This is a fairly nice 24/7 cafe that has a lot of food options and baked goods! I wasn't too hungry, so I got a bear claw. It was good, and the workers did ask if I wanted it warmed up. The cafe is large, and has lots of seating. This is a solid place to sit and eat at if you're done playing or waiting for people. read more

Verona Coffeehouse - bear claw - Coffee & Tea Near Me - Placerville, California

Unacceptable and disrespectful for big popular place like RedHawk has this type of supervisor's behaviors! We ordered one drink at 11pm on July 5th. Very quiet. We're the only one at that time. The new staff (training) took our order by herself. I was sitting closed to the prep bar, watching the whole time she was making the drink. She checked the recipe leaflet then run to the other side to ask the supervisor, back n forth couple times. After 19 mins wait, i picked up the drink at the counter while the server was still making it. She even asked how much whipped cream i want. I did asked for that exact mount of cream as seen in the picture. But let me asked you sth: even without the whipped cream on the top, the bottom drink is nothing matched to what you have on TVC. What type of water is this? I was hesitant to have a sip to check it. By the time, the supervisor came and responded aggressively to me: matcha boost like that then turned around and left to the other side. We ended up go home empty handed, put back the cup on the counter in case the supervisor and his staff want to check if it's made correctly. read more

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Another pit stop to one of my favourite haunts along highway 50 in Shingle Springs. I wanted a soup of some kind and the thought of pho peaked my interest. The broth was not bad, not as good as a Vietnamese restaurant would serve but passable. I have to say when I got my order, that was the tiniest bowl of pho I've ever seen, normally at other Vietnamese restaurants, the bowl is used from their serving is the size is a bowl that's used for sharing between others. Also I'm used to pho being served scaldingly hot, not just warm. Unfortunately I understand why it can't be served that way due to the clientele they are serving. The pho wasn't terrible but just lackluster. read more

Verona Coffeehouse - pho with beef - Coffee & Tea Near Me - Placerville, California

Nice cafe with lots of seating. Menu has lots of variety, most of which in the past I've enjoyed, but the beef Pho was not that great unfortunately. read more

Verona Coffeehouse - Beef pho 2/5 - Coffee & Tea Near Me - Placerville, California

My partner loves to stop in from time to time to pick up their free gift and do a little gambling. I always look forward to tagging along to go to the Verona Coffeehouse. I've gotten their breakfast (three eggs, bacon, country potatoes, buttery croissant), and their lunch/ dinner (Philly cheesesteak & prime rib dip). I've enjoyed mostly everything I've received and found most of their dishes to have great flavor and be fresh. Now for the things I've tried and definitely stay clear of is any of the premade stuff, including some of the pastry items. The customer service is usually friendly, they will routinely ask if you want to use any credits or comps. Ambience is overall pretty modern with various seating arrangements for large groups and couples. Only thing I wish is they would bring an iced tea or iced tea lemonade to the menu for those who don't drink coffee. read more

Verona Coffeehouse - Three eggs your way, bacon, country potatoes, croissant - Coffee & Tea Near Me - Placerville, California

I was so pleasantly surprised by Verona! I have never even glanced at it when I am here. As the casino has free beverages. This past week I stayed at the hotel with my momma, the hotel here once again 5 stars, which is why I don't understand how the coffee is so bad. Maybe it's just me. So, we came down to the casino searching for a tasty caffeine fix. Verona was fantastic! Giant menu! Pastries, specialty coffees and breakfast and lunch plates that sounded and looked great! Not to mention affordable! My frappe was 6 dollars. And you can use points if you have them! Casual booths. Really happy to know they are here. I will be getting another fancy coffee drink next time! read more

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Hmm. This is the only place on the casino floor that is open 24/7. All other places close before 10pm but if you're there to gamble like myself. You'll definitely get the munchies during the later hours. After 10pm at Verona they only serve food that is already prepared. So basically sweets, pastries and sandwiches. It's better than nothing I guess. Although at this casino (Red Hawk), you seem far from everything. Downtown Placerville is not too far away and we were able to DoorDash around midnight and got some good food from nearby restaurants. Seating is plentiful and they have booths (diner style) and lots of them. Drinks are free and you just serve yourself, same as the condiments. It worked for us but rather have gotten some hot food. You'd think a big casino like this would have something open 24/7 that is made to order. 3/5 I think if very fair! read more

