My mother has been taking our dogs to this clinic for years but the lack of respect and…read morecommunication among the staff with this clinic is unacceptable & we are not putting up with it anymore. Our pit-bull was treated here for his allergies and although we are aware of the stigmas of their breed, vets should be aware that they are going to deal with all sorts of breeds, despite there anxiety & etc.. but as the owners, if we communicate that muzzling or restriction will only intensify that, it's their job to find others ways to make the clinic "stress free" for all of their patients. The vet techs are impatient and honestly seemed like they wanted to get our dog in & out without even the proper care or advice we were looking for. Then have the audacity to charge for extra services we didn't ask for. We will not be coming here again. Learn to respect your patients and understand that people look to you for help, and to not be judged or treated differently based off their biased stereotypes of our dog.

I made an appointment and was to send paperwork I had called with a question about a statement made…read morein the paperwork stating that the vet was not liable for any medical adverse effects that they may cause The General Manager was very rude and tried to answer my question in a roundabout way then kept saying Well we will just have to cancel your appointment Very disappointing

We have brought a number of beloved family pets here over the years, and always receive gracious,…read morecaring, efficient service! We needed a bill of health and anxiety treatment for our 2-month old Golden Retriever puppy (Buddy) before his flight to California. We called mid-morning hoping to get him in VERY last-minute before his evening flight. The receptionist (Halle?) bent over backwards to fit Buddy in same-day, even despite the pandemic and how busy they are! Every other area Vet said no. The vet team were so gracious and sweet and took care of our needs quickly. Bonus: The pricing is *incredibly* affordable! We can't Thank You enough!!

During a time when customer service seems to be a thing of the past, the staff of Auburn shines…read morebrightly. 16 years ago this kind and thoughtful vet saved my 12 year old Bijon's life. Yesterday, he came to the rescue once more when our normally robust poodle became very ill. Despite the horrendous weather conditions, I drove 45 minutes to get to this practice and was glad I did so. Everyone, from doctor to receptionist, was competent, courteous, and patient. Today my family pet is back to himself, thanks to the care and advice given. I trongly encourage all pet owners in the area to give this practice a look. Medicine is an art they have mastered.

I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

Vet is amazing but the front desk people are kind of rude. Not very personable and they act like…read moreit's an inconvenience to them that you're there

We have been taking our dogs and cats to Dr. Mark Wolfe at Lake Vet in Painesville for over 40…read moreyears. The facility itself could use an update, but the quality of care is exceptional. Dr. Wolfe is an expert vet that is kind, loving, and caring. We trust him completely to care for our beloved furry family.

So grateful for Lakewood Animal Hospital! For many reasons…read more 1. Affordable pricing 2. Convenient hours (evening appointment times) 3. Most importantly, the wonderful care! Recently saw Dr. Curren and she is wonderful! Along with the rest of the staff. They were so kind and comforting. I moved from Lakewood to Cleveland Heights but still make the 30 minute drive because the care is so worth it. Thank you Lakewood Animal Hospital!

Good Vets, Miserable Front Desk Staff…read more I've waited three years to write this review because the actual veterinarians here are great, and I wanted to give the practice a fair shot. But after today, I'm done. The front desk staff, specifically Laura, is a nightmare, and dealing with her is the worst part of coming here. Laura has been rude, curt, and combative since my very first phone call three years ago. The only time she was ever nice to me was for about five seconds when she thought my last name connected me to a wealthy local family. The second I told her we weren't related, she went right back to treating me like an inconvenience. I literally tense up every time I have to pick up medication refills because I dread the possibility of dealing with her. This week, she completely crossed the line. My cat has an ear infection, and after days of getting hung up on by their 8:00 AM "lottery" system for urgent appointments, I had to take her to the emergency vet. When I called this clinic back to ask if a vet could adjust her meds, Laura flat-out refused to help. She forcefully said "a vet will not talk to you" then flat out lied and claimed it's "illegal" for any doctor in the building to help me unless they had physically seen my cat before. Then she decided to play doctor herself. She insisted that ear drops were the only option for my cat, which is completely untrue. When I told her I didn't want to force my senior cat--who has kidney disease--to sit in a stressful emergency room for 8+ hours just for a medication tweak, her brilliant solution was to suggest I start giving her subcutaneous fluids at home just so she could endure sitting in a carrier all day. We haven't even crossed the bridge of doing home fluids yet, but she's handing out unhinged instructions on it like it's nothing. It is completely over the top for a receptionist to deny access to a doctor, make up fake laws, and hand out medical advice for a sick, senior animal. Laura is a massive liability. I don't recommend this place at this point. The medical care is good from the actual veterinarians but you have to get past a combative, rude gatekeeper first.

Dr Mach is incredible. She's kind, honest about hard stuff but optimistic and positive. She spends…read morea lot of time with you to make sure you comprehend the situation in its entirety. I recommend this vet.

I'm writing this with a very heavy heart. Three weeks ago, I brought my cat to River Square Animal…read moreHospital because he was wheezing. I was worried it might be asthma or a respiratory issue. The vet said she didn't feel anything concerning, likely an upper respiratory infection that he'd fight off himself. I asked if we should do an X-ray or more testing, but she said it wasn't necessary and instead had me purchase lysine treats. My cat hated them, but I tried my best. Yesterday, he died suddenly in my arms. The emergency vet confirmed he hadn't choked, but couldn't say what caused it. I have spent a lot of time taking him to appointments here over the past year, and each time I was sent home without much clarity. I'm heartbroken and just wish more care had been taken when I asked for it.

We took our 18 year old cat to see the doc, he was direct & straight to the point, which we…read moreappreciated. The staff was friendly & empathic to our feelings. We will definitely be going back for other veterinarian services. And our Annie is feeling 100% better!

Very impressed with Aaron Animal Clinic on our first visit today, the staff is attentive and…read moreprofessional, the waiting area is clean, and my Bubba was not stressed out as he has been at prior clinics. Dr Rahman was thorough about Bubba's health and history, much more than any other clinic I have ever taken any of my pets. Prices were reasonable and we will definitely be back. Plus they had some Halloween candy for the owners!

Great place! Our dog loves the vet techs and Dr. Taylor. We really enjoy taking our dog here…read morebecause everyone is so friendly and helpful.

This place looks great at first glance but there is a serious lack of humanity. I witnessed a very…read moreworried woman holding her dying dog greeting the doctor in tears saying her world was crashing and he just deadpan responds with "yea. So is (dog's name)." Fees are hidden everywhere. If you're late for your appointment to euthanize your fur baby and ask for a quality of life exam first to reassure yourself you're doing the right thing, it still wont matter. You either euthanize then and there or you'll receive a late fee in addition to the exam charge. Or, you walk in with a sick dog and they charge you not only for the exam but also a walk in fee on top of an emergency fee. Zero communication skills. Concerns are minimized and dismissed with zero accountability or resolution.