Went in for help - could no longer connect to phone to get pictures. I tried several cables and several computers. They didn't even have a cable or computer to connect to any of the phones they sell!. Their solution was to accept the problem as the new normal. They also have bad service in my neighborhood (Santa Barbara Mesa). I get better service on Route 1, 10 miles from civilization that in my home or yard. Their solution is to buy a $400 internet connection. I'm shopping for a new service provider. read more

Let me start by saying if I could give this store negative 5 stars, I would. My Father recently passed away and is the owner of the Verizon account we have. After some hassle an employee named Julie was able to get me my upgrade to an iPhone 6s and I also ordered a screen cover and case. I didn't appreciate the tacky up sell move for the accessory bundle that came with extra crap you don't actually need. It was too bad that my phone was on back order. However, I'm pretty patient, so I didn't mind having to wait to have it shipped to my apartment address. At this point I was going to write Julie a great review for being able to get me a phone despite the difficulties. However, it's extremely unfortunate that Julie is incredibly incompetent and can't enter in a proper address or email for a signature required delivery. I tried calling the store a couple days later to see where my order confirmation was so I could track my order. I called several times with no answer until the evening and had to leave a message for Julie who told me she couldn't email me a receipt. No surprise there. Eventually I called the national support line, who told me it was sent to my mother on our account. She forwarded it to me. This is when I realized Julie had entered my shipping address incorrectly. Unfortunately, she couldn't fix that either and she did not return my call to tell me how she would help to resolve it either. Since Julie clearly doesn't care about her customer service or owning up to or correcting her mistakes, I spent 3 days making phone calls to FedEx and I finally was able to get my phone after a huge headache of dealing with that. So then, I took my new phone and case with cover to the store so I could activate it and have the accessories put on. Of course, Julie has to help me again. Irritated, I let her activate everything while she continues to not apologize for any inconvenience she caused for her mistakes when I tell her it was a hassle to get my phone--after she asked about it. Of course, their internet sucks and my iCloud doesn't want to transfer all of my apps, contacts, etc. So after wasting a bunch of time, I leave with most of my contacts on my phone and a screen cover and case placed by Julie herself. Well about an hour later, I notice a crack in my case and the cover falls off. Furious, I go back the next day. I'm rudely turned away by some man at the door. I then call the national customer service line to explain the situation who tells me they're very sorry that I'm dealing with this terrible experience and I shouldn't be treated this way by a Verizon store. Unfortunately, the national customer service line can't issue me new accessories because my Father is deceased and he is the owner of the account. They told me at this time, I should immediately request to speak to the manager at the store and demand replacements. So I went back in and waited patiently for a manager. Over a half hour later, a blonde girl who works there tells me I can't speak with the manager and tells me she's sorry but they try to offer the best service they can and they can't do anything more for me. She also told me I can get a new screen cover because it has a warranty and it's absolutely free. Guess what lady, no it's not, I actually checked. I was so disgusted I left as quickly as possible. DO NOT waste your time with this store! Verizon needs to learn that there is a HUGE difference between "trying" to offer great customer service and actually doing so! Go to the Apple Store where they actually resolve customer service issues and are trained properly to do their jobs. read more

Long wait with several employees just hangin around not doing much that I can see.Where's the leadership no sense of urgency.I found the DT store much faster even if parking does suck. read more

I had some trouble with my new phone and went to the Lower State store because it was closer. I was met with cranky staff and they told me they'd never heard of my problem (even though I googled it and it seems to be a common problem). I went to this store instead and they helped me quickly, politely and professionally, like it's their job to! Thanks! read more

I came in about a month ago because I was a new Verizon customer having trouble activating my new Galaxy S7 Edge. 3 of the male employees made an awesome group effort to figure out the issue (turns out my old phone company was taking forever to release my phone # for porting over to VZW). They took their time, making several phone calls until they figured out the problem. One of them installed a Zagg screen protector for me and another even pointed out that I qualified for a FREE TV with my phone purchase! I wish I could remember their names (I think one was Mario?), but hopefully they know who they are and that their customer service is appreciated! read more

This place is just fine and this past trip to use my upgrade for a 5S was as well once I got past all the attempts to sell me more stuff or to check this or that out. Great service, friendly people, and pretty speedy. read more

Recently came in to upgrade my phone. I was greeted and helped promptly. Anna was very helpful, knowledgeable, and personable! I also recently had a great experience over the phone (about two weeks prior to my upgrade) when I called because my texts weren't working, it was a Friday evening, they were probably just about to close, but the gentleman I spoke to was absolutely wonderful! Professional, helpful, and funny! Thank you to all the staff for doing a great job! Keep up the great work! read more

I had a fantastic experience with my upgrade yesterday. Anna was very helpful and answered all my questions (and I had a lot). She worked hard to make sure I was getting the best deal possible, and I walked out feeling like a valued costumer. I highly recommend this location. I also recommend calling for an appointment as they can be a busy location. read more

I experienced great customer service here. Forest went above and beyond to make sure my issue was resolved. Thank you Forest.

