Updating my review after I had to take my pup here again. Unfortunately the night was a bit of a…read moreblur, so I don't remember the names of any of the doctors or vet techs that worked on my pup, but they were all amazing (especially the vet tech who was my dog's primary caregiver, who was constantly checking in on me in a very traumatic situation. Although I told her I was fine, she made sure I had a comfortable place to sit and be with my dog, and got me blankets and a pillow that she told me to keep with me). The doctors were always extremely honest and transparent about outcome possibilities. They diagnosed my dog very quickly, and never outwardly broke a sweat or seemed nervous while stabilizing him. I was most impressed by the "transport service" that they provided to the ICU at the nearby major animal hospital which had more diagnostic equipment and had specialized surgeons should he end up needing that care - they arranged everything, were in communication with that hospital to make sure the medical handoff went smoothly, and then transported my dog in a van with vet techs to ensure he would remain stable. The vet techs who helped with transport insisted I keep the pillow and blankets which came in handy as I spent the night in the ICU, and were all incredibly sympathetic. Unfortunately my pup didn't make it but it was through absolutely no fault of VEG, and it is to their credit that he held on long enough to get to the ICU where we were able to discover exactly what was wrong with him and then help him pass a little more easily than he would have otherwise. My heartfelt thanks to whoever worked on Julius at the time (June 5), and especially his main vet tech. I wish I could remember her name, but she was such a comforting presence to have by my side on a night where I was given some awful news about my furry family member.

While I am SO grateful that my cat is okay, they spent MAYBE 5 minutes looking at my cat on the…read moretable to see if he was having any bladder issues and concluded he was fine. Then I was charged a whopping $230 dollars for my 5 minute visit. I was expecting a fee for being seen, I think that is an enormous amount to charge someone for less than 10 minutes of their time, especially when it did not require any tests, blood work, x-rays etc. I feel a bit scammed by this price, however, I understand it is not at the hands of the vet technician and I appreciate their time and care for my pet.

Great experience all around staff was wonderful vets are amazing. Our dog had surgery and…read moreeverything went very smoothly.

My friend and I were on our way to run a 5k. We had just gotten off the train and walked a couple…read moreblocks when we noticed a fluff ball on the ground. Initially we thought the bird was dead, but it wasn't. However, it was very lethargic. We tried to provide it some heat and thought it might be a good idea to bring it to Boston commons. On our way there, we stumbled upon VEG ER for pets which was open 24 hours and had images of birds and other animals displaying on their TV (it can be care to find vets that care for avians). They let us in, we explained the situation, and they gave us two fair options - let the vet check it out and if they determine there is little hope for recovery, ethically euthanize it, or, if it does show signs of recovery after 30 min - 1 hr, they'd bring it to Boston Commons. We didn't have time to stick around for the final decision, but I do hope it did recover. The staff there was really friendly, thanked us for being good Samaritans, and had us fill out a form. They also did offer us complimentary snacks and beverages. I was satisfied with my unexpected visit here.

I am sure VEG Shrewsbury sees hundreds of sick pets through their door every week. They are the one…read moreof the go-to vets in the area open 24/7 for big emergencies, the real heart breakers. They helped diagnose my beloved cat Achilles with a shockingly advanced cancer. It took multiple tests and procedures in under 24-hours, and they had to deliver a result no one wants to hear. Throughout the process the staff treated me and my cat with such care and dignity. After the initial x-rays, the head vet took the time to acknowledge how painful and shocking it was. Every member of their staff was so genuine. One of the nurses told me she loved that my cat had a mix of black and pink toe pads. Another shared stories of the puppy who would be the last overnight neighbor my cat had. When we went to say goodbye to Achilles, he had a pink paint mark on his forehead that another staff member explained was lipstick from an overnight nurse who kisses all her patients. Our euthanasia nurse made him a plate of cheese, mousse pate, and little crunch treats before he had to go. I am so glad he was so loved in his last hours. Was it expensive, yes. There's a wider conversation here about prices that staff don't set themselves, and pet care in America. But for anyone in dire straits with a pet that needs help, no one here judged me. If he had recovered, I think they would have been cheering right alongside me.

They helped us big time with my cat that i adopted that didn't know he would need to be seen by…read morespecialist that he getting done now and thankful for the help and then i know I did all I can.

As a first time experience, I could not have been more pleased and impressed with your staff,…read moretreatment & facility. From the first call to the ER to the discharge, everything was professional, caring and timely. Dr. Toal was simply amazing and my cat Glenn is fully recovered. She was so kind, knowledgeable and compassionate, and took time to explain everything in a way that was easy to understand. Patrick & Willow from the overnight team were also terrific and their communication was helpful at a stressful time. Thank you for everything, I am so grateful for your team. What I appreciated most about Angell is the coordinated communication, level of care, and the staff's kindness and professionalism.

