Great service and super clean the service was friendly and I was offered carbonated drinks, water, snacks, coffee, and a phone charger

I brought my dog here because she'd had bloat about a year and a half ago and she was vomiting and hacking, so I was concerned about recurrence. I called VEG from another local emergency vet service (a national urgent care vet service located in Oro Valley) that was simply geographically closer but I'd been waiting at for 45 minutes without being seen. VEG said ok we'll see her on entry, and when you get here, let them know you already have a chart on file. As soon as I brought my dog through the door, they greeted her with a team of physicians and support staff. They were RIGHT on the situation IMMEDIATELY! With empathy, knowledge, and skill. No joke - start to finish, probably 15 minutes total from my entry to the diagnosis, treatment, and release. I was thinking this will take easily 2-3 hours here, but not at all. Yep, I got an initial diagnosis within one minute saying 99% sure it's not bloat this time but would recommend an x-ray to be certain; and more diagnostics if you want after that. Not that it's about the amount of time it takes, but that aspect wildly exceeded my expectations! But the QUALITY of care, the treatment of both my dog and me by the staff, my comfort level with the facility, they were all absolutely outstanding! So then they did the x-rays, officially ruled out bloat, and I even got a bonus look at the heart and lungs as well from that x-ray and found no issues and that's great for a 12.5 year old dog! That was a BONUS diagnosis when the sole goal of the visit was to simply rule out bloat. All done with skill and empathy! I used VEG for the bloat surgery for this same dog and I've used them in between then and now for other dogs as well. So I can say the level of service is consistently excellent. That surgery changed our dog's life and ours. She's lived her best life in the year and a half since then and it's had a positive impact on our entire pet household. Let's just say VEG was QUITE the opposite experience from the other emergency vet. I've never felt so valued and appreciated as a client. VEG stands on its own for superior customer experience but when you contrast it with the experience I had just a few minutes earlier, it stands head and shoulders above any other emergency vet. read more

Veterinary Emergency Group - Post-surgery recovery - they're bringing in heat under the blankets to keep her comfortable! - Emergency Pet Hospital Near Me - Tucson, Arizona

DO NOT TAKE EXOTICS HERE Emergency visit for my rabbit, Oliver, at approximately 3:30 AM on 6.14.26 after traveling from Sierra Vista due to lack of exotic-specific veterinary care locally. He presented with a significant hind leg wound/lesion that appeared deep and concerning for possible abscess or infection, with notable surrounding tissue changes. During intake and evaluation, I interacted with Clara (vet tech), Kam (vet tech), Sarah (lead), and Jeff (doctor). I am very disappointed in the treatment and overall handling of my visit. I brought my animal in for a legitimate medical concern and felt that assumptions were immediately made about my intentions and myself personally, rather than focusing on the clinical situation at hand. During the visit, I was made to feel as though I was being viewed with suspicion, including the implication that I was seeking medication for myself or that I had caused harm intentionally. This was inappropriate and distressing in a medical setting. My primary concern is the standard of care provided. My animal was discharged without clear evidence of appropriate diagnostic workup such as imaging, antibiotics, or more advanced wound treatment. From my understanding, the wound was cleaned and then the case was effectively closed without further intervention, despite the severity of the injury. I have attached an image for reference showing the condition at discharge. Overall, I am concerned about both the medical decision making and the professionalism of staff interactions. During the visit, interactions were recorded, which contributed to a sense of being scrutinized rather than supported during an emergency medical situation. As a result of the lack of exotic-specific veterinary services in Sierra Vista, I traveled to Tucson to ensure Oliver could receive appropriate emergency care. Oliver is currently under emergency veterinary care and undergoing further evaluation and treatment. I am documenting this experience due to concerns regarding communication and intake assessment during an emergency exotic animal visit, and I am requesting follow-up from clinic leadership regarding the process. Edit: Following my visit, an employee from the clinic appeared as a suggested account on my Instagram. While this could have been the platform's algorithm, it left me wondering whether my profile had been viewed. Around the same time, LinkedIn notified me that employees from the company had viewed my profile, including a screenshot identifying visitors from the organization. When I raised my concerns, Lindsey the Medical Director denied the clinic looking me up. I can't say with certainty why these events occurred, but the timing contributed to my discomfort regarding my privacy and the overall experience. read more

