4.4 stars here. Owner is a really nice man, actually the entire team here is very friendly. They do very good work on your items, expertly laundered a Tom Ford jacket for me as well as a cashmere sweater. Value is there for sure, but the final ingredient in their recipe for success is the efficiency they operate with to ensure your garments are done in a timely manner. Will be back and will for sure recommend. read more

I am a loyal customer at VIP Cleaners for dry cleaning and alterations. They always do a great job and customer service is consistently topnotch. I recently had a Mother of the Bride gown altered for a wedding a week away because of fluctuating weight. In the end, the gown was beautifully fixed and pressed. Gloria is always a ray of sunshine and I honestly think people come back to VIP Cleaners because of her. I will continue to patronize this local business. :) read more

After our micro-wedding in our backyard, the train of my wedding dress was really dirty. I let it sit in my closet for a few months, so that just made me even more worried thinking that it'd be even harder to get it cleaned. I planned to wear it again for our religious wedding later in the year. I was referred here by a local bridal boutique as they take their dresses here too, so I felt I was in good hands. I was very protective of my dress as well. They did a phenomenal job cleaning my dress. It looked brand new! I was super impressed at how they got the train so clean, and I recommended VIP to everybody who was looking for a wedding dress cleaning. After our religious wedding, I knew I would be bringing my dress to them again for a cleaning. Unfortunately, I made the mistake of mentioning to them that I was planning to sell it after it was cleaned. I was disappointed that quality of the cleaning was not the same as the first time. I pointed out to the guy where there were still some stains on the train. There was a lot of blue lint pieces on the lace of my dress. I don't even have blue anywhere on my dress so not sure where that came from. It looked like maybe a blue sweater rubbed off on my dress. I picked off some blue pieces to show him and said, I'm going to have to pick all of this off the rest of the dress. The train wasn't as clean and the edges looked frilly. I asked how that happened? he said they had to take a brush and scrub, thus the edges frilled. Whoever cleaned it went to town on my dress w/that brush. The 1st time I got it cleaned, those same edges were also dirty but looked perfect and pristine. Not sure why this couldn't be replicated on same dress. Was it a different worker who worked on my dress this time? Also, the tulle on my dress was pinched and had creases everywhere. It was in various spots of the dress and pointed it out to the guy. I asked how that happened and he said that's just part of the cleaning. Well, it wasn't like that the first time! it's the SAME DRESS. and that part wasn't even dirty. I paid half when I dropped it off and would pay the rest at pick-up. I asked him if he could adjust the balance I owed because of these issues. He said he could only take off $10. I was not happy. He said they could re-clean it for me. But I don't trust them with my wedding dress anymore. The quality of the cleaning really disappointed me this time. It's a shame because now I'm going to have to lower the selling price on my dress for these issues, and will not recommend them. If you're planning to re-sell your wedding dress, just keep that to yourself. read more

The price was really reasonable for the quality of the work done! I would definitely recommend this cleaner!

Great service. Needed a suit jacket cleaned within the day. They did a very nice job & also noted an area that needed mending & what my options were. read more

Gloria is the best and the main reason I continue to come back here even though I don't live close by anymore. I've never had any problems and have been coming here for more than 10 years. If you want a cleaners you can trust with expensive items, look no further. read more

I've been using VIP cleaners for the past 3 months now and am beginning to schedule them monthly! The staff that comes is always incredibly thorough and they take their time. They also will rearrange some things in your house (little things like blankets and pillows) and I always think "wow, it looks so much better the way they do it!" They have been a good find! read more

I moved to Pleasanton just last year and I'm so glad I found this gem. This is now my go to cleaners - Thanks to Gloria who always goes an extra mile whenever I need something rushed.Also, she always so friendly and always takes care of me and my items whenever I visit. read more

AMAZING. We were in a pinch when our washer broke unexpectedly. The owner was extremely helpful and their wash and fold service took less than 24 hours (though I imagine that will always depend on the current customer volume). read more

I wanted to profusely thank Gloria for her amazing customer service. I'm in the process of moving & I waited till the last minute to dig in my new closet for my cousin's wedding. My dress needed to be cleaned. Gloria had my dress ready quickly! Now, this is great customer service. Thank you! read more

I travel to location for work and am usually in one place for months. I need to use a laundry service everywhere I go. Often my laundry feels pretty beat up, but NOT at VIP Cleaners in Pleasanton. Gloria is an angel and your clothes will feel heavenly! Good bye California...I'll miss you, and Thank you, Gloria! read more

Very friendly, but took my bridesmaid dress to them and they did an awful job. The alterations aren't done by the person measuring me, and safety pins were haphazardly used to mark where the dress was to be taken in. I should have taken a picture with the pins in, because the finished product was not altered to the my initial request. Not only was the altered dress uncomfortably up in my armpit, it was also uneven. They took another day to "fix it", and were nice to rush the adjustments, but it became more uneven as one side didn't change and the other came out barely 1/4". Very disappointed in the alterations. Also disappointed I was charged full price after telling them it wasn't right. read more

I have been going to this cleaners for over five years now. It's one of the few cleaners that do not use harsh products. They' do a great job on my husbands shirts and anything else I need done, dry cleaned or hemmed.They remain open during Covid-19. read more

Great dry cleaners. Been going here 30 years and have never been treated so professionally and friendly at the same time.

