 6 it works just fine. Screw Apple and Verizon! Corporate garbage. read more

Very nice help at Verizon store today they fixed my phone. Got in and out really quick thanks .. IWill be back soon .

Went in on Sunday, Stephanie K. was the representative that helped get a new line and phone added to my account. She was very helpful, patient and knowledgeable. I was very pleased with my experience and felt like she did everything she could to make sure everything was taken care of before I had left. read more

This may be the single worst customer experience I've ever had. Go elsewhere to buy a phone. 1. They were unable to process a simple transaction it took 45 minutes. This was only for processing a credit card. They stood around looking at each other for an answer of what to do. Poor or no training. 2. Partially my mistake for not completing an upload of pics. They lost years of pics by not checking or reviewing phone to see if upload was complete. This has never happened at the Apple store. Never. 3. Manager never returned a call from survey. Do not buy a phone from this store, poorly trained staff, no training apparent from service I received. Buy a phone elsewhere. read more

The only reason I didn't give it one star is that all the one star reviews seem to end up in yelp's "not recommended" reviews section. This is the most poorly managed store ever! I bought a new phone a few days ago and they didn't activate it for me. Instead they told me to do it myself. Once home it couldn't be activated, so I went to a friend's house where there's WiFi, internet, and others to help. No luck, couldn't be activated, so I went back to the store and after a 45 min wait for service, asked them to activate it. They couldn't. It turned out to be a bad SIM card, which they replaced, and then activated for me. If they had tried to activate it for me in the first place, as the store has gladly done in years past, they would have discovered the bad SIM, saving me 5 or 6 hours of time. They've lost me as a future customer. When I told higher level Verizon management of my experiences with this specific store, they said they'd have a manager call me. That hasn't happened. And those other reviewers that mentioned the lengthy waiting are spot on. I've had lengthy waits for service every time I've gone to this store. read more

Poor service I came in for help with something that they had set up for me but now had me call instead Call center first hung up and then instead sent a text to chat I came in so that I could be helped not told to call a support center that is understaffed Useless read more

Started off with rude service. Martin could not be bothered with helping me. Would not offer suggestions for transferring data from phone to phone. Charged for 2 upgrades which we did not request of receive. I had to work with Verizon customer service on line to receive correct service. read more

I recently switched to Verizon from Sprint. Very tired of Sprints terrible service at my house and at the gym. Verizon, a better carrier, offers the same thing as sprint for $20 more a month. It's been 2 weeks and I couldn't be happier. The service is a bajillion times better/quicker. This location was awesome. Adam, made the switch the easiest thing. He stayed with me the whole time, and made sure everything was running properly before letting me walk out the door. I finally feel like I'm getting full potential out of my 7+ with unlimited data. And it's also nice to know I can go back to this store and have Adam help me out with the very few issues I think I'll be having. But seriously. Like 100x better than the last carrier. read more