Verona Coffeehouse - Yum - Coffee & Tea Near Me - Placerville, California

Verona Coffeehouse is very convenient while you are at the casino at redhawk. They're open all day and night for when you want something quick to eat and cheap also with such a wide variety. Perfect place to use your comps and if you're not planning on dining. I like the convenience and options. From breakfast, lunch, dinner and international cuisine. Don't expect too much though, the food is not bad and the line may take awhile because everyone uses their comps here. Me and my parents like to get half a sandwich and soup usually and we'll get some pastries. They have salads, Asian, Mexican, all American food options. You can dine there or order to go and there's plenty of seating. No point in buying a drink when you can get free drinks on the floor. The workers are working as fast as they can and it gets really busy here. read more

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Located on the main casino floor (7th) inside Red Hawk Casino, Verona Coffeehouse offers a good selection of hot foods, sandwiches, salads, soup of the day, pastries and desserts. You place your order at the counter and someone delivers the food to your table in a few minutes. If you're a Red Hawk Casino rewards card member, you can use your comps to pay plus get at least a 5% discount. While service is minimal, we've always been greeted and helped by friendly staff. You'll need to ask for utensils at the food counter sometimes as they won't necessarily bring it when the food arrives at your table. You'll also need to get your own condiments (ketchup, mustard) and napkins at the back counter. There are plenty of tables, chairs, and booths. Plus, it's bright and usually clean in the dining area. The dishes we've tried have been really good: loco moco, hot dog, reuben sandwich, fried chicken avocado sandwich. The fries that come as a side to the sandwiches are so good that they're addictive. read more

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On 7/12 around 10:30 PM, I purchased food at the Verona coffee shop near the stage. I asked the employee to charge the food to my loyalty then comps. My total was $41 so I was expecting to sign for the transaction. The employee told me not to worry and she bypassed the signature. She also said that couldn't give me a receipt until my food was given to me. I didn't question it as she sounded like she may know what she's doing. At midnight, I attempted to make a purchase in the gift shop and they told me that my comp balance was too low. I figured that the employee at Verona incorrectly charged the full balance of the food to my comps and didn't use my loyalty vouchers. It was recommended that I talk to a manager at the main Verona coffee shop. I ended up speaking with Trevor and he asked what employee helped me and I pointed her out as she was currently cashiering for the restaurant. As Trevor was helping me the employee rudely interjected with attitude and said the remembered helping me and she didn't recall seeing any vouchers. I told her that I had specifically told her to first charge my loyalty and then comps and if she didn't see it then maybe should have told me so that I can check to see if I had claimed the promotion on my card. She rolled her eyes and rudely said that she doesn't remember me saying that but "whatever". She also said she knew to first to look for loyalty vouchers before using comps. Trevor stated that he was going to cancel the transaction and bill me again correctly. I advised him that the loyalty vouchers were from prior to midnight. He said, well if that's the case, he couldn't help me and told me to go to the rewards center for help. I told him that was ridiculous and asked the employee for her name, once again she rolled her eyes and rudely said "Katelynn." In the 13 plus years, I've been going to Red Hawk, I've never been rudely treated by a worker that's supposed to be in the service industry. Katelynn needs to be retrained on how to deal with the public and lose the entitled attitude. I'm not saying the customer is always right, what I'm saying is tha the customer isn't always wrong which appears to be the attitude Katelynn has towards your guests that spend a lot of money. The workers and standards at your dining establishments are dropping and need to be addressed. The visit prior, I made a purchase at Apex and paid extra for chocolate chip cookies on a to go order and when I got home, the cookies weren't in the bag. read more

The cashier was super helpful I came here knowing it wasn't a Starbucks or hipster coffee shop. But I needed a nitro cold brew or espresso vs the free hotel coffee at the hotel and casino. These are automatic espresso machines. No cold brew. So I asked if she could make an iced vanilla latte and she did! It tastes exactly what I had asked for. Maybe they should put this on their menu item under featured or specialty! Drink- 4 stars Breakfast burrito - 3 stars This coffee shop is like a heat and Serve for some items. So the burrito was one of those items. Unfortunately it was still cold in the middle. So having to microwave it. It's simple so definitely needed the ketchup and hot sauce. My suggestion is to stick to anything they cook and grill made to order. Maybe I came at a good time, but it was clean and no long wait. read more

Verona Coffeehouse - Iced vanilla latte - Coffee & Tea Near Me - Placerville, California