Thanks Yelp for this great find, I am always happy to support a local business. My experience here was easy and perfect! Walked in with two items that were super sparkly and full of sequins. The woman there was really sweet and said she would do her best to preserve my items and to come pick up in two days. This process was maybe 2 mins! When I came back two days later (I mistakenly came in the morning when the receipt said to come in after 5:30pm), my items were ready to go and in perfect condition! Unlike other places, I found that my clothes here smelled really clean and fresh here as if they were fresh laundry (as opposed to that normal dry cleaning smell). The pickup process was also another 2 mins, so I've probably spent less than 5 mins here and left really happy with their work and service. Nice staff, great service, quick turnaround time and fair prices. I'll definitely be back. read more

Back in my public accounting days, I had some clients in the CoCo County area. I used to carry my precious wardrobe to Pleasanton for dry cleaning, rather than doing so back in downtown SF where I had lived. Why? 1. VIP Cleaners don't screw up your clothes. If you live in downtown SF you know what I mean. Many (Chinese) places send off their clothes to a "dry cleaning factory" in South SF each evening, and you get your clothes back in a couple of days with burnt holes in slacks, bleached shirts, or sometimes the plastic collar stay would be melted into my shirt. This would happen with regular enough occurrence that my 50 cent saving per shirt would be flown out the door. And god forbid you could afford buying more decent shirts on public accounting salary. If you have precious wardrobe, don't take it to any place-- take it to a place you trust. 2. VIP Cleaners open early and close late. If you have ever dealt with sitting outside the dry cleaners at 730am, waiting for them to open so that you could pickup/drop off clothes, then you know what a difference it makes between 7am and 730am, and 630pm and 7pm. 3. People are plain nice. I don't know the owner lady's name, but she's always there and there's nothing more reliable than seeing the owner in presence day after day, week after week. One time I was missing a button on a dress shirt and they put the button back on for me, and didn't even mention having done so! Awwwww so nice to be a regular here. I've tried over 10 different dry cleaning places (multiple times at each location) and it's profoundly aggravating to think about how many places have burnt holes through my clothes. You don't risk it with cheap condoms and cheap plastic vodka, so why should dry cleaners be any different? I mean... they are different, but you know what I mean. read more

Born and raised in Pleasanton! Lived there for 20 years, and moved to San Ramon. But there's a reason why I continue to come to VIP cleaners 1 all the way from san ramon. AWESOME, FRIENDLY CUSTOMER SERVICE, GREAT PRICES, AND THEY DON'T SCREW UP YOUR CLOTHES! After the move, I tried taking my clothes to other cleaners. One of my shirts got damaged, and the other place didn't have my clothes ready. sure enough, VIP cleaners is THE best cleaners. I love how when I come in, Mrs. Lee, Michael, and Gloria always greet me with a smile and remember my name. In fact, I've seen Gloria for YEARS, and she's always smiling and treats customers very well. They always have my clothes ready on time, and the clothes come out crisp and pristine. I don't dare go any where else. PLUS, they have been around for over 20 years and are a family owned business, which is right up my alley of services I like to support. if you want fast, affordable, friendly service, without getting your clothes messed up. Come to VIP Cleaners 1. I guarantee you won't be disappointed. read more

My husband needed his suit cleaned for a job interview and VIP Cleaners is conveniently around the corner from where we live. I asked ahead of time on the phone if their turn around time could be next day and they said yes! I dropped off on a Tuesday morning and ready the next day Wednesday afternoon. The suit looked great! Super friendly staff! I'd go back for sure! read more

Awesome dry cleaner! My wife and I tried this place out after D&D Cleaners closed and they did a fantastic job! Very professional and if there would be any risk of damage, they make sure to let you know in advance by having you sign an acknowledgement paper if you'd still like to proceed. They really take the time to explain the details if you have questions. Great service overall and highly recommend! read more

This is my go-to spot for dry cleaning and alterations. Very friendly and personable service. Turn around time is very quick. Personal alteration experience has been great. I had a long sleeves martial arts uniform changed to short sleeves. Also brought in slacks and nice jeans for alteration. Everything looks great. Thank you VIP cleaners. I appreciate the friendly and professional service every time. :) read more

I came in to have 2 pairs of jeans hemmed, price was average compared to some other places that I have used in the past. The owner was nice and cordial, asked the length and measured. Asked when I needed them, told her that I was in no rush, picked up on Saturday. The hem was was nicely done to my liking. I will be back with when I need another hem. read more

Been going for years. Amazing service, amazing cleaning, and I love seeing Gloria's smile every time I come in. I've moved away and I STILL come here. I bring my suits, sweaters, really delicate items, coats....they do it all and well. I don't trust anyone else with my clothing! read more

This is the only dry cleaner I trust in the area. Very friendly staff and pricing is consistent with other local cleaners. They always do a great job and I highly recommend them. Gloria is the best! She's the main reason I will always be loyal to vip. read more

