Our beloved Border Collie mix was not eating and had become very sluggish. Our regular vet didn't seem to know what to do as she got worse. So we chose to take her to the emergency veterinary hospital on Brown Road in Manchester. Despite being very busy they took the time to examine her. Unfortunately they discovered she had internal bleeding due to a ruptured organ most likely due to an undiagnosed previously cancer condition. We were given the options of surgery which had little chance of cure or euthanasia. As she was 12 years old and not wanting her to suffer any longer we chose the latter. The medical staff was so very compassionate and did so much to make our pup comfortable. The doctor took valuable time to sit with us and help us understand what she was going through and how merciful the procedure would be, promising to be with us through it all. I was able to hold her as she peacefully passed. This doctor and staff though extremely busy displayed such professionalism and compassion as I had never seen before and at 77 I have seen many. I highly recommend this Veterinary service before all others in New England. read more

The staff was amazing. Totally supportive & had tons of advice. I highly recommend them

Horrible. They only care about $$. Vet had terrible bedside manner. Ultrasound not available- so $300 X-ray which was not conclusive, though they wanted to do another in AM. Basic care and overnight fluids= $1400. If surgery needed the estimate was more than 6K. The first paper you receive is how are you going to pay~ read more

I have been here three times now, and I don't know what I'd do without them. The first visit, my dog fell critically ill on a weekend that my vet was out of state. Diagnosed with a tick-borne illness, sent home with a full course of meds. Second visit, one of my dogs bit the other and left an open wound; the dog that got bit needed stitches. I could have waited to see my vet in the morning, but the open wound had me very concerned about the possibility of infection. This time, my 10 week old puppy had a freak accident that left him with a broken leg. He was in so much pain that I knew I didn't want to wait for morning to be seen. It is indeed pricey, and that is my only complaint. But if your pet is as close as family, and care can't wait, help is available here. The waiting area and clinical rooms are spotlessly clean, the medical staff are amazing. During our first visit, the vet actually sat on the floor to examine my dog, who was very sick and very scared. Tremendous compassion on their part. read more

Better communication!!! As we wait at 4.5 hours in a room with what might as well be no seats I type. The communication between staff and pet parent is virtually nonexistent. We waited 3 hours in the waiting room, moved to an exam room, where no examination was done. Our cat was taken out back for a urinalysis almost an hour and a half ago. No one has told us a thing. We finally inquired at the front desk, to be told he's resting comfortably and the vet will be with us after they look at the lab results. Not sure of why they have exam rooms when everything is done in secret out back. Horrible experience here, but emergency vet clinics all seem to be this way. On top of all that, they are essentially holding our cat hostage while we wait for the vet. My guess, to keep us from leaving because we're pissed off at this whole ordeal. I understand the whole emergency center, triage explanation, but a little communication would go a long way. Don't bother unless your pet is in dire need of medical attention. Wait to see your regular vet. read more