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if I could give 0 stars I would. Come to red hawk twice or more a week and never encountered such a terrible experience. Elyse is a trash employee- saw us standing there for 5 minutes and intentionally ignored her guests just waiting for utensils... acted like she's busy with literally 2 customers in line like girl can't even multitask a simple job. She took forever just to acknowledge us and once she finally did she was soo rude. Not sure how she got the job because her personality and skills are trash- I guess we hire just anyone now. Plan on speaking to the manager about her poor customer service... we should've have to wait several minutes for spoons at 1am.... Useless af so we had to grab it ourselves and only then she wants to see we're there waiting trying to act all brave lmaoooo girl bye do better or get fired read more

This is constructive criticism and in no way written to bash Verona as staff is nice and quick foods when you're starving. Anyway first time to order beef pho and sorry to say "worst" pho ever. Ordered it to go and when I got in the room, the noodles, beef and soup were in same container, so the soup was all drained and dried it became chowmein instead. Unfortunately I have to say the worst beef pho ever. I tried to do some fixing, but no success it tasted really bad, I think this should be taken off the menu. The least the cook could have done is put the soup in a separate container. I don't think I would ever ever order beef pho again from Verona. Please note we don't expect 100% perfect replica of authentic Vietnamese pho but looking for much more decent taste and presentation. In fairness, we've ordered from Verona a few times, not the best but some items can be good. Thanks read more

Food was amazing. Went in for a quick lunch with my mother before we gambled. I ordered their loco moco and my mother had their fries. Which were solid fries. Reminded me of Checkers fries. Also added an eclair. Which I took home and devoured. The mf was huge lol. I loved the service and how clean the establishment was. Quick service 10/10. Nice menu. Not too many things but just the right amount of selections to please everyone's pallets. Ambiance is nice and quiet with the casino noise in the background of course. Would come back and try more items. Would be a better option if you don't want to go downstairs to the buffet area which can be a hit or miss at times. Highly recommended! read more

Verona Coffeehouse - LOCO MOCO W/ GRILLED ONIONS ON TOP OF WHITE RICE - Coffee & Tea Near Me - Placerville, California

Tasty coffee and filling breakfast sandwiches! Conveniently located inside the casino this coffee shop has something for everyone. From coffee to small but filling bites! There is a seating area for you to enjoy your food, so it's not a grab and go situation. read more

Verona Coffeehouse - Breakfast croissant - Coffee & Tea Near Me - Placerville, California

I just went in today after finaly getting out of the house. Its been my first year in cali, I wanted to go and see the snow so on my way back down I stopped in to grab a drink to keep myself warm. The staff are amazing and have great energy with eachother! It felt like nothing was scripted and everything was genuine. Its hard to find that now and days. The workers were so sweet and kind to me as I was trying to figure out the menu! Ms. Hendrix made my drink and it was one of the best drinks ive ever ordered! The prices arent for the light hearted, they are rather pricey but after seeing how individualist everyone could be? I think ill be coming back here. Im always down to support places that let their employees decorate themselves. It seems all of the casino lets individuality stand out! Id trust someone with dyed hair and a personality to make my drink over a cookie cutter employee. My only complaint is the wait time and the price like I meantioned before, but it was worth it for the drink :] read more

I have been here a handful of different times and to be clear the employees who work the register and the food expo are amazing and consistently giving great customer service. My big problem is with the manager woman who always has the most sour look on her face and appears like she hates her customers and her job. Seriously lady, fix your face, you're in customer service. I had an issue where I ordered 3 orders of fries (it was $24) and all I got was one small box of fries that was maybe worth 1 order. I went back to ask for more because I paid $24 for them and the young girl who helped me was super nice and understanding, when she went to talk to the manager woman in question I saw the manager get visably irritated, didn't even attempt to talk to me, and very much came off like "take your stupid fries and shut up". And I only got like a handful more. I seriously think you should consider a new manager or send her for some basic customer service training because she is actually awful. I wouldn't be surprised if her whole staff can't stand her because I sure as hell can't and this is just my perception from afar. read more

Give yourself some time to place your order it usually takes a bit .The breakfast potatoes they give u' a scoop, a croissant (cold) is described as buttery, a side scoop of butter with meal. Ambiance ... read more

Actually, most items are decent. Their wraps are usually a little soggy, their ribeye is usually always overcooked, their fish and chips are delicious as are their burgers and most of their hot sandwiches. read more

