Caution Advised: Disappointing Experience with ICA Cabinets / L2 Supply Corp - Significant Product…read more& Service Issues
I am sharing my experience with ICA Cabinets (also operating as L2 Supply Corp) regarding a kitchen cabinet and quartz countertop project totaling nearly $10,000. The outcome was unsatisfactory due to concerns regarding product quality, communication, and unresolved service issues. All dealings, including payments, paperwork, appointments, stone supplier selection, and material procurement, were handled exclusively through an ICA representative named Leon. The primary concern arose with the "Cemento Gray" kitchen countertop. This countertop exhibits an inconsistent finish, with noticeable variations between shiny and matte areas. Additionally, a persistent sticky residue remains on the surface that has not been removed despite using quartz-approved cleaners. When I inquired about the quartz brand to pursue a warranty claim, ICA informed me they could not identify the manufacturer and stated they suspected it was a generic import without a discernible warranty. ICA sourced the stone from a supplier in Melrose Park. Upon contacting this supplier, I was informed that the inconsistent finish was attributed to errors made by ICA's subcontracted fabricators/installers. However, as all dealings and payments were made directly to ICA, the supplier declined further involvement and advised me to resolve the matter with ICA. ICA refused to accept responsibility or contact their supplier to address the issue. The selection of this stone supplier was made solely by ICA. I repeatedly requested that ICA send their installers back to address the visible flaws on the countertop. I was informed that the installers had already been paid by ICA and would not return. My multiple requests for the installers' contact details eventually yielded only a name, but I could not find a listed phone number or email. Furthermore, ICA failed to document the subcontractors' information on my condo building's official paperwork, despite specific instructions on the forms they completed and signed (photo attached). During the countertop installation, the installers arrived without a professional vacuum for on-site cutting. Both the installers and an ICA representative asked if I could provide one. After an unsuccessful attempt to acquire one from building staff, an ICA representative drove me to Target, where I purchased a small Dirt Devil vacuum at my own expense. I expressed concerns about its adequacy, but was assured it would suffice. It proved ineffective, resulting in dust and debris spreading throughout my newly renovated apartment, including over the new countertops.
Following the installation, I discovered that the kitchen sink (purchased through ICA) was damaged, and the countertop had numerous scratches. A week later, a white bathroom countertop (also from ICA) was installed. Upon completion, a large yellow stain was discovered on this countertop. The installers unsuccessfully attempted to remove it and confirmed it would require replacement. ICA did eventually replace the stained bathroom countertop and the damaged kitchen sink. They also buffed out the kitchen countertop scratches using strong solvents. These scratches were identified shortly after installation (marked with blue tape in provided images) and attributed to the ICA subcontracted installers. Regarding the kitchen cabinets, initial appearance was acceptable. However, upon closer inspection, numerous cracks were identified (photos attached). ICA initially stated they would send someone to address these cracks, but subsequently reversed this decision and informed me they would not follow through. My requests to speak with a supervisor or the company owner were repeatedly denied.
This situation has resulted in undue stress, wasted time, and unforeseen expenses.
I am sharing my detailed experience to assist others in making informed decisions when considering ICA Cabinets / L2 Supply Corp for their home improvement projects.