Veterinary Emergency Group - medical wound neglect - Emergency Pet Hospital Near Me - Tucson, Arizona

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They are amazing. I have been there twice in less than a year. Last year, during Memorial Day weekend, my mom's dog, Cody, had been having seizures and finally could not walk, so it was time for the Rainbow Bridge. During an incredibly difficult time, they were so helpful and comforting. We were able to move right to a room to share our last moments with Cody. This week, my dog had eaten something and could not keep anything down. I hoped it would pass, but she could not settle down when it was time for bed. In the middle of the night, I drove across town. They saw and triaged my pup as soon as I went in. It took a while, but all of the staff were loving on my pup and explained everything they were going to do. Thankfully, the X-rays did not show any blockage (she had surgery the previous year because of something she had eaten and could not pass). They gave her a shot to calm her nausea. She relaxed immediately and slept through the night, or what was left of it. The next day, she was back to her normal self. read more

We've been here a few times for a couple of our kitties and while it's been a hard situation that brought us in, I cannot say enough about how wonderful the staff is. I've always felt the care plans have been thoroughly explained, options given with reasoning and genuinely empathy shared with us during difficult moments. When we lost one of our kitties, Sonic, due to a heart issue that arose, they treated us and our family with sincere compassion during one of the worst days of my life. I'll never forget the sense of community and care they shared during that time and am grateful they're a part of our community to provide care and support when emergencies arise. read more

I had several pet emergencies in 2025 with 3 of my older pets. It was nice to be with my pet and all the staff are excellent. Thank you for your kindness and skill. read more

If you are scared and worried about your animal, bring them here. Not my first time at an animal hospital, but it was my first time being around any medical personnel who were completely transparent, incredibly communicative, and kind. I can't tell you how many of us there last night were comforted by someone working there. Most of what they do, and how they work, is out in the open. You do not wonder where the vet went an hour ago, you know exactly what is going on around you, and I think that's brilliant because it allows patient's owners to see the cases that HAVE to come first, and sometimes that perspective is really helpful when your baby is vulnerable and sick. When you can see the patient more in need than your baby, and you see their owner, you can empathize. I want to call out a few people specifically, because these people made such a significant impact on my time there. Christopher, the second person we came into contact with, he was amazing with my little Danger Nugget (tabby). He checked in frequently, he went through every single thing in our plan that I didn't understand (all of it basically), he tried to make sure we were comfortable and could stay in contact with family by noticing and taking the initiative to help me charge my phone; I hadn't even noticed it was almost dead. He didn't leave when his shift was over, he left when his patients were all in good hands and his colleagues were okay without the extra hands. Dr. Kinote, for being the only vet after midnight, and handling the challenge with grace. There were critical cases, some really heart breaking cases, and I saw her calmly approach each owner, go through a plan, find out what was best for their family, and provide complete honesty while giving her medical opinion and support. Medical care is expensive, and I live in the same economy as everyone else, it's hard right now. Dr. Kinote helped me prioritize care that I could afford, never choosing what was easy over what was safe or less invasive. You can see and feel her care for your animal, and you know you can trust her. There was a woman whose name I cannot remember who had to keep taking my cat's temperature, and she was so good with Nugs (and I think he did forgive and forget). One of the first faces I saw in the door, and the last face I saw on my way out, Griz. She's a tattooed and pierced angel with a lot of cats. She was so attentive, keeping close eyes on my kitten's fever, and making small adjustments, as needed, frequently. She talked to me about how to care for my baby at home, what resources are helpful, what to look for to know if I have to come back, and just took a liking to my sweet boy. To every single person who helped us last night, THANK YOU. You have no idea the impact you made, and how grateful I am. read more