Had the beef pho for $13. The bowl was tiny. Broth was luke warm and not sizzling hot compared to Vietnamese restaurants. The only meat were the thinly sliced beef. Broth was ok not the best and not the worst. I've had worst broth before but this one isn't the best either. They could have provided more meat such as meatballs or tendons since the bowl was $13. read more

Verona Coffeehouse - Red Hawk Casino - Verona's beef pho - Coffee & Tea Near Me - Placerville, California

1 star strictly for the experience, not the food. The line was like 7 people long and took forever. When it was my turn I realized it was not the customers fault, it was the employee. The woman's name tag was flipped over but she had dblonde ish hair. In the middle of my order (AS SHE NEEDS TO INPUT IT INTO THE REGISTER) she completely stops what's she's doing and turns away to her co worker making the drinks to gossip about how another employee has been late every single day. First of all- YOU HAVE A HUGE LINE!! Second- that's not professional and Third- if you're gonna chat can you plz continue to work and process my order WHILE you chat! I was so baffled at this that I almost walked away and gave up on my pizza order. In the future I'll walk across to the apex for quick food or just avoid when this woman is there. After all of that nonsense, this pizza better be worth it but good lord that was frustrating. read more

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The service was so very off putting that I had to immediately write up this review. The cashier loudly and not so subtly admitted that they placed the order incorrectly from the party ahead of me. Instead of serving sourdough like they ordered, cashier said something along the lines of "it's okay just give them the white bread it's not like they are going to notice". Kudos to the coworker who stood her ground and said "no what if they have a food allergy". Seriously? I wish I had seen the name tag for the cashiers name. This took place 10/09 at 10:40 AM. How can you blatantly say that in front of another patreon carelessly about purposely serving them the wrong the wrong thing. The food was just like the service. Equally bad. Breakfast Burrito was dried and poorly thrown half hazardous. It was terrible. I ended up throwing more than half away. read more

Overprice at $16 for a small pho, but it's a casino. The beans sprouts and basil were bad. Pho was not good. Stick with the America food on the menu read more

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I have been to the Verona cafe a few times now. I have come to look forward to seeing the friendly people who work there. The food is great & I especially love their hot cafe mocha's. It feels nice to be remembered whenever I come in. I enjoy talking to Makayla. She has a bubbly; infectious personality. I try not to take up too much of her time because I know she works hard & is very busy. I don't know the other staff members names, but they too, are so nice. If you want great service & food to match; get down to the Verona cafe. You won't be disappointed! read more

the new Verona Coffeehouse location is so cozy. I ordered a pastrami reuben and I really enjoyed it. I highly recommend their smoothies, Piña Colada was my favorite. read more

Verona Coffeehouse - the number of the restaurant - Coffee & Tea Near Me - Placerville, California

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The food, service, and ambiance of Verona coffee house are excellent, I'm so glad Redhawk finally brought in an excellent restaurant, with reasonable prices, a great choice of foods and everyday specials, we have had the breakfast, lunch an dinner at various visits and over night stays , only wish they had room service, but it's nice to eat there and they let us bring our service dog in the cafe. Love love love it, last night this very nice lady paid for our steak dinner ($59.00) with her poins there are some very nice people At Redhawk casino read more

i ordered a chocolate old fashioned last night and I opened the container they put it in this morning only to find a plane boring donut. not even old fashioned. read more

The loco moco was trash. Literally. The rice was undercooked microwave rice. There was no flavor to the gravy. I added two packs of salt and three packs of black pepper and it didn't help much. The burger patty was like a frozen patty that got heated up. The banh mi wrap was bleh. The only good thing we had was the garlic fries but it was really greasy and they just scooped like a heaping tablespoon of garlic and tossed it on top. read more

Horrible service, rude and dirty. My husband ordered, waited, got his food. The fruit was bad. Then he noticed they forgot his chips. I went to place my order, double checked that they didn't forget anything. They forgot my pumpkin bread so I told the lady and another cashier yelled out rudely, is it on your receipt, so I yelled back yes it it. So another gal goes and gets it and with a scoul on her face hands it to me. I said you know you can smile. This is at 9 am. They must all hate their job, idk. We love the Pearl Chinese food and Henry's Steakhouse. Always great service, this new place totally sucked and was filthy. They said they were short staffed. Well if you are going to open a brand new restaurant, it should be fully staffed with nice people. I also took photos of all the dirty tables. read more

have not been to redhawk in awhile and noticed they have a coffee shop on the casino level instead of the self serve. The coffee was great! and the baked items go for the mini banana or zucchini loaves it's good. you can find this stand towards the back by the stage area read more

