I had a really disappointing experience at the American Eagle in the Brea Mall. From the moment I walked up and said good morning, the cashier's demeanor was cold and unwelcoming. She didn't respond, avoided eye contact, and immediately grabbed my items and opened her register without any attempt to be friendly or helpful. I was there regarding an online purchase, and when I tried to explain my situation, she continued asking questions but didn't actually try to help me resolve it. Her tone felt dismissive and condescending, which made the interaction uncomfortable. Since I didn't have the physical card with me, she said she couldn't help and had to call a manager. Thankfully, the manager was able to quickly figure out that I had used Apple Pay and clarified things. I appreciated the manager stepping in, but the initial interaction left a really negative impression. Customer service is such a big part of the in-store experience, and I hope this location can work on being more welcoming and respectful to customers. read more

I've been to this store a few times and today despite being the day after Christmas, and the store being packed to the brim with people, the line at check out moved surprisingly fast. I didn't interact with anyone other than at the register, which is fine by me, I prefer to be left alone while shopping. There were some pretty good sales and I was able to use a gift card i received in full. read more

Victoria's Secret & PINK - Less than $50 for all 3, good deals - Women's Clothing Near Me - Brea, California

Bras are sooooo much pricier here now. This store seemed a bit messier too. I think I'll stick to buying my VS/Pink bras and underwear online. read more

Or no stars! I was there on a Tuesday during the day, a nice employee, I believe her name was Pilialoha, was helping me pick a cute bra and panty set and she kept getting interrupted by her manager in the ear piece. She told the manager she was with a customer and her manager told her to leave me and to go fold panties in the PINK area. Pilialoha said I'm with a customer and then I will go, then she said sorry I have to go and I was like out loud "she is with a customer". The manager did not care. Pilialoha said I'm getting in trouble. I found the manager and told her I was being helped and she just smiled and kept walking away. That was so ridiculous and rude! I left the store and will not shop there. Do not shop at the Brea store, worse management! Oh I also tried to just exchange an item for a different size and the person behind the register said "my managers won't allow exchanges" Sad & upsetting that the managers treat their employees horribly and with no respect read more

Horrible customer service!! Employee that measured me was nice but the cashier and fitting room employee kept disregarding what I was asking, the fitting room employee even kept helping other people even though I had asked her multiple times for a size I ended up going to get it myself read more

Only thing when u ask for stock they will say "not in stock" esp if holidays so u have to just lucky n find what u r looking for. But i would say the younger employees r very nice n friendly n helpful. Ya this place get very busy so...;) read more

I went to the Victoria Secret store location at this Brea mall yesterday, purchased the 7 panties for $35 along with the lotion special. I used the $15 coupon off $50 along with a free panty coupon. The girl who rang our purchase did not include the free panty and the coupon in our purchase. After I paid, I asked her specifically if she included the free panty and she said "yes. I came home and checked the next morning and found out that it was not there. It would have been nice and professional of her to double check but she was rude and appeared in a rush to get to the next customer in line. What she did was just lied so that I can leave and she could ring up the next customer. She wasn't customer friendly. Perhaps she may need to go back to training on how to treat the public. I do not live close to the Brea mall so it is a big inconvenience to me to go back there. read more

Have to say wow the lines were long but every one was super friendly. These last-minute shoppers -me included lol. But the sales you cannot beat!! Love the selection of items for gifts. Learned I can use 3 coupons on one sales transaction!! Woo hoo, let the shopping begin. Excited to share they have some cozy pjs. Look at pics for review. Did I mention the sales staff are super friendly? I just can't help myself with all these great deals. Shop early, grab a bag and GO! read more

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Michelle is the greatest sales associate. Above and beyond service as she helped me pick out a new product. She was very nice and knowledgeable and treated me very well. Thank you Michelle! read more

