Turns e-bikes away with a battery in them because they don't sell your bike brand. You are required to remove the battery in your bike regardless of the task, even a derailure adjustment which the most asinine thing I've ever heard read more

Great Service on my E-bike . Free labor for the purchase. Friendly people . Great experience . Would recommend to anyone.

Very helpful staff and excellent product selection. I can always find what I need or they special order it if they don't have it in stock.

Great service! Only setback was myself getting there to pickup the bike myself, they are pretty speedy in getting things done there.

They have the best customer service and products on hand. We love the service on our bikes and they are very knowledgeable check out their stock on great bikes for the whole family. read more

Visalia Cyclery - Bikes Near Me - Visalia, California

Had the frint crank ring gear changed from a 42 to a 36 tooth. Made a world of difference. Visalia Cyclery find the change without a hitch. Recommend their service deparment read more

Great service this time. More employees working. Short wait. Knowledgeable. Needed a nipple for a spoke and they just gave it to me. Friendly atmosphere. read more

Visalia Cyclery - Rad power bike group at the beach. - Bikes Near Me - Visalia, California

Great service. My bike was fixed in a timely and expertly manor. Would take all my bikes should they need to be taken care of.

I had a post removed because visalia cyclery claimed i was not there so I attached the receipt. The staff lacks 100% diversity. All of them white. They also follow poor preventative measures toward coronavirus. Zero masks. Also, the bearded guy seems like he wanted me to leave. He asked if i needed anything while already being helped. As if to rush me out of the establishment. Having zero diversity and getting offended by it being pointed out is a classic response of the white supremacist movement. read more

Visalia Cyclery - My receipt from my trip to Visalia Cyclery. Don't accuse me of fabricating the review. - Bikes Near Me - Visalia, California

I went into the shop after a reality check type ride. It was simple enough, a flat rear tire after riding over a rough patch of road. I got off the bike and got my stuff together...spare tube, tire irons, CO2 canister and adapter. Got the tube out and a new one in. Got the adapter and the canister...threaded adapter and threadless canister. Now, the 7 miles or so that I have yet to go, in cycling cleats, comes into painfully clear focus. I make a hike, get saved by a fellow cyclist who does have a portable bike pump and limp the last two miles back over the hill to the car. Short story about a long day. I was in Yokuhl Valley. Thankfully, it was only about the mid 80's. I went to trusty Visalia cyclery and asked the guy working there (I apologize for not getting his name) to take a look at the back wheel because I thought it was out of true. He said it was just the tire and put some better pressure in it and he was right. I ended up getting a new bike pump (small but listed as going to 120psi), some tubes and threaded CO2 canisters. The guys was patient and helpful with my inquiries. I would've bought some new shoes (5 miles on cycling cleats will not only blister your arches but also destroy the shoes) but they didn't have my size in stock. Relief after a ride gone wrong. read more

Went in to try and get some service done on my bike, saw 2 workers just standing there talking. One fixing a bike. Said it would take two weeks to get my bike in. Said no thanks too long. Called another shop, got me in same day and fixed my bike and was out in less than 30 mins. read more

I took my bicycles for a tuneup up and was pleasantly surprised it was extremely affordable!. Thank you for your attention to detail and excellent customer service! read more

the technicians are friendly, extremely knowledgeable, and take the time to any questions you may have. I will continue to do business with Visalia Cyclery. read more

Great service, personable and just a great business to purchase bikes from. They took care of my bike as if it was their own.

Staff was very knowledgeable about the bike tube I needed and recommended a heavier duty one instead. I also want acknowledge that fact that you offer military discount, thank you again for your support. read more

Always friendly and knowledgeable staff. I was asked if I needed help twice it is nice to have attentive staff on hand. I bought a new seat for my beach cruiser, smooth transaction and they had all the items I needed! read more

VC..is the one stop bike shop in the area in my opinion. Employees take the time to answer your questions. They don't pressure you to buy any product you're not interested in they try to help you find the right parts for you. Haha they have good sales too!! I'm always smiling after I've left..always. read more

Great and fast customer service. Got my bike fixed right away. Always come for my bike needs

Don't waste your time with cheap garbage from Amazon or Walmart. Spend a couple of extra bucks and get a good quality bike made by hand from these guys at Visalia Cyclery. The guy who built your bike is working behind the counter and can fix anything that might go wrong in the future. you can't get attention to detail like that with the carnies who assemble the cheap bikes at Walmart. You could buy cheap Chinese junk and it will rust by next summer or you can get a good bike and support a local business that's been here longer than you have. I've been buying from these guys since the mid 1980s and I wouldn't trust a bike from anywhere else. - GC, McCall, Idaho read more

Stopped by to pick up some cleats for my road shoes which they had. Then looked around and found some sunglasses I liked so, I bought these as well. Thanks Sam read more

Awesome service. Large selection of bikes to choose from. Friendly helpful staff. Good prices

Wanting to buy local, I went here to buy a bike for my son for Christmas. The store was tore up because they were remodeling. No big deal. I walk in and was never acknowledged and there was only one other customer. Walked around and only found this one bike in the size and style I was interested in. Feeling discouraged, I left and ordered a bike online. Will not return. I've recently heard there's a good bike shop downtown Visalia. I'll try there next time. read more

Visalia Cyclery - Bikes Near Me - Visalia, California

Fast, friendly service, quality bikes and components. VC stands by their products and are eager to answer any questions.

