I've taken multiple kinds of clothes here for various alterations and have always been happy with…read morethe result

Took two pairs of suit pants to Viky's. One pair needed to be rehemmed because the hem had come…read moreundone, the other were brand new suit pants that never had been hemmed. I paid for the one to be rehemmed, and the other to be hemmed the exact length of the other pants. Upon getting my pants back the one pair was repaired just fine. The other pair were hemmed, but were close to 4 inches longer than the other pants they were supposed to match. When I took them back to Viky's for them to fix their mistake they denied ever working on them! Even with the receipt, they blatantly were refusing accountability. I was absolutely blown away by the complete disregard for customer service. I work in the service industry and this is an establishment that you completely should steer away from.

They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

Rude, ugly, & very unprofessional service…read more I dropped off 2 pairs of pants to be hemmed & 1 sheet that had a rip. The owner wasn't there so a guy named David said the owner would call me with prices prior to making any alterations. There are no prices listed anywhere. I called several times & got no return phone call. I finally went in today to see what the price would be to find out they had already altered everything without calling me. When I said that I was thinking around $25 the owner called me a cheater. I tried to explain that it was her responsibility to call me OR to have prices posted somewhere. That it wasn't up to me to now pay whatever just because David did not know the prices & she did not call me with a price. She wanted me to pay $36. I paid $26. She was very nasty & told me to never come back again because I was a cheater. In reality, I am a teacher & a very hard worker. But, she needs to either post prices in her store or have a better communication method with her customers.

If I could give this zero stars I would. In anticipation of having out of town guests after…read moreThanksgiving, I dropped two down comforters off Nov 14. They were promised on my receipt a week later November 24. Just went to pick them up, there is a sign in the window "closed Friday and Saturday ". So now I have guests coming and no comforters for their beds. Appalling. To their credit, they didn't charge me when I picked up the comforters .

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

ruby is amazing! she and her staff are always friendly! her work is beautiful and prompt!!! I will…read morekeep bringing my clothes here!

Got my dress altered a few months back. Forgot to post a review and came back. Pricing was fair and…read moreshe worked with me on the date I needed it by. Dress fit like a glove. So many compliments on it. 10/10

was very disappointed with the quality of service. I brought in a suit for dry cleaning expecting…read moreit to be returned looking clean, pressed, and ready to wear. Instead, when I picked it up, the suit was extremely wrinkled and looked like it had not been properly pressed or finished at all. The whole purpose of paying for dry cleaning is to have clothing returned in better condition than when it was dropped off. Unfortunately, that was not my experience. For the price charged and the expectations of professional garment care, I expected much better attention to detail. I would not recommend this dry cleaner based on my experience and will be taking my business elsewhere in the future.

Heidi is amazing and so talented! We love our hometown cleaners and alterations lady!read more

Great, and timely job on my curtains. Terrific job, pressed perfectly on my shirts. Polite,…read morecheerful, and very helpful.

This family owned operation is great. They take care of the customers and offer great turn around…read more Alterations are sent off I believe but come back pretty quickly and done right. I would put them on the pricier side of things as my Tampa dry cleaner threw in discounts here and there. Uniforms are always cleaned and pressed nicely and one time. That's all that really matters. Great job Signature.

For boot/shoe repair, check the pricing before you make the drive…read more While I got my boots repaired because I had already driven up from Clover, I found the price to be high. In hind site, I should have just gone to Belk at SouthPark Mall, where I've had my boots repaired dozens of times. They also didn't have a lot of options that I expected. While the toe of my sole needed replacing, they only offered the entire sole. Having just the toe replaced is something that I've had done several times at different cobblers in at least three states. On a positive note, my boots came back faster than expected. They set an expectation of four weeks and they were ready after about 11 days. What I feel like should have been $60.00-75.00 (heal and leather toe of sole) ended up costing over $109.00.

Is this a joke? I'll spare the long version of this but it's…read moreridiculous at this point.. TLDR: Brought a brand new tailored shirt in in April to press before wearing. Have Picked up or attempted to pick up 6 times since they broke the cuff button off during that first visit. Everytime the same red tag marks the spot where they need to replace and everything it is still there. The clerks apologize and make notes I the computer and we repeat every 4-5 days. At this point I just want my shirt back and Ill never visit this establishment again..