Our cat was leaving pools of blood on the floor. We called our vet, they couldn't see us. We called the emergency vet in Concord, they couldn't see us. We had to go to the Manchester emergency vet and we waiting in a room for five hours. After four hours, we asked the receptionist what was going on and she sent a nurse in to tell us Jilly had bloody urine and that she was next in line. We asked if she could give us a ballpark estimate on time - like soon or an hour or four more hours? She was snippy and told us that the doctor was just finishing up with the family of the emergency case. She said she would run a urine test on Jilly - even though she said her bladder was small and she must have urinated on the way here. (which is odd because the nurse who saw us that put us in a room and said she was taking her to get a urine test told us that her bladder was full and there was no wetness on the blanket in her carrier). After another hour, we decided to take her home. I went to reception and told them that i would pay for a urine test but that was all as that was all they did and we never got a result or update. The receptionist said that they had an emergency and had to give CPR to a dog. I replied that my cat could have been in emergency but no one would know because no one even looked at her. The receptionist said that there were "multiple multiple" people back where she was and that one of them would have noticed if there was a problem. I asked why one of the "multiple multiple" people could not have given her a urine test earlier or analyzed her test, or at least come into our room and let us know that the blood was from bloody urine which suggests a possible UTI. The receptionist put me in a room and sent the manager in, who told me that we signed a form stating that emergencies were taken care of first, and that she didn't know how much clearer they could make that. I repeated that my cat could have been in an emergency and no one would know. She said that our cat had been triaged and that a UTI was not an emergency. I said "so she has a UTI?" and the manager replied that she couldnt say for sure as the urine test was never analyzed. I also asked what their definition of triaging is - as I worked in the medical field for years - and said that feeling a cats bladder is not triaging, and that's all that was done until we had to ask for an update. I was crying at this point and said that we had waited for hours to find out if our cat was dying, and no one told us anything until we asked, saying that if we knew she had bloody urine, it would have given us some hope that it was a simple UTI. She condescendingly looked at me and said "you didn;t know where the blood was coming from?" I said no, our cat is very fuzzy and the pools of blood on our floor were so large that we thought one of us was bleeding. She was obviously tired of talking to me at that point and said there would be no charge, which seems as though it was a nice gesture until you realize that they did nothing but a urine test from request after four hours of waiting and never analyzed it. It also might have been nice if the second nurse, receptionist and manager showed any compassion AT ALL, instead of being condescending. ( I will say that the first nurse that took us to a room and put Jilly out back seemed nice to be fair) We now have to wait until tomorrow to drop off our cat at our vets to be seen when they can which means she has been sick for four days already with no treatment. I have never had such a horrible experience. I loved CAVES, the emergency vet in Concord and would have headed there if they had any openings, so I"m not oversensitive or overly critical. These people are terrible, with no compassion whatsoever. I would never wish harm on an animal, but I hope someday that they are waiting in a room for five hours not knowing if they are dying or okay or what may even be wrong with them. Maybe that would teach them to care about the animals that come in. I would give them no stars if that was an option. Francine and Markus Scandalis read more

Honestly 5 stars isn't nearly enough for Veterinary Emergency Center on Brown Avenue in Manchester, NH really deserves. Truly 10 or more stars is far more accurate. Emergency Veterinary Center has an amazing administrative staff who was warm and welcoming. The technicians who evaluated my dog were kind, caring and professional. The technician who discharged my dog was very detailed with the home care instructions and was quick to any address questions we had. Then there was the veterinarian, Dr Hyde, who preformed the emergency procedure. Dr. Hyde explained in simple and easy to understand terms what the situation was and what needed to be done to fix the problem. Dr. Hyde never underplayed the seriousness of the situation, while at the same time was extremely confident that my dog would be fine. Dr. Hyde's calming demeanor was exactly what I needed under the stressful situation I found myself in. As Dr. Hyde predicted, my "baby" went through the procedure just find and is home again with me. I sincerely hope to never need the services again of an emergency veterinary facility, but if I do I certainly will reach out to Veterinary Emergency Center in Manchester NH. read more

Two days ago my husband and I took our 13yr old male cat to this ER. We went pretty late and they took him right in. My kitty,Davy has a grade 2 heart murmur probably caused by early kidney failure. He was diagnosed one year ago when I brought him in to my regular vet for annual vaccinations and told the vet he just started coughing and asked him to take blood and check it out. This is when he was diagnosed with the above things. It was the Wednesday before memorial day weekend when his cough worseNed considerably, wet cough, crackles and rumbling when breathing and was resting "like a turkey", along with vomiting. His breathing was not labored, no discharge from eyes nose or mouth,no signs of fever, eating and drinking normal, but just not himself ( I don't blame him because his chest congestion was very loud and frequent). Anyway called my vet and they weren't opened because of the long holiday weekend. The earliest my vet could see him was the Tuesday after the holiday. I was so upset and didn't know if I should bring him to ER or wait 3 days, because he wasn't in distress (just extremely wet lung). We arrived there that Friday night ,pretty late, and took him in right away. The whole time the vet himself, Dr Philip Hyde, called me with updates. He suggested certain tests and I told him do it all. After 2 hrs they were done and Dr Hyde said we're just waiting for result.Then all of a sudden I remembered we put our a.c. in. When we turned it on a musty smell came out for a few minutes and went away just 2-3 days before Davy was sick. I immediately called to tell them. An hour later Dr Hyde called and said he had upper respiratory infection. He also thinks the ac has something to do with it .This is the best outcome we hoped for because when a cat with a heart murmur and early renal failure it usually fluid around outside of the heart or fluid outside the lungs or chest cavity and prognosis is very bad( immediate euthanasia or dies in a few days) Since I can't have children my 5 cats are my fur children. I would be devastated. So Dr Hyde sent us home with some cough expectorant and anti viral meds. I was amazed at the beginning when I brought him in up until he was discharged no one mentioned I had to pay any money upfront. They did tell me price range of everything,but never demanded any payment up front. I'm shocked that the very last thin before we went home I had to mention the bill. It's expensive but with all the tests done it wasn't bad at all ($700ish). I was blown away, the staff including DR Hyde was respectful, professional, and most important compassionate. Dr Hyde's empathy for me was genuine as he told me a personal story that sympathized with me. I can't give this place enough stars. Major respect to all that helped me. Just remember when they are treating your pet tests take time ( not talking about wait to be seen) and it's worth it. Oh yeah earlier in the evening I kept calling to get updated on wait time and was able to wait at home. Then when there really wasn't a wait we came right in. Much better than sitting in my car and way less stress on my kitty as well. I did it that way because Davy was not in immediate danger. They take the most emergent first. Sorry this is so long, but I can't say enough about Dr Hyde, the vet tech and the receptionist that was there that night. I will be forever greatful. Sincerely, Kristy read more