Veterinary Emergency Group - Baby with a fever - Emergency Pet Hospital Near Me - Tucson, Arizona

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Don't come here even if you need to. They will charge you the most out of everywhere else and it's by a lot. My cat needed a life saving surgery, they wanted to charge me 7000$, then I went to jackpot and they were much more helpful, reasonable, and quick. The vets at VEG were nice, but clearly cared more about the buck than your pet's well being. read more

My teenage son had to take his bunny here all on his own. It was the first time he'd had to deal with anything like this and a very sensitive and sad situation. He relayed that the staff members were all so kind, they were immediately on it when he walked in the door, showed empathy, helped him understand and decide what was best, and gave him an ink print of his bunny's ears. I'm grateful for the kindness they showed to a young person experiencing the sadness of losing a pet and navigating this difficult situation for the first time. read more

I much prefer this place to Veterinary Specialty Tucson. The wait is shorter; the facility is nicer, the staff seem more like animal lovers, and I always leave with peace of mind when I've had to come here. read more

I was concerned about my rescue kitten and had set up an appointment with another vet but became concerned about him and ended up taking him to VEG. I had a good experience with them with another cat so returned for care. I was not disappointed. It's a very busy clinic but I was greeted quickly and professionally by the triage staff. The nurse and the Dr were great and made me feel heard and validated. Despite that the place was jumpin' we were seen surprisingly quickly. The facility is also very clean and comfortable. I was very grateful that they could see and diagnose Boss (my little kitten) and were very reassuring with my many phone calls after he was seen. I will definitely recommend VEG to all who need professional and compassionate care in a great facility! Thank you I'm so grateful for their care. read more

I had a very frustrating experience here with my French bulldog Albert. Albert suddenly became sick last Tuesday evening with diarrhea and vomiting. By Wednesday he was much worse. He had continued diarrhea, was vomiting, drooling excessively with saliva bubbles, trying to pee constantly, and was so low energy he just wanted to lay there. Since other clinics were closed, I brought him to VEG around 8pm. The first doctor immediately focused on parvo because he only had puppy vaccines. The parvo test was negative. After that, another doctor spoke with me and I explained everything, including that he was vomiting, had diarrhea, was peeing frequently, and that I was concerned he may have been bitten or stung by something. I was then given an estimate for around $1,000 for bloodwork and an ultrasound to check for a blockage and pneumonia. I declined those tests because he was breathing fine, had no signs of a blockage, and I wanted supportive care first. I agreed to IV fluids, anti-nausea medication, take-home meds, and probiotics, which cost around $600. Throughout the visit, there was also a strong focus on his breed. Multiple times it was suggested that French bulldogs have a lot of health problems and that whatever was going on with him was likely related to that, even though his symptoms were sudden and acute. The next day he stopped vomiting but still had loose stool, was peeing constantly, had blood in his urine, would not eat, and could not hold his bladder. When I examined him myself, I found a puncture wound and black stinger on the shaft of his penis with swelling. No one at VEG had physically examined him the night before. I called and spoke with Dr. Hagen, who apologized and told me to bring him back. She said they would give Benadryl, check for a UTI, and that there would be no charge because proper care had not been provided the day before. We returned around 5pm and asked for Dr. Hagen. She never came out. We waited for hours while Albert dribbled urine on the floor because he could not hold it. Around 10pm another doctor finally examined him, dismissed the puncture wound as unrelated, and again pointed to his breed, suggesting French bulldogs often have spine problems causing urination issues, even though Albert was walking normally. She also brought up a blockage again despite me explaining repeatedly that he had not eaten anything unusual. I then requested a urinalysis. Instead of honoring what I was told on the phone, I was given a new estimate for around $1,500. I was then told only the exam fee would be waived, which directly contradicted what I had been told earlier. At that point we left. The next day I took Albert to another veterinarian nearby. I explained everything, they performed a urinalysis, confirmed he had a UTI caused by the sting, prescribed antibiotics, and the total visit including test and medication was $163. Within hours of the first dose, Albert was peeing normally and feeling better. It has been a week since his symptoms began and he is now back to his normal crazy self. What upset me most was not just the cost. It was feeling unheard. I repeatedly explained his symptoms and concerns, yet basic things like a physical exam and urinalysis were missed while expensive diagnostics were pushed first. The repeated focus on his breed instead of his actual symptoms made it feel like assumptions were being made instead of truly evaluating him. Emergency medicine is busy and I understand critical cases take priority. But listening to owners, doing a proper exam, and communicating honestly about costs should still be standard care. I cannot recommend this location based on my experience. read more

