I'm having a horrible experience, I ordered glasses for the first time with VisionWorks on 12/31/25. The initial visit was hectic due to the last day of the year benefits rush. As an optical manager myself, I have such a problem since I'm still waiting on 1 pair of glasses almost 5 months later! The frame was needing to be sent out, that never happened and now I'm out of a pair of glasses. I've been more than patient, however now I'm being told the manager is no longer in office. What's really going on here? Communicating needs to be improved immediately. read more

While this place is conveniently located on Route 1 in Laurel, with lots of shopping available the people working here are interesting. I came in too early for my appointment and I was greeted politely and with a chuckled explained my appointment was in 45 minutes. I was given a pre test. As I sat in the little hallway two other people came into the establishment. Each walked by me without as much as a simple "good morning". I'm very appreciative of the gentleman that helped me this morning, he is always friendly, polite and helpful. Not much can be said for the other two people who pretended I wasn't in the establishment at all... read more

I ordered glasses from this location on the 14th of December 2025 and used my insurance to purchase them. I was promised my glasses would be delivered by December 29, 2025. As of today, January 16, 2026, I have not received my glasses. I have called the store on multiple occasions and even visited the store twice to inquire about them. Each time I get the run around. Seven days ago, I finally got in touch with the person who placed my order. He said that they were out of the frames, but they had just received them. He promised that he'd expedite my order...that was 7 days ago. I checked the status today and still no change. This place is very unprofessional. My next steps are to report them to the BBB and FedVIP for their unprofessionalism. read more

Very unprofessional I placed and order they did the wrong prescription and reorder them it's been a month and I have not heard anything from them I Regret going there read more

Went in months prior to my exam to find the frame I wanted. A week after my exam, I was told my frames had been broken and that I had to choose a new frame. They will not order the frame you want, even if it's on the Visionworks website. If it's not in store, you're out of luck. January 2023, I still have to wait weeks for my refund just to get the frames I chose in August 2022, even though there're available online. That kind of ignorance is just irritating, unnecessary, lazy, and frankly, illogical. The eye examiner did his job well, but, I do not recommend this place. read more

At this point, I really regret coming here... and when they say you get what you pay for... I think they mean the workers also.. The doctor was awesome.. but the ones in the front.. especially the one to the left as you come in...He needs an attitude adjustment... smh... whenever my glasses come I will not be back.. He did even let me know when the glasses will be arriving with your nasty azz attitude... read more

Can't get a hold of a person. I need to order new equipment but after days of calling, the automatic prompt system just never lets me through to a human. It's almost hilarious, if it wasn't so infuriating. I called the store's listed phone number. I get the automated prompt. I ask for speak to a representative. It says yes, but first answer these thirty questions. Then it gives me the number to the store. The literal number I called to start this "conversation". And no amount of repeating "speak to a person" ever gets anywhere. Not on weekdays. Not on weekends. Not in the morning. Not in the afternoon. I've been going to this store since 2018. I'm never going back. So frustrating. Literally trying to spend money. read more

I would have liked to know prior to the appointment that it was a virtual visit with the doctor - however, they explained that this was not the norm but since it was a holiday week the doctor was working remotely. I agreed to continue with the eye exam. The technician was competent and friendly - however, they were double booked so he had to keep leaving my exam to assist with other patients. I stated that I was not shopping for glasses today - I just wanted my prescription because I was short on time. I stated this several times. At the end of the visit - I said I would come back during the weekend to shop for glasses. I paid, they put my paperwork in an envelope and sent me on my way. Once I opened the envelope my prescription was not inside - it was just a receipt of my bill! I called them back, and they said "oh, we just forgot - but since you're coming back we'll just hold it until you return." WTAF!!! I already told you what I wanted "my prescription", I told you what I planned to do "come back on the weekend"...what is not going to happen is you manipulating me and keeping my medical records from me so you can get a sale. They would not email me my prescription so I had to change my plans - drive back and pick up my paperwork. When I arrived no one was at the front desk- they left an envelope on the desk with my name on it and no one there to offer an apology. They wasted my time and patience with their shady business practices. This is my first and last time ever going to Visionworks. read more