On October 18th I took my puppy in around 2:40 PM because he was hacking and coughing and just wasn't himself. They had informed me that he might have 'Kennel Cough' so for precautions they wanted him and I to wait outside. That day it was about 55 degrees, and we had waited until 6:40ish PM just for a nurse to check his vitals and look at him. Then a few moments later another nurse came to check his weight and temperature and was not showing any compassion to him so in result he was very scared. Finally, the actual doctor came! She was trying to check my pup but he whined out of fear when she would touch his joints. Before I go on, my puppy is very playful and active. I take him on 3 walks a day and to the dog park every weekend etc. The veterinarian without any evidence had informed me that he has a disease called 'Hypertrophic Osteodystrophy (HOD)', a rare bone disease that affects growth in larger dogs. I was very much astonished and well confused, she had asked if I wanted to do X-Rays and I said of course. About maybe half an hour later, they come back wit my dog saying he has HOD. However, they did not show me evidence, the X-Ray, or even explain how is coughing and hacking is related to his bone growth. I am no doctor or veterinarian myself, but how does the upper-respiratory system affect my dogs ability to move his legs? After seeing many veterinarians about HOD and how it will affect my puppy, they were unable to find any sign of HOD. They also prescribed pain medicine for my pup, when I gave it to him he had a reaction: his eyes were puffy, stomach had a rash, snout was puffy, his ears were puffy, and he could barely move. I had contacted the Veterinary Emergency Center in Manchester as to why he is having this reaction and they weren't sure and just advised me to give him Benadryl. I never make reviews about any of the places I go to, but the Veterinary Emergency of Manchester let me down and my puppy down. No communication and seemed to be no effort or companionship. I advise you not to take your pet to his place unless you would rather pay a $500 medical expense with false diagnosis read more

OMG the worst place ever! No compassion at all, the only thing that they care is only your money. Our Kitty woke up with breathing problems so we call ahead, filled the forms online and made an app. We wait outside for over an hour, so we called again and they asked about our Kitty condition, so how was an "emergency" we brought our kitty in, they called us and let us know that we need an x-ray and pay 700 dollars to know what his problem was. :( very sad they cannot be colder. read more

This is the worst vet I have ever been to. Waited three hours for them to tell me I was next in like just to wait three more hours for them to tell me 45 more minutes because they're changing shifts before they could even see my dog. So 6 hours and my dog still hasn't even been seen. Most ridiculous place I have ever been, would absolutely not recommend ever coming here. Absolute shit. read more

The staff here was so caring and helpful when I came in today. It was a scary scenario due to my small dog eating chocolate and vomiting violently. I was there for 3 hours but my dog was well taken care of and I was kept informed the whole time. I cannot say enough nice things about Lisa, the front desk receptionist - she was so supportive. And then after I left, I called a few times with (silly) questions and Katrina was helpful and understanding. Despite the terrible situation, I felt relief with the care my pug and I received and am glad I was able to take my dog here. read more

