They got me in last minute, were really great. They are a top notch clinic with a lot of…read moreexperience. Love how they care about their furry clients.

Absolutely phenomenal…read more I found a senior stray cat, Popcorn, last year with some health problems -- I couldn't find a vet to take her on but Pets First moved everything to help her. She was 13/14 when I got her and we only had a year together. We were pretty frequent guests, and every single person we interacted with on staff was kind, knowledgable, and was enamored by the animals they worked with. My budget was limited and they were respectful of costs--they even waived the cost of some x-rays when they were concerned about her hip and knew I didn't have the means to cover the full workup. When it was time to say goodbye to Popcorn last week, the entire team at Pets First was so empathetic and compassionate. Popcorn was treated with so much love, and they gave me that same care as they helped me through the experience of letting her go. Thank you to the entire team at Pets First for making my cat's last year a great one. When I adopt another fur baby, I will be back.

Super lovely people doing a great job in veterinary care. They've worked with three of my canines…read moreand we've had excellent experience throughout. People at front desk are always cheerful and helpful, too. I'll only go with vet care not owned by VCA or other huge conglomerates--this is Top priority for me, as I feel those folks are only interested in profits first and foremost.

They were very professional and courteous. A parking lot with reserved spaces, as close as you can…read moreget to the door, is adjacent to the building. I felt very comfortable bringing my pet here. In my visit, I had to wait a long time. But it was for very good cause as there was a very serious emergency. I appreciated the attention the vet gave to the customers and didn't mind at all. I hope that if our situation is ever that grave, wherever we might be, we'll receive the same compassionate care.

Our beloved family cat started having some dental issues that we soon discovered were caused by an…read moreaggressive form of cancer. Despite being an inconsistent patient over the years, WLVC re-established us quickly and delivered incredibly attentive, compassionate, research-driven care during her final weeks, with an on-staff insurance specialist handling all the claims paperwork for reimbursement. I am so grateful for the patience, kindness, and professionalism of everyone who dealt with me while I was repeatedly an emotional mess in their office. I could not recommend this practice more.

We brought our puppy here after she decided a dryer sheet, paper towels, and who-knows-what else…read morewere acceptable snacks. Puppies are truly something else. I was extremely anxious and worried that whatever she ingested could seriously harm her. From the moment we arrived, the team was more than supportive. They saw her immediately, reassured us, and after scans confirmed she'd be okay, walked us through everything calmly and clearly. The staff was warm, welcoming, and genuinely cared. They even fell in love with her, which helped ease my nerves. What truly set them apart was the post-visit care. During recovery, being able to email back and forth with the doctor including sending photos of anything questionable was a game changer. Responses were quick, thoughtful, and reassuring. We have a regular day-to-day vet, but this is now officially our puppy's ER/Urgent Care.

They took the best care of my cat Minnie. She actually enjoys being in the office and everyone is…read moreso sweet. Finding out she was diabetic was hard, but they put together an effective plan and I swear I have a different cat. Her quality of life, demeanor, and happiness has improved tenfold. Thanks guys! Also if you don't have pet insurance, I highly recommend getting that, BEFORE conditions and issues arise. It will save you.

They always help me when something's wrong with my dog. They get back to me ASAP…read more They're so personable and caring I would recommend everybody to go there all the veterinarians are wonderful

I've been bringing my pets here for years probably at least 10 at this point and have continued…read moremaking the 45-minute drive because I trusted them. I understand that prices have gone up everywhere over the past few years, but the increases here feel significant. I recently found a 2021 receipt showing the exam fee was $65 and it's now $88. Nail trims are now an additional $19, which used to be included at some point, and my recent visit for an exam and routine vaccines totaled $300. Unfortunately, it's just no longer affordable for us, so we'll be looking elsewhere.

I really like this vet, and have been going to it for about a year now. I had brought my new kitten…read moreat the beginning of the year for vaccines and whatnot. He is an extremely shy cat who curls up into himself out of fear. The vet and vet techs are always super gentle with him because of how fearful he is. I had him neutered at this location without issue, and the price was reasonable. I have also taken him in for anal gland expression and it was a quick tech visit, so only $32. They were able to get me in on a weekend. One thing I like in particular is that they have their own parking lot. It is small but most places around that location you have to find street parking. This clinic is also responsive via email, and has helped me order flea meds through Chewy. I will continue to bring my cat here and also consider having his teeth cleaned next year, because their prices are fair and their staff is friendly.

My cat recently had an Echo for a heart murmur . They were excellent and all my pets go to them . I…read morelove the Front Desk staff and the Drs ( my fav is Dr Alvarez) !!

We used to be big fans of Family Pet while they were still locally owned and operated, as well as…read morewhen Dr. Ken Goldrick was around, but once they sold to Thrive (a private equity owned company), everything went downhill. I no longer trusted them with my pet's care for a variety of reasons and we've since moved on. One of them being that some staff members don't seem to have much expertise or knowledge. When we brought in our cat when she had been ingesting some flakes of chipped paint in our old apartment, the tech insisted an x-ray, which seemed rather overboard (and very costly) to us. We were also told she needed tooth extractions, meanwhile we took her for said procedure at our new vet and she didn't end up needing this at all.