Tess was an awesome sales person! She answered all of my questions and even helped me update my information, and she was patient and informative about the options of my plan. She made everything go smoothly and effortless-- zero frustration with my transaction. Great customer service at this State street, Santa Barbara location. read more

Sorry for saying but had to say something.. been here a dozen times and half of the time employees are somewhat rude

They acknowledged me pretty fast, as they had a nice lady on the front of the store. I had questions about switching to a new plan. It was pretty informative and got the salesman's card, but after trying to contact him, I get no reply. There was no point on giving me the card if you are not going to answer my calls or emails. The wait was about 15 minutes, which is way to much to get some basic questions answered. read more

I went to Verizon Store at State St in Santa Barbara to transfer my account from T mobile to Verizon, and to buy a new iPhone. It was okay and I could buy my cellphone. However, after one and a half month the cellphone button broken and I needed go back there to fix that. In the time that I got there the Verizon assistance said to me to go to Apple store for fixing it. Then, I went to Apple Store, and I just figured out that my cellphone has more than two years of use. The same that I bought ONE AND A HALF MONTH BEFORE! I can't believe that! I went back to Verizon so mad cause when I went to buy a new cellphone the Verizon assistance haven't said to me that it was a pre-owned one. I was buying a old cellphone thinking that it was new! Holy shit! The Verizon assistance said: Apologize! We'll give a new Iphone for you! Ohhhh No way Verizon! I don't believe you! You sold me a really old Iphone and after five days you'll give a "new" one! ohhh okay! :( In result of this, I'll stay around five days without cellphone cause the Verizon says that they will give me a cellphone in five days. Why do you need five days? Maybe to fix my phone and tell me that it is new again as in the time when you sold to me! Shit Verizon! read more

Went in because my data monthly-charges increased considerably and abruptly. Found Mark who explained where on our last bill they had notified us (small inconspicuous box). Mark was helpful in presenting alternative ways to reduce monthly charges; yet we kept the same plan for now. Mark is professional, knowledgable and enthusiastic which makes me recommend this verizon store. read more

My phone recently jumped into a lake. I ordered a new phone by calling Verizon. This call took approximately 137 hours. I went to the State Street Verizon store where I was greeted with a smile (I think.... because of masks) and was handed my new phone in a golden bag. My hopes were high that this was going to be relatively easy, besides the trauma of the lake and repeated attempts of me diving to the bottom to try to save the old phone earlier in the day. But, alas, I went home and I couldn't activate the phone because I needed the code that was being sent to the phone in the lake. Three trips later to Verizon, after getting the code on an iPad and still not being able to activate the phone - I was assigned to the Great Carl Givens at Verizon. Alas, there was a glitch in the matrix. The phone order was locked in Limbo in the Verizon invisible online world. Carl went to work by us being on hold for 871 minutes with the higher up Verizon. Carl was very patient. He told me to come back on Monday, as there was nothing we could do. So Monday came and we were told to open a ticket at headquarters. Maybe come back tomorrow. So, 4 days later, through the persistence of Carl, we finally broke the curse and the phone was activated and released. We had to be on hold again with Verizon HQ and we were told to open another ticket just like the day before. Carl modeled patience by informing HQ that we already opened a ticket and this was the fourth day without the phone. Carl gave me a free upgrade, plus my first bill free, and a new phone was realized. If you go to this location, ask for Carl because he was helpful, persistent at problem solving, and professional. He listened to my frustrated self, and we got through it, together, without crying, with masks on. read more