Shoutout to Jermaine, the supervisor on duty. Lots of nice Choices in frames. Easy to get eye exam on site. We had bought their insurance policy and we had to come get my son's glasses repaired after he sat on them. He popped out the lenses and put them in a new frame in less then 5 minutes!!! And gave me an eyeglass case! $20 copay, instead of $90 for a new frame!!! Excellent experience Shoutout to Jermaine, the supervisor on duty. Lots of nice Choices in frames. Easy to get eye exam on site. We had bought the insurance policy and we had to come get my son's glasses repaired after he sat on them. He popped out the lenses and put them in a new frame in less then 5 minutes!!! And gave me an eyeglass case! $20 copay, instead of $90 for a new frame!!! Excellent experience read more

Making an appointment online.. easy. Confirmed immediately by text. Walked in the door early Sat morning and noticed full staff and lots of energy. Immediately greeted by all staff. I was in and out of there in an hour. Full eye exam, new frames, progressive lenses. Made a mildly stressful morning great. Recommend this location 200%!! Cindy Grays read more

Here is not the place you want to visit. The guys here are rude and very unprofessional. I made a appointment online and arrived 10 min before the appointment. The one sitting behind the table is really impatient (i would say kind of rude). She did not even say anything to me after i told her i have an appointment. I wait in the store for 30 min without anyone talking to me. I did not even get checked in. After this 30 min waiting, the women just told me very impatiently "you can wait or reschedule" without any explanation on what's happening. She then refuse to speak a single word. This is the worst experience i have every had in Laurel. The people here cannot even talk politely. read more

My glasses said they were delayed for a week, but they had been ready for a week. No one contacted me to tell me they were ready and customer service was rude and not helpful with my business at all. 0/10 DONT GO TO THIS LOCATION read more

The staff here has gone above and beyond to make sure I was taken care of... the lady who helped me during my appt(wish I could remember her name) was so kind and helpful, she made sure I was taken care of every time I called and then Jermaine went out of his way for me to get me my glasses and contacts(when an eye place by my house didn't help).. If I lived on the east coast I would go here over and over again Thank read more

One of the worst customer services I've ever had. There is a lot of tension between the same workers. There is no intention on employees to help you or to provide you with any information. The only good intention to help and great customer service is from the doctor. read more

We've frequented this Visionworks for a few years. Not anymore. I've been confirming appointments for my family for 3 weeks now, and when we got to the store we were told we did not have appointments. I received a text for each of the appointments just this morning. Supposedly they had left a voicemail (that I didn't receive) and because I didn't call back they canceled the appointments. So how was I receiving texts to confirm as late as yesterday and texts reminding me of the appointments this morning. We'll be finding a new eye doctor and won't be using any Visionworks ever again. My son had to take off work, and the other had to take off school fir these appointments that never happened. Thanks for nothing. read more

Great experience at this location (and others I've visited). Friendly, courteous and quick! Frankie managed to get the eye puff test done in one shot! Dr. Saperstein was very informative and explained, thoroughly, all of my questions. read more

Jermaine is my all time favorite Representative!! My Daughter and I were in and out. They are always very professional and friendly. Devine was the first to assist us and was very polite, professional, and friendly!! read more

Francis is an incredible associate! Great customer service, friendly,, personable,, professional! The doctor was great, quick eye exam. Promptly let me know my order was ready. read more

First I walk in and the employees are yelling across the room talking to each other cool. There is a young women and a young man at the counter, nobody greeted me, nobody said anything it wasn't until a young women in the back greeted me that now I was spoken too. I get checked in and get my paperwork to fill out cool, I'm called in the back by a women with long nails who didn't say anything more then have a seat, put your chin here and then sprayed at least that's what it felt like something in my eyes, never said what she was doing or anything. The only nice person in that office who explained what they were doing was the eye doctor, I mean if you don't want to come to work and be professional then stay home, there are plenty of unemployed people who would have done a better job of greeting customers I'm sure of it. read more