Stopped by this location a few days to drop off a pair of work pants and jeans to get altered. Service was quick and easy. Picked up my pants and jeans and it was done right. One of the workers Gloria was so sweet very courteous and friendly. I dropped off another pair of jeans to them as well. Their prices were the cheapest I found in the area. $11 per pair. With great customer service like that I'll be a repeat customer to this location. Although there's a lot around my area where I live, the customer service wasn't as nice as these guys. Check it out! read more

Fast, clean and super nice family . Needed a couple things dry cleaned within 24 hours before my trip and this shop got it done. Husband and wife team are effective and very professional. I had to go back, when I did they remembered me on the spot. Awesome! read more

I went here for alterations because of the good Yelp reviews. When I walked in on a Saturday it was hot! I don't know if they have air conditioning. If so, it wasn't on that day. The person who helped me asked me to go into a fitting room so she could put a safety pin on where I needed my jeans hemmed. They have a person come in a couple of times a week to pick up items that need to be altered. The fitting room was so dirty! There was an old stray high heel laying on it's side, a crumpled up shopping back with something in it, and cobwebs! Wtf?! Do they clean that place? I was like, no. Hell no. So I left. And I will never go back. read more

We love Gloria the woman who usually waits on us at this cleaners. She remembers your name and always goes the extra mile if you need a rush. However we have recently had to switch cleaners despite believing in merchant loyalty for good service due to a nearby cleaners offering the same services for almost half the price. We would definately recommend this cleaners if price is not a concern. read more

I've been in twice now. The first time I came to pick up my sisters items and discovered them. I had such a pleasant experience that I brought my comforter. I met Gloria who is so sweet! She greets you with a warm, friendly smile and is so helpful. They have a quick turn around with fair prices, remember you and are kind. I will definitely return & recommend them! read more

So I'm new to the area and had to find a cleaners close by. I happened to find a couple of yelp reviews on this establishment and I'm really glad I trusted the reviews of others and came here. I was greeted by the owner who took his time to engage in convo and let me know of a new outlet that was opening the town over. It's this type of customer service that will keep me coming back! Coming from a city that has cleaners on every block (NYC baby!), I recognize quality cleaning...especially when it comes to those hard-to-remove stains from a few days earlier. I like the mom and pop feel of the store, and I support local businesses that provide top notch service. There's no other cleaners I will go to in Pleasanton other than VIP. Thanks for the quick turnaround on my husband's suit!!! read more

Excellent same day service at low price. Thanks so much!! The suit jacket and shirt look great :) read more

They required that I write my husband's name (in permanent ink) on his shirts (some of which are designer expensive brands!). I am thankful that the person was upfront about their policy, but nonetheless I was still appalled and took my business to another dry cleaner. read more

Used this dry cleaners for years, Gloria is always friendly and considerate but today I encountered the owners? Needed a sweater altered, owner was bull headed and difficult, never again. Bye! read more

Ok, so my husband and I finally wore the clothes that we had cleaned from VIP and the sweaters were shrunk!!!! Not good at all. My precious Vera Wang sweater is now very snug. Hurt by this! My husbands sweater is quite snug as well. We have had these sweaters cleaned plenty of times by our old faithful cleaners and never had this problem. Don't think we will be back. Missing home. #Texas read more

Great work, overly friendly staff, and very affordable! Recently switched to them for my dry cleaning and extremely pleased. 5 Stars!!!

I would give this 5/5 stars if getting your comforter dry cleaned wasn't so expensive! But at their defense, it's what others charge too. But my goodness $30 every time, I might as well buy a new one. But I love mine, so I fork over the money. Now, the service is amazing! They are always so nice when you call. And the four or five times I've been here, they always let me bring it in before noon, and it's ready by five! I love the quick turn around, so that way I don't have to sleep without my comforter. Love them and would HIGHLY recommend them! read more

Friendly, fast service. Prices are great, and the clothes come out looking fantastic. I had a repair that I had been putting off on a zipper on a beloved sweatshirt for a long time - and initially the lady at the counter suggested I just buy a new one because it would be expensive (love that she told me up front!), but I decided that I wanted to pay the money to get it fixed because of sentimental value. The quality of the zipper fix is outstanding, I'm so pleased. Overall, my favorite cleaners in Pleasanton! read more

Terrible service. I took in my silk dress to get the bottom skirt dry cleaned and I got it back with mostly the same stains. The lady keeps saying Silk is hard to clean and we tried 3 times, or so she says... WTH is dry cleaning for? To remove stains we can't at home, right? I mean the skirt had dirt which should come out easy. Not like it had wine or something. She could've at least not charged me the $18. Will never come here again!!! read more

Been here for a few times and they have really good service. My clothes came out really nice and clean.

They did a great job on a prom dress. Quick turn around and reasonable pricing!!

This is my new favorite dry cleaners! I took an expensive dress in to have a rip repaired as well as the dress cleaned. I dropped it off on a Tuesday morning and explained that I needed it back on Thursday for a party. They not only got the job done on time, but it was less than half the price it would have been at Savings Cleaners on Bernal and Valley. Thank you so much VIP Cleaners!! read more