Courtesy and customer service training is HIGHLY RECOMMENDED! My family and I went into the Brea shopping center and people were so rude! Didn't think the store had the same experience. Extremely RUDE cashiers. Their WiFi was not working and they had one sign on one door, which was not the door I went into. Their system was down so they were only accepting cash. The cashiers all three of them were being so rude and with a very disrespectful attitude. No courtesy whatsoever. I was highly annoyed. I asked for a certain wait get my change and the cashier responded to me like a child. No! Handed me the change and just brushed me off. They were so rude! I stopped by and spoke to some other older ladies that worked there and told them what terrible experience I had with the cashiers. These new generation of kids working have no type of courtesy nor respect. They really need to look into training them properly or checking their references prior to hiring them. Terrible, terrible customer service. read more

My one star is not based on my experience with the staff but with the working conditions of the store. It is the middle of summer in California and the AC in the back of the store is not working. My fiancé and I started to sweat just standing in line. My heart went out to the staff when I found out that the AC had been broken all summer and ownership/management had not gotten it fixed. Lodged a formal complaint with corporate and hope management starts taking this seriously. read more

Great location, prices, selection and products. What gives this rating a 5? Deja, the employee who helped me tonight. Welcoming, considerate, friendly, huge smile, caring, the list goes on. Deja, thank you for providing me with an exceptional customer service experience! read more

Nasty place . Service was bad . Shelves are dusty as hell . This place need a clean read more

Victoria's Secret & PINK - Victoria display table - Women's Clothing Near Me - Brea, California

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Customer service sucks the girls here don't help they just look at you and walk away rude

Went on a Monday morning, the last time I came here was more than 10 years ago and the experience today totally reminds me why I didn't want to step into this VS anymore. The assistant who helped me with my return had an attitude, she left the counter when I still have questions about my return. Then when I got locked out of the fitting room, the panel that calls the assistant didn't work. She has the attitude like people are dumb. The whole time no intent of friendliness or a smile for costumer. I actually like the stuff I tried on but if they don't want the business I am happy not to buy anything in the store. read more

Thank you Stephanie! You helped me and my girlfriend with kindness and patience. Looking for specific items and your patience and helpful nature made my day. The company is blessed to have you! read more

Victoria's Secret & PINK - Thanks Stephanie - Women's Clothing Near Me - Brea, California

So maybe they figure their name affords them the ability to forego customer acknowledgement and service? NAY NAY!!! Not A SINGLE SOUL acknowledged us or asked if we needed any help. We looked through the drawers ourselves trying to find the size we needed Needless to say, we walked out without buying anything! read more

So I luv going to Victoria Secret Pink more than Victoria Secret but today I had a bad experience I brought a tshirt bra and some other bra and it's leaving blisters to the point where it's bleeding and I have to wear a bandage underneath it so it doesn't hurt at first I exchanged it to a bigger size thinking it would solve the issue but unfortunately it hasn't then there's another bra I went to the store explaining my situation she said that she would not be able to do a return cuz I didn't have the physical copy of the receipt but I had a photo copy of the receipt and all she could do was do a exchange. I told her that I purchased it on my pink card so it shouldn't be a problem and y would I want another bra that is going to do the same thing. I just got frustrated and left read more

