My dog who is now God has gone through Ironbridge from six months old to 15 years old when he…read morepassed. Now I have a new dog and I'm taking her there. There are no long waits to see the doctor and the staff is really nice.

Just moved to the area and adopted two dogs from a rescue. Via a referral I came here. Excellent…read moredecision! Everyone from the reception, tech to the vet were excellent and caring.

Highly recommend Dr. Steve and the entire team - everyone genuinely is so kind and gentle with my…read moreDane who's been going to them since he was a puppy. Also the new space they've moved into is great!

I've been a client of this veterinary service for two years. I've spent thousands of dollars I felt…read morethat their service has been exemplary until what happened present day . They took care of my Sarah when she passed and have been really accommodating to me. That's why I was shocked yesterday evening when I called at 6 PM because my 16 month lab puppy had blood in his eye and they told me they couldn't squeeze him in and that he probably had an allergy and to take 50 mg of Benadryl The bleeding Got worse I was very upset because they were still open till late. 8 pm 2 more hours and were pushing me off to urgent care You expect a vet who's been treating your dog to manage the relationship better than that so I took the dog to urgent care cost $600 and he had a hemorrhage of a blood vessel in his eye so the recommendation to take Benadryl was inappropriate prescription and dangerous and I'm angry that they didn't take me in to do a quick look so I canceled all my appointments with the vet service and will never use them again. The bottom line is the vet was wonderful but you're only as good as the people you surround yourself with and I cannot recommend this service very disappointed. and the reason I'm posting this is they never called me back to talk to me which means that they really don't care about your dog. It's all about the holy dollar.if you read other reviews, they use the line while they are fully booked. You know being fully booked doesn't mean that you can't accommodate a good client with a very ill dog. An emergency is an emergency. That's why we bring our dogs to veterinarians and especially if we've developed relationships with them AND THEY ARE STILL OPEN DURING NORMAL BUSINESS HOURS and they know our dogs not shoot us off to Emergency care centers where we have to spend exorbitant amount of money so if they respond to my post in that manner, it's hogwash

I've been coming here for a few months as the vet we were seeing didn't offer surgery options and…read moremy boy needed some spots looked at and possibly removed. Both Dr. Shelley and Dr. Moon did a full body scan and presented our options and walked me through the whole process, answering my endless questions and provided amazing follow up. The surgery was scheduled quickly and successful, and Dr. Shelley spoke with me after hours when we received the results (all good thankfully!) All of the vet techs are so so so pleasant, helpful, and clearly care about the pets in their care. I had to bring my boy back in for a check today and they all remembered him and came over to say hi - I've only been coming here two and a half months! They really make you feel like your pet is their family. Comparatively, the cost for both surgery and regular visits has been very fair. I'm super grateful for this team at Midlothian animal clinic and all they've done for Zeke & I!

Wish I could give zero stars. We recently brought in our newly rescued German Shepherd mix (45 lbs)…read moreand were seen by Dr. Alison Rhoades. The experience was unprofessional from the start. Before even entering the room, we overheard Dr. Rhoades asking a vet tech why she 'had' to see the German Shepherd, clearly expressing a personal bias or fear regarding the breed. Once she entered, she remained in the far corner of the room and didn't approach our dog instead opting to throw treats from a distance. Our dog was completely calm--no barking, growling, or aggression of any kind. To have a veterinarian act visibly frightened and dismissive of a patient based solely on breed is unacceptable. If a provider is unable to professionally handle specific breeds, they should not be seeing them. I would not recommend Dr. Rhoades to anyone, especially those with Shepherd mixes.

