Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

I had an issue with my rear gear derailleur, my wheel bearings had to be greased and the rear wheel…read morehad a dent. I went to the off ramp and got a really affordable quote. So I decided to let them fix it and since I have no car I asked if they could do it the same day. My bike was fixed within an hour. The quality of work is exciting. I truly recommend this business to every bicycle lover in the world!!! Keep up the great work!

Jose is definitely a dishonest crook! We bought a $2000 bike with many assurances and promises of…read moretaking care of us. It did not happen. Things were dismissed and issues not addressed. Avoid this place if you can!

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.

Remote assistance was quick & effective. The technician was knowledgeable and cared about…read moreresponding appropriately to our request and concerns.

They service only south bay and the peninsula areas. Might make an exception for you . The website…read morehowever won't let you put in a direct request. Works for folks that can't transport their bikes to the repair shop. Choose not to go with them cos the prices were a bit higher than the average sports basement and the turn around time was also longer.

The front fender of my electric bike was rubbing and I got to Walt's at opening last Saturday…read more The store was bright, clean and not busy yet. I was helped by a very knowledgeable guy named Andy. He put my bike up and had it sorted in 5 minutes. I then remembered I wanted a new side mirror. It was a bit tricky considering how my bike is set up, but in about 36 minutes my bike was ready ( I wandered over to Target and the farmers market) Overall a 10/10 experience.

Excellent and friendly customer service. They have a large assortment of bikes, too! The shop is…read moreclean and well organized.

I only went there to ask a question about my electric bike. They are very knowledgeable about…read morebikes. Very polite. I was thinking of possibly buying an electric bike from in the future. They have a good selection.

I went in looking for information and pricing, and the service was great in that aspect. While I…read morewas there, I actually found a bike I really liked and was ready to test ride it with the intention of purchasing it that day. Unfortunately, I was told the bike's battery was dead. No one offered to charge it, schedule a time for me to come back, or follow up with another option. I even left my phone number, but it's been two days and I still haven't received a call. I've also tried calling the store myself and couldn't get an answer. The experience left me feeling like my business wasn't a priority. I can't help but wonder if I wasn't taken seriously as a buyer. It's disappointing because I genuinely can't stop thinking about that bike, but the lack of follow-up has made me hesitant to give them my business.

Very satisfied with the pro tune up provided. The team is very helpful and knowledgeable. If you're…read morelooking for a dependable local bike shop, this place is it!

I've had nothing but great experiences here. The staff are super friendly and their mechanics are…read moreincredible. Doug and Nick always do a great job when working on my bike. I had a seat post issue that was reoccurring (2020 canyon aeroad seatpost creak, a well documented design flaw) I watched every YouTube video to try to remedy it myself, but it never lasted longer than a couple days. I finally brought it in because I was super frustrated that I couldn't fix it. When I got the bike back, it was finally fixed permanently, I haven't had a single issue yet and it's been like 4000 miles. The staff is so friendly and they remember me, which makes me feel like a friend. I've been here a half dozen times and I'll continue doing so. Another thing I like is that they are a small family owned business, not some chain. It makes me feel good to support them. Five stars all around

If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to…read moreconvert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team.

The service here is awesome. I service all of my bikes here, even the non Trek brands. Fast service…read morewith reasonable prices.