I can't say enough good things about Sean, a technician with Vinyl-Lite Windows. He went above and beyond to help my client with an issue involving one of her windows and made the entire experience easy and stress-free. Not only did Sean take the time to address the window issue (window was installed around 2006-2008), but he also took my client's window screens with him to have them repaired so she wouldn't have to make the trip herself. That level of customer service and attention to detail is rare these days and was greatly appreciated. Sean was professional, knowledgeable, courteous, and genuinely cared about making sure my client was taken care of. His willingness to go the extra mile and make the process as convenient as possible did not go unnoticed. Thank you, Sean, for providing such exceptional service! read more

My experience on this place!!!! I went to this place around 1pm and trying to get a quote for some windows from one of my project, it was this guy to help to find the rights windows, we start talking with him (here we go) went he hear our accent he star talking louder and trying to speak Spanish or trying to say some words like making fun of the Spanish language, went he was showing us some window he was slammed the window and start raising his voice, finally he kit us from the show room and saying we cant pronounce "WINDOWS" what kind of business is this, I really don't recommend going to this place and plus if you have any accent speaking or you are foreign country. I don't think no body should be treated this way, feel sorry for the owner of this business for what type of employees have Here is a photo of the guy read more

Vinyl-Lite Window Factory - Windows Installation Near Me - Lorton, Virginia

Yesterday, 12/23/2023 I decided to clean my windows. Of course one slipped out of my hand and we couldn't get it back together. My son fixed it as much as he could so I wouldn't freeze at night. I tried to call, but of course due to the holiday it was closed. Then I remembered my salesperson, Matt Niederriter and googled his name. A phone number came up and I left a message. He called me back within 5 minutes. And this morning, 12/24/2023, Christmas Eve, he came to my house and fixed the window, wow what a service. So, I can only recommend this company, their customer service is amazing. Thank you Matt and Merry Christmas to you and your family. You are awesome. Christiane Ebert read more

We had 4 windows that needed replacement, 3 were transom or half circle windows, one was regular size. The representative came, looked at our windows, wrote some things down (assume sizes) and said he would give us a quote in a couple of days. We have heard nothing back from him or the company and it has been almost 6 weeks. When we read previous reviews about Vinyl Lite, another person wrote that there was no communication for a week after the sales rep came. We understand that there are extenuating circumstances that might come up, but no communication for 6 weeks is just bad business. We went with another company. Bad communication right off the bat should make any prospective customer leery. read more

I bought windows few months back the lady who helped me out last time was extremely nice but today we had a different person this guy was ruth and disrespectful definitely never comeback to this place read more

Vinyl-Lite Window Factory - Bad employee can make look a company looks very bad - Windows Installation Near Me - Lorton, Virginia

This may have been a well-run business at one time, but my advice now is to AVOID Vinyl-Lite at all cost. While all door and window suppliers have been impacted by COVID-related delays, the owner here literally adds insult to injury. The website and online brochure imply that windows and doors are made in their own facility, eliminating the middleman. That is patently untrue, at least in the case of entry doors and storm doors. And after Vinyl-Lite quotes a price, if the supplier announces a price increase, the business owner, Mike, is quick to pass the increase on to the customer, hoping it won't be noticed. Mike's brother passed away earlier this year leaving Mike way over his head in running the business. Mike finds individual homeowner customers to be an annoyance and responds with snarky, shouting (ALL CAPS) e-mails. While he may not mean to alienate his customers, he needs to take a day off from work and attend a crash course on customer relations. After paying thousands of dollars for doors and windows, I don't feel I'm being unreasonable in asking for delivery status - but apparently Mike does. His niece Anna is a breath of fresh air, but unfortunately Mike calls the shots here and you have to put up with his abusive tantrums and take-it-or-leave-it attitude if you want his products. As for me, I will never do business with Vinyl-Lite again. read more

My windows were installed with no issues. I never did get a response to any of my emails, sent over several weeks, the most recent 2 weeks ago. I sent one final message last week and the owner responded by yelling (in all caps) at me. Customers definitely are not always right, but my frustration was evident as I was ignored multiple times. I did not, however, once yell at anyone. I guess I shouldn't be, but I am shocked that an owner of a business would respond to a customer in such a way. I definitely will be going elsewhere when I replace the remaining windows in my house read more

After shopping around I chose Vinyl Lite to replace my sliding glass patio doors. It was a special order and was told it would take 8 weeks. Due to widespread supply and distribution issues during Covid, delivery was delayed by several weeks, not surprising under the circumstance. While initial follow up was lacking, subsequent communication greatly improved. Very pleased with installation and final product! read more