They're money hungry. My cat apperently won't poop. My fiance brought her in. 14yrs old with health issues. She already had $1000 in bills for this issue a few months ago. They're keeping her overnight and soaking us for over $1100. I was stuck at work snd was appalled when I heard the price. They're more interested in $$$ than what's best for the pet. These people are criminals. read more

My beloved 10 year old Australian Shepherd seemingly out of nowhere was having labored breathing and couldn't pick his head up. We rushed him to the emergency vet in the middle of the night. Ruptured tumor on his spleen. The doctor was so compassionate laying out all our options and the prognosis. We decided to move forward with surgery to get a few more months with him. Before going into surgery a chest X-ray revealed cancer in his lungs. The vet guided us to the difficult decision saying if it were her dog she wouldn't move forward with surgery. Her compassion helped us make the difficult decision to let him go. As difficult as all of this was, the vet and her team really helped us through it. RIP Coco read more

My pup fell off the couch and hurt his leg. We arrived at 6:50. Was told there was an hour wait. There were 3 dogs ahead of us to be seen. None of which appeared to be in emergent distress. Three hours later, we were called in and seen by a tech. The tech was very nice. We wait another 1/2 hour before the vet came in. She did not introduce herself so I have no idea what her name is. I was not impressed. Will NOT be returning here!!!! read more

Honestly, I cannot begin to say enough how much I appreciated the staff at VECM. Although the wait was long (2hrs) they were quite busy on a holiday weekend and did everything they could to help us. Unfortunately, after a blood test we had to say goodbye to our beloved kitty and they could not have been sweeter about it. They gave us plenty of privacy and alone time, we never felt rushed or judged, and they were up front about all the costs involved before we made any big decisions. After giving us a paw print to remember her, the vet sent us a hand written card less than a week later expressing her condolences. In times when you truly need it, this team is there for you. I can't begin to express the gratitude I have for the staff at VECM. If you are in a bind and need immediate attention for your pets, please give these wonderful folks your business. read more

i am very disappointed in how this place treated me and my dog when i came in because my dog got in a fight with another dog and has bad wounds to her ears and head and they didn't even look at her injuries or anything (keep in mind she was still very obviously bleeding and needed care immediately) and just sent us out the door and told us it was going to be a 2-3 hour wait for them to even look at her, and it has now been 4 hours and i have yet to receive a call or anything! absolutely horrible read more

I took my 11 year Stafordshire Terrier- that I've had since she was 7 weeks old- here today. It was our first visit to the e.r. for her. Upon arrival I was greeted by smiling and concerned faces. The outdoor and indoor waiting area was clean, comfortable and spacious. After explaining our reason for our visit to the staff, I was offered a blanket for her to be more comfortable. After waiting for less then 25min, we were seen, evaluated and treated. Sarah was a big help !!! Not only was she informative but she was confident and calming! She was great with my dog Jersey! We paid under $200 for our visit which started with myself and my dogs Father feeling heartbreak and confusion to our departure feeling hope and relief!!! read more

I brought my beautiful, elderly kitty, Boudicca in for what I thought was a sprained paw. What it turned out to be was much more serious, and I made the decision to have her euthanized. It was an awful choice to make, but I think it was the right one. The staff was amazing, caring, and compassionate, every step of the way. read more