SHARING MY STORY ABOUT THE UNIT HUM BY VERIZON: RIPPED OFF $1400!!!!! BE CAREFUL I went to Verizon Wireless in Santa Barbara to replace a broken phone...long story short the sales rep sold me on a new device they have called a "HUM" that is the newest thing for monitoring your cars health, tracking mileage and keeping you "safe" on the roads. I work as a nurse and drive quite a bit so I loved the idea of having a safety feature even though my car is only 2.5 years old (2014 Honda Accord Sport). I have made no modifications to the car and its exactly how I purchased it but thought I would go for it because they waived the activation fee and also took $20 off the price...WORST MISTAKE OF MY LIFE. The Verizon sales rep installed the unit on my car under the dashboard and I drove home and it still had not read my car yet. However, by the next time I took it on a drive for 30+ minutes the device "read" showed up on the app and then every light on my dashboard came on as well. My emergency brake, ABS, power steering, maintenance required ect all came on at the same time. It scared me so I pulled over stopped my car and restarted it and all the lights continued to remain on. Well...nothing had changed to my car other than I just bought this HUM thing that now is attached to my car so I called them. After trouble shooting they told me just disconnect the device and return it for a new one it must be a malfunction. I promptly returned to Verizon to take back this defective device within days but the lights on my dashboard would NOT turn off. I went to Verizon and asked them what did this HUM do to my car?? Of course, its so new they really had no answers. I took my car to Santa Barbara Honda...a reputable place for help. I also said I REFUSE a new one as it destroyed my car and would not accept a replacement. I explained what happened they kept my car all day for testing and sure enough the installed unit created a malfunction inside of my car causing all the emergency lights to come on and it was unsafe to drive and needed to be installed and repaired. ( I am not a mechanic this is just what I was told). I asked if this is just a fluke and does this just happen?? The mechanic said not a chance...that device clearly caused a malfunction because it doesn't spontaneously happen at all and your car is also very new. He explained that something interfered with the normal operation of the operation of the car and the only change was the HUM device installation. I immediately returned to Verizon with written proof that the HUM unit installed by Verizon created a malfunction in my vehicle which as written on Santa Barbara Honda letter head. I was reassured by two managers that they would speak with the regional manager and everything would be okay. Meanwhile Honda told me that my car was not safe to drive and I had to fix it or stop driving it. On 5/24/17 HUM by Verizon called me to tell me my claim was denied for reasons: I did not have diagnostics while the unit was in my car. I reminded them YOU told me to disconnect the defective device on a recorded line TWICE why would I have NOT removed it?? Now you're going to tell me its my fault you didn't tell me to leave it connected and take it to a mechanic?? That is clearly your error not mine! Reason two- my mechanic told them there is no connection between what malfunction and what the HUM does which sounded crazy as Honda is the one who diagnosed the problem and provided the proof. I was so upset I called the Honda sales rep who was very nice and said he did receive a call but that discussion did not take place in any way they describe. They inquired as to if I had prior problems with my car which was NO and he confirmed in fact the system is connected and there is no way they can rule out that this device didn't create this problem especially considering I never had a problem with the car. If you install a device and it registers and immediately your car stops working properly and all the lights come on your dashboard it's not such a question...it wasn't a week later it was as soon as the device registered my vehicle and showed on the app and confirmed vehicle. He reassured me that he had not been given any information by them and stands by the diagnostics of which this unit created the malfunction in my car. I called back HUM infuriated that they claimed my mechanic had said these things when in fact he had not and even offered to provide proof for a law suit if needed or be present. He also offered to provide Verizon Hum with the defective part which they declined according to him and obviously didn't care. Never once did they speak to him about what exactly failed and he SAW the car. I received almost no care in the world from Verizon and HUM and it was so upsetting that after a month an "engineer" they called it from another location who never looked at the car denied my claim which is their fault.FIGHTING read more

Horrendous customer service I ask if their is any promotion to switch from my carrier to theirs, crickets... They act like they're doing me a favor to switch to their service. read more

Worst phone insurance you could ever buy!!!! Asurion, Verizon's insurance provider, is the absolute worst insurance provider. They tout that they will send you a phone replacement in 24 hours and they have given us the run around for 8 days, making us jump through more and more hoops and they still haven't sent us a phone!!! HORRIBLE!!! Only buy your iphones from Apple and get Apple Care!!! read more

My review is based not on the Verizon service or phones, but simply on the serious lack of customer service. Spent 30 minutes waiting to talk to someone just trying to upgrade one of my phones. 30 minutes. Now I can understand that customers are helped one at a time and I was next in line to be helped. But to be next in line for 30 minutes while the two reps are chatting it up with people instead of working is what made me write this review. If they do not care about their time, great. But I actually have stuff to do. read more

Tess was my representative at this store, tonight. I explained my wife and I (with whom I share a plan) were ready for new phones. That's it. This "customer service representative" sold me a package that raised my monthly fee by $40+ dollars a month, included other miscellaneous charges for which I was NOT signing up for and specifically said I did not come to the store for. Bottom line, this store did not listen to the customer, lied to the customer and then asked for a positive review on a customer service survey I'd be receiving, soon. Really? We'll be switching cell carriers as soon as my wife and I go in tomorrow and return our "new" phone, refuse to pay a $35 restocking fee and spit on their parking lot. read more

I happen to be in the downtown area and needed a new phone. The employee was happy to show me the type of phone I asked for, he then tried to upsell me on a more expensive phone. I declined. I assumed as in the past, that they would transfer all my contacts and such to my new phone. His reply was that Verizon no longer does that... for privacy issues. I was surprised, and asked how long ago did that start, he thought... 6 months. I told him flat out "I don't believe you" The Goleta store helped my husband and I with his new phone, 3 months ago. I said I'd go there instead. Sure enough, that was a lie, Nate and Martin at the Goleta store are not there to upsell you, or be lazy with customer service. They also told me they hear all kinds of awful stories from the State St store. If you want customer service go to Goleta. read more

Very terrible service. The manager is not helpful and has an attitude. Wish I had never switched to Verizon

Avoid this place unless you want some rude sales associates trying to upsale the sh*it out of you