Verona Coffeehouse - Coffee & Tea Near Me - Placerville, California

Sandwiches are pre-made and typically soggy. Salads are good but are on their last day of freshness. Service is very slow. Employee Lakke is rude and not fit for customer service. Hot meals are pretty good. Apex food in the same building is much better as is the service. read more

Our order was specific. White mocha 2% milk half sweeten and a soy latte. Not overly complicated, but admit I've underestimated them. They got it all right. Honestly, it was very good. I was wide awake and needed it! Great caffeine station to get you going. read more

Verona Coffeehouse - Coffee & Tea Near Me - Placerville, California

I had previously left a review about a salad that had appeared to have mold on the chicken. After bringing this to the managers attention, he investigated and found that the dark tortilla chips were leaving a mold colored look. It was in fact NOT mold. I owe an apology for leaving a review that was unfavorable. The manager truly went above and beyond to make up for the experience. I needed to edit my post. read more

Standing in line for forty 40 minutes to be told there menu was limited. Would give zero start if i could.

This little cute coffee/tea shop is right inside the RedHawk Casino. I am nursing and so I wanted a nonalcoholic drink, but still a small treat. I decided to stop by here and order a large tea. The staff was super friendly and were more than willing to comply with my request. I asked for a large tea, no caffeine, steamed almond milk, and honey inside plus a warmed up coffee cake. I don't usually eat bread, I avoid it at most times, but places like this get me every time. Their pastry display looked incredible and it weighs heavy on my heart and I cave without a doubt. The display had mouth watering slices of cake, muffins, scones, coffee cake, and pastries. I really enjoyed my tasty treat while I sat and enjoyed the tv screens- and while my husband got to play the money slots. I would suggest this place and I'd definitely return. read more

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Before heading home we decided to eat. Everything on their menu and the pictures looks and sounds good. We are disappointed that it was premade. They are not cook fresh they microwave them. So sad to say that their egg and ham croissant are still cold when we got it and their western omelet was just an egg topped with onions, bell peppers and tiny piece of ham. The potatos that came with it is so soggy and oily. Not going to recommend this place and not coming back to get any food from this cafe. oh read more

Horrible the worst ever and believe me after a week in the hospital cause of staff members mistakes almost killed my boyfriend! I'm so disappointed and annoyed! FIRST OFF , after being a trained professional of Jackson casino I KNOW food safety and the staff at the hawks coffee was in completely lacking common sense. My boyfriend and I always go to koto! Always and just happened on Monday night 04-09-2018 they were closed for cleaning so we were forced to go to the HAWKS I ordered a egg burrito and he got a hotdog well being starving we dug in and he says it's cold ate another bite then tossed it. Told the girl behind the counter she didn't care at all told us to have a good night! Ugh really! Ended up at the ER at 6:30am Tuesday morning was at the hospital for a entire week!!!!!!!!!!!with FOOD POISONING! THANKS RED HAWK! read more

Pretty standard, the espresso machines are Starbucks and the brewed coffee is Seattle's Best. They supply coffee not just to walk-ups but to the cocktail waitresses for people on the floor. Much better than the self serve coffee on the sides. read more

Since Starbucks thinks it's okay to raise the prices for their drinks, I make a special pit stop at Hawk's Coffee located inside Red Hawk Casino. To my surprise, their Peppermint Mocha turned out to taste a lot better than that of Starbucks. I was given the option to have white or dark chocolate mocha, which I've never been given at Starbucks. In addition, the service was quick, hardly ever a line, and staff is friendly! Definitely recommend others to check this place out and to try their Peppermint Mocha (made with white mocha instead of dark) either iced or hot, this Holiday Season! read more

Just left the casino. I got hungry at the casino went here to Hawks snack shop, got nachos and was eating them and there was long blonde hair in the cheese or whatever. I will never eat anything from there. For one in a eating kiosk your suppose to have you hair up not loose in face , their hair was in a pony tail and what not . But still I would think you would have to braid it if it was long, or put it in a bun and fully clear from everything.... Or wear even a hair net! read more