I wish I could leave no stars but I'm forced to leave something. I beg please please if you need to bring your animal to an emergency vet DO NOT bring them to this hospital. My girlfriends dog started having this very minor cough about two months ago. We thought maybe she had allergies or maybe it was the start of kennel cough. So it got a little more frequent and we noticed her breathing became a little more rapid. However she can be an anxious dog sometimes and with how hot it had been a dog with a double coat doesn't exactly like the heat. But we decided to bring her in to VEC to have her checked out. We waited 10 hours yes you read that correctly I said 10 hours to be seen. We literally set up camp in the parking lot and ordered food. When they finally saw us they told us we "THINK" it's pneumonia here's some antibiotics. Oh and you owe us $650 dollars. So we start giving her these antibiotics and there's no change in her health. So after 3-4 days we brought her back to VEC to let them know there was no change. We told the awful Vet at VEC that we had an appointment at her regular Vet and the we were told to just check in with them. We weren't offered any other meds or anything. So we go to my dogs regular vet they say yeah it's probably pneumonia here's some stronger antibiotics if theses don't clear it up we could be looking at possible lung cancer. They gave us more info and helped us a little bit better then an emergency vet that's supposed to deal with this type of stuff. Well the antibiotics seemed like they were working on and off however she never got 100% better. So last Wednesday her breathing became extremely labored and my girlfriend rushed her back to VEC. They put her in this oxygen incubator type thing to help raise her O2 levels. They wanted to stabilize her in hopes that we could transfer her to an internal Medicine doctor in Maine. She didn't stabilize the first 24 hours and when we went to talk to the vet she was extremely rude and heartless. We called the next morning to check up on our dog and the nurses first words to us were she's doing "pretty ok" and then said well there hasn't been any changes so when you come in the doctor want to talk to you about the next steps. So we get there an hour later and in comes the rude heartless doctor. She tells us yeah so your dog has gotten worse and the fluid is spreading into her abdominal cavity now. We're baffled because it's only been an hour and why didn't anyone call us if things had got this bad. So we make the decision to move ahead with putting her down and the vet said ok and quickly left the room. Then the lady with the paperwork comes in. She tells us ok so you owe us $3,200 oh and I need you to sign these papers. Mind you we're hysterically crying but yeah we can do that. So then the very nice nurse bring us out back where our dog is still in the oxygen incubator thing and the vet already has one of the tubes of meds hooked up and ready to go into her IV. So my girlfriend had about 20 seconds to say goodbye and then I had about 20 seconds to say goodbye and then we switched back. So my girlfriend is now kissing her dog, crying, and the dog is in a sitting position. Well no one told us what was going on or what they were doing and all of a sudden our dog falls into my girlfriends arm. Like are you kidding me we had MAYBE 2 minutes to say goodbye to our dog and do you know how traumatizing it is to have your dog fall into your arms and then the asshole lady vet tap you on the shoulder and say "her heart has already stopped" And then we never saw that doctor again. We are so angry with how this all went down that I had to tell this story. I know it's long but please do not take your animals to this hospital. I plan on doing whatever I can to report this to the Board of Veterinary Medicine because the lack of empathy this Veterinarian had and the amount of money we spent to receive absolutely no answer is horrific. read more

Great loving and caring staff, a pleasure to bring my dog. Thank you! Do NOT confuse with other very close clinic.

I cannot say enough good things about this facility and their emergency vets. Two weeks ago, my 15 month old Lab chewed off a piece of his knuckle bone and swallowed it. He began vomiting blood and we rushed him to his primary care vet. They X rayed him and found it lodged in his stomach. They referred us to another vet in concord who does emergency care. They will remain nameless at this time because an investigation is underway as to what occurred while he sat in their waiting room and exam room vomiting blood. My husband and I began to google emergency vets in the area(at this point we thought we were going to have to take him to Tuffs) and found this emergency vet center along the way. Upon entering, there was a sense of calm and orderliness despite the emergencies which were occurring. Can I say we were rushed right back? No. But the receptionist kept an eye on us and kept us updated. I was very impressed with the emergency vet. He was young but you could tell he had received very good training ( I'm a retired ICU and OR RN). He explained all the risks and benefits of the procedures and emitted a sense of honesty and forthrightness. I felt comfortable allowing my dog to stay there in the middle of the night for what would probably be emergency surgery. They don't allow visitors to wait in the waiting room between 12am and 7am. This doctor promised to keep me updated by phone and he was true to his word. He called me after the lab work was done prior to going into surgery, after the attempted endoscopy to try and remove the piece of bone, and after the open abdominal surgery to remove said bone. The staff had me call twice a day to receive updates and said they would call me if anything changed. They sent him home with good aftercare instructions and good pain control for post op. With an emergency vet on every corner, it is good to know which one to stop at when the need arises. read more

Absolutely the best staff and caring providers who have cared for my dogs in my urgent time of need. Great bedside manners for us owners of our furry family members and treat my girls with only the utmost care and compassion. I would never go anywhere else for an emergency. read more