We went to this establishment to look for glasses and to ask questions about our options in picking eyewear. We were met by an abrasive female staff member sitting behind the desk. It was about 5:30 pm today. She may have been having a bad day, or was tired of working and in "I hate the customer mode". She abrasively told us to sign in and use hand sanitizer on a table. There was a sign on the wall that states, "you can get a second non prescription glasses"; as they usually offer two glasses deal, both prescription. We asked about this offer. This staff member at the desk rudely answered, "what else would you get here". But there is a sign on the wall in the store that clearly states one glasses can be non prescription, and we were considering prescription sun glasses as well. I don't know what kind of day she has had; good or bad, we had nothing to do with it, so why take it out on us? A male staff member asked if we would like to look around, but we said no we will come back later. We will not, because I do not do business with people who disrespect me for no reason. I would rather take my money elsewhere. read more

I have been a customer of this VisionWorks location since 2016. I have to say the customer service that I received on my last 2 visits was spectacular thanks to Savita and Gerome! Ask them for the deal of the century and they will work with you and your budget for frames, glasses, and contacts. Yay and a big thank you to Savita and Gerome!! read more

I hate to give this place 2 stars because I have gotten good service from the ladies in the front. Granted they arent overly friendly or enthusiastic, just OK. My low score is mainly for the doctor. I dont even remember his name because he was so short and curt. He didnt explain how my vision had changed from my last eye exam. He just had his head down in the computer. I asked questions about getting contacts or ortho K etc and his answers were short and not descriptive. "No youre not a good candidate for contacts." oooookay. "can u explain why?" "You just arent..." ????? The lenses he was showing me during my exam still made my vision blurry. He told me I would have to see a Opthomologist (the MD Eye doctor) but didnt explain why. Just handed me some paper work. WHen I looked it said "still complaining of VA Lazy eye?" What?!?!?! Did you want to explain that to me or nah? I think this will be my last time coming here. I will also be doing the survey and calling their corporate office to complain. I suggest if you been here you do the same www.eyewearsurvey.com read more

The entire time I was ordering my glasses the associate was talking to her friend across the store about some party she was having that she wasn't invited too. She also kept stopping and staring out the window at an accident that had happened. I was so frustrated when I left I decided to go back and cancel my order. The manager did not say more than 3 words to me then just got up and walked away. When I continued to sit there confused, he just looked back and said "that's it". WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. read more

I love Laurel Visionworks! I have been going there for about five years. I moved to Baltimore and still travel there for my exams. The staff is very friendly and helpful. The Doctor explains everything to me as it's being done. Also gives me advice on what to use for my contacts and he lets me know when I need to take a break from them. read more

It's one of those visit where you felt comfortable. My eye appointment was quick but decision for getting my frame probably took up more time as I couldn't decide on what to wear or what looks good. Jermaine the Assistant Manager at the store came over as he knew I couldn't decide. We sat down and review my options, he asked me to pick my top 3 frames that I like. This is when I noted that his customer service were important to him. At the end we decided to get inexpensive but suitable frame for myself. He further follow up on when my frame will be ready. Jermaine has always gone beyond to ensure his customers are satisfied not only with me but with his other customer. read more

If they moved any slower, they'd be going backwards in time. Otherwise this is your standard chain eye doc experience. read more

They dont offer the ability to electronically tranfer your eye test to the MVA. They dont tell you that up front. Others places do this service for you. They dont care. read more

Good grief what an unprofessional place! Had the unfortunate experience of being present while 4 associates sat and argued with a senior citizen regarding Medicare. The customer should have turned around and walked out! I would rather not give my money to such a company. Since when are humans okay with mocking others and since when is the simple optical desk associate an expert on the ever changing policies involving Medicare!!!?? Clearly these folks would have no problem with their mothers being spoken to in such a manner! Absolute disgrace! read more

I had a different experience from the other reviewer, but this could be because I came in for a different issue. I had an ongoing eye infection for three weeks. I needed to see someone on a Saturday. This Hour Eyes opens an hour earlier than a lot of places do on Saturdays (9am rather than 10am) and I was able to quickly get an appointment. The doctor quickly confirmed that I had an eye infection, gave me a prescription for eye drops, and had me schedule a follow up. So, I am grateful to have a place this close to my house that has such good hours. The Pearle Vision across the street didn't have a doctor in until Monday. The only downside is that this place doesn't take my insurance and so I have to submit the receipt for a reimbursement. read more