This review is for Verizon, 2980 State Street, Santa Barbara, CA 93105-3445. While in CA my phone was damaged beyond repair. Luckily I was due an upgrade and Verizon employee Nayelli got me set up with another phone. She assured me that it would take too long to transfer my info. from the cloud in store so I should go ahead and do it at the hotel I was staying at. If I had any problems, come back and they'd help out. I HAD PROBLEMS, so I went back and was informed by Yony, Verizon employee that my problem was with Apple, not Verizon. He said Verizon had been sued by people who didn't have successful downloads in the store, so they don't do them anymore. I have been a Verizon customer for 18 years, I tell him, and have never left the store without a phone that's ready to go. Yony told me that my phone worked fine and that was all they were responsible for (no contact list, no nothing). Yony then informed me that they were too busy to answer the phone so it would do no good to give me a card to call anyone back. The store was full of people and one irate man was still waiting for his receipt. After I returned home and spent 2 hours on the phone with Apple (who had never heard of any law suit ever) trying to figure out why my phone wasn't set up right, I am trying to figure out what is still missing. MY RECOMMENDATION IS DRIVE ANOTHER HOUR AND GO SOMEWHERE ELSE. read more

Store is a nightmare! Too make the story short the sales person said we could no longer upgrade and tried to up sell us into "The Edge Program". We walked out!! 5min call to Verizon later the sales person said this store was wrong, upgraded and the phone is in the mail. Does this store make commission by how many people they throw into edge. The salesmen flat out lied to our face! Everyone watch your back if you go into this place! read more

Lower State Street is a nightmare. I waited 1.5 hours for help when I lost my phone only to wait longer when a famous person walked in and they immediately saw him. Not to mention that they denied a plan I wanted existed (50.00 for unlimited when you buy a phone). Unbelievable. I was in tears when I left. I have never felt so disrespected and frustrated by a "customer service" related business. The next day, I went to the upper State store and was helped with ease. AVOID DOWNTOWN!! read more

Apparently, you can't do "zero stars"-if I could, I would. I bought a Zagg screen protector from this establishment, and when I went in to have the replacement put on, they informed me that they no longer offer this "courtesy service". They said they didn't know who did, but I could watch a You Tube do it yourself video! Umm, duh. Again, if i could, I would. The bright side? Right across the street is "I Geeks". They did for me and didn't want to accept any money for the service(I insisted on giving something)! Verizon, shame on you. read more

Terrible customer service! Avoid this place. They have a new policy to not help you with any set up of your phone. (My husband called corporate to ask about this policy and they said that they should have helped out.) They sent me home with the wrong instructions for setting up my phone on my own. It's been three weeks since I switched to Verizon and my phone still is not set up correctly. This place is a waste of time and is extremely frustrating . I wish I never switched to Verizon. read more

I had a really nice experience here. I needed to switch my wife's number and my own from Virgin over to Verizon, and get new phones for both of us at the same time. The whole process took about a half hour but it went very smoothly. The numbers transferred, we were treated very courteously and we were sent home with clear instructions and documentation for our new plans and phones. Our Verizon service since has been terrific. It ain't cheap but it's very reliable. There are a few places around the SB area where the signal is weak but generally speaking our reception has been really good, and about 100% better than what we had with Virgin (which piggybacks on Sprint). read more

Found the wait here to be very long. Once I waiting 25 minutes only to finally get help and find out what I wanted was out of stock. Sucks.

I am very pleased with my recent visit to Verizon because of the service received from Anna E. who had a great attitude and came up with creative solutions to my problems, even if it did include an upgrade to a newer model. I left satisfied, problems solved. I was easily able to reach out to her later with further questions and I would highly recommend her as a great trouble-shooter / solution specialist at that store. I wanted to call and let her supervisor know but unfortunately, if I kept attempting to get a live person on the phone to express my appreciation, I would be ripping my hair out by now. Suffice it to say, Anna is fantastic and has not only the necessary skills, but a great attitude as well! read more

GET IT IN WRITING. I was on the fence as to whether I should stay w/ Verizon or switch to AT&T, T Mobile or, conceivably, Sprint. All of them offered big incentives to switch, but my wife was still paying Verizon for her iPhone, so I asked what they could do for me if I traded in my iPhone for a new one. When they said I'd get $180 rebate if I traded in my old phone, I said "Sign me up." Well... You don't get the rebate automatically. You have to get (and not delete) a one-time text on your phone, return to the store, give them your old phone and wait for the credit to appear on your next statement. OK, I get it. They're in no rush to pay you and they're hoping that you're impressionable enough that you'll buy something else when you go back to the store. All of that would be fine if Verizon ever sent you the rebate code, but it took me 6 weeks, 3 follow-up phone calls ("We're backed up" was one of the reasons I was given. Really?) and 3 visits to the store to get it. If you do go to the store, make an appointment. They don't always honor them on a timely basis, but it beats standing around watching Verizon personnel talking to each other and going in and out of rooms in the back rather than helping customers. Then again, you might like it if you like going to the Post Office. read more

