Lars and the Trail Head team are awesome. They blessed me with an Sworks Levo 4 and I love the…read morebike!! Very knowledgeable, cool, and super friendly . . . no weird attitudes, just a shop for riders - by riders. So far as I can tell, this is one of the only shops in the entire Bay Area that specifically caters to trail riders. They also support the trails and do ride events for the community. Plus the demo program . . . top quality, all the way around!! Thank you THC!!!

I've bought most of my protective gear, clothing, shoes, bike accessories, and tools from this shop…read moreover the years. I've always had a great experience shopping here, and the owner has always been very nice, welcoming, and helpful. I've always considered this one of the best mountain bike shops in the Bay Area. Unfortunately, my experience yesterday, 09/13/26, was very disappointing. I was shopping with my 6-year-old son. He is on the autism spectrum and has ADHD, so he can be hyperactive and sometimes loud. As his parent, I understand his behavior and always do my best to manage him. However, the sales manager, Scot, repeatedly kept checking on my son and saying "excuse me" to me in a way that came across as rude, annoyed, and unnecessary. I also noticed him giving my son a hard glare. That really bothered me. He is a 6-year-old child, and I don't think a child should be made to feel unwelcome or uncomfortable simply because he is energetic or behaves differently. What makes this especially disappointing is that I've been a loyal customer for years and have spent a lot of my hard-earned money at this shop. I've always supported this business because I genuinely enjoyed shopping here and had such positive experiences in the past. I hope management takes this feedback seriously. Everyone deserves to be treated with patience and respect, including children with special needs. If my son is not welcome in this store, then I will gladly take my hard-earned money somewhere else. It's unfortunate that one experience has changed the way I feel about a shop I previously had such a high opinion of.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

They have taken deep care of my bikes every time I take them for service. They always provided…read moreexpert guidance and help to get the components that are needed or requested. Particularly with my Brompton, they have the knowledge to leave it in perfect fit! Thank you!

I had an issue with my rear gear derailleur, my wheel bearings had to be greased and the rear wheel…read morehad a dent. I went to the off ramp and got a really affordable quote. So I decided to let them fix it and since I have no car I asked if they could do it the same day. My bike was fixed within an hour. The quality of work is exciting. I truly recommend this business to every bicycle lover in the world!!! Keep up the great work!

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.

Went in looking for tires for my bike. They just happen to have exactly what I wanted. Was in the…read morearea for work pulled them up as being close to where I was so stopped in. Very friendly

They service only south bay and the peninsula areas. Might make an exception for you . The website…read morehowever won't let you put in a direct request. Works for folks that can't transport their bikes to the repair shop. Choose not to go with them cos the prices were a bit higher than the average sports basement and the turn around time was also longer.

I waited to write this review until I had some time to ride my bike after the tune-up. Overall, it…read moreseems improved, but there are still a couple of issues that stand out. The brakes continue to rub, and the shifting occasionally skips gears. It's possible that some of this is due to the bike being on the lower end of the price range, but I've spoken with others who own the same model and they've said these issues shouldn't persist after a proper tune-up. The bike is rideable, but I was hoping for a smoother result given the service performed.

The front fender of my electric bike was rubbing and I got to Walt's at opening last Saturday…read more The store was bright, clean and not busy yet. I was helped by a very knowledgeable guy named Andy. He put my bike up and had it sorted in 5 minutes. I then remembered I wanted a new side mirror. It was a bit tricky considering how my bike is set up, but in about 36 minutes my bike was ready ( I wandered over to Target and the farmers market) Overall a 10/10 experience.

The worst bike shop in the Bay Area! They are running a…read morescam on people!!! Don't go there! I went to fix my flat tire with them after 1 day without even driving the bike the tire was flat again I got back to the store to repair the mistakes that they did and they charged me again. There is this old guy that is running this scam I recommend not to involve with him he is useless and charge you for his own mistakes.

I only went there to ask a question about my electric bike. They are very knowledgeable about…read morebikes. Very polite. I was thinking of possibly buying an electric bike from in the future. They have a good selection.

ELV is hard to find due to their signage having a damaged cover, which I imagine is the 'ELV…read moreMotors', and it's just hanging off to the side. Luckily, Apple Maps was good or else I would have driven right past them. I parked at the rear where I saw a lot of large boxes of electric bikes on top and / or next to each other, out in the sun all day, I don't know. My son and I walked around to the front of the building. We entered and I started to look at their inventory but was not acknowledged. I've researched e-bikes, thankfully, so I knew what I was looking for. We approached the front counter and I said 'Hi, how are you?' to the Asian gentleman and he said 'Hi' back. I walked around their warehouse style showroom and was ignored the whole time. Most of the brands they carry were ones I saw on the internet: Engwe, Blix, and others. ELV also works on e-bikes too but you would need to walk to the back of the warehouse to find that out. I noticed some Velotrics that they had near their workshop. The Asian gentleman was near us and I asked to confirm if the white Velotric was a Fold 1 Plus and he confirmed. I saw a grey one and asked the same and he confirmed it also. The white Velotic looked great so I asked the Asian gentleman how much it was and he didn't know the price, I didn't see a price tag. He stated, 'Look on the internet it's the same price' in a slightly rude tone while looking at his phone seemingly bothered by our interaction. I was shocked at his tone and manner so I told him that I could look it up on my phone and he immediately put his phone away. The bike mechanic spoke up as he was eating, I didn't get his name, and he was helpful. We talked about e-bikes and I asked him about the Velotric. He stated that it wasn't ready to be tested but he could get it ready for me. I told him I couldn't because I was with my son. Truthfully, if the Asian gentleman wasn't so off putting and the Velotric was ready to go, I would have tested it then bought it. I think the Asian gentleman is the owner because I think the bike mechanic said it under his breath. I don't think I'm the first he's treated rudely and it seems like he's been there long enough to know not to have that kind of demeanor.

I got very interesting request to get new bike and put 2 carts on it…read more Nobody does that. They were YES people, love it. All done in store, they are very time efficient. They know their bikes, prices were reasonable.

Very satisfied with the pro tune up provided. The team is very helpful and knowledgeable. If you're…read morelooking for a dependable local bike shop, this place is it!

If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to…read moreconvert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team.

These guys are awesome! They've been taking care of our bikes since we purchased them over several…read moreyears ago and they run like new. I don't think I will ever have to go anywhere else to purchase a bike. This is the spot!

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Noelle and the team are always friendly and helpful. Have been getting goathead thorns on my…read moredaughter's bike and they were able to help repair it pretty fast with no issues. Great customer service, would recommend.