They were wonderful - We came in at midnight on a Friday, Dr Key & staff were friendly, calm & concerned & took us right away. They examined my little poodle, explained what was found, and gave treatment & instructions. It was steadily busy, people came in one after another, everyone was taken care of. We were there for an hour (which felt like forever), and left shortly after 1 am. read more

Listened to me, did not do more than I wanted at the time. Let my cat stay with me, didn't take her away to some hidden room. We didn't fix the problem but I got enough data to continue to try to solve it. read more

I was here 3 times within a month for 2 different guinea pigs. The last time I was here I came in at 1 am with a guinea pig who had a prolapsed uterus. I believe the gentleman helping us was named John. He was so kind, calm, compassionate and considerate as we made the difficult decision to euthanize our 6 year old guinea pig. John was patient and explained the process to us, walked us through each step and made sure we had time to process the situation. read more

Veterinary Emergency Group - Our guinea pigs was breathing strangely. We brought her in, and they put her in this cool oxygen chamber to help get her oxygen levels up. - Emergency Pet Hospital Near Me - Tucson, Arizona

Wow, this place is amazing. I needed an emergency vet on a Sunday morning. I found this wonderful place via a Google search. This is literally unlike any emergency room I've ever been to. It provides an open concept floor plan where you are seen in the lobby area. They do provide private rooms if necessary. The staff...where do I begin. Each person I have been in contact with, from my first phone call with Jenna, has been outstanding. These folks truly care about our kids and try to make them comfy and us too. They provide quality coffee drinks and flavored water too. They have snacks for parents and puzzle books to pass the time. Is it expensive? Well, duh! Any ER is. But I am thankful that we found them. We are currently waiting for Bailey to pass her rocks. Yes, it is a bad idea to eat rocks. read more

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This is a VERY professional well - run, exceptional clinic. Everybody is well trained. Everybody has a positive attitude. I spent three days there with my puppy , "Lyric", who had pneumonia. He was very very sick. On his deathbed. It was excruciatingly stressful for me. They saved his life at VEG. And they made it as less stressful as humanly possible. The open floor plan helps immensely. The fact that they don't take your pet away from you at any time unless you were to agree to it for something unusual, is so so so helpful. They understand that removing your pet from you adds to the stress for you and your pet. I could go on it on about how helpful everybody was at that clinic. But I'll just give them five stars and say that knowing they are here makes it easier to own a pet every single day. read more

The staff here is amazing, compassionate, professional and proficient. The faculty was nice and they were very accommodating to put my cat and me in a room where I was able to be with her the entire time. I would highly recommend them. read more

Unfortunately, my experience was disappointing due to prolonged wait times and feeling deprioritized after declining a full treatment plan. We presented for 48 hours of vomiting and diarrhea in a 14-year-old Lhasa Apso, with a known cause, and were primarily seeking Cerenia to control nausea so he could tolerate fluids. The initial triage was brief, and I noted several concerns with attention to detail .. his paperwork incorrectly listed him as a Shih Tzu. The physician interaction felt rushed, didn't let me finish my BRIEF explanation. A sedative was recommended due to an elevated heart rate, which I declined, as he was calm prior to assessment and his distress appeared related to urgent diarrhea (I took him outside twice after). After waiting 1.5 hours, another dog arrived and was given Cerenia promptly because they had their accident indoors. When I asked our assigned nurse about the medication, she delayed further with nonclinical tasks (lint rolled herself??? Re did her hair clip) and informed me that Cerenia could be administered, but we would still need to wait for a physician exam. Given how busy the clinic was, it was clear we would likely be there very late (1130pm already), so we elected to leave and follow up with another veterinarian the next day. This was my first visit to the Tucson location. My prior experience at the San Diego location was markedly different; staff was detail-oriented, professional, and provided real-time text updates, allowing for efficient after-hours care. Based on this visit, I would recommend waiting for a primary veterinarian to open in the morning if the situation is not a true emergency. read more