Was given a gift from here and was approached asking if I need help I told her yes I have a gift can I exchange it for just same thing different scent without receipt becuz it was a gift she tried pushing another item on me then said yes while I was talking to her she continuously ignored me while other associates were talking in her ear on the walkies they have I paused each time waiting for her to pay attention. She then kept trying to push another item on me I said no thanks and that I wasn't sure about my item so that's why I was asking and then she just walked away. At this point the cashier ringing was close enough to hear and see everything by the time I came up I said I was told I could exchange without receipt becuz it was a gift she told me I can without a receipt but it needs a managers approval then tried saying she can't and would have to exchange it at the lost price it's sold at which I said it was literally bought yesterday so if it was $20 something yesterday then how is it $6 now? Or even it being in their buy and save deals was lower than $6 so how does any of that equal up? The cashier kept seeming very confused as to what was coming out her mouth vs the return/exchange policy. Since policy says one thing but she's telling me other things while the first girl told me straight up yes I can do this exchange no problems. She then made me cut in the line when telling me to wait for a manager to come approve everything but someone was only talking in her ear. Then rudely said out of courtesy we can this one time at this point I'm like fine whatever becuz yall have attitudes and if you don't know something then simply just ask a manager for help rather than telling me lies and huffing and puffing that I'm causing you a problem now. At the end I told her thank you for being patient becuz I get it I work in retail too. She said have a good day with an annoyed face. She also was asking for ID saying it is required for the return but when I was about to over pay without the managers approval she never asked only to find out after words she didn't tell me she's flagging me as if I was scamming them!(clearly never shop with them which is why I was exchanged a gift!) Whoever's working right now This store really needs to work on everything! I even asked if the first girl I spoke to was a manager and she's like uhhhh I can ask a manager like seriously what the heck is wrong with them! I try to not leave bad reviews but when someone is soooo rude or just giving attitude for something that I'm not even being mean about then I have to say something! I'm sorry I didn't like my gifted item and wanted something I would like that was exactly the same just different scent. read more

Adrianna was amazing! She helped me find my size and took her time to find me exactly what I was looking for. I was doing an exchange and she made sure it was an even exchange. I've always felt kinda nervous going in there and she made me feel comfortable. Give her a shot out. read more

So I just left Victoria's Secret a bit distraught and disappointed because of one of their employees. I came in thinking it would be an easy return because I had all of the receipts for the clothes I didn't want anymore due to them not fitting. The first thing the employee said was, "Oh you should've brought the clear bags that come with each article of clothing..." and continued to sigh by saying that it was going to take her a long time to do this return. That she would have to individually highlight each SKU and verify each clothing. As if this was a very arduous task that was somehow beneath her and that it was my fault for presenting this problem to her. I've worked in customer service before for over 10+ years. Retail was one of my first jobs. Never have I ever given someone an issue or a hard time about returning something, even if it was a bunch of clothes. I was within the return date, had all my receipts, tags were still on the clothes, they were barely worn, etc. and I simply did not deserve to be treated as if I didn't do the following. To say that this is MY issue for not fulfilling the best transactional return experience for YOU says a lot about how you treat your customers. As a plus-sized woman, it is already hard enough to find clothing in my size IN STORES. Hence, why I choose to do my shopping online. Obviously not all of the clothes are going to fit. I kept some and returned a couple of others that I either didn't like or didn't fit my style. Why is coming into your store with all of my receipts and tags and clothes in good condition such a devastating task for you to do?? Please think about what your callousness in providing a lackluster customer service experience does to people. I suffer from social anxiety, so coming into the store already by myself is actually a horrifying thing to do. Making your customers feel shitty for simply wanting to return stuff is not okay. The lack of social etiquette is honestly not okay if you are working the register. Idk. I don't think I'll ever return to this location. Not even gonna bother saying her name or providing a description. Just know that if this is how y'all want to present yourselves as a brand, you have deeply failed. read more

My friend has never had a lot of cleavage, but was impressed at how much my figure transformed with the Miracle Bra. So, of course, I dragged her into Victoria Secret, even though she thought she was "too flat" for Victoria Secret to have her size and Victoria Secret no longer carries the Miracle Bra. Rehana did a fabulous job of measuring her for her correct bra size and suggesting the correct bra shapes to enhance her cleavage. Rehana was professional and accurate with her recommendations. My friend is super happy to finally buy a bra that fit her well and created cleavage for the first time (she's 50years-old)! She felt so fabulous that she bought 3 new bras. So, if you are unsure as to which bras are more flattering for your figure, ask for Rehana to help you out! read more