Waaaayyyy better shopping experience than any other shop. Nathan and Keith went out of their way to help us out, extra time to explain things. This is what it's about, getting people interested in biking, not just making a sale. read more

Visalia Cyclery - Specialized bike- brand new! - Bikes Near Me - Visalia, California

HORRIBLE CUSTOMER SERVICE!!! Not to mention they want to tell me my bike which is brand new and ridden 3 times needed new break pads a new rotor!! Your kidding right? They are quick to sell sell sell but are too busy to fix your bike! Will NEVER GO THERE AGAIN! I reccomend any place other than this ripoff!!!! read more

I'm utterly blown away by the customer service I was just offered here. I brought in a very rusty (from years of coastal air) salvageable bike and they took me right in despite not having an appointment. They are taking flat tire walk-ins but had no problem taking care of some of my other wants/needs to get this bike operable. I wholeheartedly expected to just drop it off but they took care of everything within about an hour. Now I just feel like a special little princess. I will never go anywhere else for my bike needs. Thanks to the young man who helped me through the whole process, I can save this rusty little treasure from the jaws of a landfill and give it the life it deserves. Thank you, Trey and Visalia Cyclery read more

Visalia Cyclery - Rusty IPED - Bikes Near Me - Visalia, California

I walked in with a tire repair and they started working on it right away! Great customer service

I'm so upset... I bought a brand new bike for my mom for Christmas which I specifically told the staff at Visalia Cyclery when I dropped it off- that it was a surprise for her and obviously BRAND NEW Public Bike. I needed the brakes to be attached and we went with a tune up for $80 bucks. I left the plastic on the wheels because like I said it was brand new and a surprise. I just picked it up and the wheels are FILTHY BLACK. The tubing on the wheels even have dirty finger prints on them. I understand you need to make sure the brakes work, but this is a CHILDS size bike and it looks like it was ridden outside SO HARD. No plastic on the wheels, finger prints everywhere and black wheels. I definitely can't return it now if it doesn't fit her and I'm spending the whole afternoon trying to clean the wheels so that her present doesn't look USED. The older man that helped me was so nice, but when I picked up the younger guys didn't even offer to help me out it in my car- I'm petite and I was struggling to lift it. Overall so unhappy with my experience here.. I didn't mention anything when I picked up the bike because I was so shocked and at this point what could be done. read more

Visalia Cyclery - Cleaned the bottom of the wheel compared to the top, but even cleaning it's so dirty - Bikes Near Me - Visalia, California