We are telling everyone we can to not fall into the VEG trap. We unfortunately did and almost lost our beautiful dog and on the operating table for treatment she did not need. If you are not aware, this company is owned by a private equity outfit and their model is to maximize revenue by treating your pet for things they do not need--just to rack up charges. Their model is also set up to use "traveling vets" who move on after a few days or weeks to the next gig in order to try and minimize legal consequences. We spent over $4000 in 24 hours. Unfortunately they have infiltrated legitimate vet offices across Tucson who will refer to them which is how we ended up there. Do whatever you can to avoid going anywhere near these people. There should be a zero or negative are rating option. read more

My 17 1/2 year-old Chiweenie had a heart attack at 12:30 am on 3/17/26. I called "VEG" and I took her in. They were so kind and gentle with her. I knew she was suffering they didn't push anything on me like other emergency clinics or make me feel bad because I knew it was time to let her go. I would like to thank them for being so kind and helpful and not making me feel bad for my decision. It was a hard decision but best for her. I highly recommend them! They have a nice " room" for end of life process. Thank you "VEG" for treating us like family . read more

I noticed my 7-year-old adult male German Shepherd was lethargic and drooling thick strings of saliva on a Friday night of a long weekend (of course!!!) and went looking for the highest-rated emergency clinic in this area. VEG was the highest-rated, but by no means the closest. Nonetheless, I called and was connected with a vet who advised seeing if he would eat. He wouldn't, so off we went. The facility is large, bright, clean and well organized. Everyone dealing with my dog and me was professional, helpful and kind. Because there are so many separate waiting areas, stressed animals do not have to contend with additional stresses from being too close to strange people and animals, a real kindness to the animal and very clever planning for the humans since their patients are therefore easier to deal with. The vet who directed the examination and made the diagnosis (Hard to say, nothing abnormal in the tests) also laid out the response that makes sense (normal blood work, nothing serious, seems to be getting better, go home but watch him carefully and call us if there are any negative changes) and dog and driver went home a couple of hours later. I am grateful to VEG because: 1. The charge for this outstanding care was modest compared to what other clinics and vets have charged ($685) 2. The clinic staff were wonderful to my dog and to me 3. There was no attempt to upsell tests, services or options (SO refreshing) 4. A set of options was laid out by the doctor with an honest discussion of the requirement for, advantages and disadvantages of and cost of each 5. Brief and helpful phone consultations were available before my dog became a patient 6. Since I am a physician, my questions were in-depth and the doctor willingly spent the time discussing each of them in a thorough, unhurried and thoughtful way. I am NOT grateful that my GPS directed me to a large (dark) free standing veterinary clinic building across the road so I was wandering around forlornly n the dark for a while. The VEG Emergency Center is located in the Safeway shopping center, not the parking lot across the street. That can be fixed by a line on the website. The facility and care do not need any improvement at all, at least based on my experience. By the way, he (the dog, not the Vet) is a bit better today and there is no drool. Thank you, VEG! read more

Update: Our cat has been back home for a couple days and is doing great!! Going back to his normal talkative self and I couldn't be more happier. I was so worried about him, but I appreciate VEG saving his life!! read more

My first experience with this ER. They're very welcoming and accommodating, attentive, knowledgeable, compassionate, supportive, and are invested in helping you and your pet. Thank you. read more

