Adequate bike shop. Good luck in even getting them to answer their phones. If you need a reliable bike shop and biking is your passion go to Columbus cyclery in San Francisco. I don't even think this place has an email correspondence. read more

Last July 2020 I bought two brand new tires and two brand new tubes for my bicycle. Within two months 1 tube went bad and the shop replaced at no charge. Within 10 months another tube went bad the bike shop admitted to was a defective tube but didn't know what was wrong with it and refused to guarantee it or replace it. The tube had a pinched mark on it from the last guy who installed it. So i paid another 50 dollars because they pinched the tube last time. I remember years ago the bike shop Visalia Cyclery would guarantee their tubes against punchers and defects. Now Visalia Cyclery buys cheap Chinese tubes and will not guarantee them. I bought this bike there, i will be buying my next bike elsewhere. read more

I travel to Visalia regularly and I decided to stop in to look for a handlebar bag for my bike last weekend. They had none, but that wasn't the problem. There were 7-8 employees in the shop and at least that many customers, but only two people in the entire place wearing masks. NONE of the employees wore masks and there is NO PLACE to distance yourself from others on a busy Saturday morning with 15 people inside this medium-sized shop filled with bicycles. I left as soon as I could, shaking my head at the arrogance and the lack of respect for people of my age (68) who would like to shop with the barest of (scientifically shown globally!!) precautions taken. This shop is run by a group of young, arrogant males with a lack of good judgment and the poor customer service you would expect to result from that. Consider that before you go in. Hoping the multiple people on Yelp mentioning the lack of masks worn inside this business triggers Yelp's Public Health Code violation policy. read more

The service was so friendly! One of the bike mechanics in specific was so helpful! He showed us how he repaired my bike. He also offered to let me try to take the wheel of and fix it myself in case I pop a tire again. He was so nice. The bikes also come in wide verity and they build bikes in like a day time. You can get some very well build better bikes here. read more

They are great. I went in to have them check a tire I couldn't fill and put on a couple things I bought and they took care of me right away and were very nice and didn't charge me for it... but I did buy a basket read more

Had a flat tire on an ebike. Being from Porterville, I called them first to make sure they had the right size tube. They said they did. Packed up the ebike and drive all the way there to find out they don't have it. The attitude was one of arrogance and that I might have said the wrong size on the phone. So, after they somehow blamed me, I packed up the ebike again drove home. Thanks for nothing. read more

These guys are awesome! Coming from the Bay Area, we just had to check out the local Specialized shop. Byron and the shop crew were very cool and knowledgeable. Hey had a really good selection of Spesh gear that we'd have to special order back in the Bay. Good stuff guys!! If I come back, I know where to come back to. read more

Visalia Cyclery - Bikes Near Me - Visalia, California

I went in to have a flat repaired... no need for an appointment.. Great!! But was totally turned off by the price to fix a flat $20!!! I understand we all have our own expertise and have bills to pay but when you charge $20 for a flat plus the tube and it takes you 5min to do it.... it seems a little to steep to pay $29 dollars for 5min worth of work! Never coming back! First and last. Please be aware of the prices. read more

This bike shop is where its at! Byron is the best mechanic in town, and will go to extreme lengths to accommodate your needs. When Byron touches your bike, rest assured that its in the best hands you could ask for. Massive selection, great deals, and carry loads and loads of accessories and bikes. I have never had any mechanical problems when riding my bike after service here. The staff is friendly, and Highly Effective. read more