Worst customer service I've ever experienced! All I wanted to do was upgrade my text messaging plan. I'm also one of the lucky few who still has a grandfathered unlimited data plan with a mobile hot spot. After completing the transaction and walking out of the store, I noticed a Verizon text message indicating that my data plan had reached it's limit. I was puzzled and went back to ask the rep about the message. He said not to worry and that my unlimited plan was still active. That evening I discovered that my unlimited plan and mobile hot spot was completely shut down! I was livid and went back to the store to find out the rep some how managed to change my entire plan. They told me they had to contact corporate to set the service back to my original unlimited plan and it would take at least 5 days. After 10 days and many hours on the phone with Verizon customer service I finally had my service restored. I will never never set foot in that store again!!!!! read more

This review is for Alex customer service representative when u dial *611. I was giving a review through text however I believe My response was too long and didn't get sent so I am yelping! I chose 5 (10) stars Because Alex has proved to me today that the customer service has much improved over the last 10 years I have been with Verizon! It went from " I see you owe a balance are you calling to take care of that today" to " how can I help you" huge difference! She helped resolve the issue and reassured us that our bill will not be over $ 1000 ! What a relief! I do have to add that I was yelled at by a Verizon customer service (rated a 0 in the past) representative years ago for owing over $300 and I was being judged for not paying my bill when I was truly going through a struggling crisis, I will never forget how much I cried that day! I called today owing way more than $300 and never once did Alex mention my balance or bill. Prime example that she was looking out for my needs as the customer! I cannot thank Alex and everyone involved in this resolution enough! However, I do need to add that... the Verizon Goleta office is very sneaky and are responsible for the whole mess. I would look into these "salesmen" only out for a commission and not the customers best interest at heart! Compassion goes a long way! read more

I want to give a shout out to Joe O who helped us a few days ago-- he was great! Probably the best verizon interaction experience I've had. I've gone to this store before and left without having gotten anything except frustrated, but Joe was great! Clear, helpful, patient, and so nice! Thanks Joe! read more

We researched phones beforehand. I went to this Verizon store to see if they had any of the models were were interested on. I was greeted warmly by sales staff. The Moto we wanted was tethered to the counter, so I asked about buying 2 and setting up a plan. The salesperson instead suggested the Samsung J7 or J3. I again asked about buying the Moto G5, and he said they did not sell it. I walked over to the one tethered to the counter and said I was confused. He said "We don't sell those anymore." I asked what phones they DID have that were no more than 5.5 inches long. Other than an iPhone, none. He also said they sold no unlocked phones. I asked if I could buy an unlocked phone elsewhere and bring it in to buy a prepaid service plan. He said he would go and ask. He then went behind the counter, entered a code into a door lock, slipped into a back room for several minutes, and then came out and said no dice. I was tempted to ask if I had to bring the broom of the Wicked Witch of the West to get an audience with the wizard, but held my tongue. We bought phones and a plan elsewhere. read more

My phone was doing some very strange things and at times was inoperable. Tess came to my rescue! She listened to what I had to say and immediately got to work. She was able to come up with a terrific solution for me. She was very knowledgeable and friendly. Go see Tess if you need help with your phone. Thanks Tess! read more

The one star rating is for Verizon as a company, not this specific store. My dad passed away a couple of weeks ago. My mom called Verizon to take his name off the account and change it under her name. She was told she needed to go into one of the local Verizon stores so she did. It took TWO hours to resolve this issue. She had her driver's license, her Medicare card and various other forms of identification. They told her they could not change the account unless she brought in an ORIGINAL social security card. REALLY??? For a an account which is as basic as it gets. No fancy smartphone - just a simple flip-phone that does not even have texting capabilities.....Verizon....REALLY??? read more

I have brought my Samsung Galaxy S6 into the upper State Street Verizon store to get the battery replaced 3 times, and 3 times no success, even though I have paid insurance to cover battery replacement since May 2015. I have also brought in my RC and cord to verify that it works properly. Both the store and my recharger say that the phone is charged 100%, but when I make a call, try to take a video, or several pictures the screen goes blank and I am disconnected from my phone call. That's one very expensive phone to get no repair service on the battery while paying for insurance for battery replacement. read more