Excellent emergency pet hospital. From the moment I walked in the door til I walked out. Everyone I encountered was very attentive and compassionate - assistants to the Vet. No frills but worth very moment of the care. read more

I discovered them because I needed to see a vet on a Saturday afternoon. Open 24/7 walk in. Perfect They are extremely efficient. They will print the paperwork if you want it. I preferred paperless, including payment. And yet, they were wonderful with my dog and very supportive and patiently answered all my questions. I loved that they didn't disappear in a backroom with my dog. They explained everything they did. I went back two days later with a follow up question. Dr. Poon was available right away, and everybody was very kind and helpful. Best discovery for my dog and me! read more

Wonderful . It was a rough day yesterday. First I brought in my cat then got home and had to bring my dog in. the staff and Dr Betancourt were amazing. read more

Having previously visited VEG in Chandler, I was excited to discover that Tucson now has its own VEG location. Unfortunately, my experience in Tucson was completely different from the one in Chandler. My dog had recently undergone TTA surgery, and we suspected that one of her incisions might be infected. Since our orthopedic surgeon is based in Chandler, we took our dog to VEG to determine if the incision was indeed infected and to receive treatment before it could escalate while we awaited our follow-up appointment with our ortho surgeon. Upon our arrival, they placed Greywind on a dirty, used yoga mat for her to lie on while we waited for approximately two hours before a doctor approached us to discuss a treatment plan, and at least an additional two hours passed before the technician(s) followed the doctor's treatment orders. It was only after my mother got up to inquire about the delay that we received any updates regarding treatment. When they transported her from the lobby to the X-ray room, they did so on a filthy bed mat, fully aware that she had a sensitive double incision. When it was finally time to leave, Dr. Corral Alonso instructed her technicians to apply a splint to our dog until she could see her orthopedic surgeon. The technician was unsure how to wrap a splint and did not have the correct size for our dog, yet proceeded to put one on. The splint had to be adjusted two to three times, and even then it was not properly fitted. By the time we returned home, the splint was falling off and our dog was bleeding from her incision, which had not been an issue prior to our visit. We spent from approximately 10:30pm until around 5am at the facility. During that time, other patients who arrived after us were seen and treated while we waited without any communication. Since our visit, we have attempted to contact VEG three times to dispute the service, treatments, and charges and file a complaint, but management had not responded. When management finally contacted us via email, we scheduled a call with Dr. Chelsie Narito on Friday, 5/2/25, at 4pm, but she never called us and did not reach out to reschedule. When we called to follow up after 4pm, we were informed that she had taken the day off. I was astounded by the level of service and incompetence I encountered, especially given the excellent experience I had at the Chandler facility. This Tucson location truly tarnishes VEG's reputation. I would like to share my experience, as I sincerely hope that no one else and their pets have to endure such a level of incompetence that affects their cherished companions. read more

Amazing amazing group of doctors and nurses after getting the runaround all day with my poor dog we came to veg for emergency eye removal surgery. Even though they were busy and other critical patients kept coming in, they communicated the entire time they were so personable. They have private rooms with pullout beds and couches so if you need to lay down with your dog/ pet you can they have a latte machine and a soda machine they had snacks they even offered us frozen pizzas or hamburgers or corn dogs because we were there so late at night. They called me once the surgery had finished and had sent text updates throughout the day .They even refunded us some money instead of ripping us off. I also love the open floor plan you are in the same room with all the nurses doctors and animals there's no behind the scenes everything is done there right in front of you instead of wondering what's going on with your pet. I will go to the veg every single time. They truly showed compassion and care for animals and for the owners. read more

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This is my second time here and I can't thank the staff enough for taking care of my boy Tank. Not only did they take care of my dog tank but myself as well. The staffed gave me food because I was pregnant and hungry. They even went as far as to give me a mask with mint to help cause I was getting nauseous. They're by far the best er I've been too. Thank you guys so much! read more