BIT OF A RANT HERE BUT CUSTOMER YELP REVIEW HERE FOR FREE IF INTERESTED. I don't do this so you know this is an important fyi: SCR*W VISALIA CYCLERY So anyone that knows me knows that my beach cruiser is my baby! They also know I'm an avid rider. It's my release and I ride 50+miles a week through this lovely city of Visalia. Anyone who knows me also knows that I have praised and highly recommend Visalia Cyclery Bicycle Shop to anyone and everyone I know. I get asked a lot about my bike(I know she's pretty..thanks) and I always without hesitation point to the Visalia Cyclery sticker on my bike and tell curious folks about them. I have purchased all my beach cruisers from them. 4 over the last 8yrs or so. They have all progressively gotten more expensive as I have learned what I want and require in a bike for myself. This root beer beauty pulictured above after upgrading the seat was $500+!! But sooo worth it! I always wanted to support local businesses and have had nothing but good experiences here over the years. One of the cool things about them was they offer free lifetime maintenance of the bike after you purshcase(gears, spokes, chain, etc from what I was told) Well today after a couple of years of riding and thousands literally thousands of miles my handlebars came loose. The screw was stripped(they put the bike together..important for later) Luckily I was close to Visalia Cyclery and it was opening time. Figured I'd take advantage of that maintenance for once and see if they could remove the screw for me real quick. Sweet right!? Not anything crazy to expect right!? WRONG!!! Walked in and after the initial pleasantries, I explained that I was several miles from home and on a ride and my bars came loose. Guys looked at it told me I would need new handle bars and would be $50+ and he'd have to order. Ok good to know but not in the budget for one, and two doesn't help me out now. So asked if he could pull the screw out for me real quick. That's when he noticed the screw was stripped and very accusatory said, "Well the wrong tool was used on this" very matter of factly. When I pointed out that they put it together...crickets. Then proceeded talked smack about the bike they sold me and said that "this isn't meant to ride so much and the bars will come loose like that." Excuse me!? For $500 this wasn't a piece of junk they sold me. It's actually a good investment and yes over time the bars will loosen like mine did. I get that. But to have the tone that it's a brown turd cause it's not a $5000 road bike was a really offensive statement to say the least. Explained to him I just needed the screw pulled out real quick so I could put the piece of rubber sleeve I scavenged from my bar mounted phone holder in between the bar and retighten. Not a permanent fix by all means and I know I need new bars but I've done it before(like I said ridden many bikes many many many miles) and it would've gotten me home in this particular jam. Instead I was met with skepticism and condescension telling me that " It won't work and will make it worse etc etc." So asked if he couldn't take the screw out for me and he said I'd have to leave it and he'd give me and estimate!?? WTF!?There was no one in there, had been open for maybe 15mins at the time. I said no thank you I'll find someone to drill and tap the screw for me and remove it. I was polite and kind the whole time. Learned you attract bees with sugar not salt. Still being polite, and completely understanding to what he was explaining wasn't enough for them to take a couple minutes to pull out a screw for me so I could get home. A $500+ bike un rideable due to a ¢2 screw smh!‍ I have gladly left that Visalia Cyclery sticker on my bike for the couple of years I owned it for free advertisement. They were good people. Well it's coming off and shame on your customer service. Don't worry guys walked my bike home safely no thanks to them. So now instead of praising and recommending you to everyone under the sun I know and who asks, I will relentlessly and continuously tell every man, woman, and child to avoid you and your horendous customer service like the plague. I may not be a customer that goes in and spends thousands on road bikes etc. But I was an avid and loyal customer nonetheless. You have lost one now and I'm sure that is no sweat off your brow, but bad business practices and bad karma never lead to success. Much has changed there and I'm sorry it has read more

They have some excellent customer service and I called in to get a part for my bike the same day and they had my part and it didn't cost me a lot in price and they called me also to let me know about another part that needed to be used and they let me know the price and didn't cost labor due to him already having the area torn down...I recommend coming here for ur bike needs and fixes read more

Great service. Very professional and knowl dgeable. Size of bike was effective and maintenance thorough.

I have purchased two bicycles here, and come in regularly for service & questions. I live out of town, and there is no bike shop in my town anymore, but even if there were I'm not sure I would not still come here. The staff are all super knowledgeable, which helps you buy with confidence. Their selection of bikes is not huge, but what they sell they know, and they only really sell quality. Their prices are fair, and the lifetime tune up deal on bikes purchased in the store is definitely worth it, especially if you're not a mechanical guy/gal. read more

Visalia Cyclery - Specialized Roll - Bikes Near Me - Visalia, California

They lied to my mom. She called and asked if they had her bike tire size in stock and if they could change it for her. They answered yes and said come on down, we can change it today. My mom lives an hour away in the Sequoia National Park by the way. She brought her bike, took her an hour to get there, and they said they did not have it in stock, and could not work on her electric bike. The worst part is they acted like nobody told her it was in stock. They were very rude to her. And by the way..what kind of bike shop can't change a tire on a..bike?? Electric or not, that doesn't matter when it comes to changing her tire. Also they sell electric bikes there, so they should harbor the capacity to work on them. On top of it all they are way overpriced. I will never do business with them again. read more

I would never purchase anything here they are a rip off I didn't know my son went to put money down on a bike mind you he's under age and kids do not know they will loose money if they don't follow through with the purchase I took him back to tell them he would not be purchasing the bike they said well you lost your $117 dollars which is bullshit he gave the $127 and they gave him back $9.80 This company is awful. read more

Great bicycle shop! The staff is always friendly and ready to answer questions. They always try to have different bikes and gear in stock. Which is tough these days. Support your LBS! read more

Every time we go in, they are so helpful! The young man who assisted my husband today helped him pull his bike out of the truck, was incredibly helpful in looking up past orders, and was able to fix everything we needed for less than he originally thought it would cost. read more