Complete waste of time. Such a sad turn of events for a store that I have fond memories of. I'm pushing 40 and sheltering in place has rekindled my appreciation for cycling (as is true for most people, I imagine). Dust off the bike, air up the tires, lube the chain and take it for a spin. Purchase a baby seat so I can take my 1 year-old with me-he loves it! Guilty that I've neglected my bike for so long, I try to make amends by scheduling a service appointment. When it comes down to which store to pick, it's no question- Visalia Cyclery! This used to be a weekly stop during my preteen and teen years with friends. Loved talking to the dudes at the shop, looking for new parts for my bmx, it's all very nostalgic. I even bought a new bike for my wife a few years back and spent way too much money, but it goes to show how this shop has built this brand of being synonymous with quality. And I wanted a quality bike for her. Where was I, oh yes, servicing my mountain bike. 7/7/20-Call for service appointment. I'm told that the next opening is 7/20, almost 2 weeks later. Ok, that's cool, it seems like I'm not the only one who has this idea. I'm told I can bring it in the day before so they can start on it first thing. 7/19/20- Drop off the bike for its 7/20 appointment. Tell them I want a general tune up and repair a flat tire. No biggie, I think. $100 to get a professional tuneup? Sure, why not. I was told I'd receive a call when it's ready to be picked up. 7/20/20- The day of the service appointment. I'm wondering if it will be done by noon since I dropped it off so early. Nope. I end up calling 30 minutes before they close to check. I'm told that they were short staffed that day but that my bike is next in line. Ok, well so much for making an appointment. 7/21/20- The day after. I'm missing my bike. I want to take my son for a ride again. Still, no call. It's 4pm and I think to myself, surely it must be done by now, so I head on down. Oh look, it's up on the rack! Dude at the front helps me and I inquire about the bike. Dude in the back says he just put it on the rack but he's taking lunch right now. Also, the shifter isn't working. Yeah man, I noticed. Dude at the front says he's still working on it. I ask, "So, you'll give me a call when it's ready?" Yup, he says. At 5:45pm (15 minutes before close) dude working on the bike calls to tell me the shifter is broken and offers some convoluted and expensive way of rigging the shifter because there are no shifters in stock anywhere. That's understandable, but I told him I'll pass. I inquire what else has been done on the bike since I took it in for a tuneup-(here I'm thinking that he'll tell me the front and rear suspension has been lubed, chain looks good, flat tire has been fixed, etc.) I'm instead told that he's been super busy today and didn't get around to it until just now. So not even a tube has been replaced. Fearful of adding another 2 days of waiting, I tell him just to stop and I'll pick up the bike tomorrow morning. 7/22/20- I return to the shop to pick up my bike, watching this neglected bike roll out with its pathetic front flat tire. I'm told "You're good to go," and I leave. You're probably thinking, surely they inserted some type of apology and that I'm just overly sensitive. Nope. Not one time was an apology offered, whether it was in person or over the phone. So, 4 different employee interactions= 0 apologies. Not even a half-assed, "Sorry about that man, we've been swamped." Not a "We appreciate your patience." It's as if each employee is a trained politician that accepts no wrongdoing. Even the dude who said he was super busy that day didn't precede the statement with a "sorry." Just that he's super busy. And? I had a service appointment the day before. That I scheduled two weeks before that. But I'll give you a tip. Even though repairs and service are by appointment only (as posted on the door and in the store), you apparently can get your bike repaired if you just pretend to not know how to read, look like a soccer mom and bring your kids' bikes in. No appointment necessary! Apparently, then all work stops and they tend to your kids' flat tires. Now I know why dude was super busy. He's doing the Lord's work helping illiterate Visalians with no appointments. In closing, avoid this place. Not to mention that not one employee is wearing a mask and they are interacting with customers with no barriers at the register. Even though Public Health requires masks worn by employees when interacting with the public. Everyone is upset that schools won't open; it's because of businesses like these that don't take it seriously and are now profiting off of it. My entire rant could have been avoided if I received some form of communication, update, or apology. I've experienced better customer service at the DMV. Fin. read more

Yep- there the best in town!!! I'm from Chicago and I'm used to good service. This one is easy..... These guys get it. Always helpful especially Jesse! read more

Rarely write reviews but this was pretty bad. I popped in to buy a bike for my two sons, I don't live in or super close to Visalia. A guy helped me out and we picked out a couple options, I was to measure and call back to purchase and pick it up curbside. I just called back and spoke to an extremely rude guy on the floor. Was annoyed by my three simple questions, the whole duration of the call was two minutes. I asked if I could get a picture as the one I saw in store turned out to be too small, and purchase the bike to come pick it up (I'm not bringing my child in because it was a birthday present and I'm also not bringing them into stores currently to protect other people's health). After being annoyed and rude through the short call (maybe because I'm a woman who doesn't know a ton about bikes??) he then immediately said "no pictures and no payments over the phone!" and then we hung up. Not sure why this business is advertising curbside pickups. It's one thing to falsely advertise, that I can get over easily, but to be very rude to someone who wants to make a purchase is beyond me. Again I took up two minutes of his time. You must have a pretty stellar/non customer service oriented business if you can't spend two minutes on a customer. My whole family needs bikes and I always go to local business before purchasing online, but these guys have lost me. Meanwhile spoke to Sierra bicycle and I got a few pictures immediately and I will be purchasing everything from them going forward :). read more