I used to love this vet until they butchered my dog for no reason. The reason I was given was that…read morethe vet "couldn't remember which leg the bump was on, so she removed bumps from his front two legs", that weren't there and weren't bothering him. When I took him for his dental appointment and bump removal, I showed the tech the bump on his back left foot (that was stained from him licking at it and that the vet supposedly looked at when he was there a couple weeks before.) They also showed me a broken tooth at the visit a couple weeks before, which was the determining factor for me scheduling the procedure. When I dropped him off I was told the doctor would call me when she was done. Not only did NO ONE call me, but I called them to ask if he was done at 5:15pm to find out, "Oh he's been done, no one called you?" So, I rush to go pick him up and find out not only did they not remove the small bump they were supposed to, but that instead he has staples and chunks of both is front legs taken out. WHAT did they do to my baby boy? They were trying to close and rushed me out the door with him without giving me any of the medications and when I went back to the door to get them, they had already locked the door and I had to bang to get them to open it back up and they questioned me, trying to convince me they had given me his meds.. Fiinally, they gave me his meds and I left. (BTW they shorted him on the meds they gave him, they did not last as long as they said they would and he ran out.) I was told Dr. Sara White would call me that Monday, SHE NEVER HAS CALLED ME. Clearly I don't trust her to touch my boys again and I emailed and requested their records. The records they sent weren't the right records for each dog and again they tried to convince me they were. Finally, I get the records, I still have not received the xrays I paid for the day of the surgery and have requested SEVERAL times, but even their office notes are wrong! At the visit they showed me his broken tooth (the note does not reflect this) and determined he needed dental cleaning and the bump removal, says the bump was on the right hind leg, (it's always been the left back foot) it also said he had light tartar (They showed me different) and no broken or fractured teeth (yeah they showed me that too.) This place used to be nice, but since I've seen Sara White my trust in this clinic is gone. I noticed even when we were in visits with her, she was always dismissive to anything I said. She would ask a question and then just dismiss the answer. I thought maybe I was being sensitive, but now that I look back. I should have known better and NEVER SHOULD HAVE TRUSTED HER with my baby boy!

Amazing place the staff is Great they take such Good care of my Pup !! I'm so Grateful for the care…read morethey provide!

I've generally had good experiences with this veterinary office, and the staff has always taken…read moregreat care of my dog. However, a recent experience left me frustrated and is the reason for my 2 star review. The office recently implemented a policy requiring deposits for appointments, which is perfectly understandable. My issue isn't with the policy itself, but it's with how this situation was handled. At a recent vaccine appointment, my dog needed a required follow-up visit for a booster to his vaccine. That appointment was scheduled before I left the office, but no one mentioned that a deposit was needed or asked me to pay one at that time. A few days later, I received a voicemail from Carolina saying my appointment would be canceled if I didn't pay the deposit. It felt like I was being threatened with cancellation over something that was ultimately the office's oversight. A simple "We forgot to collect your deposit when you were here" or even an apology would have gone a long way. To make matters more frustrating, it's nearly impossible to reach anyone by phone. Calls always go to voicemail, and you have to wait for a callback. Unfortunately, our schedules never seemed to line up, so we ended up playing phone tag. In the end, I had to drive to the office just to pay a $20 deposit for an appointment that they scheduled while I was already there...(DUH!) If deposits are going to be a requirement, there should be easier ways to collect them. Sending an invoice by email or allowing online payment would save everyone time and frustration. I still think this is a good veterinary practice and will likely continue bringing my dog here because I've been happy with the care he receives. However, the communication surrounding this new policy needs improvement. This situation could have been handled much more professionally, and staff could be a lot friendlier. I'd like to add that when I came in to pay my deposit, whoever was at the front desk was very curt (didn't catch her name unfortunately).

While I am usually very satisfied with their services and have been a patient of theirs for 3…read moreyears, today's experience was not great. I felt like just a number and they did not care for me or my dog. Props for being extremely covid friendly and only doing curbside service. This means only your animals enter the facility. Although the curbside service has its down fall. I had multiple vaccines scheduled, along with a nail trim and expression. When they called to discuss payment, no one ever mentioned to me on the phone the nail trim and expression were not able to be done. Instead I was handed a bottle of Trazodone at the door with my papers and no explanation. I should not have to ASK what the medication is for when I have a healthy dog..... I should be automatically TOLD what services were not completed and WHY I needed the medication. Very sad with the services today. I hope my next visit will leave us feeling more comfortable with the staff especially since The curbside services requires you to leave your pet in the building unattended.