This company does great installation work and has great quality windows. We recently sold the house and the windows definitely helped. My issue was with my sales rep. My sales rep was extremely aggressive and he lost it when we wanted to hold off on the installation for a few months. Over the phone he screamed at me and accused me of "d**king him around." I left a message for a sales manager afterwards who called back immediately and his kindness was why my family stayed on board. read more

Overall, the appearance of the windows that replaced large picture windows do not slide nor glide to open easily -- so we don't open them. There is a cold air draft that comes in so we put newspaper in the crack. The manager seems to have no way of experiencing the draft nor any ways of testing a draft coming in in between 2 windows but wants $125.00 for coming out and doing no testing. I really believed he had a method of finding air leaks- they don't. read more

We've had a really really terrible experience. We ordered windows 18 weeks ago. They promised 6-8 weeks. We planned around them and put down thousands of dollars. They won't answer our calls or emails and we aren't even sure how to get our job done at this point. I'm not sure they are able to actually make the windows we ordered, but they won't tell us one way or another so it's hard to say. It certainly looks nice in the showroom, but I think it's just literally for show and they are not capable to actually deliver on the pretty things you will see there. read more

Think twice before you contract with this company for the replacement of windows. Here, word-for-word was my written complaint to the company: "There was a communication breakdown between the Hispanic work crew and myself. Their limited command of English had me wondering what they were trying to say to me. After the work was completed, the general clean-up was lacking in its finer detail. Miniscule pieces of aluminum, sizeable shards of glass, and small chunks of wood remain strewn throughout my front and back yards. Inside of the house, I'm still finding large metal screws and slivers of aluminum siding material all over the floors. I was giving a 'quickie course' by a crew member on how to open and close the windows. It would have been nice to have some written instructions and illustrations on how to do this. Had I known that the wooden window frames installed on the inside had not been finished (e.g. painted or stained), I would have said 'no thanks' to Vinyl Lite's services. Bare wood is sitting in window spaces containing splinters, rough edges, gouging, and an improper use of a nail gun has left sharp exposed pieces of nail visible. I will need to find a general contractor with sufficient carpentry and painting skills to finish the inside of the windows! The inadequate installation of the wood window frames points out that Vinyl-Lite management does not believe in the golden rule of the general contracting business -- quality control! Quality control defined simply means that the job is done so well, so perfect, that the crew cherishes their completed project as a piece of fine art. Further, attention to quality control ensures more business for the general contractor via call back and word-of-mouth recommendations." In all fairness to Vinyl-Lite, the company was given the opportunity to come to my home to correct these problems. read more

So far, this has been a disappointment. I ordered Windows so that they'd be installed before the cold of winter. Vinyl lite forgot to place the order. Two months later, it's getting cold, I already paid a deposit and still nothing. I did receive a promotional mail piece with a referral form, assumably to refer people, yet I still DON'T HAVE WINDOWS. I would've saved this review until I (hopefully) got new windows if I had not received a referral request after they lost my order and still haven't completed it. It's very poor business to ask for referrals before the work is done. So they want my review, here it is. read more

We chose Vinyl-Lite to replace two windows in our home and were happy with the product. The one area I would say could use improvement is in the area of communication. I'm not sure if it was because our job was a small one, they are short handed, or there's some other issue but it took quite a while to get phone calls and emails returned. Everything from job initiation to installation and again from installation to the follow up to re-do window caulking took longer than anticipated due to lagging communication. All in all, we'd use Vinyl-Lite again and have already recommended them to a neighbor who has also replaced a few windows with them. read more

We had our deck door replaced by Vinyl-Lite and were absolutely thrilled with the entire process. Anna was very responsive and knowledgeable. She guided us through the entire process, addressed any concerns we had, and kept us informed. Our installer, Park, was extremely professional. He clearly takes great pride in his work. He performed a very clean install and took his time to ensure everything was perfect for us. We could not be happier with our experience and would recommend this company to others. read more

We had 4 sliding doors replaced by Vinyl-lite. Outstanding products and great installers. Vinyl-lites prices were even cheaper than Pella, Jeld Wen. We almost went with Pella with Lowes, but their warranty was garbage. Vinyl-lite gives you a lifetime warranty, compared to some of the other big companies who give you a very limited warranty. The installers were great. I have no complaints about the purchase process, the sale rep who was very nice, no harassing phone calls. I look forward to getting my windows replaced by vinyl-lite in the future. You should definitely, call vinyl-lite if you are reading this review. read more