OK... I've been back again since my previous review (which was filtered, meh). One of my other dogs started having seizures. This time the treatment and care was as good as always. The vet I dealt with treated us with respect, skillfully guided us through a what at the time was a scary situation. As for a previous reviewers complaint about price... multiple tests and an ultrasound for $450? that is most likely a very good price. Let's hope your dog never breaks a bone or needs surgery. On the contrary - I'd heard nothing but bad things about emergency vets ... but after ending up having to take ALL my pets to VECoMa in 2012... it's not like that. Their base visit fee is more expensive than a standard vets, but not excessively so. I mean there's obviously more cost involved in staffing to being able to take you right away anytime 24/7. The rest of the fees (tests, etc.) seemed to be on par with regular vets. read more

I am compelled to share our experience my husband and I had with this wonderful, caring, professional, group of individuals. Our beloved dog, Sebastian, went into congestive heart failure on a Sunday evening of this past weekend. We carried him in and the receptionist took one look at him and immediately brought him to the back to begin his care. Doctor Stephanie took charge of his case. When she could come out to talk she was realistic and frank with us about his prognosis but was never without hope. She gave us options, we chose working on him despite a grim picture. She and her staff saved his life and for that I am forever grateful. I would recommend this emergency facility to anyone! read more

The staff was amazing here and very caring. It's a very busy place and the team there does amazing work. Our dog is not comfortable with a regular Veterinarian appointment and she gets very nervous. She was attacked by another dog and need several stitches. Even though it was very busy they gave her great attention and kept her as calm as possible. She is on the mend and we are very grateful we were recommended here by our vet for emergency services. read more

We would give 10 STARS if possible. Everyone from the person on the phone to the Dr. went above and beyond. They helped us say goodbye to our dog in the kindest most respectful way. And it did not end there a few days later we even received a card in the mail. Our usual vet treated our situation as a pure business transaction and did nothing to accommodate us. We are extremely grateful and wanted to ensure they received the praise they deserved. read more

We have had to use the Veterinary Emergency Center of Manchester several times over the years, most recently when our beloved 10-year old Golden Retriever, Casey, was vomiting and unable to walk. I called ahead and two staff members met me at my car with a stretcher and he was promptly seen and evaluated. There is always a competent veterinarian on duty. Within an hour they had done lab tests and X-rays and had a differential diagnosis and plan of care. While other reviewers have complained about the cost of care, I actually appreciated that they explained the possible costs of anticipated care. I realize that emergency care costs more than regular vet care in the community, much as a human hospital emergency room costs more than seeing your own doctor in his or her office. In Casey's case, we knew that he had some enlarged lymph nodes that we were going to keep an eye on, but when the vet found an extremely low platelet count he correctly surmised that this could reflect an underlying malignancy. Biopsies of the lymph nodes revealed a high-grade lymphoma. All of our options were then explained in great detail. Treatment was started in order to make him feel better and perhaps rally for a bit, but this proved unsuccessful. The staff, from the veterinarians to the nurses and techs, were all extremely kind to our boy and to us during his two-day hospitalization. We decided to take him home, but, in the end, he was not rallying even in familiar surroundings and we had to make the decision to euthanize him shortly thereafter. It was a very sad experience for us, but I will always appreciate the competence and kindness of the entire staff at the VEMC. Job well done. Thank you. read more

Cost, ya, a little pricy. HOWEVER.. it is 7/24. I've been visiting off and on back when they were at there old location. They have always done well with the people the hire, yes, great staff. nothing but love for the crew. read more

I detest having to criticize veterinarians but tonight was the last straw. I have an old dog with significant nuerological issues. She had surgery two days ago and unfortunately licked open the skin sutures. The wound was open, approximately 10 stitches is the size. Very clean, no delay getting her to them so it could be quickly closed up. They gave an estimate of$668! More then the actual cost of surgery two days before, surgery that went down to and including the bone, not a minor remove a small bump. No offer to just staple shut, or glue and or steri strip. They were going to do the most invasive on a new open, clean incision, skin drop only with good circulation. They were going to put her thru all this extra and due to her condition actually add risk. I used to sing their praises with the exception of the neurologist here. Now I'm going to see if there can't be some repercussions. Some legislation to stop this behavior. Human medicine doesn't tolerate doctors adding unnecessary risk to treatment. How are these ER centers getting away with not offering the less expensive and in this case clearly the best solution for this animal? How are they allowed to present the most expensive medicine and not all the options? read more