Don't go in here if you're not an idiot because you will be thoroughly frustrated when you leave! Usually I go in just to test a phone before I decide to order it online but my last time in this store was just before Verizon decided to end their unlimited data and my current phone had had it and I needed a new one. I actually spoke to one of the representatives who tried to talk me into getting the phone. I told him that I planned on getting the phone but it currently had the Ice Cream Sandwich OS on it and I wanted to wait for Jelly Bean. He assured me that there was no such thing as Jelly Bean because he never heard of it. :-O I wanted to laugh in his face! The next day my current phone started having a complete meltdown so I decided that I should probably just bite the bullet and get the Galaxy S3. So I went to the store where I found out I was charged an upgrade fee which is apparently used for classes for people who buy technology they don't know how to used. So now I've gotta support idiots getting new technology - great! Not the store's fault though. Then after having the phone for a day I realized that with 4G, I'd always go over my data limit and was better off buying the phone outright and keeping my old plan. And the night I had the phone, it completely started freaking out. The camera wouldn't work and the screens would flicker off and on constantly. I decided I would take the phone back the next morning before work and undo the upgrade and this is where the major frustration began. So there's a $30 restocking fee which I knew I wasn't going to be able to recover but then one of the reps told me (not the one helping me but a different one) that I couldn't be refunded my upgrade fee and I couldn't get my own plan back. I told him this was absolute BS and I wanted my money and my plan back. The rep helping me spent about 1 1/2 hours trying to figure out how to get my money and my plan back. Then the other rep walks over and says there's no need to keep trying she's not getting it back. So I grabbed my stuff and walked out of the store. On my way to work, I called Verizon's customer service and told them about the situation and the rep told me that the store's reps were completely incorrect and she gave me her number and her boss' number and told me to tell them to call her and she'd straighten them out. Finally, they gave me my money and my plan back. Before that incident, I had upgraded a phone online but I went in the store to get an accessory. Later that day, a rep from this store called me and said that she saw that I recently upgraded my phone and the store was offering a promotion to allow me to use the Hotspot feature free for a month to see if I would like to add it to my plan. She also said that they would cancel it automatically a month later without me having to call in. I called anyway to cancel but the reps I spoke to said that they had never heard of that promotion or the name of the person who called me. I thought that was very weird. The month passed and I never used the hotspot feature but then I ended up with a charge for it on my bill. I kept calling the store day after day for about a week to get them to remove the charge and they wouldn't. I tried calling customer service and they wouldn't remove the charge because they said that it was something I worked out with the store so they couldn't remove it because they didn't know about the promotion. I called the store for about a week after talking to customer service and they were denying everything! A few days later, the woman who called me about the promotion called me and apologized for the trouble and refunded my money. I asked her how come I couldn't reach her, why did I get charged, and how come the people at the store had no idea who she was. She told me that she was on vacation and the person she left in charge to cancel after a month didn't do it and she didn't know why the other employees didn't know who she was. From now on, I'm denying any special promotions and calling customer service! read more

We have had Verizon Wireless and DSL for 6 years. The most notable thing about Verizon is their DSL service that simply does not work 10% of the time from week to week. What is even more notable, is that Verizon's tech support is virtually useless. It is so bad that you wonder if you have mistakenly called the wrong number and are being pranked as in a Jerky Boys type of thing. read more

This Verizon site no longer transfers data from your old phone to your new one,all other Verizon stores do this for free with your new phone purchase.what a horrible business decision.i will no longer shop there.their rational is people complain if there is an incomplete transfer.wow,whatever happened to customer service. read more

Every time I come to this location I feel like I'm being rushed to get out the door, there's a key difference between efficiency and I-want-you-out-of-my-hair-asap. I came in to ask about a device upgrade and global data, I was given the service number and to be on my way. I've learned my lesson to simply not visit their brick and mortar stores and just call instead, even though I typically would rather talk to someone in person, however not the case with this place after several encounters similar to this. read more

My iPhone 6 had water damage and a shattered screen. I went to this verizon store to see if there was anyway it could be saved and they told me they couldn't do anything. HOWEVER, the employee who was helping me, named Drew, was very sweet and helpful for advising me to try two iPhone repair stores in Santa Barbara to see if they would be able to fix my phone. I went to one of the stores (iGeeks, one block away) and they were able to fix my phone right away!! I really appreciate the fact that Drew told me about this iPhone repair shops instead of just telling me to fork over $600 for a new iPhone 6. read more

Thrilled with the service at the Casitas Pass Road Verizon in Carpinteria! Awesome to NOT have to go to the Apple Store! Thanks Sean.

With all the bad reviews I was reluctant to come in. I was pleasantly surprised at how friendly the staff was and how productive the visit was. I needed to switch phone numbers from another carrier and add it to my existing account bringing my own device. The whole transaction was very smooth and the person helping me knew exactly what to do. I was very pleased. read more