I love buying my wife a gift for no reason, she loves the products from VS . She loves sexy and comfortable bras, panties, lingerie, swim suits and cover ups. Being a 38 DD can be a little troublesome at times to buy in store. VS does not stock a lot of the larger bust size garments in store, but they are available on line , so I do go in and look around , make note and take pictures of what she may like and then go on line to look for a particular item. Today was swim suit day, what gal doesn't need a new VC sexy swimsuit? When I went in I was one guy alone, I wish they had personal shoppers to help us guys out. Nope, I would have to find the person in that section and hope that they were not busy with another customer. Men can be a little intimidated in VS by themselves. I found the swimsuits and there were some really awesome ones, super pretty and sexy, I checked out the two piece suits and found two I liked, I found the gal working in swimsuits and asked for a larger too and just as I thought, nope. Well ok then, they have some awesome one piece suits with some bling on then and I got two of those and headed to check out. Mary helped me with my check out and was very pleasant. My shopping trip had been a success! When I got home I surprised my wife , she loved the suits and then said " honey , the security tag had not been removed " , crap! Buzz kill, she did try it on and it looks amazing, I will go back and have it removed tomorrow. It was a five star experience but, the missing of the security tag knocked it down two stars for ruining the happy moment. I will still go back and still recommend, but make sure the security devices are removed. read more

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To the new Management that took over in the past 60 days. I don't think you thought this through for certain innocent people that don't have emails. I sent my mother a Victoria e-card from my Amex reward account through a screen shot because she doesn't have an email. My mother has no idea how to work her own phone let alone review any emails. The fact that I have to be there to redeem it sucks. I just hope the associates know that American Express has an E-Card. Therefore it's on the app. The email browser will take me to my app. ‍ After finding out that my mother couldn't purchase her items with the e-card I send her as a text. I was furious. Keep in mind I'm at home cooking. Upset to hear my mother was embarrassed. Couldn't the manager get her ID info? Or just scan the barcode? The policy's sucks! So Victoria Secret sucks! Why you ask? Because you get hacked. If you had better software. Then you wouldn't get fraud. E-cards are so you scan and go.. Not go to your Email then log on to get scan code through a third party. ‍ Now to the best part. The 5. It goes out to Crystal the manager. I was disappointed. My emotions were angry. All I needed was a name. Who embarrassed my mother? Comes to find out it wasn't even a manager. ‍ I wish Crystal was there to explain it better to my mother. We're just going to have to go old school and get her plastic gift cards. When Crystal answered she sounded friendly right away. She heard what I had to say and Crystal didn't interrupt me. She was professional and the five stars go to her. You don't get paid enough for it. Thank you for hearing me out. read more

Victoria's Secret & PINK - How long it took to get one name. - Women's Clothing Near Me - Brea, California

Fellow shoppers!!! Beware of the cashier woman named Kim, especially if you are paying with cash, because even though her job is CASHier, the use of cash from a customer puts her in an ugly disposition. From the start of the transaction up until the very end, I was met with nothing but a mean, nasty attitude from her, and when I very politely acknowledged that I didn't appreciate nor understand her rudeness towards me, she tried to turn the situation around and blame me! the customer! Direct quote from Kim, "Sorry- it was the cash". It was the most unbelievable, appalling customer service situation I have ever been in, and I left the store feeling very upset and disrespected. I love brea mall and I love Victoria Secret, but because of Kim I will never be shopping there again. I want to warn all the girls out there who are just trying to have a fun time shopping at the mall that the employee named Kim hates her job and will try and ruin your day with her attitude. To all who read this, thank you, although I normally don't leave reviews, I have never even left a review for an establishment that wasn't a restaurant. That's how badly I was treated by Kim. read more