This place treated our pug when her eye needed to be enucleated & as well as when our same pug got bit by a snake in the face! Our poor dog can't catch a break. But they are always so kind, professional and quick to get our animal in. my family and i appreciate them so very much. read more

They were amazing from my first phone call. Everything was so smooth. The staff was just amazing. Dr. Haagman was so calm and knew exactly what to do. She explained everything step by step. They all were so very kind and peaceful. I can't thank them enough. read more

Our dog had a sudden and critical medical emergency, and from the moment we walked through the doors at VEG Tucson, the team was incredible. They didn't hesitate for a second. As soon as we arrived, they met us right at the entrance, immediately bringing her in and working to save her life. Every member of the staff was compassionate and professional, but what stood out most was their empathy. The doctor clearly explained what was happening and kept us informed every step of the way, helping us make difficult decisions with understanding and care. They gave us closure by helping us understand what had happened. We were able to stay by our girl's side through every moment, something many emergency hospitals don't allow, and when it was time to shift from life-saving efforts to end-of-life comfort, they ensured she had dignity, peace, and love surrounding her. They answered all our questions with patience, gave us as much time as we needed, and provided a private, comfortable space to say goodbye. I truly cannot say enough about the compassion and care of this facility and its staff. This was a situation I never wanted to face, but I am so deeply grateful that VEG Tucson was there to help us through it. read more

Responding to the business, you won't respond publicy about how discriminatory your vets act with basic care and female owners that challenge that vet. (Seems there are several reviews with the same message. Weird we all mysteriously experienced the same thing). Happy to take people's money, and treat them like garbage while their senior pets get zero service. I pray no one has a similar situation and their pet dies as a result, as I am sure that has happened while YOUR VETS do nothing but wait for other people to make decisions. Shame you allow such gross behavior. read more

We cannot say enough good things about this place. We had an emergency with one of our pups. They saw us immediately, provided thorough and compassionate care both for our dog and us. They were very open and honest about the issues and provided us options. They were very clear with costs and things we should consider. Everyone worked together, they were friendly, and attentive to all the pets and the owners. They were very busy but had a way to give owners privacy while also being able to respond to questions and needs. It is an open space but they have private rooms and ways to manage the different emergency needs. The staff were very well trained, knowledgeable and competent. While we had to make the difficult choice of letting our pup move on, they were with us in the decision, the process, and the after care. Their honesty, compassion, and expertise put this as our top pet emergency center. Thank you VEG for all you do! read more

Our 14lb chiweenie was bitten by a rattlesnake and rather than be fit in - and a possible 4 hour wait - at our regular vet, we stopped in and were seen right away. Love the business model. Open floor plan, the ability to stay with your pet throughout the treatment process, the visibility to the staff and the overall camaraderie of seeing other families going through the same challenges. All of the doctors and nurses were compassionate, competent and communicative. Pricing was transparent and honest. They provided an estimate and subsequently refunded promptly the amount not needed. It's also great it's 24/7. Wonderful option for emergency care in OV. So grateful to have found them. read more

Today we took our fur baby Cooper in due to him no longer being able to move his hind legs. Cooper was our 10 year old, 89 pound mixed Rottweiler/Blue Healer. VEG was accommodating from the very first call (Ms. Maddie), letting us pick up a portable gurney to transport him to the hospital. Upon arrival, the staff assisted us in getting him in and checked us in right away. Ms. Jenna, nurses and Dr. Moe were very attentive, they explained everything as they were doing it. They communicated all testing, treatment and the reality of Cooper's condition. They were honest and up front with the cost and gave us time to discuss our options. In the end, we made the most heartbreaking decision and sent our sweet boy over the rainbow. Ms. Jenna and staff gave us all the time we needed in a private and comfortable room. They walked us through the euthanasia process, what to expect and we were able to be with him until the very end. They went above and beyond to even prepare him for us so that we could transport him to the pet cemetery. This was the most loving, compassionate and understanding facility I have ever been to. The entire staff was amazing and very supportive. Thank you VEG and staff for all of your loving support and kind words during our difficult time. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Tucson, Arizona