I wanted to get a second opinion as my dog Tobi was getting weaker and weaker after his first blood…read moretransfusion a month ago. I already consulted our general vet and they mentioned it was due to the medication he was on that was making him this way. I just felt like something wasn't right and wanted to see another doctor just in case. I searched around online for the closest one to see if they would schedule us in on the same day but alot of places were not taking in any new patients. I called right when they opened and I believe I spoke with Dr. Beauchamp and explained what was going on with my boy. I was very grateful that she was able to squeeze me in on the same day. Dr. Beauchamp and their team provided such respect and care to my boy. They took a look at him and told me that he did not look well and was needed to be admitted to the hospital right away. Everything was explained to me very thoroughly and answered all the questions I had. Unfortunately, there was alot of complications going on with him that day and he didn't make it. I am extremely thankful that Dr. Beauchamp followed up with me via phone call to see how he was and did not charge me for our first visit. If we were ever to get another pet, I will be 100% taking them here.

After 5 years of operational mishaps and expensive visits at GoodVets West Loop, I'm taking my…read morebusiness away from this DISAPPOINTING corporate-owned chain. I'd prefer not to use my energy on writing this review, but if it helps save others a huge headache or thousands of dollars, it's worth it. The final straw - Spending $256 on the vet's suggested blood work for my pup, which yielded alarming blood cells counts linked to hemolysis. With the doctor's advisement that the results were possibly incorrect, GoodVets required me to pay another $256 to come back in 4 days later if I wanted the blood work redone for accuracy. Note, this second test confirmed the initial blood work results were very incorrect, my pup was fine, and the falsely elevated blood count recorded by their first blood draw sample was actually due to a mishandling during their collection process. GoodVets' Hospital Operations team would not accept any fault and after several attempts to have the matter re reviewed, denied my request for any reimbursement on their mishandled laboratory work.

Otti was diagnosed with inflammation of the eyes, most likely irritated by ingrown eyelashes. Dr…read moreCzapor as usual gave him a thorough eye and vitals check. Prescribed eye drops with antibiotic and steroids. In just one day I see a big improvement in the redness of his eyes. CSR Claudia texted an early greeting to see how he was doing. Really appreciate that extra TLC. Thank God for Metropolitan Veterinary team. We will enjoy the holiday weekend much better now.

Constantly trying to upsell. Very corporate. The vet was unwilling to give her opinion unless she…read moregave my Dog $400 worth of tests. She spent a total of three minutes with my dog, Wrote a prescription because I insisted and charged me 200. For three minutes. Most of my time was with a very nice who vet tech Who is probably only making slightly more than minimum wage. There is a lot going on about how Private Equity is buying out vet practices and 'corporatizing' them and my experience at this vet really exemplified this. The whole point is to run up the bill with a lot of tests and then tell you they are offering 'superior' care.

I can't say enough great things about this Vet! Dr. LaFave and staff are incredible. I had to put…read moremy sweet boy of 14 years away and received so much understanding and support! It was very hard for me, I sent my family and we were all grateful for their kindness. And I received a card in the mail and all of the staff signed. It really touched my heart.

I was a client here for 5.5 yrs and had entrusted care for my pets there over this time. I called…read morelast week to have my cat seen and I was told there were no available appointments. So I informed staff I would have to take the cat elsewhere. I called back for a follow up with my cat this week but was told they would not see me because I had told them I was going elsewhere. I was then transferred to the Vet and during the conversation the call ended. I called back and she made some unexpected comments and I was told not to call back. I did not expect to be treated in this manner. I gave a one star because I couldn't give them a 0 star. For being a judgment-free environment I certainly felt very much judged unfairly!!

I had a poor experience here because I went in with my new rescue dog for a general checkup and…read morewhen I mentioned her itchy skin in areas they changed it to an illness visit which is more expensive. They then checked her anal glands which was an extra $130 without informing me prior. Then they recommended a shot for her itchy skin for $150 and cleansing wipes for $30 which I said no to. It was all done with little to no information given without me prying answers to questions out of them. As a new dog owner I'm not sure what to ask and not sure how to navigate caring for a dog and they not only didn't help they felt deceptive. The experience with booking and follow up is very good. Nice that you can book online, they text ample reminders, follow up to ask how the service was, and when I spoke to a manager about my poor experience he handled it very well. It was just the experience at the actual facility that was the problem. The tech that came in before the vet was awkward and quiet and had no answers to anything. The vet was arrogant and deceptive.

2 reasons for 1 star --…read more Last year, my dog has a cancerous lump on his side that needed to be removed. This place had us conduct multiple visits before surgery. All visits and the surgery cost me over $3k. My poor dog had a scar the size of a ruler for a lump that was the size of quarter. Seemed extreme and insanely expensive. Dealing with the front desk staff was a nightmare and I had to fight to get my dog into the surgeon within a reasonable amount of time. If I hadn't fought this they were perfectly fine seeing him for surgery a month later. And this was for a lump that grew into the size of quarter in less than 5 days. The whole experience was baffling. I decided to return to this place for my dog's annual exam and vaccines due to proximity. Just tried taking my dog in for the routine annual exam along with his shots and they were asking for $600 total. Luckily they showed me the costs before jumping in to conduct the work. Last year, we did the same round of shots and the exam here and it was $325. I'm now needing to find a more affordable option. This clinic shows up at #1 on Yelp for "low cost vet in Chicago". Very wrong. Seems like a business looking to make money rather than help people take care of their animals at an affordable rate. They did call me when we were running 5 minutes late just to make sure we were on our way and that they would be able to make a profit off of us today. What an eye roll. We won't be returning. Any suggestions for other low cost options would be welcomed.