I hadn't been to this store in a quite awhile and was amazed by all the great improvements. Not only has this location been remodeled and looks beautiful, they also have a wonderful selection of new items. The first area I walked into had some fun sportswear. They had cute yoga pants, sweatshirts, and duffle bags. Then I walked another room and heard music coming from a large television that took up the entire back wall. It gave the store a fun, upbeat vibe. Another part of the store had some nice clothes and pajamas. I noticed they had an entire section devoted to Dodgers and Angels-themed clothing. As an Orange County girl, I thought the shirts and hoodies with the large sequined red Angels "A" were really adorable. This store still has the wonderful selection of undergarments that they've always had. Bras and underwear in bright summer colors lined tables everywhere. Getting a bra-sizing is a necessary luxury for any woman because wearing the wrong size can make one look and feel really uncomfortable. The customer service was great here. When I found a couple of shirts I liked, a salesperson (named Jessica) helped me find all the correct sizes and was able to find me a dressing room right away. I used to have to wait in a long line to try on clothes, but today's visit was quick and easy. The entire staff seemed friendly and helpful here. Now that this store has a larger selection of beautiful clothes and accessories, I think I'll have to stop by here more often! read more

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It is amazing how bigger VS is getting over the years, more collections, more styles, more sizes. this store got very nice after remodeling, huge, bright, super organized, beauty, PINK, swim, everything you can find in one location. For me, the most improvement VS did was the sizes. their sizes used to be very limited, no 32 B-C, that's my size, it was impossible for me to find a fitted bra, but NOT anymore, they have extended sizes now, I am sure every woman can find a bra that fits her perfectly at VS. :) My obsession is sexy little things, I get so many of them, those are very playful, cause who wears those everyday? :P yes, those are for Fun times. :P Pink is cute too, I get shirts, skirts, tanks, dresses, slippers there. Too bad I can't get swim wear from VS, they are too big on me. even in size XS. :( It is so much fun to shop at stores, and its easy too, VS sale associates are always very friendly and helpful. They help you find your size and style. For men, if you want to find something sexy for your girlfriend /wife, just ask VS girls, they know how to make you special occasions even more special and sexier. :) It is also very good to shop online at victoriassecret.com, they have more selection, shoes, swim, beauty, clothes, and sale & specials. at VS, every woman can transform into a bombshell :P VS speaks SEXY! read more

Worst customer service out 3-4 woman that helped me. Been a loyal customer for over 15 years. Worst place to shop. Quality has gone down and customer service. read more

I just want to say Veronica was absolutely lovely. I was picking out a few things for my boyfriend's birthday and loved one of the pieces on the mannequin. They didn't have my size on the rack, but she was super happy to strip the mannequin for me. She stated, "We want to make sure it's not falling off of you." She was so happy to assist me the whole way through. It was simply endearing. Thank you Veronica. You helped make my boyfriend's night. ;-) read more

I went today to return a bra I bought online that didn't fit properly. Im an online shopper so the thought of walking into a mall to return something was giving me social anxiety. I was greeted warmly by the dressing room attendant and she was an absolute joy! She was a tall beautiful blonde who helped me so much. She suggested different options and sizes for me and so graciously offered to bring them to me. I was able to leave with a beautiful lacy bra that fit perfectly. Overall the experience went smoothly and I was able to return the online order easily. Victoria's Secret nailed the customer service on a rainy Sunday evening! Job well done! read more

My experience started last week when someone answered the phone and I inquired if they were open. The rude lady said, "just like what the message said we are not open." Passive aggressive much? Don't answer the phone then after the recorded message play. I came here today and asked if I could just make a quick return. The rude person in the front signaled me to follow her only to be handed with a paper with information how to ship back items. Very condescending, she could have just told me to ship back my items. Don't worry, two can play the passive aggressive game. I found the perfect box for shipping my items. read more

Victoria's Secret & PINK - Women's Clothing Near Me - Brea, California

I'm giving them a one star because I've recently encountered an unpleasant experience with one of your store located inside a mall at Brea, CA. One of the brassier I purchased was defective. It had a strap that was attached incorrectly in a way that it would twist when worn, and the store I purchased from acknowledged as much. Unfortunately I did not have a receipt with me and the store was having a sale on the item when I went to the store to return. Because I did not have a receipt the store refused to issue a refund in full, and instead issued a reduced refund. I understand that not having a receipt could be a problem, but if I were the store manager I would have given benefit of doubt and issued a full refund to maintain customer loyalty. It was only a few dollars of difference so the amount was negligible to the store, even for me. However the fact that the store decided not to honor full refund shows that the brand is out of touch with providing quality customer service. I'm not trying to claim the difference, and instead expressing my deep displeasure with the level of customer service that Victoria's Secret, with hopes that the brand will improve its quality of customer service after this message. read more