If you go there to buy a replacement parts call before you drive there! The guys not always there. I want there couple of times to buy some parts and only twice i was able to complete my raid there. Dont get me wrong, this place looks like they know what they doing with the big jobs.. but my experience with them wasn't that good.. i hop next time they make it work for me. read more

We purchased our doors and windows about 2 years ago. We couldn't be happier. Everyone we came in contact with, fron the salesman to the showroom personnel to the installers, were very professional and completely understood the business. Vinyl-Lite products are top qualit and its staff very professional. It was a pleasure doing business with Vinyl-Lite Don Celata Alexandria, VA read more

recently bought a house with vinyl lite windows windows were drafty and had condensation which clouds the windows do not recommend these poor quality windows read more

Terrible customer service. If I could give negative stars I would. Initially I was impressed when they came out fairly quickly after I called. The salesman gave me his information and told me he would have a quote for me the following week. I cut some slack because that was Thanksgiving week. But after 2 1/2 weeks of not hearing anything I sent him an email asking when he might have a quote ready for me. When I didn't get a response I called the next day. The girl who answered the phone put me on hold, then came back and said he was at a sales appointment but she could see that he was working on my quote and I would have it by the end of the day. That was three weeks ago and I've not heard a word. She clearly lied to me, or was told to lie to me. In the meantime I met with another company who actually worked up the quote on the spot. They had a contract over to me the next day, and also informed me that I would need an electrician to move one wire and that there would be some very minor painting to be done after the window was installed. The Vinyl-lite rep told me nothing of this, and I'm sure it's applicable across-the-board. Don't waste your time with them. They lie, they give incomplete information and they don't follow through. read more

Local family owned business I have been using for 25+ years. We had new siding, windows, gutters, downspouts and sliding glass door installed. fast quality work, best price and you know they will be around to service their product. Highly recommend ***** read more

We had all of our double hung windows and 2 patio doors replaced by Vinyl Lite. We found them on Yelp. We looked at several places in the area and we're not only impressed by their product, but also the fact that there was a friendly no pressure atmosphere at the company. We weren't rushed or pestered like other places, and were able to take our time shopping and comparing other companies. The prices were very fair and were in line or even a little cheaper than the other places. It took about 6 weeks between the order and the installation. The install went very smooth and their own installers were very good and fast. Everything looks great. Overall we are very happy and would recommend to someone else. Definitely go to their showroom if you are looking - it really helps to see the windows firsthand. read more

This place is amazing. The staff was very friendly, and they fixed my window in one day. The price was right on point and I couldn't have asked for better service. Thank you so much, I hope I never need you guys again, but if I do, I know where to go! read more

Very helpful after the sale , I broke a window the fixed it for me!

Definitely would never do business with them again. Garden window was a good design in principle but poorly fabricated -- most seriously, it was out of square. Interior shelf was wrong size; promised replacement never came. Expecting a single openable vent window on top but came with double vent windows on top but frustratingly only one openable. (What's the point of having a vent window that will not open?) Fabrication was appreciably delayed relative to promised date. Most serious of all, I was lied to repeatedly by their sales representative who is evidently a son of the owner/founder. This company is without integrity and has extremely poor product quality control. read more

Had windows installed a couple of years ago. So far so good. My only issue with Vinyl Lite is about the warranty transfer. I would request those terms, if you care about that, and use that information as part of your decision. read more

We recently had a BAD EXPERIENCE with VINYL-LITE WINDOWS honoring a contract they signed to perform work on our house. On March 13, 2018, we signed a contract with Vinyl-Lite to perform capping work in the amount of $1,380. A $276 deposit was made as required by the contract. On April 24, 2018, after more than a month of not hearing from anyone from Vinyl-Lite regarding the scheduling of the work, I emailed the sales agent to inquire as to the status of the job. He emailed me a response stating that he left me a voicemail message 3 weeks ago and that Vinyl-Lite was not going to honor the contract because the job was "...too far and too small." This was the first notice we received from Vinyl-Lite that they were not going to honor the contract. In addition, no one from Vinyl-Lite contacted us regarding the refund of our $276 deposit. (Vinyl-Lite finally refunded our deposit on April 25th after I requested a refund). I made numerous attempts to contact the sales agent by phone, text and email to discuss the situation but he never got back to me. There was no effort by Vinyl-Lite to offer any remedy to the situation. Also on April 24th, I talked to a Vinyl-Lite manager. He was very condescending, rude and disrespectful when I said Vinyl-Lite had a signed contract to perform the work at an agreed price and that they should honor their agreement. The manager tried to tell me that the terms and conditions of the contract provided Vinyl-Lite a right to cancel - while there are terms in the contract for a 3 day right-to-cancel by the purchaser, there are no such terms providing Vinyl-Lite a right to cancel. When I asked the manager where such terms could be found, he merely replied that he was not going to honor the contract because he would not make any money on the job On April 25th, we emailed a letter to the owner of Vinyl-Lite explaining what had happened. We asked him to reply to our concerns. To date, we have not heard anything from the owner of Vinyl-Lite Windows. Needless to say, this experience has soured our interest in doing any future business with Vinyl-Lite. They are MISSING OUT on THOUSANDS OF DOLLARS of future work with us. read more