My pets and I love this vet! They are patient, understanding, and really put you at ease when…read morecaring for your animals. They are super responsive when you have a quick question or need to request an appointment or prescription refill. I am truly thankful to have somewhere reliable and trustworthy to care for my animals.

Thank You!!!!! I am so grateful for the care they have given to our 2 senior pups over the years…read more We will always treasure Dr. Erika, in particular, whose patience and care helped our elderly shih tzu boy , as well as us, to transition from this world . You are kind , sensitive , patient and a wonderful veterinarian. We are blessed.

I can't speak highly enough about Helping Hands Veterinary. After taking my senior cat to our…read moreregular vet, I was told he would need extensive dental extractions that could cost anywhere from $3,000-$4,000. While researching options, I somehow found myself on Helping Hands' website, and I'm so glad I did. Their pricing was straightforward and transparent, with the flat fee including blood work and everything else needed for the procedure. When I arrived, the intake process took about 30 minutes, and the staff carefully walked me through exactly what they were going to do. They told me I could pick my cat up around 5 PM, which gave me the rest of the day to explore Richmond. While waiting, I grabbed breakfast at The Fancy Biscuit, walked around Virginia Commonwealth University, did the canal walk, learned about the history of the bridge the Confederates destroyed while retreating from Union forces, and even stopped by a brewery with an amazing outdoor area. Richmond ended up being a really great day trip. When I picked my cat up, they told me he did great. He did end up needing many teeth removed, but I could immediately tell he had been well cared for. We're now two days post-op and he's already eating again. They also sent us home with all the medication he needed. This place is absolutely amazing. Affordable, compassionate, organized, and clearly staffed by people who genuinely care about animals.

This place has become incredibly disappointing. I originally found them because they were…read morerecommended as an affordable option. At one point, the basic dental service was around $260. When I called about a month ago, the price had already increased, and now it's over $500 just for the basics. While reading recent reviews, I noticed another customer shared that their dog still had rotten teeth after receiving treatment here and ended up having to go to a different veterinarian for another dental procedure, spending over $2,000 total. That's extremely concerning, especially for those of us with senior dogs. The last thing I want is to put my dogs under anesthesia more than once because a procedure wasn't done properly the first time. My experience with the front desk staff was also frustrating. I simply asked what records and requirements they needed from my veterinarian, such as wellness exams, bloodwork, or other testing. Instead of clearly answering my questions, I felt dismissed and spoken to rudely. The conversation quickly turned into being told that if I used another veterinarian, they would need to perform their own exam anyway. It felt more like they were pushing me toward either their $500 package or their $1,700 package with X-rays rather than helping me understand the requirements. I spent a long time saving up to get dental work done for my two senior dogs, and this experience has made the process much more complicated than it needed to be. At this point, I'm considering staying in New York and finding a local veterinarian instead. It's unfortunate to see a business build its reputation on being affordable and accessible, only to move away from the very reasons so many people chose them in the first place. Even more concerning are reports suggesting that some pets may require additional procedures elsewhere, forcing owners to spend more money and put their beloved pets through anesthesia again. That's something no pet owner wants to experience.

The staff is kind, knowledgeable, and quick with care. I have never had difficulty with getting an…read moreappointment. Recently, my cat Chip had a health scare, with rapid weight loss and not eating. I called in tears and they saw me within an hour. They are communicative with all of his tests and the cost of care! I highly recommend them!

Dr April Rice is an excellent vet Professor Knowledgeable…read moreExperienced & I have heard the other vet that she brought on is experienced also but haven't met her in person Unfortunately her front office lacks empathy & inflexible I definitely trust Dr Rice's opinion I had an issue with my 16 yr old chihuahua (emergency er visits over Saturday & Sunday) I was given one appointment time & no other options I wouldn't have made the appointment driving at that time & there was no wiggle room There was no other availability & front office knew it was to discuss euthanasia Fortunately I was able to get an appointment with another experienced vet that I trusted Her front office went above and beyond to make sure my fur baby was able to be seen on my schedule