Made a same day appointment. Seen within 5 minutes of arrival. The eye exam was quick but detailed. The longest part for me was picking out new frames. In and out the door in about a hour. read more

I always come here to get my eyes checks by Dr Barry Sapperstein. Great Dr!! The staff are cool too, I just don't like the frames that this place offers. You might like them though, so you never know until you go see for yourself. read more

Visionworks - Pic of their eye glass lobby - Optometrists Near Me - Laurel, Maryland

Very disappointed with the whole vision works. Me and my better half came in to get his new prescription and his class for contacts. Turns out they sent the contacts back WITHOUT talking to him. Keep in mind we are both over 18. So we called about a week and a half ago finding this out and they said that they would re order them and had them make an appointment for today. Turns out they can't because they didn't call him to tell him they weren't in before he came in for his trials. read more

My family and I have been coming here for the last couple years. Really good service.

I had one of the BEST experiences here today and told myself I HAVE to commend y'all on it. Ashmonique in this branch greeted me as soon as I walked in and delivered some of the best service I've received in a while! During these times, I'm very much aware that store associates in customer-facing may be too occupied or frankly overwhelmed during the shift and I would describe myself as v understanding to such. However, Ashmonique walked me through my appointment in a calm, collected, friendly, and just an overall comforting manner despite a couple delays that were out of her control. What a gem! Her personality and vibe is just perfect for the space as she went out of her way to keep me comfortable, informed when I had questions, and even entertaining during the telehealth appointment. Truly one of the most seamless appointments I've had there after coming to this specific branch for almost 7 years now! 5 stars for Ashmonique read more

The staff members at the Visionworks in Laurel were extremely friendly. They were really helpful and patient and they accepted my insurance without giving me a hassle like the Visionworks in Columbia. Dr. Sapperstein was really friendly, helpful and he explained a lot to me about my vision and advised me about my glasses. read more

This particular location is a rip off. They charge me an extra $20 for additional eye exam that I don't ask for. I negotiate a price with the manager for frames and the next day when I went back he would not honor the price. If a man's word is not good then you don't want do business with this place. Do not recommend this place at all. read more

I received a same day appt. my appt was at 12:30 I was in the back within 10 minutes. I had an eye exam, and received contact lens within 30 minutes and I was out the door!! OUTSTANDING Customer service!!! read more

I brought a new eyeglass prescription here to pick out frames, not wanting to spend an exorbitant amount of money. If my past actions are any prediction of my future actions, there's a good chance I'll step on these at some point. Hour Eyes had a good selection of frames but I quickly found that the ones readily available to try on were not going to work out for me and I had to move to the glass cases. That got kind of annoying since I wanted to try a lot on and had to have the girl hand me each pair. Plus, is it really necessary to have brands Candies and Jones New York behind a glass case? It's not like I'm trying to buy a pair of Armani glasses or anything. I finally found a pair in the Guess section and got a call 8 days later that they were ready for pick up. I asked the girl at the counter to adjust them so they fit right on my face. She obviously had no idea what she was doing, at first bending the glasses from the middle before her manager came over to bend the glasses from the arms. They didn't spend much time at all trying to make sure the glasses fit on me and since I was in a rush, I didn't pay much attention, assuming they were now fine. My bad. Here I am, sitting at my desk, wearing crooked glasses. Guess I'll be making another trip to Hour Eyes, hopefully this time they can get it right. read more

Optometrist was a smidge (and by smidge I mean a lot) standoffish and curt. Ladies out front salvaged some of the bad taste though. I'm thinking they may have just been having a good day bc I've been in there before and gotten the same standoffish attitude from the ladies. read more

Got a contact lens exam and was still seeing blurry so came and back and they said they gave me the wrong prescription, so I exchanged the prescription but the prescriptions no good cause one eye is worse than the other. Dr Seppenstein didn't take the time to get it right. read more