I have never left a yelp review before - I was going to email the Vet to thank them, but found no address on the site. My son and I brought my mini-schnauzer in on Christmas evening after she was having trouble breathing most of the day and progressively got worse. She had heart failure and we had to put her down. It was excruciating to say the least. My kids were devastated, crying uncontrollably at the shocking news. The doctor and nurse (I don't recall their names - it was all a blur and happened so fast) were both so compassionate and caring. The Vet explained everything so thoroughly and presented me with the options - and at the same time he was very sensitive to what we were going through and apologized that we had to to deal with this on Christmas day. The Vet and nurse were genuine. I have had many bad experiences with Vets previously, feeling as though they try and talk me into expensive procedures/exams when it is not necessary. This was the opposite. We are devastated at losing our 11 year old dog, however I feel good knowing she was in good, caring hands the last couple hours of her life. I felt so much guilt at not brining in my dog sooner, but the Vet assured me that these can happen quickly and when we had to euthanize her, that she was at peace and ready to go. I was devastated, but the Vet's words and caring attitude helped me get through it. read more

Will never take a pet there again. My dog collapsed in front of me at 6am and I frantically called them so they knew we were on our way. Got there door was locked and no one at the front desk. I was pounding on the door and finally someone came and let us in....they were more worried about paperwork than my dog. My dog passed away and they showed NO emotion. Never go there in an emergency. I have been to the other place and they were wonderful. read more

The loss of our dog was handled in a disgustingly unprofessional manner that added to the heartbreak of losing her. We were lied to and treated like an open wallet while they let our dog die alone in a cage. They called to tell us our dog's condition has gone downhill and she couldn't be treated. When we got there, they wanted us to pay the bill before going out back to comfort her. When we went out back, she was in a cage and was clearly already dead, although they tried to pretend that she wasn't. It breaks my heart to know that she died alone in a cage without any human touch. The staff looked very surprised - meaning that no one had been checking on her. After she passed, they didn't even care enough to make sure her ashes came back from the crematorium (after 2 weeks I had to call them asking why they hadn't called, and they had to go searching.) Most of the veterinarians here were wonderful, but the staff that treated us like a wallet and treated my dog so poorly-- they really tainted the experience and I wouldn't bring a pet here again. I really regret bringing her here...she shouldn't have died like that. read more

If you want a vet who is contemptuous and judgemental, and who jumps to conclusions and doesn't even conduct a proper examination, then come here! My regular vet, who is WONDERFUL, is closed on weekends, so I came here. BIG MISTAKE. Go ANYWHERE else. read more

I've had to bring my Jack Russell 2x; recently March 2014; he's 14 y.o. I am so impressed with the facility, how clean it is, how nice everyone is. Yes, you're going to pay more but it's like having my Winston at Mass. Gen. instead of City Hospital. Staffing 24/7 - so he's not alone at night which is a big relief. Someone said the doors were locked - maybe they were talking about the place down the road on the other side. I also consulted by phone last year when my JR got heatstroke over a weekend. I was seeing my vet on the Monday, but they gave me good advice, and didn't try to make a pitch that I needed to get there asap. I admired that. If you ever need 24/7 emergency, go right there - you don't even have to call. read more

I want to thank the great staff for taking care of my little old man dachshund. I was referred here from my vet for urgent care. Peter was amazing with my fur baby. The girls working were sweet, and efficient. The cost was on the high side, but it would have been that much anywhere, so in the broad sense, they were probably on point with costs. I highly recommend taking your pet here, they really do care. read more