Victoria's Secret & PINK - Tried to return this defective bra I bought they refused because I lost my receipt - Women's Clothing Near Me - Brea, California

The quality isn't the greatest, as you seem to replace your unmentionables every 6 months to a year, but they have cute style, and push the sexy factor. In addition, they bombard you with deals and free stuff to lure you back in. That is Victoria's Secret! Sexy deals! This is a decent size store but didn't have the inventory like South Coast Plaza. I don't know how the staff manages to keep the shelves so orderly. I found discarded trash on the display, garments tossed all over the place, and sizes where they were not supposed to be in the bins. I don't like the new layout of paying in the back of the store. Seems to me its an easy way for shoplifters to take items, with the cashier literally hidden in the back. The staff was super friendly. They didn't have a particular item in my size so they ordered it for me, and shippped it to my house for free. In addition, they helped me look up my Victoria's card to pay. 3 1/2 stars but I'll round it to 4. read more

Victoria's Secret & PINK - My sweetie carrying my secret bag of unmentionables - Women's Clothing Near Me - Brea, California

Rude girl on the phone, made me decide to go elsewhere. After seeing so many negative reviews here on Yelp, it makes me wonder at corporate hasn't taken the time to address them and/or re-train the staff. Maybe the girls who work in the stores think they can fall back on their modeling careers. They must be part of the whole Entitled generation who think the job will always be there. read more

DONT PURCHASE FROM THIS LOCATION UNLESS YOU WANT TO BE TREATED LIKE S**T! Victoria's Secret has been getting worse and worse their quality their product and their customer service. This is the closest Victoria's Secret to my home I go here to make payments So often and every time I am there the line is long, there's four registers with only one clerk opened and it's like none of them care. This past Sunday I received the worst customer service I've ever had. I didn't get a 'hello' or 'how did you find everything' I got a moody face with what felt like her belief of authority, I asked if she was a manager and she said no. She for some reason was so stuck on telling me I need to Activate & use my new Angels card for purchases she says the system won't take my card anymore and just kept hassling me on the fact that I hadn't done this (like I don't have a LIFE) I finally got fed up of hearing her lecture me and in a way to defend myself said 'Ok but relax geez' She gave me a dirty look and in that moment things could've gone way wrong but I chose to take the high road & tell myself 'ok maybe she's had a rough life, day, etc.' I'm just so over trying to justify people's bad behavior and understand how this happens. LIKE HOW AND WHY DO YOU ALLOW YOUR EMPLOYEES TO TREAT YOUR PAYING CUSTOMERS LIKE THIS?! This NEEDS TO STOP!!! I've worked customer service before I was properly trained (thank god) so I don't know or understand why if you're not good with customers or do not want to work there WHY STAY? WHY GO OUT OF YOUR WAY TO BE RUDE AND MEAN?! VICTORIA SECRET IS A HUGE CORPORATION IVE BEEN A LOYAL CUSTOMER FOR MORE THAN 10 YEARS I DONT DESERVE THIS HORRIBLE TREATMENT. I NOW FEEL LIKE IM GOING TO GET HARASSED OR ANXIETY GOING HERE. P.S LADIES READ VS FACEBOOK REVIEWS; YOULL GET THE SAME BAD FEEDBACK ON MOST ALL VS STORES. WE NEED TO STOP SUPPORTING JERKS THAT DONT CARE ABOUT US & ONLY WANT OUR $$$$ BUY FROM RIHANNAS LINE (SAVAGE X FENTY) HER FABRICS & MATERIALS ARE SOOOOOOOOOOOOOOOO MUCH BETTER. read more

