They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

ruby is amazing! she and her staff are always friendly! her work is beautiful and prompt!!! I will…read morekeep bringing my clothes here!

Got my dress altered a few months back. Forgot to post a review and came back. Pricing was fair and…read moreshe worked with me on the date I needed it by. Dress fit like a glove. So many compliments on it. 10/10

DO NOT TRUST THIS PLACE WITH YOUR CLOTHES!! They put a bleach stain in my shirt which was NOT there…read moreat all when I dropped off my clothing. When I went to pick it up, the lady who provided me back my items showed me the shirt stating that it was already there prior to me dropping it off. I told her my clothes were inspected by the gentleman when I dropped my clothing off and there was no hole whatsoever. She tried to take my phone to take a picture which I told her was unacceptable and that I was late getting to the airport to catch a flight and she still proceeded to say that I was lying. I asked her to please just take the shirt off the ticket and I would have to deal with it later: my ticket was $26.50 and the shirt was $4.95 however she wanted to continue to try to argue with me after I made her aware that I was in a rush and needed to go. I had to take my card back, walk to the car which was in the drive thru to get cash and she proceeded to open my passenger door and attempted to climb in. It was really ridiculous and I will make sure to deal with everything properly once I return. I gave her $25 and told her to have a good day! This is crazy!! Great way to start my morning.

Went to have a jacket ironed due to laziness. Asked if I could get it back before 5:30 next day,…read moreshe advised that 5:30 is the earliest. I tried her the next day anyway by 3:30 and it was ready. Liked it was a drive up, never had to leave the car. Very close to home and convenient. Will try again.

Rude, ugly, & very unprofessional service…read more I dropped off 2 pairs of pants to be hemmed & 1 sheet that had a rip. The owner wasn't there so a guy named David said the owner would call me with prices prior to making any alterations. There are no prices listed anywhere. I called several times & got no return phone call. I finally went in today to see what the price would be to find out they had already altered everything without calling me. When I said that I was thinking around $25 the owner called me a cheater. I tried to explain that it was her responsibility to call me OR to have prices posted somewhere. That it wasn't up to me to now pay whatever just because David did not know the prices & she did not call me with a price. She wanted me to pay $36. I paid $26. She was very nasty & told me to never come back again because I was a cheater. In reality, I am a teacher & a very hard worker. But, she needs to either post prices in her store or have a better communication method with her customers.

If I could give this zero stars I would. In anticipation of having out of town guests after…read moreThanksgiving, I dropped two down comforters off Nov 14. They were promised on my receipt a week later November 24. Just went to pick them up, there is a sign in the window "closed Friday and Saturday ". So now I have guests coming and no comforters for their beds. Appalling. To their credit, they didn't charge me when I picked up the comforters .

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

They have a lost a few of our shirts. We escalated our concern through the management and ownership…read moreteam. They have successfully located all the items. Their effort has put our associate's mind at ease. And I appreciate their follow up effort.

I would strongly recommend avoiding this dry cleaner…read more They lost my suit jacket and admitted that the employee responsible was terminated. Unfortunately, despite numerous phone calls and repeated attempts to resolve the issue, I have been unable to get anyone to take ownership or provide any meaningful assistance. There appears to be a complete lack of management oversight and customer service. No one has followed up, no effort has been made to replace or compensate me for the lost item, and there has been no attempt whatsoever to make this situation right. Losing a customer's clothing is bad enough, but the complete disregard and lack of accountability afterward has been even more frustrating. Based on my experience, this business does not value its customers or stand behind its service. I would never use this dry cleaner again and would strongly encourage others to take their business elsewhere.

My girlfriend took this sweater there with three other items last year. When she went to pick them…read moreup, they returned only three items. When she asked about the other item, they admitted there was a problem. One of their newer employees used the "wrong chemical" and it ate holes in the sweater. If they simply admitted their mistake initially, I could forgive them. But just handing me my other items and hoping I wouldn't notice was not cool!

We are new to the area, and my husband has been using American Dry Cleaners for the past few…read moremonths. Their service has been excellent, and he especially loves their pickup service. Our items are always ready on time, and the quality has been consistent. What truly prompted me to leave this review was how they came to the rescue for my husband's surprise party. The suit he had ordered did not arrive in time, and the backup suit he had was previously stained by another dry cleaner. The stain had never been removed, so he asked American Dry Cleaners if they could try. Not only were they willing to take it on, but they were incredibly kind and kept him updated by calling to let him know they successfully removed the stain. That suit saved the night. Their customer service and care went above and beyond, and they truly came through when we needed them most. American Dry Cleaners has earned customers for life. The Bacons will absolutely continue to use them.