Honestly, I couldn't have been much more disappointed.
Viagro came highly recommended by local friends, so we chose it for the birthday dinner on our girls trip. We made a reservation, arrived early/on time, and still had to wait past it. The birthday girl's husband had even called ahead and PREPAID for two bottles of her favorite sake, a birthday dessert for the table, and a separate dessert for her. You'd think a group with a reservation and prepaid items would be set up for a smooth celebration. Unfortunately, that wasn't the case.
We were seated in a private room with one server. He brought out the birthday girl's favorite sake and immediately said, "Enjoy it because it's the last bottle." Weird way to start, but okay.
Three of us ordered lychee martinis. He came back saying they were out of the lychee sake, but offered to have the bartender make something similar. We appreciated the effort, tried one first, liked it, and ordered the rest of the round.
Then everything unraveled.
Our reservation specifically noted two dietary restrictions: one friend is vegetarian (NOT vegan), and another has a pistachio allergy.
We ordered pork baos, avocado baos, spicy garlic edamame, and cauliflower. The edamame wasn't spicy and had almost no flavor. The cauliflower looked NOTHING like the photos online--it was basically steamed cauliflower with soy sauce.
When we asked why, the server casually told us there might be pistachios in the peanut sauce used on the vegetable appetizers, so they just removed all the sauces without telling us.
Wait...WHAT?
No warning while ordering. No explanation. No suggestion to choose something else. If there was concern about a pistachio allergy, why was my friend served the dish at all? We paid premium prices for plain steamed vegetables. The server brought out powdered peanut topping afterward, and I asked for chili crunch to try to save the dishes. It didn't help, and he never offered to remake or replace them.
Then we were told there were no avocado baos because they were out of avocado...on a Friday night...at a restaurant where avocado is on what feels like half the menu.
We asked if they could substitute mushrooms, tofu, or literally anything vegetarian since there are only two vegetarian entrées on the menu. After disappearing for about ten minutes, the server came back saying he'd "convinced" the chef to make them because the chef wanted to save avocado for the rest of the night.
Gee...thanks?
The baos finally arrived...still without the sauce they were supposed to come with. Fresh? Sure. Flavorful? Not even close.
The pork baos were the only appetizer that lived up to expectations.
The birthday girl and I ordered the $65 omakase tour, which was fresh and very good. The sushi our friends ordered was also excellent.
Unfortunately, our vegetarian friend's mushroom fried rice was another miss. The server removed the eggs without asking, assuming she was vegan. We had to explain she was vegetarian and ask for the eggs to be put back in. Even then, the dish was bland enough that she had to drown it in soy sauce, ginger, and wasabi.
When our food arrived, two friends ordered another lychee martini. It tasted COMPLETELY different from the first round--super sour instead of sweet. By then we'd all just given up because was ruined.
Then came the most unbelievable part.
The server looked at the empty sake bottle and asked, "Would you like another bottle?"
We almost fell out of our chairs.
He had started the night telling us that bottle was the last one...yet now he was offering us another. On top of that, BOTH bottles had already been prepaid by the birthday girl's husband. It shouldn't have even been a question--it should have simply been brought to the table.
At that point, we just wanted the check.
My friend paid through the QR code and--despite everything--still tipped 20%.
We declined dessert because we wanted to leave. The server replied, "We're bringing one anyway," and dropped the birthday dessert off while part of our group was in the restroom. I served for 15 years, and I would NEVER bring out a birthday dessert before the entire party was present. We ended up singing Happy Birthday with friends missing from the table.
Then the dessert was on the bill, preventing us from closing. While fixing that, we discovered WE'D been charged for the prepaid sake bottle, so we had to make sure the birthday girl's husband was refunded.
What shocked me most was the manager's response...or lack thereof. No apology. No questions or concern.
My friends aren't confrontational, so they just wanted to leave. What was supposed to be a celebration turned into a huge disappointment.
The bright spots were overshadowed by poor communication, stock issues, incorrect assumptions about dietary restrictions, inconsistent drinks, billing mistakes, and disorganized service from beginning to end.
The dinner was unforgettable, unfortunately for all the WRONG reasons.