Victoria's Secret & PINK - RUDEST CASHIER / CLERK @VS BREA - Women's Clothing Near Me - Brea, California

I am completely disappointed with the awful customer service I received today from a young man working at the check out. He was extremely rude and instead of greeting me or asking who helped me on the floor, he looks at me with a look of utter annoyance and asks my form of payment. Then when I proceed to give him the coupons I received in the mail, he gives them back to me saying I can't use them. He doesn't explain why until I ask. Unsurprisingly, he seems annoyed with my question. I am completely disgusted with the attitude and quality of workers this brand has began to hire and it will definitely deter me from shopping here in the future. From what I can see in other reviews I'm not the only with a displeasing experience, so I suggest a major change in the staff of this store. read more

My experience was great in the fitting room. The ladies in there were super friendly and nice and made my experience for the first half pretty great. It all went to shit when I went to the register for check out. The gentleman there has the worst customer service ever. He rings up my bra and asks me "This bra is full price are you sure you want to buy it?" That has to be the rudest thing you can tell a customer and after that he asks me "Do you have our 20% off coupon?" I told him no and he just proceeds with the transaction like what was the purpose of asking me if I had a coupon? He also kept gossiping with the associates around him while I'm paying. At the end this guy made me feel like crap so here's to anyone else that feels the same after leaving this store. read more

I recently ordered a bra online. Within a week, I received my shipment and they gave me the wrong bra. It wasn't what I ordered. The color was right, but I didn't order no Bombshell one. I don't know how they confused Very Sexy with Bombshell (yeah the names for these things are quite interesting). So what happened was they put the correct order number sticker on the wrong bra package. The people that were doing the packaging were probably tired of slapping stickers on the packages or something. A little careless there but it's not the end of the world, I know this can be fixed. So I decided to come here and return my item for a refund. Hell I paid $62 and I'm not going to return it in the mail and wait until it gets there wait again to get my money back. By the way, as a little side note any time you order something online sometimes you will get a coupon like $10 off for next purchase. When I got to the store, we had to weave all around the store. I felt like I was in some corn field maze except with lingerie everywhere. Saw lots of people sifting through things and employees busily assisting customers. This location was really big. We finally found the register way in the back and there were only two people in front of us. Once I got to the front, I returned my item, they scanned my receipt and I was done within a minute. I was done faster than the models could finish the catwalk that was showing on the screen nearby. As I turned to leave, I saw a crazy line behind me. I guess I had good timing. Store selection seemed pretty good. Lots of bras and panties. Like most VS stores though, everything seems cluttered together. I also feel like they need to simmer down on the animal print lingerie but that's just me. They still sell fragrances that have been around since I was in middle school. Scents like Love Spell and Endless Love. Unlike Bath and Body Works, it seems like they don't ever seem to discontinue their fragrances. So within 2 business days, my refund was processed back into my account. Way faster than what the email confirmation said saying that it could take 14 days takes to process. Overall, was glad things went smoothly. Will probably come back here to purchase things if I feel like waggling through the bras in person or if I want to get fragrances. read more

Brittany the manager was nothing but helpful & so kind! I was all over the place looking for present for my friends and treating myself and she was so great with finding everything I needed, measuring me, and looking for ways that my gifts could be best presented. I wanted to give her a compliment to the manager, but was told she was the manager and I completely see how! Thankful for her helpfulness & excellent customer service! read more

What happened? This place's customer service has deteriorated to zelch. I first thought it was an isolated incident but the last 3 times this location just had the worst service ever!!! The lines were really long and the cashiers seems like they had no clue what they were doing because they were constantly asking simple questions to one of the other cashiers. The line moved very slowly. None of them knew how to smile the entire 20 min I was in line. They were inefficient unfriendly and look like they really didn't want to be there. I was also browsing some of the bra selection and for a good 10 minutes no one even came over to help me and I couldn't even find a customer service staff to ask a question. This happened on three separate visits in the last month. So I would have to say it is consistently terrible here! Do NOT shop here!! read more