They need to improve on everything... their pedicures are not terrible but they can't do acrylics... avoid the man in there cause he's terrible and will blame you for jumping when he cuts your fingers. He doesn't know how to lay acrylic and the girl that did the polish was rude and didn't clean any of the paint off the side of my fingers. I asked for medium length and he gave me short, they are bumpy and way too thick!

Paige P.

Terrible. I can't believe this place is still in business after reading other reviews. I came here on a whim, and I wish I would've just waited for an appointment at my regular spa. The lady doing my pedicure dug into my nails so bad on both feet that she made me bleed. It was so painful. Polish job is pathetic. Not a clean or sanitary place. There were workers walking around the store with no shoes on. I'm worried I'll get an infected toe nail. Stay away!

Mary D.

I went in on Friday afternoon and received my worst pedicure ever. They were very busy and the women working there were NOT happy about having that many clients. The lady who gave me my pedicure wasn't happy that I only wanted the basic pedicure. She used the Drummel electric tool on my toenails, which I've never had before. She cut the top of my toe with that Drummel tool. She didn't care. Didn't do anything about cutting it. Then she ripped off part of my toenail and skin on that same toe. My foot was throbbing that night. I won't be going back to that place. Don't get your nails done at VIP Nails.

Laura H.

Bad experience! My daughters pedicure looks like a toddler did it. It was hot in there, they tried up selling us a few times, ceiling was leaking water, etc. I paid almost $70 for 2 pedicures and definitely not worth it!!! Would like a refund!!!

If you are looking to wait a long time and have sloppy nails this is your place. Came in for pedicure only and it took 1 1/2 hours. The paint was not even with lots of spots that need touch up. I think I could have done a better job at home. Wish I had looked at reviews before going. Definitely will not be back!

Brittney R.

Wish I would have read the awful reviews before going in. We were headed to Schnucks and decided to treat ourselves to a mani & pedi. They're so understaffed that you are left soaking your feet in cold water for 15 minutes. The owner was there cleaning & offering everyone water & wine. He kept talking about how much pride he takes in his shop cleaning and telling his techs what to do. My nail lady didn't speak to me at all, I had to ask her to get my in grown nail. She grated my feet so much that she cut me & didn't even apply alcohol just kept going. My mani is awful, she left so much cuticle, didn't even clean the underneath my nails & half assed the polish. My boyfriend's mani & pedi was such a different experience than mine, his tech was friendly and made sure to buff his nails and left them great. The door was wide open so it was so hot in there, the AC was off. $110 later, so not worth it. Please don't waste your time or money.

Kathi M.

I never thought I would get this angry with a business. lol. I have paid for a service I never received and my feet were blamed for it.. (I just wanted to leave at this point and was so flustered/angry I just couldn't stand there and have her ARGUE with me about it. Shame on me, I know.) Poor feet. Their feelings are hurt. I don't give many 1 star reviews but if I could give lower I would. I am even going to the BBB website after this to report about this business. An absolutely horrible experience. It started off fine. I was going to get an eyebrow wax, Reflexology pedicure, and a Manicure. Reflexology: On the menu it showed the service and all it entailed... Rubbing the feet at pressure points and massaging and then the normal pedicure process with exfoliation and paraffin wax. The service said it could take 45 minutes. I paid for a Reflexology pedicure and I paid for a Shellac manicure(I upgraded as she fished for me to try the service/product.) I got the manicure as stated in the product explanation and I got a pedicure with the paraffin wax and that is it. The nail attendant was doing my pedicure.She stated she was not done yet and would come back to my feet afterwards but wanted to start the manicure at the same time, feet sitting in the paraffin wax while my manicure was getting done. While my hands were under a hot lamp to set the Shellac product, she burned me 3 times as she was moving my hands around in this process stating I was not positioning them correctly. She said she was sorry so what can I say? But 3 times sorry? This is where things started getting completely off track: When my hips were square forward and my fingers underneath this hot light that sets the shellac on my nails she reaches for my leg, moves it to the side and then asks me to bend my knee and put it on her leg.. while I'm facing forward... That's right, my leg is 90 degrees, bent knee, elevated and while I'm facing forward. I actually had to say to her(I was completely pleasant and not bothered at this time as she has not told me my "time" was up yet) that this position was not comfortable nor sightly. She then said well OK I was just trying to speed things up. (?!) So she stated she "guesses she will have to clean now." She said it like she was slightly miffed about it.(!?) I then watched her pick up the heal scrubber of dead skin, a metal thing with a handle, at the pedicure station and put it back in the bag, and put it away in the front cupboard register desk... with. out. cleaning. it. (This is where she retrieved it earlier.) WOW. I started thinking about how many people have been exposed to that thing and now my feet have been shared with all of them . AHHHHHHHHHHHHHHH. GROSS. After she got done with the rest of my manicure she started putting the polish on my feet at a normal pedicure seat. When I asked about the reflexology part, she stated that it took her 45 minutes and my time was up. I explained to her that the menu stated that the service took 45 minutes and the service was not given. This is ILLEGAL. I explained to her that the menu stated it was a Reflexology treatment and that she didn't do any of that. She argued(ARGUED) with me that the time that was listed there was a time limit not a range of time it would take to complete the service... She then blamed my FEET. Yes my feet were too rough, she said. This is why it took her SO long. I have never had a problem at any other nail spa before. This is not summer sandal rough feet! She is blaming my feet for why the service I paid for is not being delivered.... I told her that she should clearly state that people are paying for the time not the service. That this was not right but she still stated it was my feet's fault and that even though she did my manicure at the same time as my pedicure my time was up! I am flustered, irritated, she is arguing with me, and angry that she is saying it is my feet that are to blame(lol) I skip the eyebrow wax and I'm ready to go! She takes my credit card and starts walking to the back of the nail salon.. She explained the credit card machine does not work in the front.. only the back. I most certainly walked back there with her but still. Sell a fountain and get an electric socket working for goodness sakes! **I had to edit out the dramatic flare(oh there was more lol) in this review because I was pretty irritated. :p** TLDR: Reporting them to the Better Business Bureau. Did not get Service I was charged for and it is my feet that are to blame I was told and argued with. Unclean. AVOID AT ALL COST! The other 1 star review was NOT a fluke!

0 stars, terrible wax place for eyebrows!! they literally waxed my skin off and the lady put on the wax too hot. Not experienced at all, I would rate them 0 stars if I could

Amanda C.

I have been here a few time and hasn't been very happy, but I wanted to treat myself and this is close by. But this time I have to say made me very happy. I came in with a picture of a co workers nails (done at a diff salon) and wanted the same style. They delivered.

J.B. B.

The technician ripped at my cuticles and skin on my big toe. I was bleeding during the pedicure. A week later I am taking an antibiotic because an infection started under the skin around my nail. The staff also were eating in the establishment. Very concerning.

Shaunte M.

The staff was nice. But the service was horrible. I could have done a better job myself.

Ashley S.

I've been to this nail salon a few times. The last time however, was the worst experience I've ever had at a nail salon. The lady (I don't remember her name, but she had really curly hair) was extremely rude. She ruined my nails. See attached photo. When she was finished I just looked at her like "is she serious??!" And she blamed MY THIN CUTICLES... What?! I recommend you not going here, if you do please avoid this lady