There may be larger stores in town but there is no better place to get expert advice on your biking needs. read more

Visalia Cyclery - Bikes Near Me - Visalia, California

Best shop in the valley. In fact, I haven't found a shop in San Diego that meets the customer service. They helped me restore a vintage bike and listened so well to my preferences. read more

Visalia Cyclery - Bikes Near Me - Visalia, California

I have been a customer for many years and have always been delighted with products and services. Recently had a problem with the derailleur on my trike. The problem was dealt with immediately and fixed within minutes by competent staff. I have especially liked Byron, who has worked there for years and has always been knowledgeable and helpful. read more

really prompt service and honest, knowledgeable staff. just wanted to add that the service member with the eyebrow piercing? total tool, would have purchased a new bike from this establishment today, however this gentleman was so off-putting, had to leave. great job in bike repair, however! read more

I was recently there to have my bike tuned When I brought the bike in I notified them of areas of concern including crankset creaking and rear wheel play I was charged for a number of services including bottom bracket removal and reinstall and truing of my rear wheel On my second ride on the bike I noticed he bike was not shifting quite as crisp so I inspected my rear wheel and noticed my cassette body/ cassette was loose moving about 1.5-2cm in and out I had to remove the cassette and tighten the axle but which holds the cassette body in place in order to remove the cassette completely. Not sure what damage this has done to the bearings and axle but I was not happy of the fact the shop removed my wheel , trued the wheel with out inspecting the cassette I wonder if the work was done at all and I was charged for the work unfairly I wonder if my bike was services the way I was even charged I will definitely consider my business with this shop in the future read more

Best bike shop in town and has been for many years. Very knowledgeable and helpful and are willing and happy to work on any brand of bike. They carry trek and specialized and have models in stock for most types. read more

Quick and friendly. Bike needed lots of work and they were able to fix every aspect of it! Great bike shop.

Recently bought a mountain bike from these fellas and boy is their customer service spot on. Every time I have needed help regarding my bike they are fast to help and even show you what to do In case of a repeat problem. The prices are fairly decent, what sold me was the lifetime maintenance if you buy a bike from them. They will regularly tune it up for the life of the bike for free! If you are in the market for a bike purchase give these guys a shot before other big brand stores you wont be disappointed! read more

Byron's always my go to guy with all the bikes I've owned and he still continues to give me great service and leaves my bike working perfectly!! read more

I bought a Terra Trike in 2018. I have been there two other times and was not acknowledged for about 20 mins. I needed two new tires and left the rims there. They didn't call for a week. So I called and they said they were not doing business with Terra Trike. So why didn't they call me?. I got the tires from Amazon and had another dealer put them on for 10 dollars labor. Visalia Cyclery labor is 15 dollars . It was 6 dollars labor 4 months ago.I will not go back there. read more

As you can tell, anyone who says the customer service is good or this shop has parts, is from a big city or a mom, or their friend works there. This shop is the worst in all categories. Basically they pull all the ripoff tricks you would expect. First, they are arrogant, every request is replied to with the smug smirk, and we don't have that and we can order that. Everything you want to buy is "low end and won't last", or,"you should not buy that" buy this instead. Labor is outrageous! Reviews are usually staged and for fear of someone discounting this one, I will not use any names, but buyer beware. If I wanted to order parts, I would just do it on Amazon for half the price and twice as fast shipping, this is why small shops are going away. Really good shop in Hanford if you want good customer service and parts availability, as well as Fresno. Sad part, I live in Visalia, and I travel out of the area to buy all of my parts and bikes, I do this because I believe in the American way and I want shops like this to exists, but they just make it soo hard. Amazon can't get all of my money. So, most people who want to buy a bike or get service other than Walmart or Dick's are looking for the personal touch, but do not want to spend 3k to go riding every now and then or are looking for a mid to high range bike for their kid. Shop around, travel out of the area, go to this shop, but make the drive out of the area, in the end you will save money, be treated better and learn a lot. Well worth the trip. read more

Took our daughters bike to have a new tire and tube put on. Charged too much, next day it was flat. Never even used once. Shady work, bought the stuff and fixed it ourselves. it's perfect. read more

Awesome service! The staff is friendly and efficient. They helped me with a problem with my bike seat for free.

After having a horrible experience at Sports Chalet I decided to come here and I'm so happy I did! Awesome customer service.. the guy helping me was so nice and helpful! He fit a beach cruiser to my size perfect and i love it. This is the only place i will go from now on! :) read more