I am very disappointed with a recent visit to this Emergency Center. I have been bringing my pets here for many years and up until now was very happy with them. But last weekend I had a serious problem with my dog and rushed her over there for emergency services and left her in their care for the day so she could be treated and monitored. While she was there, the emergency veterinarian asked to have a nearby neurologist examine my dog as she was concerned about neurological issues. I was billed $165 for this extra exam (above and beyond the emergency services I was quoted). My dog did receive good care while there last weekend however when I picked her up that evening I was told that if I had any questions about the neurologist's exam (for which I was charged $165) that I could call her and speak with her directly. I was told this by the emergency vet that treated her, another vet that works there and also the technician that released her that evening. I was even given a business card for this specific neurologist and it was recommended to me that I speak with the neurologist directly. I called the neurologist the next business day and was informed that in order to speak with the neurologist, I would have to book another appointment for a consultation and the cost would be an ADDITIONAL $175 to $200. I was shocked. In order to find out what this doctor determined from examining my dog, I was told that I had to pay more money to speak with a doctor for whom I had already paid a large sum of money. I next spoke with the business manager at the Veterinary Emergency Center and she said that I should not have been told that by the vets or staff there. Unfortunately, I WAS told that and I WAS expecting to speak with the Neurologist directly since she was the one that examined my beloved dog and she was the one that could help me ascertain what next steps I should take in the care of my dog AND I paid for that exam already. If an employee of a company makes a mistake, it is up to the business manager or owner to honor that and make it right. I asked for a refund just for that portion of the bill (not for the rest of the services that were provided) so I could then pay for yet another consultation with a neurologist. The business manager said she would speak to the owner the next day and get back to me. That was a week ago and obviously they never called me back. At this point, I feel that I was taken advantage of financially when I was dealing with what seemed like a life or death situation. I think it was very greedy and foolish for this business to not be respectful of a long time customer who was given bad information and a bill for that bad information. I have spent thousands of dollars at this Center over the years so I have been a long standing client. I waited awhile before writing this review because I really wanted to give them the opportunity to do the right thing. They did not. I wished it had not come to this, but since the business manager nor the owner ever contacted me to try and make this right, I feel it is necessary to write this poor review. I am very disappointed in how I was treated the next day after my dog was treated there and truly wished the back office staff did not act in such a greedy manner as it is now a reflection on their business in general. read more

Proceed with caution regarding the "24/7" emergency care, specifically the radiology exams. While the staff members are there 24/7 and do excellent work with the resources they have, the radiology service is NOT 24/7. They have a mobile service that comes in a few days a week. If you happen to go there on the wrong day with an emergency that requires a radiology exam, they'll just try to keep your pet alive until the radiology service arrives on the next scheduled visit. I ran into that situation. While they did keep my cat comfortable for a few days, she died before the radiology service got there. Unfortunately radiology services for veterinary hospitals are problematic everywhere in New Hampshire, so there may not be any options. However I still find fault with the Veterinary Emergency Center of Manchester because they advertise so heavily that they provide 24/7 service including radiology exams. They DO NOT. FALSE ADVERTISING. read more

STAY AWAY!! This place has no sompassion for animals! They put on a great show and act like they care but behind their fake smiles is money signs in their eyes! It's all about the money and how much they can pad the bill!! They prey on your emotions if your pet is sick and will think of more ways to add to the bill even if your pet doesn't need it!! I am extremely disappointed with the service I received from this place and my dog even died on the way home from the vet after we ran several tests and x rays and blood work that costs hundreds of dollars and they couldn't tell me my dog was dying???? They even gave him CPR after my dog was already dead for 20 mins but instead of being honest with me and saying he's already gone they performed the cpr on my dog and added an additional $250 on top of the hundreds I spent on his X-rays and testing!! Then after he died and they seen me balling my eyes out they ask me if I wanna cremate him for another $250!?! When does the greed STOP??!?!? My heart is broken my sweet little baby is gone but my heart is even more broken due to how I was treated there and my experience in my dogs final moments!! I felt like they shouldn't of let me and a sickly dog leave like that or they could of ATLEAST gave him something to make him comfortable!!! Anything but what THEY did!! I felt so mislead And misguided by these so called "vets"!! Like what DO they know..really??? How come they couldnt tell me he was dying??? do yourself a favor save your money save your pet and bring them to a place that has people who understand what compassion is!! Especially for animals!! They should be ashamed of themselves! Maybe if only... it was their pet!!?? Or their child has an animal they loved!! Unbelievable!! read more

My kitty and I just left there and they were AWESOME! So friendly and understanding. They are kind and care for not only the animal but the owner too. I will only go there when needed from now on. Extremely clean, convenient, and only cost $80.... the BEST $80 I have ever spent. Dr. Sarah Curry was wonderful :o)) read more