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It's hard to know where to start. Our cat, Snarf, was 16 1/2 years old and had some health problems, but nothing out of the ordinary. He had some kidney issues but normal for a 16 1/2 year old cat. We took him to our regular vet on 10/20 and had some tests done. On 10/21 they came back with extremely elevated glucose, and our vet suggested we start a treatment that we committed to and an appointment was made for the following Monday. Two days later on Wednesday is where the nightmare began. By Friday 10/24 he was demonstrably weaker, and our vet had no space in the schedule to see him (which proved to be a Godsend). We took him to VEG Oro Valley and immediately the supervising vet and staff members descended on him as a group and started triage and testing with equipment not available at a typical vets office, and results were coming in within minutes. Once the testing and imaging were progressing Dr. Bettencourt was assigned to our case. Snarf was very ill. He had Diabetic Ketoacidosis, and the prognosis was not good on any level. We asked Dr. Bettencourt for an honest assessment and the 2 options were either a long, involved, and painful treatment that had no guarantee of success or return with any quality of life, or to let him transition with compassion, dignity, grace and without any further suffering. We were in shock, but her words were spoken honestly and with authority, empathy, and compassion. The rest of the staff, especially Sabrina who led most of the triage and initial testing were fantastic. We were with Snarf the entire time from start to end we never once left his side. We were then given a private room to spend time with Snarf - given all the time we needed - and when we and he were ready, he transitioned without any pain. We will never forget Snarf, who was the glue of our family, and we'll never forget the care and attention he received at the end of his life by the staff at VEG and as led by Dr. Bettencourt - all an amazing group of individuals dedicated to helping us and our companions in what are some of their darkest hours. Thank you, VEG, and Godspeed, Snarf. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Tucson, Arizona

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4 days ago I woke up at 6:30 am to my 14 yr old cat being unable to walk, very confused and crying in pain. I threw on some clothes, put her in the cat carrier and drove straight to VEG. Everyone there was so compassionate and caring from the woman who helped carry in my Bella, to the lady who took my information and explained the procedure to the Dr. who helped put Bella out of the pain she was experiencing. I'm so grateful how quickly and efficiently Bella was taken care of. I don't remember anyone's name because I was so upset but I want to acknowledge all the people who were so kind during one of the most difficult decisions a pet owner has to make. I highly recommend this veterinary clinic for any emergency a pet owner may have. read more

Our dog was attacked by several coyotes and needed emergency surgery, which VEG performed. We have since experienced multiple issues that have resulted in our dog experiencing unnecessary pain and suffering and requiring another major surgery to fix their medical mistakes. Several of her staples were backwards and extremely painful to remove. They did not remove 2 sets of sutures, saying they were dissolvable at 2 different follow up visits until finally admitting that they were not the dissolvable kind and cutting her skin in an effort to remove them after 3 weeks. She had a bulge in her abdomen following the surgery and a month later she was in pain and vomiting, so we took her back to get her checked. It turns out that bulge was an intestinal hernia, which the vet said was likely due to an issue with the original sutures, and told us it would be 7-10k for another surgery to fix an issue that they caused. They pressured us into keeping her there, saying that they couldn't tell us how urgent the situation was. We ended up taking her to another vet for the surgery and they charged us 3k. They said they had to do a lot of clean up on the original surgery and that she shouldn't have even had staples instead of sutures. The cause of the hernia was likely a puncture wound that was missed entirely in the first procedure, and now we have to get lab work done to make sure she doesn't have a bacterial infection from the untreated puncture wound. We saw multiple vets at VEG who missed multiple issues with our dog and tried to charge us $10,000 to fix a problem that they themselves admitted was likely caused by their surgical intervention. This led to our dog experiencing a potentially life threatening complication and having to undergo 2 invasive surgeries in one month. Their incompetence almost cost our dog her life, and cost us thousands of dollars in vet bills. read more