MSPCA IS HORRIBLE. I WILL NEVER REFER, ADOPT, OR TAKE AN ANIMAL TO THEM…read more WORSE ORGANIZATION FOR ANIMALS. THEY DO NOT CARE ABOUT THE ANIMALS. SAVE YOURSELF THE HEARTACHE. I will NEVER adopt from the MSPAC again. I adopted a frenchie from Nevins Farm a year ago. They told me that her salary gland was leaking into a pouch on her neck but that she was fine. That if it turns hard it will need surgery. But assured me it was not a "real" problem. Now its hard. Causing discomfort. Affecting her eating. Current vet can't do Sialadenectomy surgery because to close to juggler and judging by his shaking I think he has Parkinsons. Other vet wants deposit of over $7300 just to schedule Sialadenectomy and price to increase during surgery. Called MSPC Angell in JP to ask if they could help and do Sialadenectomy for less since their doctor at Nevins Farm caused the issue pulling teeth before her adoption. (Problem is not on her intake form but is on adoption forms so injury happened w them.) I was told no. They need to $265 for evaluate to see if she needs Sialadenectomy even though 2 other vets said she does. Surgery will be well over $6500. Told me I am to pay full price but they accept financing or I can put it on a card because its so expensive. The woman literally laughed at me. Audibly laughed at me. This poor dog will probably be put down because pet insurance wont cover it. (pre- existing condition). Her current vet can't do it. Can't find a vet who actually cares. MSPCA won't help even though they caused it. And I dont have thousands to pay for what she needs. Heartbroken. My poor girl.

I made one of the hardest decisions of my life today. I adopted my dog from a shelter in Southern…read moreCalifornia on March 10th, 2010 and they estimated he was 1-2 years old at the time. He saved my life many times over, I adopted him when I was still active duty in the Marine Corps. The last few months were tough, I'd equate it to hospice for a dog. I dreaded making the decision, and I came close at least 6 times but every time I said give it one more day he would bounce back, go for a walk, do his business, eat, drink, ask for treats. This morning I woke up and I felt something was different. He wasn't moving well, he didn't finish his food, and then his head was stuck turning to the left at almost a 90 degree angle and he fell on the floor like that. I picked him up and laid him down on his other side on my lap hoping he just had a bad cramp, but after an hour I tried putting him down in front of his water and he collapsed. I held him for another 30 minutes and then he had an intense seizure for at least a minute, his whole body was tensed and stretched out, and his mouth was wide open gasping for air. He came through the seizure but he had no strength in any of his legs - even at his worst in the months prior when he bounced back he could at least support himself on his front legs, but he had no strength and his breaths were long and slow. I dreaded making this decision, but I couldn't allow him to suffer. I called a few vets in the area and no one could take us. One of the last vets I called recommended I reach out to VEG. I called them, they said they could help. I walked in and was immediately brought into a private room with my dog. The receptionist, the nurses, and the doctor were so comforting during one of the hardest times of my life. I'm going to bed tonight without my best friend for the first time in 16 years, but the compassion that the staff shared with me knowing it had to happen was above and beyond. I don't know if I'll ever have another dog, but if I do this would be my go to veterinarian for any issues. And I hope no one has to make the decision for your animal, but if you do, I give the VEG staff the highest recommendation I possibly could. Thank you and your team for your compassion on one of the worst days of my life. God bless you all.

My 1st time here and all I can say is wow, what a great place,great care,great service, everyone is…read moreso nice and welcoming, they were so great with my willow tx again

Boston West is amazing! We had to bring our dog for something that seemed simple and turned out to…read morebe very serious and the whole team has given us their undivided attention and support. They are timely with their responses and meet every expectation they set. I trust every single person in that hospital with my dog's life.

My regular vet sent a referral for my dog to be seen here for an outpatient abdominal ultrasound. I…read morereceived a call the same day to schedule the ultrasound and was told I could bring my dog anytime on Friday - I chose 9am and was told the internal medicine doctor would be doing the ultrasound herself as no radiology techs were in that day. I arrived shortly after 9a and I wanted to wait with my dog as he is nervous and I wanted to be able to minimize his time there vs. dropping him off and leaving him for the day. The very nice front desk person brought him a quilt to rest on - I was prepared to wait and expected to do so. I understand there is not a set appointment time but they get these procedures done as they are able. At some point mid morning, an ER doctor came in to say that things may have been booked incorrectly and if I wanted a consult with internal medicine I would have to schedule that and it would be a couple weeks before an appointment would be available. The ER doctor offered that I could see her instead, she examined my dog and in addition to the ultrasound she recommended a chest X-ray 700$ and an expensive advanced GI lab panel including resting cortisol for 500$. I declined and wanted to be sure the internal medicine doctor was doing the ultrasound- she said they would be working together which made no sense, why would you need two veterinarians to do the ultrasound? Maybe I misunderstood. My concern was that I wanted my dog to get the abdominal ultrasound he was referred for not a "point of care" ultrasound that you would typically get in an ER setting. I never saw the internal medicine doctor. I waited until 1230p and never received an update on timeline. I thought it was strange that by that time it hadn't been worked out when the ultrasound would take place. I think they wrap up these outpatient tests by 4p? I needed to leave by a certain time because I had my own appointment that afternoon - I could have left my dog if I knew they would be ready to do his test soon, but after three and a half hours and no communication about timing I was ready to leave. And I was charged $118 for the "brief physical exam" despite nothing really being accomplished. I'm sharing this for whatever benefit it may have - with the acknowledgment that veterinary medicine can be a very challenging field and vets are some of the best people - hate to be negative.