So within the last month or less me and my husband have went into this store maybe 4-5 times. We bought two bikes, over $1,000 spent for both... it has been busy almost every time we go in which is totally understandable considering the high demand of bikes during these times. I've also been in there when it's not so busy, each time me and my husband have been in, it takes 15+ minutes to ask if we need help. Second, I've had conversations with two different guys that work there, both extremely rude. I purchased my bike today 6/16/20 and it was in a box so the guy who helped me advised me to call around 3/4pm to ask the progress of my bike.... mind you, I live 1 hour away and I just want a time frame so I can plan accordingly. So I just got off the phone with whoever answered and I asked if I could please get an update just so I could plan to borrow a truck to pick the bike up. I couldn't remember the exact name of the bike and I told the guy I couldn't remember and he responded with "do you not have the receipt ?" So then I told him I'd look for it... took me a few minutes but I found it and gave him the name. He then told me, "No it's not ready, we are extremely busy". I said "okay that's fine, do you know more or less when it would be ready just so I can plan accordingly" and he responded with, "no I don't. We don't just have time to build your bike" Are you F***ING Kidding me!? How rude was that. As mad as that made me, I stayed professional (as they should) and just said "well of course not, I'm not saying you do". At this point, this guy already knew he messed up because he said "oh I don't mean it in a rude way" Yea dude, because it was totally meant in a non-rude way. Anyways, I really don't appreciate spending hard earned money at a place that lacks good customer service. Don't get me wrong, I love the bikes and quality but rude employees like that will get them to lose customers very quickly. I have worked in customer service when I was in high school, even then I maintained my professionalism. Did I keep the bikes? Yes.... but ask me if I'll buy anymore from them? Nope. I have my receipts and I'll just have my husband go in to take them to get serviced when need be. In a place that sells bikes for high prices and has people like me willing to buy them, they should be at least treating their new out of town customers with some level of respect and courtesy. I'm disappointed. ‍ read more

I went to Visalia Cyclery to purchase a bike for my 7 yo birthday. I talked to Byron who seemed helpful at first, but I was very much mislead. When going through the different Bikes I settled on a base model Shredder. Byron told me the bike would be about $210 - $220, plus a helmet, which would total to about $260. He asked if I wanted the helmet now or later. I was expecting to have the bike ready to go and pick up the helmet as well, but it turns out they still had the bike in a box and had to put it together. Byron said they were busy that day and they would call me when the bike is ready. At that point I told him I would pick up the helmet when I pick up the bike. Remember, this is a Birthday gift so I wanted to get everything at the same time. When I went to pay for the bike, the cost came out to about $260 all in. Byron rung up the register at $520. I told him about the mistake and he fixed it to show the agreed upon price of $260. A full day went by with no call. The next day, the day of the Birthday, I called the shop to see if the bike was finished and it was. I also asked if the helmet he had put aside for me was there and the person on the phone said he didn't see one, but maybe there is a helmet somewhere. I show up to the shop and the bike looked perfect. When I asked about the helmet, another employee that was helping me asked about what size I was looking for. I told him I need a child size helmet for a 7 yo. He then said, "we kinda need a head here to fit a helmet." Normally, I would agree, but in this instance, it is a gift so no, there will be no head here to fit the helmet on. So after I decide on a helmet, using my brain and best estimate, I asked if it was okay to swap out the helmet if it didn't fit and the employee said it was okay as long as it didn't looked used. Then he proceeded to charge me $42 for the helmet. I told him that I paid for the helmet already and that Byron was supposed to hold one for me. At this point I was already annoyed because, 1) I had to call them as it was apparent they weren't going to call me, 2) there was no helmet as promised, 3) the sales person helping me when I picked up the bike was being very condescending to me, and 4) I paid for a helmet, but wasn't going to get one. When I asked about what the bike was $260 the employee stated that the bike is $230 plus tax would be $260 so there's no helmet. I was incredibly pissed off at this point and got my sons bike and loaded it in the trunk, but I couldn't let the fact that I was promised a price and didnt receive what I expected. I looked up the price of the bike in Visalia Cyclery's website and the exact bike is listed as $199 on their website. So I went in and asked about the price and a different sales person told me that it is in fact a $235 bike. My experience with Visalia Cyclery would have been a good one except that I was mislead by Byron throughout the process. Every aspect of our conversation was misleading. I wasn't called when the bike was complete, I wasn't given what was agreed upon, there was a price discrepancy with the product I purchased, and when I went into the store to inquire about my situation I was treated like I was the idiot who made the mistake, when in reality it's in them. I have to reiterate, the bike was perfect; the service was ass. read more

Great hours, great product, and super friendly helpful staff! Called me when a new shipment of cruisers was in, helped me to customize it, and I was in & out. Be sure to ask for Trey! read more

One of the Salesman was kind of Rude and it was on a special day for my kids which bothered me that much more. Not to mention, Their selection of BMX bikes were a let down. I bought a bike anyway, but only because the other Bike shop was closed on Sundays. Just disappointed...You would think they would be happy to see customer after all this COVID stuff, but I guess not. I'm going to the other Visalia Bike shop from now on. On a good note, My daughter loved her Bike. Mission Complete. read more