I have used this veterinary hospital for at least 15 years and have always been very satisfied with…read morethe care my pets received until a recent experience. My dog requires prescription diet food, and I asked the office to approve the prescription through Chewy after Chewy informed me that the request had not been authorized. When I contacted the veterinary office, I was told they no longer approve prescriptions through Chewy and that I would need to purchase the food through their online store or come in person to pick up the prescription. I explained that this was not possible at the time because I was on my way to take my husband to the emergency room and my dog was running out of food. I asked if an exception could be made given the circumstances, but they declined. I found this response to be unnecessarily inflexible and lacking in compassion, especially considering my long history as a client and the urgent personal situation I was facing.

After years of spending thousands of dollars on a rescue kitty, I am stuck looking for a new vet…read more We had a bleeding kitty and they refused to see her without an appointment. When I asked if they could call with any cancelation the woman became confused. When I tried to explain the symptoms, the lady accused me of yelling. I could NOT get her to understand and she hung up on me over and over. I begged them to give my # to Dr Brown so I could get a referral and they refused. ITS NOT POSSIBLE FOR AN EMERGENCY RESPONSE TEAM TO MORE INSENSITIVE OR MORE UNPROFESSIONAL. SAVE YOURSELF THE YEARS OF $$$$ to be disrespected as your cat is bleeding all over the house. ST JOHNS VET YOU SHOULD ALL BE ASHAMED!!!!

Incredible vet care! Great vet team! We've been taking our dog here since he was a puppy (so five…read moreyears now) and they've taken such amazing care of him (even though he hates going to the vet and puts up a fight every time)!! The team is so patient and they handle our feisty little Pomeranian with such love and compassion-even though he barks and bites- they truly do not seem to mind and seem to love him anyway. It's nice to feel like my dog is not only ~being taken care of~, but he's being genuinely ~cared for~ by a team who even recognizes and greets him with a laugh and smile every visit! We've seen all four of the vets on the team throughout the years and can say they're all amazing! And most frequently see Dr. Vinge who is wonderful! Special shoutout to her vet tech, Grace, who is a lovely ray of sunshine, one of the sweetest people you'll ever meet and takes great care of our dog! The office is very good about communication- answering calls, replying to emails, keeping up with check-ins for after service care. Very good about appointments as well; rescheduling, squeezing us in, moving appointments around to accommodate schedule, etc. The office itself is very nice and has a homey feel, with a community chalk board, 'meet the staff' and compliment wall, and an office pet as well! Our dog has a lot of medical needs and it's really nice to know he's in the best of hands and receiving the best care here. Really appreciate all that Southeast Vet has done for him

Once again, right there for us in an emergency. Kindness and compassion by the boatload.read more

Dr. Franz and Jacob made my little girls visit so much better. Front staff were so sweet and went…read moreout of their way to make us feel welcomed and relaxed. 1000/10

My dog had an allergic reaction to vaccines. I told the vet of the previous reactions and how they…read morewere handled in the previous state we lived in. Showed the records of exactly what was done to prevent a reaction. Was told precautions that they were taking were enough and she would be fine. Within 10 minutes of leaving she began to vomit. I was told to bring her back. I did and they said she looked ok. I said I thought her tongue looked pale. They took her back to do an ultrasound which confirmed she was having an allergic reaction. Was told they would monitor her but were closing in an hour so I could stay until they closed. At closing was told if anything at all changed to take her to the emergency vet and we would be reimbursed. An hour after we got home her face started to swell. Took her to the emergency vet only to confirm again that she was having an allergic reaction and it could be serious but all they could do was monitor her because she couldn't have more meds for another hour. I took her home, gave her Benadryl at the appropriate time and just stayed up watching her all night. The next day no call from the vet (I was told they would call to check on her) I finally called before close of business to remind them of the reimbursement of my emergency vet bill. Normally I wouldn't have done that but at that point I was annoyed. I was told they would be filing it with the vaccine company. I was finally called two days later in the afternoon by the vet to say that she misunderstood and that I would not be getting reimbursed. I was floored. I couldn't say anything kind so I got off of the phone and sent an email to the practice manger explaining the details. I received an email back saying they would look into it. Hours later the vet called and said they had to "open a case" with the vaccine company and they agreed to reimburse. I shouldn't have had to go thru that. They should have stood by their word to pay for an emergency visit. No questions. It was likely not a large amount of money for a vet practice but it was not something I had to throw around and it was definitely the principle. Such a shame. I was hoping to find a good vet close by.

When my 80lb dog could not walk, I needed assistance getting him in the car. I was referred to…read moreHappy's vet by an animal taxi service that could not help me. It was the best call I ever made. They came out to my home, set up their equipment, got my dog up 5 stairs and did their exam. They were so good handling him (he hates everybody) and when done, they put him on my porch so that he was out of the weather. The tele-visit I had with the vet was phenomenal. She clearly cared and was very patient in explaining the situation and how we would go forward. I recommend this vet to any and every one!

Amazing team, calmed me down when I was terrified, really reassuring. They sent me home with the…read moreright medication and everything. I will recommend them to all my friends.

Great service. Super compassionate, informative, and patience with all of my questions. Impressive…read morecare and attention to your pet of what I witnessed with other patients as well. My dog needed emergency surgery and he was seen and attended right away. Would definitely recommend. Took great care of my Clyde and treated them like their own. Facility was clean, neat and organized.

What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!

I am so thankful we connected with Dr Carla Pilla. Our sweet dog, Chowder, was at the end of his…read morelife and we couldn't imagine bringing him to a vet for that service. He has always been anxious whenever going to the vets office. Instead, Dr Pilla came to our home to provide this service. She was so patient and compassionate. She clearly loves animals and took such good care of Chowder and us. I would recommend her to anyone that might need this service.

Dr. Carla Pilla-Daniels is an amazing, caring and highly intelligent veterinarian who will travel…read moreright to your home to care for your pets. She is very compassionate and lovely towards our animals and I'm sure she will be to yours as well. I highly recommend giving Dr. Carla Pilla-Daniels a call for all of your veterinary needs!

I can't say enough good things about my first encounter with Coastal Tails. My dog is terrified of…read moregoing to her regular veterinarian that she has been to for 16 years. She was so at ease being seen at home. The mobile vet clinic is exceptionally clean and comfortable. Both doctors were very warm and professional while treating my pooch! I will definitely be using them from now on!