Went here because my dog ate a mushroom on a walk. It did not seem they cared about animals in…read moregeneral and offered us no care. Walking in costs $300 and we were told they can't do anything other than have us call poison control or look up on a Facebook group. We also were told it would be a 4+ hour wait. Do not recommend whatsoever

Staff was really great and I was happy with the care BUT prices were astronomical. It's very…read moreunlikely that anyone will walk out paying less than around $500. I also found out after our visit that Blue pearl is owned by the Mars corporation. Corporations buying up vet practices is part of why vet costs are so high and people are having to make the heartbreaking decision to give up their pets or not own one at all. If the staff ever decide to open up their own practice I would be happy to support them, but will be taking our pup to MSPCA in the future for any care that can wait through the 20 minute drive.

I'm trying to find the right words to adequately praise Massachusetts Veterinary Referral Hospital…read more(MVRH), its staff, and Dr. Kelly Larabee, an Emergency Physician whose compassion and professionalism made an extraordinarily difficult day more bearable. While traveling from northern New Hampshire to Boston, we stopped in Woburn and discovered that one of our very elderly dogs could no longer get out of the car on her own. When she finally did, her rear legs collapsed beneath her. In addition to the weakness in her hind legs, she was breathing rapidly and drooling excessively. As a longtime dog owner, I recognized the look in her eyes immediately--the look that says, "It's time." Fortunately, we were less than a mile from Massachusetts Veterinary Referral Hospital, a Level 1, 24-hour emergency and specialty veterinary hospital. We arrived without an appointment and were met by a team that was immediately welcoming, compassionate, and remarkably efficient. It was clear from the moment we walked through the door that MVRH has built a system of care designed to deliver expert treatment with both urgency and empathy. Our dog was promptly brought into the treatment area and made comfortable. Shortly thereafter, we met Dr. Kelly Larabee, whose kindness, professionalism, and genuine concern were evident from our first conversation. Dr. Larabee confirmed what we had feared but already suspected--that the time had come for our beloved companion to cross the rainbow bridge peacefully. Dr. Larabee and her team brought an extraordinary degree of humanity to veterinary emergency medicine. They treated our dog with dignity, tenderness, and respect, as though she were a member of their own family. During one of the most difficult moments a pet owner can experience, they provided not only exceptional medical care but also comfort and compassion for us. I am not sure the average pet owner--or member of the public--fully appreciates the expertise, systems of care, and operational excellence that make an institution like Massachusetts Veterinary Referral Hospital function so effectively. Having spent much of my career in process engineering, I was deeply impressed by both the efficiency of their operations and the quality of care they delivered. Every aspect of our experience reflected a well-designed system staffed by highly skilled professionals who never lost sight of the human and emotional side of their work. Dr. Larabee and the entire MVRH team were as compassionate as they were capable, and as caring as they were efficient. Their professionalism and humanity turned a heartbreaking day into one marked by dignity, peace, and gratitude. We would all be fortunate to receive the same standard of care in human medicine.

Great staff, Not always what you want to hear about your…read moresick pet. They are great with giving estimates on the recommended tests. Better than everywhere else.

Amazing people - helped us in a time of great distress. Our dog had a puncture wound from another…read moredog and the hole was big, awful to look at. BluePearl was so prompt, so kind, so effective. I am blown away by their standard of care. Great job on the medications, too. The facility is very clean and cheerful - something that helps when you're feeling just awful about your poor pet.

I had to take my cat there last night and it was the first time there .The staff was absolutely…read morefabulous. They were very caring for my cat and I do recommend Blue Pearl thank you guys for everything.

If I could give 6 stars I would! As a new puppy mom, I was so nervous about where to send my little…read moreguy for daycare. I found out about perfect paws by visiting the Newton dog parks and I got to know some of the trainers. Janie was so helpful in getting Hunny onboarded and he absolutely loves daycare. I even take him on his off days just so he can see his fr Amanda and Tracy are such amazing trainers and dog lovers!! I can't say enough great things about perfect paws and their staff. Hunnys second home for sure!!!

I found Perfect Paws from a Google search. I had a private training session with Amanda and my…read more4-year-old cocker spaniel. We learned so much in 60 minutes! We stayed in my neighborhood because my dog is familiar with the area. I learned a few techniques that are easy to practice and I can already tell my pup is catching on! From filling out the intake forms to the end of the lesson, our experience was great. Looking forward to booking another lesson in the future.