The Vinyl-Lite "lifetime" "transferable" warranty is only good to transfer to the second home owner with a 5% fee of the original purchase cost. This is not mentioned in any sales material. I have a six-year-old sliding glass door, it's falling apart, and Vinyl-Lite wanted $575 for the warranty to be transferred or a flat $175 charge just to examine the door prior to repairs. Vinyl-Lite's business strategy lacks transparency...and the plastic windows are junk. read more

This is my first review ever but we are really upset with Vinyl-Lite. We were in the planning stage of building a new house and this past July we went to Vinyl-Lite to look at their windows and to discuss our building plans. I wanted sky lights but the sales person directed us to a solarium they have on display instead. We really liked the solarium and decided to go with this solarium instead of skylights. During the building permit process, the County requested specifications on the solarium. In addition to making phone calls to Vinyl-Lite to get these specifications, my husband also went to their location. My husband was so frustrated with their lack of response. It took a month for someone at Vinyl-Lite to finally get back to us - only to inform us that their supplier no longer carried this solarium. How long does it take to make one phone call to your supplier?? They held up our building permit for a month! So now we have to look for another manufacturer of solariums (the solarium has been drawn up in our floor plans) delaying our building permit even longer. We were going to order all our windows from Vinyl-Lite but are now reconsidering. Obviously they are way too busy (can't even make phone calls) to be bothered with an approx. $20K window order (w/o the solarium). read more

Vinyl-Lite is amazing! I am a Realtor and they have saved my clients thousands of dollars several times. I am able to bring them a window and get it repaired the same day for a great price! I have dealt personally with Matthew Bouchery and Josh Shields and both are very trustworthy and honest. I recommend Vinyl-Lite any time I get. It is so nice to have a local company I can rely on! read more

Great service. Very competitive pricing and installation team couldn't have been better. After sale service excellent also. Highly recommended. read more

Great price and good product. We had basement windows installed and are very pleased with the look and installation.

Vinyl replaced all of our regular windows, sliding glass doors, and two windows in the foyer. I have been very pleased with all of the work they did and found them responsive to my questions and request for small touch ups to the caulking. The installers did an excellent job and cleaned everything up. I was taken by surprise by a slight design change to my two foyer windows with brass came inserts. The owner of the company explained that this required due to the nature of the brass came. The windows look terrific and I was satisfied once the change was explained to me. I would highly recommend this company. read more

I needed windows for my house so I scheduled an appointment online at their website for .3/30/2015 at 11 AM. In the morning around 9.30AM I received a call from them to reschedule it because their computer has a glitch. So we reschedule it for 03/31/2015 11AM. I was waiting for the consultant to show but nobody came or called finally around 11.30AM I called them and found out they don't have a consultant to come. After talking to three different people for rescheduling I was told we will give you a call within an hourto confirm and it is now 6 hours nobody called. Every onr else like window world, window nation, home depot and Lowes showed up on. So if you are looking to replace your windows don't waste your time with them. read more

Vinyl-Lite reminds you of what customer service is all about. They are a local company interested in serving our community. They are helpful and reliable every step of the way from scheduling convenient estimates, payment options, to installation. We had all our windows replaced and they worked with us in scheduling installation to maximize the energy tax credit benefits. Their workers were diligent and stayed to make sure the job was done properly. After installation we never had any problems with the windows and immediately noticed heat retention in the house. These new windows added value to the house when sold and we plan to use Vinyl-Lite in the future when we replace windows in our new home. read more

This so called window factory is the worst choice I made. I feel bad for their installers because they have to install the cheap, crappy vinyl which is brittle and easy to crack. I also had issues with Wayne who is one of the sons of the owner. I had issues and I needed ten windows reinstalled because of horrible installation the first time and he told me that's not going to happen. He basically acted as if he got his money so he didn't care. I'll never use them again and I recommend that you dot as well. read more