I suspended my service with Verizon 2 days ago because a taxi driver stole my iPhone 4 phone from inside my suitcase while I got out to use the ATM. I am in Colombia, South America at this time. I return to the USA on Jan. 13. My promotional phone upgrade date is Jan. 26. I asked Verizon to advance my phone upgrade date by 13 days so I could get an iPhone 5 on Jan. 13 when I return to the USA because I need a smart phone for an important convention in Las Vegas. Verizon refused to to do this, even after I asked to have a supervisor (I.D. #V0PC107) help me. It is clear to me that Verizon has poor customer service for not wanting to advance my promo date by a lousy 13 days. Very poor customer service is the same reason I left AT&T. I was also told that I will have to pay a $160 early termination fee since I now want to leave Verizon. I went to write a letter of protest to Verizon in their website and stumbled upon many other complaints. In addition, it appears that if I get the iPhone 5 through the Verizon upgrade promotion, then Verizon will take away my unlimited data. I pay Verizon over $1500 a year for my cell phone service, and this is how they treated me as a customer. Can someone please recommend a pre-pay plan with a company other than Verizon or AT&T that will offer great prices for decent talk time and data usage? read more

Extremely poor customer service at lower State Street address. So frustrating after spending over $1000.00. They had the phones mispriced and charged me more than the quoted price...bad move. They guaranteed me that they would credit the $100.00 on my next bill, which never happened and I am still dealing with it over a month later. read more

looooooooove it!!!!wut is more great than a cell phone store!especially if you live in santa barbra!And this place has a nice amount of space and is happy to get you helped! read more

went in to change info from one phone to another, since my wife upgraded hers I thought I would take her old one.. they went in to apple ID to earse phone and need her password, I call her got the password and it didn't take it, I asked the sales person to try, didn't work, I ask him are we hitting the right button to earse, he said yes , hes does it all the time.. didn't work, so I left,, went home, my wife put her password, hit return, instead of the earse button like the sales person said,, and guess what , it eased everything in the phone... after 40 minutes in there and the sales person said her password isn't right or spelled different, it was him that didn't know what he was doing, will never go back to that store again and moving to ATNT read more

So I usually don't complain about anything business related because I'm a pretty mellow customer, but the service here actually prompted me to make a yelp account. I walked in and everyone was just sitting around doing nothing, they were on their phones and not even asking if we needed help. I literally had to bother one of the representatives to even look at me and when she finally did, she just gave me this look like, "what the fuck does this little girl want?" I'm a college student and my phone was stolen two nights ago so I went in to get a new phone. When I explained what happened and that my mom had already spoken to a verizon customer service rep who told us it would only cost 100, she laughed in my face and told me about all these extra charges that would make it closer to 200. Then when I had her explain the extra charges and information to my mom over the phone, she was completely rude and soooo disrespectful. Granted, my mom can be a bit abrasive at times but I was listening to the entire conversation and it did not warrant the response that Brenda (the sales rep) had. My mom was talking about how she had received different information than what Brenda had told her, this bitch actually held the phone away from her face IN FRONT OF ME. How dumb could you be?! My friend and I also overheard her talking about how irritating my mom was being when she went into the back room and even 30 feet away from us. She made several remarks and comments about my mom and the information she was "trying to make her understand," and I was literally infuriated. Then once I had paid for my phone I was on my friends phone telling my mom the total and explaining the process etc and Brenda didnt even say have a nice day or goodbye once the sale was finished, she simply walked into the back room without anther word. I told one of the other very nice sales women that I was very disappointed and she seemed more sincere than the lady who had worked with me. I really wish I'd spoken to her instead. So basically, DO NOT GET BRENDA. Unless you feel like getting irritated and pissed off! read more

If I could give no star, I would. Go to any other store but this one. TWICE I was told I would get a replacement for my tablet that wouldn't turn on. No new one arrived, just an empty box delivered for sending in the broken tablet. A week later, same tablet returned saying "no problem found." Product was badly scratched on the back side. Ok, it worked. But for how long? And they scratched it. Went back and signed in. Waited 25 minutes for my turn when a man walked in with a broken screen on his device and TWO guys started to help him. When I objected that I was there first, I was just blown off. Had to INSIST that I be helped next. The employee guy agreed that I should get a new device and took my mailing address. He said I would get the new one first, then send in the old one. Another empty box for returning my tablet was sent -- TO THE WRONG ADDRESS. Third trip into the store, I was told another empty box would be sent and I would have to mail in my tablet...and maybe would get a reconditioned one back. These guys don't know how their own system for returns works. And they are rude. read more