Contacted MJ about an inspection for a car I was to buy in Connecticut. I live in texas. MJ made…read moreprompt contact with me. They are true professionals. Discussed all my options. I recommend MJ for all your car needs . - martin

From the owner: Trusted Auto Repair & 24/7 Towing — Serving Hartford County…read more Looking for honest, professional auto repair? MJS Towing & Repair is a local, family-owned shop offering full-service repairs, diagnostics, and roadside help throughout Berlin, New Britain, and Hartford. From brake and suspension work to engine diagnostics and emergency towing, we keep your vehicle running right. ✅ Complete Auto Repair & Maintenance ✅ Brake, Suspension & Diagnostic Services ✅ 24/7 Towing & Roadside Assistance Fair prices. Fast service. Honest local mechanics you can count on.

Went to them for a a turbo install. I provided turbo and other miscellaneous hardware. They took a…read moreweek on putting a new turbo and rounded out a bolt going from downpipe to turbo. Also ordered a part with out my consent when i had the part inside the car. No communication with customers at all but real quick to charge someone for a F'd up job.

Brought my Audi here due to their expert training and good service. They are professional! They…read morediagnosed my car, called me right away, and then fixed my car to perfection. We actually drove here from Massachusetts because we really trust them. Also they give u a quote that is pretty accurate to what you are charged. This is a trusted Automotive Shop! Thank u!

Sold me a 2020 Hyundai Elantra told me the car had no accidents told me it was perfectly fine 2…read moremonths later transmission blew now I'm trading it in to another dealership and find out my car has been in 4 accidents never showed me a car fax report and took advantage of the fact that i was young and didn't know about buying a car

when I purchase the vehicle I was told that the oil was changed and the brakes were done on the…read morevehicle. I purchased the vehicle and I have not had it for more than 90 days and the front brakes are shot and grinding and my service light came on letting me know that I need to change the oil after putting approximately 500 mi on the vehicle! the biggest problem I have is that I've called and left voicemails and I've text and I am being ignored how extremely on professional and I'm kind of disgusted because I would have never expected this. the least I expected was a response back from someone! It has been 3 weeks and still no response. The red flag was when I was in the office making the purchase and a customer came and yelling and screaming about their vehicle being fixed!

This place is probably scamming people. Put a deposit down for a car and they did not even keep the…read morecar on hold for me although they promised to. Don't do business here you can find actually hood cars and plenty of other places in new britain. Gave us a hassle when asking for our money back too Horrible 0/10 recommend They tried to pick a car for me I believe its because they're trying to get rid of junkers especially to girls that don't know about cars

My wife bought a car here and has had nothing but problems even before.. taking the car home…read more No call backs, we're supposed to come pick up the car several times to do repairs and blew her off. Do NOT purchase your car from them.

This place used to be very good i bought my pickup from them the sales people are awesome although…read morethe service department on the other hand the woman that takes the service calls is very rude and does not know what she is doing and shouldn't be taking customer calls if there is a recall on a vehicle and it is a GMC should be repaired without cost and the diagnostic test should be free of cost but not this place because they did t sell it wanted nothing to do with it Very disappointed with this service department

Extremely Disappointing Experience with Service Advisor Amanda Smith at Gallagher GMC…read more I have been a loyal Gallagher GMC service customer for the past two years, bringing my truck in every 3-4 months for routine maintenance. However, after today's experience, I will be taking my business elsewhere--both for service and the purchase of my next vehicle when my lease ends in a few months. I initially had a pleasant experience with the service advisor who assisted me earlier in the day. However, when I arrived to pick up my truck, I was shocked to see my bill exceed $450 for a routine oil change and an engine light diagnosis. Upon questioning the charges, Amanda Smith informed me that a fuel injector service had been performed--an upsell item that I never requested, nor was I asked about when my advisor called me earlier. When I calmly pointed this out, Amanda's attitude immediately turned defensive and dismissive. Rather than acknowledging the issue or offering a solution, she repeatedly insisted that she "didn't handle my account" and that I would need to pay the full amount and call back tomorrow to dispute the charge. When I explained--again, very politely--that it wasn't fair to force me to pay for an unauthorized service and then take additional time to seek reimbursement, she responded by raising her voice, speaking slowly and condescendingly, and continuing to deflect responsibility. I then asked for a manager--only to be told that she was the manager. Even more concerning was her response when I pointed out that it wasn't fair to me as the innocent party, her response was that it was fair to her being "stuck in the middle" of this situation. I had to remind her that as a manager, she is not stuck in the middle because she has a responsibility as a leader to resolve customer issues. Instead of demonstrating professionalism or customer service skills, she claimed that it "wasn't fair to her" to be in this situation. I had to suggest maybe attempting to call my advisor on his cell to ask him if I was being truthful. She first responded - "if I call him and he doesn't answer then you'll still have to pay it." After multiple requests, she finally (and reluctantly) called my original service advisor, who immediately confirmed that he never discussed or authorized the additional service with me. Only then did Amanda agree to remove the charge--without so much as an apology for the poor experience, the incorrect charge, or her unacceptable attitude. Customer service is not complicated--simply be professional, courteous, and respectful. Unfortunately, Amanda failed on all counts. A manager should be capable of resolving issues fairly, taking ownership of mistakes, and treating customers with respect, yet she showed none of those qualities today. Her attitude and approach were not only unprofessional but also completely misaligned with the customer service values that Gallagher GMC claims to uphold. I truly hope this review reaches someone in leadership who can address this glaring gap in service quality and ensure that Amanda receives the necessary training in customer relations and leadership. It should start with the basic ability to acknowledge mistakes and say, "I'm sorry." Gallagher GMC has now lost my business--not because of a pricing issue (although she charged me well over $300 just to tell me why my check engine light was on), but because of how I was treated. I will gladly take my truck (and my future purchase) to another dealership where customers are valued and respected.

I will continue to have CREW service my 2000 VW Passat in the future based upon their reputation as…read morewell as going above and beyond their commitment to the customer. Easy to address a problem, friendly customer service, videos sent promptly addressing the steps of my repair thru out the process. Great inventory. Clean place, and a TAXI service to boot!!! what's there not to like?

Rarely do I leave positive (or any) comments (much less for a dealer), but the folks at Gengras VW…read moreprovided the best car-buying experience I've ever had. (As background, I've purchased a fair number of vehicles over more than three decades.) From the Internet Sales Person who answered my first call, to the Sales Manager who oversaw getting to the right price, to the Sales Person who handled us in the dealership, to the Finance Manager--yes, even the finance guy--everyone was fantastic. From start to finish, they helped us purchase a relatively hard-to-find GTI (last year for the manual transmissions) at a reasonable price in less than 24 hours. (On the night before pickup, they were working on paperwork with me as late as 9 pm!) The dealership portion was quick and painless, even pleasant. Gengras is just over an hour drive for me and I'm even considering servicing with them despite the distance. (Sorry, Prestige!) Totally happy with my new car and the experience; I will refer others and, if and when I'm looking for another VW, go there first.